Absolutely brilliant service. Met at Airport, very friendly staff, called before flying into Birmingham and car was there for me. Hand shake and off I went. Can’t recommend highly enough. Hope I get f... もっと見る
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Excellent value and excellent service. The guys I dealt with were polite, pleasant and keen to be helpful as possible. After the only time a phone was not answered I was called back within a minute. S... もっと見る
企業が回答しました
Harry and his team were outstanding. From start to finish we felt liked valued individuals, not just another booking. First time ever our mileage has been recorded when we dropped the car off. In addi... もっと見る
企業が回答しました
Used the valet parking for the first time. Not a great start, we tried phoning the number to let staff know we were on our way, left two voicemails. Arrived at the airport at 4am no one there to meet... もっと見る
企業が回答しました
企業情報
当該企業による記述
Platinum Valet is a professional meet and greet airport parking service based at Birmingham Airport, offering a seamless, reliable, and customer-focused experience from drop-off to collection. We specialise in convenient valet parking, allowing customers to drive directly to the terminal where one of our fully insured, trained drivers will meet you, handle your vehicle with care, and park it securely while you travel. On your return, your vehicle is delivered back to you promptly, so you can continue your journey without delay. At Platinum Valet, we pride ourselves on professionalism, punctuality, and transparency. Our operations are carefully managed to ensure efficient vehicle handling, clear communication, and a smooth customer experience at every stage. We also offer a range of optional add-on services, including vehicle cleaning and electric vehicle charging, allowing customers to tailor their booking to suit their needs. Customer satisfaction and trust are at the core of everything we do, and we are committed to maintaining high standards of service, safety, and accountability.
連絡先
Birmingham Airport, Valet Parking, Ambassador Rd, B26 3AW, Birmingham, 英国
- 08000432432
- sales@platinumvalet.uk
- platinumvalet.uk
4.7
優良
155件のレビュー
ネガティブなレビューの 100％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent friendly and efficient service
Excellent friendly and efficient service. Read the other reviews and agree with all the positive comments…a company putting customer service first deserves credit, and these guys do! Harry and Somil were great from start to finish…communication was great and really friendly and efficient…even offered to help get the cases in the roof bag on our return! Eased the stress after a cancelled flight due to the incident at Birmingham Airport and made it all run smoothly. Would definitely use again and recommend to others.
2025年8月7日
自発的なレビュー
Platinum Valet - Approved Meet & Greet Operator からの回答
Hi Liam,
Thank you for your fantastic 5-star review! We’re absolutely delighted to hear that you found our service friendly, efficient, and focused on customer care — that really means a lot to us.
Harry and Somil will be thrilled to know their efforts stood out and helped make your experience smooth, especially after the disruption at Birmingham Airport. We’re so glad we could make things a little easier for you.
We truly appreciate your recommendation and kind words — we look forward to welcoming you back on your next trip!
Kind regards,
The Platinum Valet Team
Great Trusted Service
Our flight was diverted to a different airport so we were 6 hours delayed picking up our car. Harry was great on the phone, very helpful and friendly. We were assured there'd be no extra charges.
Dropped one star because to find the right drop off place we used the "get directions" link in the email and it took us to the wrong carpark! We were charged £6 for 5 mins in the carpark while we figured out we should've gone to the train station short stay carpark.
2025年8月6日
自発的なレビュー
Platinum Valet - Approved Meet & Greet Operator からの回答
Hi Shona,
Thank you for your 4-star review and for sharing your experience. We’re really glad to hear that Harry was so helpful and friendly, especially after your flight delay — we know how frustrating travel changes can be.
We’re pleased everything went smoothly once you arrived, and appreciate your understanding regarding the parking location — our booking confirmation does include full directions to the correct drop-off point.
We’re delighted that you found the overall service reliable and professional, and we hope to welcome you back again soon for a full 5-star experience.
Kind regards,
The Platinum Valet Team
Spot on customer service
Spot on customer service, super smooth booking, drop off and pick up. Definitely recommend
2025年7月11日
自発的なレビュー
Platinum Valet - Approved Meet & Greet Operator からの回答
Hi Benjamin,
Thank you for your excellent 5-star review! We’re delighted to hear that you found our meet and greet service easy and communication clear throughout.
