Pikl Insurance レビュー 

432
TrustScore 5段階評価の5

4.8

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Keith from Pikl contacted me after I completed the details online. He was excellent; friendly, patient and really helpful. He gave me time to think everything through, called me back as promised, and... もっと見る

企業が回答しました

5つ星のうち5の評価

So pleased to find PIKL as Furnished Holiday let (Air/Booking etc) so difficult to find as standard contents (I have a Leasehold flat where Freeholder insures the buildings) insurance frequently doesn... もっと見る

企業が回答しました

5つ星のうち5の評価

Pikl are like a breath of fresh air for someone looking for Airbnb public liability insurance as part of, or as an add-on, to their buildings and contents policy. There was also the bonus of being... もっと見る

企業が回答しました

5つ星のうち5の評価

I was looking for 'host insurance' for a property that we let out via Airbnb. The premium quoted from the existing broker was 70% higher than previous years for no apparent reason. I therefore spen... もっと見る

企業が回答しました

企業情報

  1. 保険代理店

当該企業による記述

Pikl is a new insurance broker, specialising in products for the Sharing Economy. We cover you when you let your property to paying guests, you might let your home on Airbnb or let out your holiday home. Whether it's for a day or a whole year, we've got you covered!


連絡先

4.8

優良

TrustScore 5段階評価の5

432件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 100%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.8

すべてのレビュー

(432)

過去12か月のレビュー数: 24

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

A lovely person on the phone reception…

A lovely person on the phone reception and a really helpful senior advice expert (Rebecca) helped make my change of home insurance a positive experience and gave me a good quote too.
Many thanks!

2024年7月5日
自発的なレビュー
Pikl Insurance ロゴ

Pikl Insurance からの回答

Thank you for your kind words. We'll let Rebecca know.

5つ星のうち4の評価

Halifax Clarity Card seemed to have…

Halifax Clarity Card seemed to have failed to make a payment to you of £49.99...

... I used Chase Bank instead.

2024年7月4日
自発的なレビュー
Pikl Insurance ロゴ

Pikl Insurance からの回答

Hi Grahame. If you're having payment issues, you may want to contact your bank. If you have any queries about our insurance, please call us on 0800 254 5171.

5つ星のうち5の評価

Easy and straight forward to renew

Easy and straight forward to renew. Didn't have experience claiming anything just yet so don't know they will handling the claim but the customer services was helpful when I rang asking some further questions.

2024年6月4日
自発的なレビュー
Pikl Insurance ロゴ

Pikl Insurance からの回答

Thanks for your positive comments.

5つ星のうち1の評価

Really poor experience with Pikl

Really poor experience with Pikl. Rude staff seemly taking glee out of my personal situation (Leaving the UK for 18 months) and declining insurance with no further help provided. The agent had absolutely no tact what's so ever! Very disappointed.

2024年7月2日
自発的なレビュー
Pikl Insurance ロゴ

Pikl Insurance からの回答

We are sorry you feel like you had a poor experience. We take customer service seriously and would like to know if there's anything we can do to help. Please call us on 0800 254 5171 if you would like to discuss this further.

5つ星のうち5の評価

I had not realised that I could renew…

I had not realised that I could renew online. How simple it was to use and extremely efficient.

2024年6月27日
自発的なレビュー
Pikl Insurance ロゴ

Pikl Insurance からの回答

Thanks for letting us know. It's good to hear that you found our renewal process easy to use.

5つ星のうち5の評価

My favourite insurance company

All my experiences with Pikl have been first rate. Staff are so helpful, and nothing is too much trouble. Great products at very competitive rates. Would highly recommend. Will definitely be returning myself.

2024年6月5日
自発的なレビュー
Pikl Insurance ロゴ

Pikl Insurance からの回答

Thank you for leaving a comment. We really love to hear about positive customer experiences.

5つ星のうち5の評価

Excellent service

Excellent service, listened to my requirements and ensured I received the appropriate insurance and at a very competitive premium.
Explained everything fully and called back when they said they would

2024年4月9日
自発的なレビュー
Pikl Insurance ロゴ

Pikl Insurance からの回答

Thanks for letting us know. We really appreciate it.

