Ploom UK レビュー 1,224

TrustScore 5段階評価の4

4.2

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5つ星のうち2の評価

3+ years of using Ploom. Several dissapointments with every iteration of the device(every new model seems to be stronger) but was overall happy .. until now. New price, new sticks. Absolute no matc... もっと見る

企業が回答しました

5つ星のうち5の評価

I love Ploom products, but unfortunately, the site no longer loads for me. The last time I was allowed access was when I received the email about the new device (lovely btw) but now I just get the bla... もっと見る

企業が回答しました

5つ星のうち5の評価

Really impressed with both the products and the service. The Evo sticks come in a good range of flavours and strengths, and the Ploom devices look great with customizable panels. The subscription disc... もっと見る

企業が回答しました

5つ星のうち5の評価

Great products and service! Good variety of flavours and strengths of Evo heated tobacco sticks! Love the different colour Ploom devices and interchangeable choice of panels to co-ordinate with! 15% s... もっと見る

企業が回答しました

企業情報

  1. タバコ提供業者

Ploom UK について

当該企業による記述

Ploom X Advanced heats tobacco instead of burning it. It's a unique combination of authentic taste, refined Heat Flow technology, and personalised style – all coming together to deliver heated tobacco pleasure. These products are not risk-free and are addictive. For adult use only.

FREE DELIVERY OVER £10

SHOP NOW PLOOM CLUB REFER A FRIEND

12 month warranty

Register your device to qualify

In order to ensure that you have the best possible experience with Ploom, we offer customers who register their new Ploom device a 12-month warranty and accidental device damage cover. The Ploom Promise applies to all new devices purchased through our website, Ploom Lounges and our Ploom Accredited Retailers.

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4.2

ほぼ満足

TrustScore 5段階評価の4

1224件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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5つ星のうち3の評価

New direction?

It's a pity Ploom doesn't get its act together and release a worthy competitor to IQOS. There is a huge market out there who I'm very sure would leap at the chance to dump the over-hyped but downgraded 'iluma' and move over to the less-expensive Ploom (myself included!). It's clear that a heated blade (or rod) is the ONLY effective way to replicate the smoking experience - both in terms of taste and session-time. Now IQOS itself has abandoned its own bladed heaters (and degraded user-experience in doing so), there is a massive opportunity for Ploom to step into the space left. Both with a device and sticks.

I've had the Ploom Advanced for several months and it goes mostly unused. It's like a promising product which was brought to market before it was really ready. Come on Ploom - it's all out there waiting for you... with the right solution :)

2025年3月28日
自発的なレビュー
Ploom UK ロゴ

Ploom UK からの回答

Hi Peter,

Thank you for your feedback.
We appreciate you taking the time to share your thoughts. At Ploom, we are always aiming to improve our products to better meet the needs of our consumers. We’re currently looking into your suggestions and will come back to you with more details as soon as possible.
Thank you for your patience.

Marinos @ The Ploom Team

5つ星のうち3の評価

Unfortunately not for my wife.

Unfortunately not for my wife.
She has been trying to give up smoking and doing really well using vapes but every now and again resorts to the odd cigarette.
We thought these would be a good replacement for both.
But alas they just make her cough terribly, much worse than either cigarettes or vapes.
The product itself seems to work well and is well made.
It is definitely a nice idea and the tobacco sticks are just like normal cigarettes but smaller, seems a really good replacement for Normal Cigarettes

2025年3月1日
自発的なレビュー
Ploom UK ロゴ

Ploom UK からの回答

Dear Sir,

Thank you for reaching out and sharing your feedback.

We are truly sorry to hear that your wife’s experience with Ploom didn’t meet her expectations. We would love to understand more about how we can improve and provide a better experience.

If you need any assistance or further support, please don’t hesitate to contact a Ploom Advisor via our website at Ploom.co.uk or by calling 0800 876 6594.

Kind regards,
Achilleas @ The Ploom Team

5つ星のうち5の評価

Better than heets

I tried these as have been using heets but find they have a burning smoke flavour. These have much nicer flavour and last longer than heets. Tried quite a lot of different menthol based flavours, some nice, some not so nice.

Still haven’t found anything that will properly replicate menthol cigarettes but am preferring these to heets.

2025年3月15日
自発的なレビュー
Ploom UK ロゴ

Ploom UK からの回答

Hi Moira,

Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience! It’s great to know that you’re experimenting and finding our menthol options to your liking. If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.

