Plumbing World (UK) レビュー 

Plumbing World (UK) からの回答

2024年3月25日

Hi Lewis,

Thanks for taking the time to leave us a review.

I'm so pleased to hear you're happy with your experience shopping with us. We have a wide range of products for all areas of the bathroom, kitchen, plumbing and heating so it's great to hear you chose to shop with us for your bath screen.

Thanks again for our 5-star rating. We hope you continue to shop with us again in the future.

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年3月25日

Hi Mr Brandic,

Thank you for leaving us a review. We welcome all feedback as this allows us to highlight areas within our service that may need attention or review. I'm sorry to hear your experience has not been positive.

I'm sorry for the poor response in regards to your warranty. In honesty, your query came at a time where there was a lot of confusion in regards to guarantees and warranty so we were gathering information on how best we can help.

I can see the conversation is still ongoing with our aftercare team who are looking to source the parts for your from an alternative supplier who stock the exact product. I sincerely hope this matter is resolved promptly and no further inconvenience is caused.

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年3月20日

Hi Dawn,

Thanks for taking the time to us a review. I'm so pleased we were able to assist with any queries you had. We aim to provide the best service throughout so knowing our products is key for us to be able to do that.

Thanks again for our 5-star rating. We hope you shop with us again in the future.

Kind regards,
Emma

Plumbing World (UK) からの回答

2024年3月19日

Hi James,

We appreciate you taking the time to leave us a review. We aim to provide the best possible service both before and after purchase, so it's great to hear we were able to assist with your queries of installation.

Thanks again for our 5-star rating. We hope you continue to shop with us again in the future.

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年3月19日

Hi Deborah,

Thank you for taking the time to leave us a review.

I'm so pleased to hear you're happy with our service. We build and maintain positive working relationships with our suppliers to ensure a smooth and positive order process whether that has a direct delivery or the goods are being delivered on our own transport.

Thanks again for our 5-star rating. We hope you continue to shop with us in the future.

Kind regards,
Emma

Plumbing World (UK) からの回答

2024年3月26日

Hi Lou,

Thanks for taking the time to leave us a review. We welcome all feedback as this allows us to highlight areas within our service that may need attention or review.

I've looked into this further and can see your reports of issues with the tap after installation. Once installed, you are covered by the manufacturers warranty. Our team did liaise directly with the manufacturer on your behalf and can see they requested for you to put a claim in against the warranty so the product could be tested. As this was not actioned, unfortunately there was no further advice we could have given at this point.

However, I can see our after care team did continue to push this case with the manufacturer, who have since agreed to collect the tap. This isn't something they would normally do without verifying the installation first, but I am pleased we were able to get to this resolution.

I can understand your frustrations of wanting an immediate resolution, but since the warranty is covered by the manufacturer after installation we do need to get their technical advice on how best to resolve this.

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年3月19日

Hi Stewart,

Thanks for taking the time to leave us a review.

I'm so pleased to hear you're happy with our service. I can see you've ordered a product from one of our most reputable suppliers. They offer great products as well as a great delivery service so we work hard to maintain a positive working relationship with them. It's great to have your feedback on this.

Thanks again for our 5-star rating. We hope you shop with us again in the future.

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年3月21日

Hi Terry,

Thanks for taking the time to leave us a review. We welcome all feedback as this allows us to highlight areas within our service that may need attention or review.

I'm extremely sorry for the miscommunication on our part. Having looked into this, this was a genuine error. Due to us not delivering with our own vehicles, we were unable to send products of that nature on a pallet and therefore could not deliver to you.

However, our website was displaying the incorrect information which showed availability of this product to your delivery location. I cannot apologise enough for this error. This is something we are working on to fix and will hopefully show the correct availability in the near future.

We aim to exceed our customers expectations and understand we have fallen below our usual standard. We can only hope you do choose to shop with us again in the future, so we can give you the higher level of service we always provide.

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年3月12日

Hi Jason,

Thanks for taking the time to leave us a review.

I'm pleased to hear you're happy with your product and price. Franke sinks are one of our biggest sellers so it's great to hear that you chose to shop with us. We hope this experience is enough to have you shop with us again in the future.

Thanks again for our 5-stars.

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年3月12日

Hi Dave,

Thanks for taking the time to leave us a review.

I'm sorry to hear you're not happy with our service. From looking into this, I can see a replacement or refund wasn't provided due to the products being delivered in a perfect condition and signed for us such. We deliver using our own transport team which allows us to not only give a personal service, but also gives us more control on how the products are handled. Photos are always taken on delivery, which do show your products with no damage.