It’s great to know you found us reliable and that you’ll be using Platinum Valet again — we really appreciate your trust and recommendation.
Kind regards,
The Platinum Valet Team
Very efficient
Very efficient, drop off and collection worked well, car ready for collection once we reached the parking area on our return, car cleaned as well was a bonus !
2025年7月27日
自発的なレビュー
Platinum Valet - Approved Meet & Greet Operator からの回答
Hi Mr Dunn,
Thank you for your excellent 5-star review! We’re delighted to hear that you found our meet and greet service easy and communication clear throughout.
It’s great to know you found us reliable and that you’ll be using Platinum Valet again — we really appreciate your trust and recommendation.
Kind regards,
The Platinum Valet Team
Excellent service from the team
Excellent service from the team, meet and greet easy, clear communication. Definitely use this company again very reliable.
2025年7月23日
自発的なレビュー
Platinum Valet - Approved Meet & Greet Operator からの回答
Hi Lindsey,
Thank you for your excellent 5-star review! We’re delighted to hear that you found our meet and greet service easy and communication clear throughout.
It’s great to know you found us reliable and that you’ll be using Platinum Valet again — we really appreciate your trust and recommendation.
Kind regards,
The Platinum Valet Team
Superb Airport Meet and Greet parking - Birmingham
Great customer service from Steve and Harry! Sorted my mess up on my booking, as I had made it for the week later!! Super Helpful and were great on the day, solving the problem with no stress!! Couldn’t be more grateful!
Easy process, dropping off and pick up, and car was washed on arrival, and on time!
Use this company for a stress free, meet and greet Airport car parking experience!
I know I will again!
2025年7月18日
自発的なレビュー
Platinum Valet - Approved Meet & Greet Operator からの回答
Hi Mark,
Thank you for your amazing 5-star review! We’re so glad to hear that Steve and Harry provided such great customer service and handled your booking mix-up smoothly — they’ll be thrilled to know their efforts made such a difference.
It’s fantastic that you found the whole process stress-free, from drop-off to pick-up, and that you appreciated the clean car on your return.
We’re delighted to know you’ll be using us again — your recommendation means a lot to the whole team here at Platinum Valet.
Kind regards,
The Platinum Valet Team
Excellent service from Platinum Valet!
Excellent service from Platinum Valet!
Left my car for a week and picked it up clean and ready to go. Quick drop-off, smooth return, and friendly staff. Super convenient, reliable, and great value for money – highly recommend!
2025年7月12日
自発的なレビュー
Platinum Valet - Approved Meet & Greet Operator からの回答
Hi Jacota,
Thank you for your excellent 5-star review! We’re so pleased to hear that you found our service convenient, reliable, and great value for money.
It’s great to know your drop-off and return were smooth, and that you were happy to find your car clean and ready to go. Our team will be delighted to know their efforts made such a positive impression.
We really appreciate your recommendation and look forward to welcoming you back on your next trip.
Kind regards,
The Platinum Valet Team
⭐️⭐️⭐️⭐️⭐️ 5 Stars - recommened and I will use again
⭐️⭐️⭐️⭐️⭐️ 5 Stars – Excellent Service from Start to Finish
I recently used Platinum Valet Parking at Birmingham Airport while away on holiday for a week, and I couldn't be more impressed. From drop-off to pick-up, the service was flawless. The team were professional, polite and took great care of my car.
When we landed back in the UK after a long day and a four-hour flight, it was such a relief to be met by a friendly, courteous member of staff waiting for us at arrivals, with my car ready and even freshly washed for free!
Their attention to detail and customer service were spot on. Great value for money, and I wouldn’t hesitate to use them again. The answer to “Would I recommend them?” is a definite yes – 100%.
2025年7月16日
自発的なレビュー
Platinum Valet - Approved Meet & Greet Operator からの回答
Hi Terry,
Thank you for your outstanding 5-star review! We’re absolutely delighted to hear that you were so impressed with your Platinum Valet experience from start to finish.
