Ploom UK レビュー 1,224

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4.2

タバコ提供業者

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企業が回答しました

I love Ploom products, but unfortunately, the site no longer loads for me. The last time I was allowed access was when I received the email about the new device (lovely btw) but now I just get the bla... もっと見る

企業が回答しました

Really impressed with both the products and the service. The Evo sticks come in a good range of flavours and strengths, and the Ploom devices look great with customizable panels. The subscription disc... もっと見る

企業が回答しました

Great products and service! Good variety of flavours and strengths of Evo heated tobacco sticks! Love the different colour Ploom devices and interchangeable choice of panels to co-ordinate with! 15% s... もっと見る

企業が回答しました

企業情報

タバコ提供業者

Ploom UK について

当該企業による記述

Ploom X Advanced heats tobacco instead of burning it. It's a unique combination of authentic taste, refined Heat Flow technology, and personalised style – all coming together to deliver heated tobacco pleasure. These products are not risk-free and are addictive. For adult use only.

FREE DELIVERY OVER £10

SHOP NOW PLOOM CLUB REFER A FRIEND

12 month warranty

In order to ensure that you have the best possible experience with Ploom, we offer customers who register their new Ploom device a 12-month warranty and accidental device damage cover. The Ploom Promise applies to all new devices purchased through our website, Ploom Lounges and our Ploom Accredited Retailers.

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4.2

ほぼ満足

1224件のレビュー

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

回答に AI 支援を利用する場合があります詳細を表示

2026年4月28日

Is the site down?

2026年4月2日

自発的なレビュー

Ploom UK からの回答

2026年4月29日

Hello Dona,

Thank you so much for taking the time to share your experience with us, we really appreciate it.

We’re sorry to hear that you’re having trouble accessing the site.
We understand how frustrating that must be, this isn’t the experience we want for you, and we’d really like to help get things back on track.

Our Ploom advisors will be reaching out to you soon to take a closer look and support you in resolving this as quickly as possible.

We hope to hear from you soon,
Panagiota @ The Ploom Team

2026年4月21日

The new sticks are disaster

3+ years of using Ploom. Several dissapointments with every iteration of the device(every new model seems to be stronger) but was overall happy .. until now.
New price, new sticks. Absolute no match(using amber). New ones are less flavored but stronger(despite visibly having less tobacco). The new tap at the bottom does not do any good - more easy to plug the stick backwards.
The taste in my mouth after smoking is awful.
Think this maybe is the sign for me to quit ...

2026年4月21日

自発的なレビュー

Ploom UK からの回答

2026年4月22日

Hello ST,

Thank you for taking the time to share your detailed feedback with us.

We’re sorry to hear that your recent experience with the new sticks hasn’t met your expectations, especially after being with Ploom for over three years.

We’d really like to learn more about your experience, particularly regarding the flavor, strength, and design changes you mentioned. Your feedback is important in helping us improve, and we’ll be reaching out shortly to see how we can better support you.

Wishing you a good day,
Panagiota @ The Ploom Team

2026年4月2日

2026年3月6日

自発的なレビュー

Ploom UK からの回答

2026年3月11日

Hello Sarah,

Thanks so much for taking the time to leave a review! We’re really glad to hear you’re enjoying your Ploom experience, from the variety of Evo sticks and colourful devices to the helpful support from our team.

Enjoy every moment with Ploom, thank you for being with us!

Have a great day,
Panagiota @ The Ploom Team

2026年3月8日

I've been using Evo for about 2 years…

I've been using Evo for about 2 years with no issues until recently.
Not only have the price risen but the taste has changed on my usual flavours I've noticed it and my partner has when in same room and that was never the case.
I have switched to a filled pod type and not only the taste is far nicer there is no smell and by far cheaper per day plus they do lower nicotine content to 0% if you want to quit.

2026年3月4日

自発的なレビュー

Ploom UK からの回答

2026年3月9日

Hello Timothy,

Thanks for getting in touch and sharing your experience with us.
We’re sorry to hear that your Ploom experience did not meet your expectations, especially after using Evo for such a long time.

We would like to discuss this with you to better understand what may have changed. One of our Ploom advisors will be in touch shortly to see how we can improve your experience.

Have a great day,
Panagiota @ The Ploom Team

2026年2月25日

PLOOM IS A SCAM COMPANY

This company took my money in November. Provided no product and is now ghosting me by email. My suggestion is to run fast from this company.

They are total garbage. Dishonest, liars and provide no customer service. This cost me money - SAVE YOURSELF!!!!

2025年11月28日

自発的なレビュー

Ploom UK からの回答

2026年2月26日

Hello Valerie,

Thank you for taking the time to leave your review.
We regret that your experience with Ploom did not meet your expectations. We would like to discuss this matter with you to understand what went wrong.

As this page is managed by our UK team, we will ensure this is reviewed accordingly. One of our Ploom advisors will be in contact shortly to see how we can improve your experience.

Kind regards,
Panagiota @ The Ploom Team - UK

2026年2月22日

Poor Service and devices

After several weeks of trying to obtain a refund for a faulty device, I feel compelled to share my experience.
The product itself was extremely difficult to use. The sticks would not heat properly or function in the way described. Inserting them either required force, which damaged the stick, or resulted in the device failing to recognise them at all. Overall, it felt poorly designed and unreliable. Compared with other heated tobacco devices on the market, it is a very poor alternative.
What has been even more frustrating is the customer service. Instead of providing clear return instructions, I have received numerous emails that appear to delay and complicate the process. Each response asks for yet more information rather than simply issuing the details required to return the faulty item and process a refund. The repeated back-and-forth has felt like procrastination rather than resolution.
In contrast, competitors such as IQOS offer products that function as intended, alongside efficient delivery and far superior customer service.
Based on my experience, I would strongly advise others to avoid this product and consider more reliable heated tobacco alternatives.

