Pomadex  レビュー 69

I now realise their website is a work of fiction. Especially the 24/7 support. Ordered a black fan and received a blue one. Phoned customer service no , left a message asking how I might return this item. No response.Left a message through what’s app.Was asked to send photo of item received. Which I did.No response. Sent a message asking when I might receive a reply.No response. Well done Picadex or pomadexyou have ripped of a 76 year old lady.

Very disappointed with this purchase. The lamps do not look like the photos shown on the website at all. The quality is far below what I expected, and the price is extremely overpriced for what you actually receive.

The website advertises “free returns,” but this is misleading. Free returns only apply if the product is damaged. If, like me, you want to return the item because it does not meet your expectations, you are required to pay for shipping back to China yourself, which can be very expensive.

I feel this is deceptive and unfair to customers. I want to warn other buyers before they make the same mistake. These plastic lamps can be found much cheaper on sites like Temu⁠, often with similar or better quality.

Overall, a huge disappointment. Poor value for money, misleading return policy, and a frustrating customer experience. I would not recommend this company.

DON’T order from here. I received the item but it wasn’t as advertised. I contacted them asking to return it but they kept offering me discount to keep it which I didn’t accept. They said they would generate a returns label but 40 plus emails later I am yet to receive it and now they’re not responding to my correspondence.

PICADEX - SCAM!
Do NOT buy from Picadex. Sent inferior product and then will not do a refund.

still waiting for a product I ordered over 10 days ago they are liars not based or dispatched from the UK
EDIT: product arrived today from a London address (following arrival from abroad) ... Working and seems ok so far. 3 starts because of the deceptive message on website and not sure of the quality of the product yet

Horrific - they shipped out a mirror which never arrived. I asked them to show proof of delivery - they sent a generic photo of a package in a van with no discernible details. I think this website is a scam. Beware.

have ordered the shower head, on website, the picture shows silver but received black in colour so I've contacted the company for a refund and they've ask me to pay for the returns, which was free, so I went to website and checked that says free retuns so send the picture and their reply was sorry it was a mistake. I have settled down with the 10% discount. The product was £30 and I am still waiting for the refund. I have send the email again regarding my refund and reply was, we refunded from our side it might few days to come. It was 2 weeks ago. Please be careful with this scammer and don't order anything from them. They are such liars and don't trust the information is given on the website.Pomadex and picadex is same company making people fool

Absolutely appalling company. I purchased an item and shortly after I cancelled, money was still taken from my acc and to send anything back is a joke.
Never ever buy from this company.

Please do not waste your money. I wish I had read the reviews before purchasing air conditioner. It was cracked and faulty. The emails demanded I video the fault. To prove it didn't work..I asked for label to send it back but they refused unless I proved it was cracked and faulty. I pointed out they would see that when they got it back. They flatly refused. Please avoid this company. Go else where.

I ordered a TURBO shower head, costing £30 ,, it eventually arrived about 2 weeks later ,nothing like the pic/video advertised, No turbo pressure at all,the spray coming out the shower went everywhere (some jets sprayed sideways wetting everywhere), I tried messaging them on WhatsApp, it's now saying. This person is no longer available, it says on their website UK shipping, Total lie ,,DO NOT BUY FROM THIS SCAM COMPANY

Charged instantly but no email confirming my order, I should have looked at Trustpilot first. Luckily it was £40 and not more as it’s likely a parcel I’ll receive in a month and not as described or won’t receive ever

The worst company I’ve ever dealt with. Ordered an item, eventually arrived not as described. Website states shipped from UK, tracking information clearly shows otherwise. Contacted company requesting return which, after many emails back and forth with them trying to get out of, they stated that they would prepare a return label. Seven days later and still waiting, how long dies it take to prepare a shipping label?! Avoid this company at all costs.

I bought a rotary head shaver called OrbCut Self Haircut Kit from Picadex (Pomadex in disguise) and it was totally rubbish from China so I asked for return label the same day I received it. That was about a week ago and 15 emails later. They keep stalling and offering a partial refund which I refused several times. I pointed out my statutory rights but they keep saying they are preparing a refund label? How long does it take to send a label. I have threatened a bank disspute but they take no notice so I am now going to do just that. Be careful using these companies from China as they have cleverly opened UK posting hubs to make it look like they are UK products with the relevant product safety. Same goes for Halovision!

Terrible… do not order from this company its a scam

When I eventually got the product as they didn't have my address?? The product was damaged I requested a refund. They will not give a refund no matter what. They only offer a replacement. At one point they were very condescending and patronising in their response calling me 'dear'. They are now sending me a replacement which I don't want and once again asked me for my address. Don't use this company.

Shocking company not a UK base company comes from China trying to get a return is impossible. Please be beware of this company.

Absolutely DREADFUL customer service , delays in arriving, delays with emails, they will try any and every disreputable method possible to entice you to keep a product which by their own guidelines of 6-10 working days arrived 13 working days later . You are not told about the 6-10 days to after they try to entice you with partial refunds etc DO NOT PURCHASE FROM THIS CROWD OF CROOKS IVE EVERY EMAIL SHOWING THEIR BLATANT DISHONESTY

Do not order from Picadex you will not receive the goods and unless you paid by credit card you’ve lost your money. These people are scammers.

Was worried I had been scammed after reading all these reviews! The mirror definitely came from China, not from Birmingham so that was the first red flag, and the tracking was so vague and took 10 days rather than 2-5 promised. However, it did arrive (in proper packaging and great condition) and I’m really happy with the mirror. Is it a bit overpriced? Probably. But it’s good quality, works perfectly and looks really chic.

8This has to be the worst possible company you could buy lighting from or as a customer service experience.

I had a client on a well paid interior design project insist on using Picadex lights for their design brief. Foolishly I agreed to do so in order to keep my client happy.

Picadex took my money and failed to deliver the products on time despite advertising themselves as a having a UK warehouse in Birmingham they ship from.. I can assure you they don't.

The product arrived damaged and needed to be replaced with myself paying for return shipping. I argued this as I had to pay out an additional £400 on replacement lighting in order to keep my client happy and avoid legal comeback.

A replacement was eventually sent and not wanted, I sent it back and requested several times for:

1. Their head of compliance contact details
2. Owner of MD's contact details
3. Confirmation of head office address to speak with someone in person

Everytime, I was stonewalled and gaslighted by anonymous customer service agents who refused to answer my questions despite my threats of legal action.

Having done research and spoken to my solicitor we discovered

1. Picadex's registered London address in Covent Garden is vacant and outdated
2. Picadex's Birmingham based warehouse is actually occupied by a Jetting company and not them.
3. The registered owner is Rachid Rouchdi who lives in Casablanca, Morocco.

In essence I am unable now to process and send legal documents seeking compensation as the actions are outside of the UK and at a substantial cost greater than the £400 lost on top of the mental stress this awful company caused me.

In essence I would urge all folk to avoid this company at all costs. Their items are poor quality, don't arrive on time and they do not have an ethical policy of communication with their customers choosing instead to hide behind anonymity and arrogance. An absolutely crooked company who obviously feel invincible.

I have reached out to Klarna and Clearpay who are doing their own investigations into them and looking to remove them from their vendors list.

I'm sure they will pop up as reply/footnote to this review offering to help and explain their circumstances. They are absolute liars and unethical in their customer charter.

Bottom Line - Avoid Picadex at all costs