It’s wonderful to know our team made your journey stress-free — from the smooth drop-off and friendly handover to your freshly washed car on return. We’re especially pleased that our attention to detail and customer care stood out after your long flight.
We truly appreciate your recommendation and your kind words about the value of our service. We look forward to welcoming you back the next time you fly from Birmingham!
Kind regards,
The Platinum Valet Team
Exceptional
Where do i start? I had the pleasure of Harry’s top notch customer service. Great comms, car came back squeaky clean and he even left drinks in the car for my kids. I fly from b’ham quite often and i am not using anyone else from here onwards. Also on the day these guys were the cheapest meet and greet by far. Look no further for your airport parking. Thanks guys!
2025年7月13日
自発的なレビュー
Platinum Valet - Approved Meet & Greet Operator からの回答
Hi Ommar,
Wow — what an amazing 5-star review, thank you! We’re thrilled to hear that Harry provided top-notch customer service and made your experience so enjoyable from start to finish.
It’s great to know you appreciated the clean car, the thoughtful touches for your kids, and our competitive pricing. We’re proud to offer a service that’s both personal and great value.
Your loyalty and kind words mean a lot to us — we look forward to welcoming you back every time you fly from Birmingham!
Kind regards,
The Platinum Valet Team
Platinum Valet - Approved Meet & Greet Operator からの回答
Hi Raja,
Thank you for your great 5-star review! We’re so pleased to hear you received brilliant service from Harry — he’ll be delighted to know his efforts made a positive impression.
We really appreciate your feedback and look forward to seeing you again soon.
Kind regards,
The Platinum Valet Team
Fantastic service
Fantastic service. Fast reliable and cheap. Free car wash on first use aswell. Will use again
2025年7月12日
自発的なレビュー
Platinum Valet - Approved Meet & Greet Operator からの回答
Hi Ben,
Thank you for your brilliant 5-star review! We’re delighted to hear you found our service fast, reliable, and great value for money.
It’s great that you appreciated the complimentary car wash too.
We really appreciate your feedback and look forward to welcoming you back again soon.
Kind regards,
The Platinum Valet Team
Great experience
Great experience, I travel a lot for work and first time using these. They were well priced and were there to meet me on time both departing and arriving. Car was spotless on arrival and polite on the phone. Harry who met us was helpful and ensured the car was exactly as we handed it over. Nice touch with some cold water after the flight as well
2025年7月13日
自発的なレビュー
Platinum Valet - Approved Meet & Greet Operator からの回答
Hi Scott,
Thank you for your fantastic 5-star review! We’re so pleased to hear that your first experience with Platinum Valet was such a positive one.
It’s great to know you found our service punctual, well-priced, and that your car was spotless on return. Harry will be delighted to hear your kind words — he always aims to make every customer’s journey as smooth as possible.
We’re glad you appreciated the little touch of cold water after your flight, and we look forward to welcoming you back on your next trip.
Kind regards,
The Platinum Valet Team
Dave and Steve took great care !
Dave and Steve took great care of my car. They were waiting for me at Birmingham airport station, just one minute witje the skytrain from the airport. Car was clean.
Would recommend them.
2025年7月14日
自発的なレビュー
Platinum Valet - Approved Meet & Greet Operator からの回答
Hello,
Thank you for your excellent 5-star review! We’re delighted to hear that the team provided such a smooth and professional experience for you.
It’s great to know the handover was easy and convenient, and we’re glad you were pleased with how clean your car was on return.
We really appreciate your recommendation and look forward to seeing you again on your next trip.
Kind regards,
The Platinum Valet Team
Just want to say how good great service my experience…
Just want to say how good my experience was with these guys. Very easy to find. Pulled up Harry who collected my car what a nice bloke Very polite and professional. On the way back we missed the mono rail by a few mins. Rang up they walked towards us and met us. Harry they got my suitcase and walked us to the car. He put a drink in there for us and the car was cleaned Very well.
