Order did arrive eventually, although paid £7.50 for delivery and it took 2 weeks to arrive. Didn’t get an update in this time
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Used this site to order a bathroom cabinet. Very impressed with both their service and this item . It's very classy and is such an elegant cabinet with plenty of space inside. Great item. Reasonably... もっと見る
企業が回答しました
Original sink arrived with a crack through it and didn't notice until opened by the fitter. Got onto the store and a new sink was dispatched the same day for next day delivery. Excellent service.
企業が回答しました
Amazing service top quality products and really good prices, stock available and fats dispatch, can't fault these guys .
企業が回答しました
企業情報
PLUMBING SUPERSTORE について
当該企業による記述
Who are we?
PLUMBING SUPERSTORE is the UK's largest online supplier of quality plumbing materials and bathroom supplies. Aimed at providing customer satisfaction and convenient shopping for all your plumbing supply needs.The brands you trust
We offer a vast array of choices from leading brands in the industry such as John Guest Speedfit, Geberit, Pegler Yorkshire and more.Expert advice
Local to Durham or the surrounding counties? If you prefer the in-person approach, you can pick up your deliveries from us and discuss your plumbing supply needs at our trade counter in Darlington! We deal with customers across the UK, so our professional team will be happy to assess your requirements and support you whether you prefer a phone call or face-to-face.Earn SUPER rewards
Points on every job, for money off the next one. Collect points across any of our SUPERSTORES and redeem those points for money off your next order!連絡先
Plumbing Superstore, Hannah Court, Unit 1 Business Park, DL3 0AW, Darlington, 英国
- 01325488588
- sales@plumbingsuperstore.co.uk
- plumbingsuperstore.co.uk
4.6
優良
7250件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
PLUMBING SUPERSTORE からの回答
Hi Colin,
Thank you for taking the time to review us! We're happy to see that this was exactly as required, and if you need anything else in the future please let us know.
Kind regards,
Phil.
Great easy site and great delivery
Great easy site and great delivery , all you can expect , also good product range
2026年3月5日
PLUMBING SUPERSTORE からの回答
Hi Jonathan,
Thank you for leaving us this review. We appreciate you taking the time to do so, and hope to see you again in the future.
Kind regards,
Phil.
Very pleased with the prompt service…
Very pleased with the prompt service and good received next day.
2026年3月12日
PLUMBING SUPERSTORE からの回答
Hi Cathryn,
Thank you for taking the time to leave us 5 stars! We're pleased to see that this reached you quickly, and that you're happy with the service received.
We hope to see you again.
Kind regards,
Phil.
PLUMBING SUPERSTORE からの回答
Hi Andi,
Thank you for taking the time to review us. I am pleased that this reached you as expected, and should you need anything else in the future, please let us know.
Kind regards,
Phil.
arrived on time in good condition
2026年3月10日
PLUMBING SUPERSTORE からの回答
Good morning,
Thank you for your review! We are pleased that this arrived as expected to allow you to continue with your work.
We hope to see you again in the future.
Kind regards,
Phil.
I ordered a condensation trap for a…
I ordered a condensation trap for a boiler on the 2nd March. Today is the 9th March. I have not received any information about my delivery so I called them today. They've told me my order hasn't even been processed yet. So once they've processed it, it can still take at least 5 more days to get to me and that's not even guaranteed. I've cancelled my order. Il never use this company again. They can't complete a small simple order or let customer know what's going on. So don't bother.
Refund Date
10 Mar 2026
Refund Number
PSRF-0101780-10415
Order Number
PS-0101780
VAT Number
495 5032 73
Edited after response
2026年3月9日
自発的なレビュー
PLUMBING SUPERSTORE からの回答
Good Afternoon,
Thank you for taking the time to leave a review.
I do sincerely apologise about the delay with your order and how long it took to be processed. This is extremely unusual as orders are usually processed the same day or the following day after they have been placed.
I would usually investigate what happened and look in to a resolution, however as you have provided no order details I am unable to locate this order.
Please do accept our sincere apologies for the trouble this has caused for you.
Kind Regards
Samantha
Negative reviews do not appear on their…
Negative reviews do not appear on their clickbasin.co.uk website (which they now own). The items on sale are of very poor quality. The basin plug disintegrated after only two years of use and lead to a very expensive visit from the plumber.
2026年3月9日
自発的なレビュー
PLUMBING SUPERSTORE からの回答
Good Afternoon,
Thank you for taking the time to leave a review.
