Plumbing World (UK) レビュー 

Plumbing World (UK) からの回答

2024年2月19日

Hi Danuta,

Thanks for taking the time to leave us a review.

I'm so pleased to hear you're happy with your product and our service. Our Franke products are extremely popular and our supplier offer a well-communicated delivery service so it's great to have your feedback on this.

Thanks again for our 5-star rating.

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年2月19日

Hi Amanda,

Thank you for taking the time to leave us a review.

We apologise that your item wasn't available when you had originally purchased. We are working on the stock functionality of our website but we are sorry this wasn't accurate at your point of purchase. Where possible, our team will always provide alternatives that are available so i'm pleased to hear you're happy with this part of our service.

Thank you for our 5-star rating. We hope you continue to shop with us again in the future.

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年2月16日

Hi Diane,

Thanks for taking the time to leave us a review.

I'm so pleased to hear that any queries you had were resolved efficiently and that you're happy with your product. The brand you have purchased from is known for their quality and is popular amongst our customers.

Thank you for the lovely 5-star rating. We hope you continue to shop with us again in the future.

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年2月16日

Hi Dave,

Thanks for taking the time to leave us a review.

I'm pleased to hear you're happy with our services, including our competitive prices and our delivery. We hope this experience is enough to have you shop with us again in the future.

Thanks again for our 5-star rating.

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年2月16日

Hi Francis,

Thank you for leaving us a review. Having looked into this I can see that the order in relation to this review wasn't placed by yourself. For GDPR purposes, we are unable to discuss the order with anyone but the person who originally placed the order with ourselves.

Our recommendation would be to contact your installer to discuss this matter further. I'm sorry that we could not provide any further information in this instance, but we do hope any issues are resolved promptly.

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年2月8日

Hi Geraldine,

Thanks for taking the time to leave us a review.

I'm pleased to hear you're happy with our service, particularly our delivery. We hope this experience is enough to have you shop with us again in the future.

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年2月8日

Good morning,

Thanks for taking the time to leave us a review.

Firstly, i'm sorry for the wrong dimensions being on our website. I can see our team have since changed this so we thank you for bringing this to our attention.

Despite the above, I am glad to hear you're happy with our service, especially from our sales team leader, Tanyka. I've passed on your feedback to ensure she gets the recognition she deserves.

Thanks again for our 5-star rating. Your recommendation for our company is greatly received. We look forward to your next purchase.

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年2月5日 に更新

Hi Keith,

Thanks for taking the time to leave us a review.

I'm pleased to hear you're happy with our service, particularly from Jenny and also that any issues were resolved efficiently. I've passed on your feedback to Jen and her team leader to ensure she gets the recognition she deserves.

Thanks again for our 5-star rating. Your recommendation for our company is greatly received.

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年2月2日

Hi Dean,

Thanks for taking the time to leave us a review.

We provide 30 days for us to be notified of any discrepancies with the order, but do ask that all items are checked and accounted for on delivery. Your order was delivered directly through our supplier, who provide a shorter timescale for any issues to be reported but we do extend this up to 30 days as we believe this is a sufficient amount of time.

I can see you've been in contact with our customer service team, who advised that as you were a few months outside of the 30 days timescale the item wouldn't be sent free of charge, but suggested we would contact the supplier to offer a discounted rate to keep any additional costs to a minimum.

Information on our returns policy can be found on our website, with further information within our terms and conditions. We understand any feelings of frustration but our policies are in place and we strongly advise to check all products to ensure they are correct, have no damages and that all parts are received.

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年2月2日

Hi Brian,

Thank you for taking the time to leave us a review. It's lovely to hear you've shopped with us on more than one occasion and have received good service each time. We hope you continue to shop with us in the future.

Thanks again for our 5-star rating.

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年2月2日

Hi Sandra,

Thanks for taking the time to leave us a review. It's great to hear you're happy with our prices and delivery. We aim to provide the highest level of service throughout the order process, so we hope this experience is enough to have you shop with us again in the future.