We appreciate your views and will take your feedback on board under our next review.

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年3月12日

Good morning,

We appreciate you taking the time to leave us a review. We welcome all feedback as this allows us to highlight areas within our service that may need attention or review.

Firstly, I'd like to apologise for not all items being readily available at your point of order. From looking into this further, I can see most of the order was due to be delivered directly by our supplier. Due to the stock not physically being with us, our website advises on the likeliness of the product being in stock, rather than specific stock levels.

On placing the order with them, we were hit with a delay on the stock arriving to which we can't ever guarantee. We do advise not to book any installers until all goods have been received and products have been checked over to ensure they are fit for purpose.

That being said, our communication regarding the delayed deliveries could have been much better. I can see on a number of occasions you had to chase for an update and this certainly isn't the level of service we want to provide. I cannot apologise enough for this. I can only hope you do choose to shop with us, so we can give you the higher level of service we always aim for.

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年3月8日

Hi Mr Dunster,

We appreciate you taking the time to leave us a review.

I'm pleased to hear you're happy with our delivery service. We hope this experience is enough to have you shop with us again in the future.

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年3月8日

Good morning,

Thank you for taking the time to leave us a review.

I'm so pleased to hear you're happy with our service. We offer a wide range of products many of which are available on a quick turn around so it's brilliant to hear you chose to shop with us.

Thank you for your kind words to my colleague, Tanyka. I've passed on your feedback to ensure she gets the recognition she deserves.

Thanks again for our 5-star rating. We hope you continue to shop with us again in the future.

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年3月7日

Hi Paul,

Thanks for taking the time to leave us a review.

I'm pleased to hear you're happy with our service, particularly the delivery. I hope this experience is enough to have you shop with us again in the future.

Thanks again for our 5-star rating.

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年3月6日

Hi Mike,

Thank you for taking the time to leave us a review. I'm so pleased to hear you're happy with our service.

We understand that sometimes not all products are suitable and will do everything we can to help minimise the additional costs on getting the correct product. Thank you for your kind words to Kayleigh. I have passed on your feedback to ensure she gets the recognition she deserves.

Thanks again for our 5-stars. Your recommendation for our company is greatly received and we look forward to having you shop with us again in the future.

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年3月6日

Hi Martin,

Thanks for taking the time to leave us a review.

I'm so pleased to hear you're happy with our service. We hope this experience is enough to have you shop with us again in the future.

Thanks again for our 5-star rating.

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年3月5日

Good morning,

Thank you for leaving such a lovely review.

Firstly, I apologise for the incorrect toilet seat being delivered to you. Bringing this to our attention means our website has now been updated along with any similar products with the same toilet seat so thank you so much for this.

Despite the above, I am pleased to hear you're happy with how we resolved this particularly from Jenny in our sales team. I've passed on your feedback to her and her team leader to ensure she gets the recognition she deserves.

Thanks again for our 5-star rating. We hope you continue to shop with us again in the future.

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年3月5日

Good morning,

Thank you for taking the time to leave us a review.

Firstly, I apologise that not all of your order was readily available at your point of purchase. Sadly, we do not have the capacity to keep all items in our warehouse meaning we were awaiting delivery from our supplier to fulfill your order to which there was a small delay.

We do advise not to book in any plumbers or installers until all goods have been received to ensure they are fit for purpose. This being said, we are extremely sorry that we were unable to fulfill the original delivery date provided despite this being provisional.

We aim to exceed our customers expectations and understand we have not met your expected standard. We can only hope you do choose to shop with us again in the future, to give you the higher level of service we always aim for.

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年2月26日

Hi Adrian,

Having looked into this I can't find an order under the name used on this review or the reference given. Our order numbers start with 0000 which isn't in the format of the one provided. I believe you may purchased this with a different company.

If you have any further details for the order so we can look into this further, please drop us an email to customerservices@plumbingworld.co.uk.

Best wishes,
Emma - Plumbing World

Plumbing World (UK) からの回答

2024年2月26日

Hi Caroline,

Thank you for taking the time to leave us a review.

I'm so pleased to hear you're happy with our service, especially from Lee. I've passed on your kind words to him and his team leader, to ensure he gets the recognition he deserves.

We understand that mistakes can sometimes happen, so we will do everything we can to ensure a smooth and speedy resolution so it's great to have your feedback on this.

Thanks again for our 5-star rating. We hope you continue to shop with us again in the future.

Best wishes,
Emma