I am so sorry you have experienced problems with the items you have ordered from us. As you have not provided your order details I am unable to look in to this for you.
If you wish for us to investigate this please email feedback@cmostores.com.
Kind Regards
Samantha
PLUMBING SUPERSTORE からの回答
Good morning Viviene,
Thank you for taking the time to review us! We really appreciate it, and hope to see you again in the future.
Kind regards,
Phil.
Friendly polite service very helpful
2026年2月25日
PLUMBING SUPERSTORE からの回答
Hi Mark,
Many thanks for the 5 star review! We're very grateful, and hope to see you again in the future.
Kind regards,
Phil.
Good product for better price
Good product for better price, excellent delivery. Will do the business again. I will recommend them.
2026年2月24日
PLUMBING SUPERSTORE からの回答
Good afternoon H R,
Thank you for the 5 stars and the recommendation! We really appreciate it, and are pleased to see that this reached you at a good price.
Kind regards,
Phil.
Disappointed
The purchase went well, but the delivery driver left before we had chance to inspect the cabinet. We are in a new home so didn’t open it immediately, but when we did, the corner of the mirror was broken and cracked. This was so disappointing. However, the company were really helpful and are looking into it for us.
2026年2月23日
PLUMBING SUPERSTORE からの回答
Hi Kate,
It is very disappointing to hear that your item was damaged. I am glad our team were able to look into it, and we thank you for leaving us 3 stars!
We hope to see you again in the future.
Kind regards,
Phil.
PLUMBING SUPERSTORE からの回答
Hi KS,
We are pleased to see that you found the website easy to navigate. Thanks for leaving us 5 stars, and we hope to see you again in the future.
Kind regards,
Phil.
I got exactly what I ordered
I got exactly what I ordered and the staff were most helpful. My delivery was next working day by a driver that went out of his way to help . Will be using them again and recommend the company.
2026年2月23日
PLUMBING SUPERSTORE からの回答
Hi Frank,
Brilliant to see that the driver and our team were helpful. Thank you for taking the time to review us, and we hope to see you again.
Kind regards,
Phil.
PLUMBING SUPERSTORE からの回答
Hi Gordon,
Thank you for taking the time out of your day to review us!
We hope to see you again in the future.
Kind regards,
Phil.
Great customer service
Great customer service. I needed to interact with then and the comms were prompt. For me this is top factor on who I shop with.
2026年2月26日
PLUMBING SUPERSTORE からの回答
Hi Pete,
Excellent news. I am glad to see that you were kept updated promptly. If you need anything else in the future, please let us know - we're always more than happy to help.
Kind regards,
Phil.
Good products at competitive prices.
Good products at competitive prices.
Customer Service was very communicative and helpful with updates on the order.
Would recommend.
2026年2月26日
PLUMBING SUPERSTORE からの回答
Hi Gian-Marco,
Thank you for the 5 stars and the recommendation! We appreciate it, and appreciate you choosing to shop with us.
We hope to see you again.
Kind regards,
Phil.
PLUMBING SUPERSTORE からの回答
Hi Tony,
I am glad you found us helpful, and that things were done promptly. We appreciate you reviewing us, and if we can help with anything else in the future, please let us know.
Kind regards,
Phil.
Delivery was faster than expected
Delivery was faster than expected. Product as described. Correct accessories recommended.
2026年2月10日
自発的なレビュー
PLUMBING SUPERSTORE からの回答
Hi Kate,
Thank you for your review. I am pleased to see that we were able to get the items to you quicker than expected. We understand the importance of getting items out quickly, and are glad you got to experience this first-hand.
We hope to see you again in the future.
Kind regards,
Phil.
Great Service
Good price. Slight issue receiving wrong part. But resolved quickly and correct part sent out very quickly. Very happy with service.
2026年2月16日
PLUMBING SUPERSTORE からの回答
Hi Zeppi,
Apologies for the initial error! I am pleased that we were able to get this resolved, but if you need any further assistance please let us know.
Kind regards,
Phil.
Very quick delivery and item in perfect…
Very quick delivery and item in perfect condition.
2026年2月23日
PLUMBING SUPERSTORE からの回答
Hi Ian,
Great to see that this reached you in perfect condition without compromising on delivery speed.
We appreciate you taking the time to review us, and look forward to seeing you again in the future.
Kind regards,
Phil.
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