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年2月1日

Hi Mark,

Thanks for taking the time to leave us a review.

I'm so pleased to hear you're happy with our delivery service. I'll be sure to pass on your feedback to the logistics manager so the good feedback can be sent to those involved.

We hope you continue to shop with us again in the future.

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年1月30日

Hi Ian,

Thanks for taking the time to leave us a review, i'm sorry to hear you haven't had a positive experience shopping with us. I completely understand your frustrations as the order should never have been dispatched from our warehouse, since you had already cancelled the order. This was down to human error and I appreciate that this simply isn't good enough.

The issue has been raised with those involved in hope this does not happen again in the future. I can only apologise for the errors and delays caused. I hope you choose to shop with us again in the future, so we can give you the higher level of service we always aim for.

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年1月30日

Hi Lee,

Thanks for taking the time to leave us a review.

I'm pleased to hear you're happy with our delivery updates and competitive prices. We aim to give the best service throughout the order process, so your feedback on one or more areas within the business is great to read.

Thanks again for our 5-star rating. We hope you continue to shop with us in the future.

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年1月30日

Hi Maria,

Thank you for taking the time to leave us a review.

Firstly, I'd like to apologise for the item looking different to the one that had been ordered. We thank you for bringing this to our attention as we were also unaware of the 'speckle' within the design, but now understand this is due to the natural material containing this.

I'm very pleased to hear you're happy with our efforts to find you an alternative. I've passed on your kind words to Hollie and her team leader, to ensure she gets the recognition she deserves.

Thanks again for our 5-star rating. Your recommendation for our company is greatly received.

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年1月26日

Hi Ronald,

Thanks for taking the time to leave us a review.

I'm very pleased to hear you're happy with our prices and delivery service. We aim to provide the best possible service throughout the order processes so we hope this experience is enough to have you shop with us again in the future.

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年1月22日

Hi David,

Thanks for taking the time to leave us a review.

I'm sorry to hear your items were not readily available at your point of order. Unfortunately, not every product of our website is stock controlled due to some products being fulfilled by a supplier. We understand this can cause frustration and it is something we are working on. I've checked the products since and they are now displaying correctly since they are back in stock.

We aim to exceed our customers expectations and understand we have not reached this. We can only hope you do choose to shop with us again in the future so we can give you the high level of service we always aim for.

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年1月22日

Hi Chris,

I'm sorry to hear there was a delay with your order. Having looked into this I can see both items were fulfilled directly by our supplier so we're unsure why they were not sent together as they were both in stock at the point of your order. We were not made aware of any split deliveries.

I can see you've been in contact with our sales team on more than one occasion, and they have chased this multiple times with our supplier. I'm extremely sorry that we were unable to give you a definitive answer in regards to the missing delivery. Unfortunately, we could only pass on the information that we were provided but of course take the responsibility as the company you chose to purchase with.

I can only hope you choose to shop with us again so we can give you the higher level of service we always aim for.

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年1月23日

Good morning,

I'm extremely sorry to hear you haven't had a positive experience shopping with us and that the fixings were missing from the box on arrival.

Unfortunately, this wasn't a product that we kept stocked in our warehouse in order to issue the missing parts. I can see our sales team have been in communication multiple times with the supplier who fulfilled the order but they are working through a backlog of messages due to an upgraded system causing delays.

We fully understand your feelings of disappointment because something like this should never take this long to resolve and I cannot apologise enough for this. Our team will keep on top of this and aim for the quickest resolution. In the meantime i'm so sorry for the inconvenience this is causing.

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年1月18日

Hi Mark,

Thanks for taking the time to leave us a review.

We aim to make our website as user-friendly as possible so it's great to have your feedback on this. We hope you experience shopping with us is enough to have you shop with us again in the future.

Best wishes,
Emma