Plumbing World (UK) レビュー 

Plumbing World (UK) からの回答

2024年6月26日

Good afternoon,

Thanks for taking the time to leave us a review.

I'm sorry to hear that part of the order was not received as advertised. We appreciate your comments on our efforts to get this resolved for you.

Thank you again for our 4-star rating. We hope you continue to shop with us again in the future.

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年6月10日

Hi Gary and Hilary,

I'm so pleased to hear you're happy with our service. We hope this experience is enough to have you shop with us again in the future.

Thank you for taking the time to leave us a review and giving us a 5-star rating, we really appreciate it.

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年6月7日

Hi Mark,

Thanks for taking the time to leave us a review.

I'm so pleased to hear you're happy with our delivery service. We use our own vehicles to ensure a safe and prompt delivery service so it's lovely to hear your feedback on this.

Thanks again for our 5-star rating. We hope you continue to shop with us again in the future.

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年6月5日

Good afternoon,

Thank you for leaving us a review. I'm sorry to hear you're not fully satisfied with our delivery charges. This is an area of our business that we do put under review on a regular basis and currently our charges are as competitive as we can make them.

Due to the height of the product ordered, this is classed as an oversized parcel which does come at an additional cost. We do of course respect your views and will take your feedback on board when we next look into our delivery services.

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年6月5日

Hi Matthew,

Thanks for taking the time to leave us a review and i'm sorry to hear of the issues regarding your delivery. As your order was sent via an external pallet courier, we can only pass on the information that is provided to us.

Unfortunately, timescales are only estimated and can be affected by traffic/accidents, so I'm extremely sorry that in the instance of your order the delivery was made outside of the timescale given to you. I apologise for the inconvenience this caused you.

We aim to deliver the best level of service and can appreciate we have failed to do so on this occasion. We should always advise that timescales are not guaranteed and despite best efforts, there may be an unprecedented incidents that may cause delays. We can only hope that you do choose to shop with us again, so that we can give the high level of service we always aim for.

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年6月5日

Hi Mr Harvey,

Thanks for taking the time to leave us a review.

I'm sorry to hear of the issues regarding your delivery, however I do appreciate your comments on how we dealt with this. I can see your order was delivered directly from our supplier, so we did have to contact them to send out the correct items.

Thank you for your kind words to my colleague, Lee. I'll be sure to pass on your feedback to him and his team leader.

We hope you do choose to shop with us in the future, so we can give you the higher level of service we always aim for.

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年6月5日

Hi Mrs Tweed,

Thanks for taking the time to leave us a review. I'm pleased to hear you're happy with our products and delivery service. We hope this experience is enough to have you shop with us again in the future.

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年5月31日

Hi Claire,

Thank you for taking the time to leave us a review. We welcome all feedback as this allows us to highlight areas within our service that may need attention or review. I'm sorry to see you haven't had a positive experience shopping with us.

Having looked into this, I can see the email that was sent to you advising of the issues we were having with our supplier and that a refund would be our only option. We didn't receive a bounce back email to say this didn't reach you. I'm sorry that the money had not been refunded until you had chased delivery of your order. We were awaiting your reply to our email to confirm cancellation of the order so a refund could be processed.

We aim to deliver a high level of customer service and we have let ourselves down in truth. Our communication should have been a lot better with phone calls/texts sent in case the email was not received. I have raised this so better training can be provided as I can assure you this isn't the level of service we aim to provide.

I completely understand your feelings of disappointment with our service. I can only hope that you do choose to shop with us again in the future, so we can give you the higher level of service we aim for.

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年5月30日

Hi John,

Thanks for taking the time to leave us a review.

I can see your order was delivered via pallet courier and it was our understanding that the courier would contact you to arrange a suitable delivery date so I apologise if this was not the case. I will raise this will logistics to ensure we are providing order updates, whether that's through ourselves or by the courier as I can assure you this isn't the service we want to provide.

Despite the above, I am glad to hear you had a great experience both online and via phonecall. We hope you continue shopping with us again in the future.

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年6月5日

Hi Eva,

I'm sorry to hear you haven't had a positive experience shopping with us. Unfortunately, I cannot see any order details in relation to this review so i'm unable to look into this further or advise on the reasons for the delay.