2025年7月5日
自発的なレビュー
Platinum Valet - Approved Meet & Greet Operator からの回答
Hi Michael,
Thank you so much for your amazing 5-star review! We’re delighted to hear that everything went so smoothly and that you found the service easy and professional from start to finish.
Harry will be thrilled to hear your kind words — he always goes the extra mile to make sure our customers are well looked after, and it’s great to see that recognised.
We’re glad you appreciated the little touches and the clean car, too!
Thanks again for choosing Platinum Valet — we look forward to welcoming you back on your next trip.
Kind Regards,
The Platinum Valet Team
Don’t look any further. They are the best.
We tried the rest then we found the best! Excellent courteous and personal service. Won’t use another operator now we’ve found Platinum
2025年7月11日
自発的なレビュー
Platinum Valet - Approved Meet & Greet Operator からの回答
Hi Val,
Thank you for your fantastic 5-star review! We absolutely loved your comment — it reads like a great little poem, and it truly made our team smile.
We’re thrilled you found our service courteous, personal, and worthy of being “the best.” Feedback like yours means the world to us.
We look forward to welcoming you back again soon!
Kind Regards,
The Platinum Valet Team
Amazing , professional service !
The best , professional service !
If you want a stress free parking experience use Platinum Valet . They are amazing and your car is fully insured and safely parked . Super efficient , the only company to use . BPA approved !
Safe car & peace of mind .
2025年7月11日
自発的なレビュー
Platinum Valet - Approved Meet & Greet Operator からの回答
Hi Jennie,
Thank you for your 5-star review! We’re thrilled to hear you had such a great experience with Platinum Valet.
We’ll be sure to share your feedback with the team — they’ll be delighted to know their efforts made a positive impression.
We really appreciate you taking the time to share your thoughts and look forward to welcoming you back on your next trip.
Kind Regards,
The Platinum Valet Team
Great customer service with Harry
Harry was very polite and helpful, great customer service, felt very confident leaving the car with him. Would defiantly recommend.
2025年7月10日
自発的なレビュー
Platinum Valet - Approved Meet & Greet Operator からの回答
Hi Scarlet,
Thank you for your 5-star review! We’re thrilled to hear you had such a great experience with Platinum Valet.
We’ll be sure to share your feedback with the team — they’ll be delighted to know their efforts made a positive impression.
We really appreciate you taking the time to share your thoughts and look forward to welcoming you back on your next trip.
Kind Regards,
The Platinum Valet Team
Great service from receiption to…
Great service from receiption to cleaning to returning (incl waiting)!
2025年7月4日
自発的なレビュー
Platinum Valet - Approved Meet & Greet Operator からの回答
Hi Rainer,
Thank you for your 5-star review! We’re thrilled to hear you had such a great experience with Platinum Valet.
We’ll be sure to share your feedback with the team — they’ll be delighted to know their efforts made a positive impression.
We really appreciate you taking the time to share your thoughts and look forward to welcoming you back on your next trip.
Kind Regards,
The Platinum Valet Team
Harry gave me outstanding service and…
Harry gave me outstanding service and communication from first to last minute of booking
Top service 5*
Will be using again
2025年6月30日
自発的なレビュー
Platinum Valet - Approved Meet & Greet Operator からの回答
Hi Povilas,
Thank you for your 5-star review! We’re thrilled to hear you had such a great experience with Platinum Valet.
We’ll be sure to share your feedback with the team — they’ll be delighted to know their efforts made a positive impression.
We really appreciate you taking the time to share your thoughts and look forward to welcoming you back on your next trip.
Kind Regards,
The Platinum Valet Team
Friendly professional service
Friendly professional service that went above and beyond. Nothing was an issue or too much trouble.
2025年7月2日
自発的なレビュー
Platinum Valet - Approved Meet & Greet Operator からの回答
Hi Victoria,
Thank you for your 5-star review! We’re thrilled to hear you had such a great experience with Platinum Valet.
We’ll be sure to share your feedback with the team — they’ll be delighted to know their efforts made a positive impression.
We really appreciate you taking the time to share your thoughts and look forward to welcoming you back on your next trip.
Kind Regards,
The Platinum Valet Team
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