5つ星のうち5の評価

Great service from Lydia

I have not had to claim but I had a great experience purchasing insurance for my AirBnB with PIKL. Lydia on the phone was brilliant; concise, knowledgeable and very helpful. 5*.

2024年3月26日
自発的なレビュー
Pikl Insurance ロゴ

Pikl Insurance からの回答

Hi Olivier. We're pleased you had a positive experience. Thanks for sharing.

5つ星のうち5の評価

Excellent service

Excellent service, value and insurance overall.
Maria has been nothing short of amazing.
Delighted and recommended!

2024年3月8日
自発的なレビュー
Pikl Insurance ロゴ

Pikl Insurance からの回答

Thanks for leaving a comment. We'll pass your kind words onto Maria.

5つ星のうち5の評価

Excellent work to review and reduce my renewal premium

Spoke with Lauren regarding my renewal premium, which had increased substantially. She worked hard with me to optimise the parameters to get the quote down, which she did successfully. She was polite, friendly and extremely attentive and helpful throughout quite a long call. Thanks very much Lauren and Pikl.

2024年2月28日
自発的なレビュー
Pikl Insurance ロゴ

Pikl Insurance からの回答

Hi Phil. Thank you for your kind words. We'll let Lauren know

5つ星のうち5の評価

Such an easy quote and communication…

Such an easy quote and communication from the helpful and informative Lydia. Would definitely recommend. 🌟

2024年2月22日
自発的なレビュー
Pikl Insurance ロゴ

Pikl Insurance からの回答

Thanks for leaving us a review. We really appreciate it and will pass your kind words onto Lydia.

5つ星のうち1の評価

Only interested in sales commission?

I helped my 77-year old father obtain an insurance quote for our family holiday cottage via Pikl's website (confused.com). The quote looked good on the surface, but I became suspicious when Pikl's quote email lacked all the expected documents. I wanted to be sure the quote was based on the correct answers to the insurer's questions, but Pikl refused to provide the missing documents until my father had paid. Before paying, my father reiterated over the phone to Pikl that our holiday cottage is "detached" not "mid-terraced". However, after paying, we found that the insurance policy was for a "mid-terraced house". Pikl then told my father over the phone that - surprise, surprise - changing the insurance from "mid-terraced" to "detached" would significantly increase the premium, making it more expensive than other insurers. Therefore we decided to cancel immediately, and expect to receive a full refund. Why had Pikl not corrected the quote as my father had specifically requested before Pikl took his money? I can only assume Pikl's sales team receive a sales commission when a client pays money for insurance, regardless of whether or not the client then cancels within the 14-day statutory period.

2024年2月16日
自発的なレビュー
Pikl Insurance ロゴ

Pikl Insurance からの回答

Hi Francis. Thank you for your comments. We take all customer feedback seriously as it gives us an opportunity to improve our high levels of customer service. We have listened to your call and in this instance, we can confirm that it was an honest mistake on our end. We can assure you that none of our customer agents take commission. To discuss things further and help us rectify the issue, please call us on 0800 254 5171

5つ星のうち5の評価

Excellent customer service

I have renewed again for a competitive package for buildings and contents with the PIKL host insurance top up that meets my needs. Thanks Mia and Ben for great telephone service.

2024年2月7日
自発的なレビュー
Pikl Insurance ロゴ

Pikl Insurance からの回答

Thank you for letting us know. We'll pass your kind words onto Mia and Ben.

5つ星のうち5の評価

Policy was tailored to me

Very happy. Pikl made everything clear and simple, even though I had the unusual situation of living, letting and running a business in my home. Policy was tailored to me.

2024年2月6日
自発的なレビュー
Pikl Insurance ロゴ

Pikl Insurance からの回答

Hi Adam. Thank you for your comments.

5つ星のうち5の評価

Renewed again for a second year with…

Renewed again for a second year with Pikl. They've also helped arrange our building insurance at a better price than a price comparison website.

2024年2月1日
自発的なレビュー
Pikl Insurance ロゴ

Pikl Insurance からの回答

Hi Calum. Thanks you for your kind words. We love to hear positive feedback.

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