However, that been said I do apologise for the delay and I do hope our communication throughout the order process was good. We aim to exceed our customers expectations and understand we have failed to do so on the occasion and for this I can only apologise.

Kind regards,
Emma

Plumbing World (UK) からの回答

2024年5月29日

Good afternoon,

Thank you for your feedback. I'm sorry to hear you have not had a positive experience shopping with us. Having looked into this I can see the wrong product information was displayed online to which this has now been changed. That being said, we have clearly let ourselves down on having the information reviewed prior to your purchase and I'm very sorry for this.

I appreciate we have not met our usual standard of service and this has left you with feelings of disappointment. I can completely understand your point of view and we should have done more to ensure the product was fit for purpose. I cannot apologise enough that you had to experience this.

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年5月20日

Hi Ian,

Thanks for taking the time to leave us a review.

I'm pleased to hear you're happy with your product and our delivery service. We have taken your feedback regarding the packaging on board and will discuss this with our dispatch team.

Thanks again for our 5-star rating. We hope you shop with us again in the future.

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年5月13日

Hi Christine,

Thanks for taking the time to leave us a review, we really appreciate it.

I'm so pleased to hear you're happy with the ease of ordering and our delivery service. Thank you for your kind words to our driver, Lee. I'll pass on your feedback to ensure he gets the recognition he deserves.

Thanks again for our 4-star rating. We look forward to your next purchase!

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年5月13日

Hi Saddam,

Thanks for taking the time to leave us a lovely review, i'm so pleased you had a good experience shopping with us.

We pride ourselves on offering the highest level of service throughout the order process so your feedback really means a lot to us.

Thanks again for our 5-star rating. Your recommendation for our company as greatly received.

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年5月13日

Good morning,

Thanks for taking the time to leave us a review.

I'm so pleased to hear you're happy with your ordering experience. We aim to provide communication throughout the order process so our customer are kept up to date of when their delivery is due. So, thank you for your feedback on this.

We hope the experience is enough to have you shop with us again in the future. Thank you for our 5-star rating.

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年5月13日

Good morning,

Thank you for leaving us a review.

I cannot find any orders under your name to look into this further, but I am sorry if you haven't had a positive experience shopping with us. I can assure you that all of our enclosures and wetroom screen products are made from glass. If you could provide your order number/order details I can certainly look into this for you and provide further clarification.

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年5月10日

Hi Jules,

Thanks for taking the time to leave us a review and i'm sorry to see your experience hasn't been fully positive.

I am pleased to hear you're happy with the product quality and delivery service. Reversible sinks do come with only one blanking plug so that you can cap off whichever tap hole isn't being used. Although the product image does show no tap holes, the diagram on the product page does show where the tap holes are located and the dimensions of such. These products have temporarily been removed from our website due a stock issue, but that being said we will take your feedback on board regarding product descriptions if they do come back into stock for us to advertise.

Thanks again for leaving your feedback. We hope you do continue to shop with us in the future, so we can turn your experience into a 5-star rating!

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年5月8日

Hi Peter,

Thanks for taking the time to leave us a review.

I'm pleased to hear you're happy with your product and our over all service. We aim to provide the best possible service throughout the order process so it's lovely to have your feedback on this.

Thanks again for our 5-star rating. We hope you continue to shop with us again in the future.

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年5月8日

Hi Helen,

Thank you for taking the time to leave us a review.

I'm so pleased to hear you're happy with our service and delivery from our trusted supplier. We hope you love your order, Tissino is a brilliant brand for product quality and over all service.

Thanks again for our 5-star rating. We hope you continue to shop with us again in the future.

Best wishes,
Emma

Plumbing World (UK) からの回答

2024年5月7日

Hi Martin,

Thank you for taking the time to leave us a review. I'm sorry to hear you haven't had a good experience shopping with us.

Having looked into this further, I can see the information was supplied on multiple occasions. The supplier fulfilling the order did come back to confirm further information as the method requested for delivery was not their usual way of delivering. We were only passing on this information to have your confirmation to ensure things went smoothly and the order was received at the correct location.

However, I appreciate that this back and forth meant the delivery timescale was not adhered to and for this I apologise. We can only hope you do choose to shop with us again, so we can give the higher level of service we always aim for.

Best wishes,
Emma