2026年1月1日

自発的なレビュー

Ploom UK からの回答

2026年2月24日

Hi PR,

Thanks for taking the time to leave us your review.

We are sorry to hear that you have experienced issues with your device and with the return and refund process. We always want our customers to have the best experience. We will be in touch shortly to discuss this in more detail and find a solution.

Have a great day,
Panagiota @ The Ploom Team

2026年2月19日

I’ve been using Ploom for over a year…

I’ve been using Ploom for over a year now. I only like certain flavours after trying most of them. Ordering online is simple and delivery is very fast. There’s lots of choice in flavours and accessorises too

2026年2月19日

自発的なレビュー

Ploom UK からの回答

2026年2月19日

Hi Marcus,

Thanks so much for taking the time to leave a review! We’re really glad to hear you’ve been enjoying your Ploom experience for over a year now! It’s great that you’ve found your favourite flavours and that ordering and delivery have been smooth for you.

If there’s ever anything we can do to make your experience even better, just let us know.

All the best,
Panagiota @ The Ploom Team

2026年2月11日に更新

A little slow but a positive outcome.

After receiving the ploom as a Christmas gift purchased not from the Ploom online shop I had an issue with the device it wasnt faulty so i never returned it to the store. so contacted them as it is their product and was asked ro return to them. Although I waited almost 6 weeks I was offered a £30 high st vouchers which covered the device and sticks.

2026年2月8日

自発的なレビュー

Ploom UK からの回答

2026年2月9日

Hi Nicola,

Thanks for taking the time to leave us your review.
We’re really sorry to hear that your experience with Ploom wasn’t a positive one. We’d like to look into this further and understand what may have gone wrong. One of our Ploom advisors will be in touch as soon as possible to see how we can help and improve your experience.

Have a great day,
Panagiota @ The Ploom Team

2026年1月28日

The only thing that has helped me give…

The only thing that has helped me give up smoking,my experience has been extremely good, delivery was on time, easy to order on a really good website.

2025年12月17日

自発的なレビュー

Ploom UK からの回答

2026年1月28日

Hello Lyn,

Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!

All the best,
Panagiota @ The Ploom Team

2025年12月28日

Ploom uses great tech in its devices…

Ploom uses great tech in its devices and the tobacco sticks are great, too! All this top quality for superb value - this is what makes Ploom so good - great quality - great prices. Thank you, Ploom

2025年12月28日

自発的なレビュー

Ploom UK からの回答

2025年12月29日

Hi Scott,

Thank you so much for your review!

We’re thrilled to hear you’re loving the tech in our devices and the tobacco sticks. It’s great to know the quality and value are hitting the mark.

We hope you keep enjoying your Ploom experience to the fullest!

Wishing you a Happy New Year!

All the best,
Panagiota @ The Ploom Team

2025年12月25日

Problem solved within 24 hours

very efficient when you have a problem they respond quickly and solve it you don't get meaningless questions it deserves 5 stars

2025年12月23日

自発的なレビュー

Ploom UK からの回答

2025年12月29日

Hi Marian,

Thanks so much for sharing your experience!

We’re so happy to hear your issue was solved quickly and smoothly. We’ll be sure to share your kind words with the Ploom Care Team, they’ll be thrilled!

Wishing you a Happy New Year!

All the best,
Panagiota @ The Ploom Team

2025年12月23日

3 years with Ploom and I'm happy.

I've used Ploom for 3 years now and my experience has been good. Communication excellent, prompt delivery and no let-downs.

2025年12月21日

自発的なレビュー

Ploom UK からの回答

2025年12月23日

Hi Robert,

Thanks so much for your feedback, we really appreciate it!

We hope you keep enjoying your Ploom experience.

All the best,
Panagiota @ The Ploom Team

2025年11月19日

Ploom/EVO just works, last longer, feels real

Ploom/EVO just works, last longer, tastes real, yet feels like i am sucking for air after first couple of drags/puffs.

Fills the gap left by cigarette, have tired Tan, Bronze and Green Option, Tan and Bronze feel great only the first couple of drags and then it's like nothing but air.

Given the choice between IQOS and Ploom, I might go for Ploom again and that's only due to lack of options.

Fast Delveiry too

2025年11月10日

自発的なレビュー

Ploom UK からの回答

2025年11月19日

Hi Jayesh,

Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!

We appreciate your feedback on the flavour and airflow too, if there is anything we can do to make your experience better, please let us know.

All the best,
Panagiota @ The Ploom Team

2025年11月17日

I’ve tried many other types of…

I’ve tried many other types of cigarette substitutions, including vapes. I came across eco sticks and thought I’d give them a try. I’d stopped smoking but had many urges to start again. Eco sticks helped with those urges. Not only are they saving me a lot of money but if I get an urge for a cigarette that I cannot overcome an eco sticks helped suffices.

2025年11月16日

自発的なレビュー

Ploom UK からの回答

2025年11月17日

Hey Kathy,

Thank you so much for sharing your experience, the Ploom team really appreciate your feedback!

We’re really glad to hear that Ploom has been helping you with those urges and that you’re enjoying the experience.

All the best,
Panagiota @ The Ploom Team

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