Thanks again, and enjoy your Ploom!

Elena @ The Ploom Team

5つ星のうち1の評価

Absolutely pointless

Absolutely pointless, they don't give a hit and it gets hot where your lips go. Put straight in the bin and bought some cigarettes

2025年3月14日
自発的なレビュー
Ploom UK ロゴ

Ploom UK からの回答

Hi Gretta,

Thanks for your feedback.
We’re sorry that Ploom didn’t match your expectations. We will be in touch as we would love to know what we can do better. Alternatively, please contact our Ploom advisors on 0800 876 6594 and we will be happy to assist.

All the best,
Lia @ The Ploom Team"

5つ星のうち4の評価

Good experience thus far…

Started these last week having previously been using heets. I find that although they don’t last as long they do not leave the smell behind which is a bonus. I don’t mind the caramel smell when just heating up it reminds me of popcorn 🤷🏽‍♀️. I think something could be done about the device to make it a bit more slimline but all in all a good experience thus far.

2025年3月10日
自発的なレビュー
Ploom UK ロゴ

Ploom UK からの回答

Hi Andrea,

Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!
We appreciate your suggestion about the device design and will certainly take it into consideration as we continue to improve.

Elena @ The Ploom Team

5つ星のうち5の評価

Very pleased with my Ploom device and…

Very pleased with my Ploom device and the service and experience when ordering online. Buying is fast and seamless, and orders are dispatched promptly.

The device itself is the closest alternative to regular smoking that I have found, and I'm pleased with the overall build quality and experience of smoking with my Ploom.

I've noticed some reviewers who have had bad experience with the taste. I like regular tobacco quite strong and am not a fan of menthol, but ironically I have found that Ploom menthols enhance the experience greatly and find them very pleasant to smoke.

Thank you Ploom!

2025年2月27日
自発的なレビュー
Ploom UK ロゴ

Ploom UK からの回答

Hi Jamie,

Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!
If there is anything we can do to make your experience better, please let us know.

Panagiota @ The Ploom Team

5つ星のうち5の評価

Loved ploom..

Loved ploom... amazing experiance with the staff shehla and Tousif raja khan. Will recommend everyone

2025年2月1日
自発的なレビュー
Ploom UK ロゴ

Ploom UK からの回答

Hi Faiyaz,

Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.

Lia @ The Ploom Team

5つ星のうち5の評価

Tousif and shehla were amazing with…

Tousif and shehla were amazing with product knowledge i switch from IQos to ploom. Amazing product

2025年2月2日
自発的なレビュー
Ploom UK ロゴ

Ploom UK からの回答

Hi Xuiiyan,

Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.

We hope you continue to enjoy Ploom,

Lia @ The Ploom Team

5つ星のうち1の評価

Abosolutely vile

Abosolutely vile, made me vom

Tastes like smoking a wet cigarette but from a dirty puddle. And you get about 3 puffs a go. Scam product, not what they make it out to be. avoid at all costs.

Intend to contact Amber leaf that your claiming your 'Amber' flavour is the same as their tobacco, its not.

2025年2月16日
自発的なレビュー
Ploom UK ロゴ

Ploom UK からの回答

Thank you,

Your feedback is really important to us.
We are very sorry to hear of the experience you have had with our products.
Any possible issues with our products are of considerable concern to us and Ploom advisors will be in contact to discuss with you.
We have already messaged you asking for your contact information in order to further discuss the matter.

All the best,
Lia @ The Ploom Team

5つ星のうち5の評価

One of the best!!!

So I’ve been a ploom user since the very start, but have never had the chance to fully review! These are much better than the more common “heets”, they are much more cheaper, and they are the closest thing I’ve had that has squashed my cravings! Unfortunately I broke my device last week but encountered Edwards at a local shop who saw me right & sorted me a lovely blue device, along with some evo’s, for anyone who wants to give up smoking, these are honestly the best!

2025年2月7日
自発的なレビュー
Ploom UK ロゴ

Ploom UK からの回答

Hey Ryan,

Thanks for sharing your experience with us.

We’re really glad that you are enjoying your Ploom experience!

We will pass this on to the Ploom Store Team to let them know to keep up the great work.

Marinos @ The Ploom Team

5つ星のうち5の評価

The next best

I encountered a representative demonstrating the ploom device next to the cigarette counter in Morrisons supermarket. I’m so glad I didn’t walk on by. As soon as I had a puff of the stick I immediately bought two devices. It’s the best thing I’ve ever used next to cigarettes and since I bought it I haven’t felt a need for any cigs. Amazing !!! I haven’t had to use my inhaler and breathing is much easier.

