I spoke with Donna. All I can say was that she was helpful, kind and absolutely dealt with my situation perfectly. It was regarding a bereavement so this was especially helpful to me in these circ... ãã£ãšèŠã

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This interaction with this company was regarding my late wife so could have been very uncomfortable. However I was looked after by Ilyana who is an absolute credit to this organisation. She was profes... ãã£ãšèŠã
The staff there are so lovely, they help me every time and take the time to talk me through processes I am unfamiliar with and make sure I am happy with everything. They have made handling my mums aff... ãã£ãšèŠã
Joanne was very kind and helpful during my call with her to help me understand my deceased motherâs account. I was quite emotional and she provided a calm and reassuring service.
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We act as bereavement partners to leading global organizations. We are committed to treating people with dignity, respect & compassion at what we appreciate can be a complex and difficult time. Our goal is to help bring closure to estate accounts with the least possible disruption to grieving families and Executors. We also believe that technology can help complement our skilled and empathetic people and help make the process easier for all. Our services and support are 100% free to consumers and we aim to act in an honest and transparent manner in every interaction. We are not perfect, so if we make a mistake, we are also committed to putting it right.
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Building 5, Floor 9, Exchange Quay, M5 3EF, Manchester, è±åœ
- 0333 555 1051
- support@phillips-cohen.co.uk
- phillips-cohen.co.uk
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Bereavement
I spoke with Donna.
All I can say was that she was helpful, kind and absolutely dealt with my situation perfectly.
It was regarding a bereavement so this was especially helpful to me in these circumstances
He was very helpful
He was very helpful. Explained everything clearly and was positive and polite.
Phillips and Cohen
Phillips and Cohen
Staff very kind and helpfull
Emailing my 25 year old deceased sonâsâŠ
Emailing my 25 year old deceased sonâs personal email address (after suicide three months ago) chasing a debt is just the sickest thing imaginable for our grieving family - may you (eventually) rot in hell with your appalling business model that places financial gain over any kind of human decency

Phillips & Cohen Associates (UK) Ltd. ããã®åç
very kind and helpful
Joanne was very kind and helpful during my call with her to help me understand my deceased motherâs account.
I was quite emotional and she provided a calm and reassuring service.
I learnt more from this lady calledâŠ
I learnt more from this lady called Donna in 20 minutes than all the companies in the last 2weeks
Kind
Kind , respectful, knowledgeable and helpful . Thanks for your assistance at a very difficult time.
The gentleman was very helpful didnâtâŠ
The gentleman was very helpful didnât make me feel silly . Explained things very clearly.
Bereavement
This interaction with this company was regarding my late wife so could have been very uncomfortable. However I was looked after by Ilyana who is an absolute credit to this organisation. She was professional, friendly and very thoughtful for the conversation we were having. We got everything sorted very quickly and easily and she showed real depth in how much she cared. Thoroughly recommend this company and Ilyana
The agent was kind,thoughtful and soâŠ
The agent was kind,thoughtful and so helpful, an asset to the team. Thankyou somuch.
Help at difficult times
As Executor for a friends will this has been a difficult time especially ensuring outstanding bills etc will be paid when funds available. Phillips and Cohen have been consistently helpful - a great and valued service - customer care is exemplary.
Was so caring and understanding andâŠ
Was so caring and understanding and made me understand that I haven't got to worry about a thing
Matt
Matt , customer advisor
He was compassionate towards myself while dealing with my late moms enquiry, he was polite, efficient and explained every to me and what he thought was best going forward with momâs estate
Compassionate support and advice
At a very difficult time the person I spoke to was incredibly helpful and supportive guiding me through the process
The staff there are so lovely
The staff there are so lovely, they help me every time and take the time to talk me through processes I am unfamiliar with and make sure I am happy with everything. They have made handling my mums affairs after her passing much easier for me. I am never on hold for long and feel well supported by them.
Respect
The lady I spoke to was very understanding and offered support, comfort and I believe genuine sympathy which was much appreciated.
Compassionate and helpful staff
Ryan was extremely compassionate and helpful when i had to contact the company today. Very happy with the service received
Compassionate and considered
Representative from Phillips &Cohen in touch regarding my deceased mother's utility bill on behalf of OVO. Compassionate, helpful and considered conversation reassuring me that I am taking the correct steps in dealing with a bill.
Kind and patient letting me speak
Kind and patient letting me speak. Very kind about the loss if my beautiful husband. Calm and to the point. Nothing was problematic - he put me at ease as he was above all - human which is the most important quality to have in my opinion. Thank you for a very pleasant phone call.
Donna L
Donna L, the agent I spoke with was very helpful and efficient. She was empathetic and kind. Thank you
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