Pilestone レビュー 

797
•
TrustScore 5段階評価の2.5

2.6

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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

I have paid extra for the prescription progressive lens and it turned out to be red coated lens without any degree as per my prescription given. Keep giving excuses when asked for refund.

5つ星のうち1の評価

Ordered Prescription glasses April 9th (Sent them the prescription same day of ordering the glasses to their support email) and now it is June 8th. Contacted them on May 6th by email with no response... もっと見る

5つ星のうち5の評価

Lifechanger for me. I've always been fascinated by drawing/photoshoping/image manipulation. These glasses have finally enabled me to trust my own eyes. Especially after a few months after your eyes ge... もっと見る

5つ星のうち5の評価

Since i like doing sports outdoors i ordered the model pilestone TP-028 sport edition. After several minutes of adjustment time from the eyes they work realy great! All colors seem way more vibrant... もっと見る

企業情報

  1. 眼科センター
  2. ・
  3. 医療機器提供業者
  4. 眼鏡屋
  5. 眼鏡卸業者

当該企業による記述

Pilestone have taken advanced technology and worked with the leading industry experts to develop much improved results for the entire colour blind community. When purchasing colour correcting glasses from Pilestone you can be rest assured your purchasing glasses with only the highest integrity and quality frames to last a lifetime. Don't let your colour blindness stop you from seeing the true beauty of the world around you!


連絡先

2.6

期待以下

TrustScore 5段階評価の2.5

797件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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2.6

すべてのレビュー

(797)

過去12か月のレビュー数: 2件

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5つ星のうち5の評価

great experience

ordered another pair for my child, his reaction was priceless.
thank you to Pilestone for the help with the right lens.
will definitely use this company in the future.

2023年9月24日
自発的なレビュー
5つ星のうち1の評価

Avoid - it's not worth the risk!

Avoid - it's not worth the risk. If you should happen to not like the glasses or they don't work for you, they will not honour their return policy.

I've been trying to return my glasses since the day the arrived through the method they state on their website - send an email and wait for a reply - no reply received despite sending chasers.

And Pilestone, please don't give me any of your "check your spam" rubbish - if a person sends you an email, your reply will never land in spam as the email chain was initiated from the senders mailbox and it knows a reply isn't going to be spam.

2023年9月7日
自発的なレビュー
Pilestone ロゴ

Pilestone からの回答

Dear Wayne,

Thank you for your recent purchase.

We had responded to all your customer queries - please note it can take our customer care team up to 48 working hours to respond.

I can also see that a full refund had been issued back to you once your return was received.

We have reached out to you to confirm and resolve these issues with no reply from you.

I am however really happy that as per your original email an alternative lens type has worked great for your colour blindness.

We aim to provide the best customer service possible and we're here to help with anything you may need.

Kind Regards
Gemma
Pilestone Colour Blind Experts

5つ星のうち5の評価

Great glasses for outdoors

Since i like doing sports outdoors i ordered the model pilestone TP-028 sport edition. After several minutes of adjustment time from the eyes they work realy great! All colors seem way more vibrant and especially the many different shades of green/red in nature are way easier to distinguish and much more beautiful.
They also work well in a variety of activities like hiking, jogging, biking and also climbing.
Would recommend to anyone with a red-green weekness who likes to enjoy outdoors and nature even more.
Pascal, Germany, mild deutan.

2023年9月10日
自発的なレビュー
5つ星のうち5の評価

What a difference!

My son is really struggling with his colour blindness. After ordering the lens d protan glasses he was wowed with the changes. It certainly made a difference to his confidence at school.

2023年8月29日
5つ星のうち1の評価

Still waiting for my delivery 10 days later

Ordered on the 29tt August it is the it is now the 8th September and still not received my order

2023年8月28日
Pilestone ロゴ

Pilestone からの回答

Dear Kevin,

Thank you very much for your order with Pilestone Colour Blind Experts.

I'm really sorry to hear there was a delay with you receiving your order!

I have tracked your order and can see it has been successfully delivered.

We wish you all the best with your glasses!

Kindest Regards
Gemma
Pilestone Colour Blind Experts

5つ星のうち5の評価

Great glasses, great customer service

Initially bought lense C and found they were not effective however my brother and my cousin both bought lense D. Having tried their glasses I ordered myself a replacement pair of lense D and returned the other pair. I received the refund within the week and found the customer service provided was exemplary. I can now see purple, anyone else who can't see purple, get these glasses. I've have since been to an art gallery, an aquarium and a garden centre.

2023年8月10日
自発的なレビュー
5つ星のうち5の評価

Amazing customer service

Amazing customer service, I believe a lady Called Abbie helped me with my order and was very helpful, I received my glasses very quickly after order, they have changed my life, and I can now see in colour. Highly recommend. Thanks again I will be in touch shortly to purchase more!!!!!!

2023年9月1日
自発的なレビュー
5つ星のうち5の評価

Like never before...

In my youth, I was very troubled by the fact that I had a problem with color vision. When glasses appeared on the market that solved this problem, I was skeptical. I tried PILESTONE glasses and saw colors like never before. Objects that seemed the same or similar to me before were suddenly clearly contrasting. The glasses help me see the world more the way a healthy person sees it.
Pavol, Slovakia, strong protan.

2023年6月6日
自発的なレビュー
5つ星のうち1の評価

Glasses were absolutely useless no…

Glasses were absolutely useless no change whatsoever
in fact redone the Pilestone test with them on and was worse . No UK contact number all done through E-Mails which no one returns any acknowledgement to where I have to get a returns label and the JRP Trading address at the back of the Jiffy bag On Google maps take you to a new build construction site.

2023年8月25日
自発的なレビュー
Pilestone ロゴ

Pilestone からの回答

Dear Thomas,

Thank you for your recent order with Pilestone.

