I spoke with Donna. All I can say was that she was helpful, kind and absolutely dealt with my situation perfectly. It was regarding a bereavement so this was especially helpful to me in these circ... もっと見る

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レビュアーのコメントを見てみましょう
This interaction with this company was regarding my late wife so could have been very uncomfortable. However I was looked after by Ilyana who is an absolute credit to this organisation. She was profes... もっと見る
The staff there are so lovely, they help me every time and take the time to talk me through processes I am unfamiliar with and make sure I am happy with everything. They have made handling my mums aff... もっと見る
Joanne was very kind and helpful during my call with her to help me understand my deceased mother’s account. I was quite emotional and she provided a calm and reassuring service.
企業情報
当該企業による記述
We act as bereavement partners to leading global organizations. We are committed to treating people with dignity, respect & compassion at what we appreciate can be a complex and difficult time. Our goal is to help bring closure to estate accounts with the least possible disruption to grieving families and Executors. We also believe that technology can help complement our skilled and empathetic people and help make the process easier for all. Our services and support are 100% free to consumers and we aim to act in an honest and transparent manner in every interaction. We are not perfect, so if we make a mistake, we are also committed to putting it right.
連絡先
Building 5, Floor 9, Exchange Quay, M5 3EF, Manchester, 英国
- 0333 555 1051
- support@phillips-cohen.co.uk
- phillips-cohen.co.uk
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この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
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Exceeded expectations
I was nervous before making the call. However I found Darren to be professional but empathetic. His tone and attitude made the conversation that much easier . He asked his questions and actively listened to me. Overall I felt informed and understood what the next steps were.
Very empathetic service
Very empathetic service. Patient, kind, clear.
Enquiry resolved with care, compassion, understanding and clarity. All very important at a very difficult time
Thoughtful understanding staff .
…My Experience
I found the lady to be very helpful and efficent I would recommend this firm to anyone.
Donna was absolutely lovely and…
Donna was absolutely lovely and professional dealing with my problem at this sensitive time ,very clear in instructions ,patient and polite .
Top class customer service
The agent ladie i spoke with was so professional and so understanding and made everything totally easy with the bereavement process. Thank You
The lady was lovely.shes sorted…
The lady was lovely.shes sorted everything out for me.
Great customer service
Very polite and help young man I think…
Very polite and help young man I think his name was Mark very professional and very helpful
What made experience great was…
What made experience great was excellent customer service.polite helpful agent and quickly sorting out problem
Spoke with Lisa on 2 occasions and she…
Spoke with Lisa on 2 occasions and she has an excellent telephone manner
This is the second time I have had…
This is the second time I have had dealings with them. They are so kind, considerate and very professional. I was really worried on both occasions, they put my mind at rest and sorted everything out seamlessly. It was a Gentleman called Malcomb today, he was so helpful and kind. Thank you
Very friendly staff helped to put my…
Very friendly staff helped to put my mind at rest especially with regards to my recent wife who passed away .
Very easy to contact very helpful and…
Very easy to contact very helpful and courteous
I’ve just spoken to Matt and he …
I’ve just spoken to Matt and he greeted me in a very courteous and considerate manner. His professionalism combined with an approachable nature made the experience a pleasant one. His quiet determination to resolve the problem was refreshing. Thank you
The operator was very professional
The operator was very professional, sympathetic and knowledgeable and made me feel very comfortable in what I was doing.
Polite Non Judgemental
Polite, non judgemental, helpful and sympathetic towards my situation. A big thank you to Darren
Donna is a real asset to your business
I spoke to Donna and she was very helpful in sorting out the account. We are executors of an estate and the estate was in the final stages, there was no pressure for this to be cleared u til the estate has the finances to complete the transaction, very understanding and Donna was a credit to their business.
Attentive customer service
Attentive customer service, dealing with an estate matter for my late mother. Sensitive and on top of the facts, dealt with the end client efficiently and in a timely manner
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