2025年1月31日
自発的なレビュー
Ploom UK ロゴ

Ploom UK からの回答

Hey Heidi,

Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!

We will pass this on to the Ploom Store Team to let them know to keep up the great work.

Thomas @ The Ploom Team

5つ星のうち5の評価

Seems better than the "heeted" ones.

Was using another heeted(!) tobacco product. The delivery got worse and worse, and local shops rarely had what I wanted in stock, or limited the amount you could buy.
So far, this is great, didn't like the smell at first, was like caramel,but have since after a few packs , stopped noticing it. Am sure they last longer, but that might be my imagination.
Like Amber best, as most like ordinary strength cigarettes. Don't seem to make the house smell either.

2025年2月14日
自発的なレビュー
Ploom UK ロゴ

Ploom UK からの回答

Hi there,

Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!
If there is anything we can do to make your experience better, please let us know.

Elena @ The Ploom Team

5つ星のうち5の評価

I met shiv at morrisons Weybridge

I met shiv at morrisons Weybridge. I am happy with the service and product.

2025年2月13日
自発的なレビュー
Ploom UK ロゴ

Ploom UK からの回答

Hi Howard,

Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.

Achilleas @ The Ploom Team

5つ星のうち5の評価

Bought a package from shiv at quick…

Bought a package from shiv at quick shop in Watford. Good value and service. I’m glad I met him today.

2025年2月12日
自発的なレビュー
Ploom UK ロゴ

Ploom UK からの回答

Hey Vetri,

Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.

Achilleas @ The Ploom Team"

5つ星のうち5の評価

Shiv has been extremely insightful and…

Shiv has been extremely insightful and professional whilst demonstrating this new(to me) product at quickshop in Watford High street. I bought one pack and pleased with the choice.

Manuel

2025年2月12日
自発的なレビュー
Ploom UK ロゴ

Ploom UK からの回答

Hi Manuel,

Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.

We hope you continue to enjoy Ploom,

Lia @ The Ploom Team

5つ星のうち5の評価

Shiv is very helpful

Shiv is very helpful. Good service. Shop is Quick shop Watford.

2025年2月12日
自発的なレビュー
Ploom UK ロゴ

Ploom UK からの回答

Hey Barry,

Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.

Achilleas @ The Ploom Team

5つ星のうち5の評価

Just purchased a ploom starter pack…

Just purchased a ploom starter pack from Latifa at Morrisons Lichfield. She convinced me about the benifits and cost savings with heated tobacco. Very chilled no hard sale but properly informative.

2025年2月11日
自発的なレビュー
Ploom UK ロゴ

Ploom UK からの回答

Hello Martin,

Thank you for taking the time to share your experience with us. We will forward this on to the Ploom Store Team to let them know to keep up the great work.

Bogdan @ The Ploom Team

5つ星のうち5の評価

Excellent company excellent device…

Excellent company excellent device excellent customer service
Really pleased with my Ploom x advanced great flavour from the EVO sticks and 60% cheaper than the competition
Had a problem with my device customer service rectified straight away and kept in contact
Would highly recommend Ploom over the competition which i don’t even want to mention due to their poor customer service.

2025年2月11日
自発的なレビュー
Ploom UK ロゴ

Ploom UK からの回答

Hello ML,

Thank you so much for taking the time to leave a review, our consumers' feedback is very important for us.
We’re really glad that you are enjoying your Ploom experience!
If there is anything we can do to make your experience better, please let us know.

Bogdan @ The Ploom Team

5つ星のうち5の評価

Excellent service from Mmadu

Excellent service from Mmadu , Tousif and Michael. Would 100% recommend the product and the service these men have provided.

2025年2月10日
自発的なレビュー
Ploom UK ロゴ

Ploom UK からの回答

Hi Logan,

Thanks for your review. We’re so glad that you are enjoying Ploom.
We will pass this on to the Ploom Store Team to let them know to keep up the great work.

Andreea @ The Ploom Team

5つ星のうち5の評価

Adnan did a great job

Adnan did a great job, very good product

2025年1月22日
自発的なレビュー
Ploom UK ロゴ

Ploom UK からの回答

Hello Cecillia,

Thank you for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.
Andreea @ The Ploom Team

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