I'm really sorry to hear our glasses haven't worked for your colour blind type and severity - please note although our glasses work for many people, they unfortunately can't work for everybody.

You are very welcome to return your glasses for a full refund.

I have checked our email system and can see that you had a response with all necessary returns instructions - please kindly check your spam/junk folder.

Please note our returns address is 100% correct and isn't a construction site - there is however building work going on nearby which may have caused some confusion on the maps?

Please kindly follow the returns instructions i have sent you. Once we receive your return a full refund will be issued back to you.

Thank you.

Kind Regards
Gemma
Pilestone Colour Blind Exprerts

5つ星のうち5の評価

Amazing results! Really satisfied!

I have a mild Red-Green sight-weakness. The Type-A Lenses really work for me. Every colour is more vibrant and I can distinguish between the colours I have problems with very well.

I strongly recommend Pilestone to anyone who wants the real deal for small money.

2023年8月23日
自発的なレビュー
5つ星のうち1の評価

ABSOLUTELY TERRIBLE CUSTOMER SERVICE.

ABSOLUTELY TERRIBLE CUSTOMER SERVICE.

They won’t get back to me via email to return my items, there is no contact number, no return address, no return process, no return label, no one replying to emails or contact forms, no HASSLE FREE returns. I guess I’ll have to take it to court to get my money back.

2023年8月14日
自発的なレビュー
Pilestone ロゴ

Pilestone からの回答

Dear Danielle,

Thank you very much for your order with Pilestone Colour Blind Experts.

I have looked into this and can see we responded to your query on two occasions via email - please kindly check your spam/junk folder.

I have also checked your order information and can see that you have received a full refund for both of your orders after you followed our returns instructions.

I'm really sorry our glasses didn't work for you - unfortunately although they work for many people they're unable to work for everybody's colour blind type and severity.

Kind Regards
Gemma
Pilestone Colour Blind Experts

5つ星のうち1の評価

Produkt funktioniert nicht richtig - Alptraum bei Rückerstattung

Ich bin froh, dass auch ich hier meine Erfahrung teilen darf. Ich werde wohl in Zukunft Trustpilot zuerst konsultieren. Auch in D bestellt für die CH. Grosse Überraschung bei Empfang, über CHF 25.- an Zollgebühren. Paket kam aus UK nicht aus D. Disclaimer diesbezüglich auf der Page erwähnt "während Covid" - das war doch früher, das ist jetzt vorbei! Produkt ist wesentlich zu rotstichig, sie erwähnten, es würde dann schon weggehen. Denke aber es ist unbrauchbar und schickte es zurück. Dann beginnt der kleine Alptraum, der dann beginnt, wenn die Firmen ihr Geschäft nicht ernst nehmen. Kommunikation nur sehr sporadisch. Zuerst musste ich die Firma darauf hinweisen, dass ich die Ware zurückgeschickt habe. Dann haben sie sich auf eine falsche Trackingnummer bezogen und mir erzählt, sie können die Ware nicht annehmen, da 61 UK-Pfund fällig sei. Nach zwei Wochen habe sie dann herausgefunden, dass sie sich irgendwie geirrt habe. Sie würden mir die Rückerstattung gewähren. Die war dann für Euro 79.- also ohne die Versandkosten, welche ich auch bezahlt habe, ich hatte ja knapp 90 Euro bezahlt. In der Zwischenzeit habe ich Mastercard informiert, welche mir zu Schluss geschrieben haben, Pilestone hätte ja jetzt Euro 79 bezahlt, wegen dem Rest soll ich mit Pilestone direkt schauen. Dann mal Prosit! Gerne werde ich nochmals mit Pilestone "schauen". NEVER EVER AGAIN! Und viel gelernt. AMATEURE!

2023年8月10日
自発的なレビュー
5つ星のうち5の評価

Very happy

My new glasses arrived quickly, were well packaged and they look and feel like a high quality product. When I put them on it takes a few minutes for my eyes to adjust to the extra colour in the world but I'm really amazed at how much more I can see! Poppies in the field are now clearly visible and I never realised how many red cars there are on the road. Greens also seem much sharper and more vibrant. I'm not sure if I'm imagining it, but when I remove the glasses my eyes still seem to be picking up more colours too.

2023年7月16日
5つ星のうち3の評価
Pilestone ロゴ

Pilestone からの回答

Dear Steven,

Thank you very much for your review.

Please note we do have indoor glasses available. I have checked your order information and can see that you had purchased Lens B which although for some they can work indoors they can be too strong / dark for indoor use depending on your your severity.

I'd advise trying Lens A as these are more likely to be more suitable indoors as well as outdoors if your colour blind type isn't 'strong'.

Please don't hesitate to contact me through customer care on support@pilestone.co.uk and i will be more than happy to assist you further.

Kind Regards
Gemma

5つ星のうち1の評価

Lunettes cassées sur mon nez au bout de…

Lunettes cassées sur mon nez au bout de 4 heures sans que je les touche. La monture s est cassée. Pourtant, tout fonctionnait pour moi pendant ces 4 heures, j ai adoré. Aussi j ai du payer 46 euros de frais de douane, sans aucune mention. On me propose un remboursement si je retourne les lunettes en parfait état. J espère recevoir le remboursement des frais de douane et le remplacement de ces lunettes défectueuses. Impossible de joindre un vendeur ou service après vente pilestone.

2023年7月1日
自発的なレビュー
5つ星のうち5の評価

A fantastic product

A fantastic product. Looking through the glasses were like looking at a wholly new world - “eye-opening” indeed!

And, actually, even as a pair of sunglasses, they are comfortable and effective.

2023年7月3日
自発的なレビュー

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