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レビュアヌのコメントを芋おみたしょう

5぀星のうち3の評䟡

The set of swivel chairs look great, but I’m not sure they’re really worth the price. The delivery part could’ve been better — we ended up having to bring the chairs down ourselves since the delivery... もっず芋る

5぀星のうち5の評䟡

The ordering process was seamless—we placed our order online and received the couch about three weeks later. It looks beautiful uncovered, though we usually keep it protected since we have two small d... もっず芋る

5぀星のうち5の評䟡

From the moment we saw this couch online, from friends who recommended the couch, we fell in love! We have two French Bulldogs and they're a BEAST but we heard this couch stands up to impacts like the... もっず芋る

5぀星のうち5の評䟡

Getting a fabric swatch was key to make sure the color was right. Ordering online was easy. I was kept updated on the status of my sofa order. The delivery process was great. Kept informed on the date... もっず芋る

䌁業情報

  1. 䜏たい・ガヌデニング

圓該䌁業による蚘述

"At Poly & Bark, we have designed a better furniture and home decor buying experience. Better quality materials, beautiful designs, a responsive and helpful customer care team, fast & free shipping, and a 100-day risk-free trial in your home.


連絡先

4.6

優良

TrustScore 5段階評䟡の4.5

118件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

ネガティブなレビュヌの 60に回答しおいたす

通垞24時間以内に回答

この䌁業のTrustpilot 利甚方法

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5぀星のうち2の評䟡

I’m really upset about my couch

I’m really upset about my couch. The couch cushion is completely flattened throughout the entire couch, and even though the couch is beautiful aesthetically, with the leather and it’s color, the couch is so uncomfortable and I am considering buying a new couch somewhere else to replace this one. I want to keep my couch, and I’ve even thought to try to re-stuff the cushion since it is what we sit on. But I also don’t want to ruin the cushion. I’m really disappointed, this couch was purchased along with a matching bench.

2025幎5月17日
自発的なレビュヌ
Poly & Bark ロゎ

Poly & Bark からの回答

Hi Kati,
We’re truly sorry to hear that your product isn’t meeting your expectations. That’s definitely not the experience we aim to deliver. It looks like our Customer Care Team has reached out to you to help get this resolved.

We look forward to assisting you!

5぀星のうち5の評䟡

Curves, Velvet, and Major Vibes

We ordered the Nimes Sofa in distressed green velvet, and it is stunning. The curves and fabric give it a luxurious, vintage-meets-modern feel that instantly elevates the room. The fixed cushions are surprisingly comfortable and always look perfectly styled, and the included throw pillows add just the right touch for cozy evenings in. It’s a statement piece that doesn’t sacrifice comfort—we couldn’t love it more.

2025幎5月15日
自発的なレビュヌ
5぀星のうち5の評䟡

Furniture order

I ordered kitchen chairs online from polyandbark.com. I was kept informed about the order and shipping dates. The chairs arrived within 10 days of the order and the quality of the chairs was very much appreciated. Accordingly, I would use polyandbark.com again in the future.

2025幎3月13日
自発的なレビュヌ
5぀星のうち5の評䟡

Absolutely pleased with Poly & Bark

Absolutely pleased with Poly & Bark - from the styles they offer to the quality of their pieces, and their customer service was lovely when I called to check on a delivery date. We have 4 chairs from them - 2 leather, 2 velvet, all amazing. They are packaged very well and with minimal assembly, if any. The fabrics are posher than expected - my husband regularly applauds my furniture selection as he loves the leather chairs the most. Super soft, leather - consistent in color and unmarred. The stuffing is comfortably firm - it doesn’t feel like it will go too soft anytime soon but it’s not like sitting on cement. Just extremely pleased. Will be back to shop for more pieces.

2025幎3月18日
自発的なレビュヌ
Poly & Bark ロゎ

Poly & Bark からの回答

Thank you so much for taking the time to leave us a review! We're thrilled to hear that you love your items. Your support means a lot to us, and we look forward to serving you again soon!

5぀星のうち5の評䟡

I order the leather sleeper sofa

I order the leather sleeper sofa. Leather quality is great. Sofa is firm and sturdy. Design is stylish. Price is much better than other retailer stores.

Suggestion: Definitely pay for the extra for the delivery folks to move the furniture to the designated area.

2025幎1月24日
自発的なレビュヌ
5぀星のうち5の評䟡

Lots of customer service contact


Lots of customer service contact points— multiple checks from the delivery service to coordinate delivery timing etc.

Careful delivery and the couch itself is exactly what I wanted.

Only small complaint was that the delivery service took couch out of the box (enormous couch-sized box!), but then didn’t remove the box from the site.

2025幎2月7日
自発的なレビュヌ
5぀星のうち5の評䟡

Great looking furniture without being ripped off

I’ve purchased bar stools and dining room chairs from P&B and have been extremely happy with my purchases. Furniture has become incredibly expensive while quality has declined, and that’s where P&B differentiates itself. Their offerings are a great mix of quality, price, and style. Will continue to shop with them whenever we need more furniture

2025幎1月15日
自発的なレビュヌ
5぀星のうち5の評䟡

Love this company!

Absolutely love my new sofa! The leather is beautiful and has been holding up great with my pets
. Love this!! Needed assistance with scheduling delivery and their customer service team stepped in immediately and helped me. Communication was excellent. Would highly recommend!

2025幎3月7日
自発的なレビュヌ
5぀星のうち3の評䟡

Love the design hate the customer service

Love the design and materials used for the sofa, however the wood accents were heavily scraped and the damage ruined the entire look of the sofa. I sent photos in and asked for a solution. I was only offered 100.00 off the sofa and what I really wanted and asked for was a replacement. This was not an option. I believe the price for this sofa I should be receiving a product that is undamaged and not looking like a second hand furniture store. The process is frustrating leaves the consumer with no options.

2025幎1月29日
自発的なレビュヌ
Poly & Bark ロゎ

Poly & Bark からの回答

We’re grateful for your feedback and apologize for any difficulties you’ve experienced. To help us resolve this matter promptly, we kindly request you to reach out to our customer care team at your earliest convenience so we can work to get this resolved for you.

5぀星のうち5の評䟡

I love Poly and Bark

I love Poly and Bark
My sofa was so soft and luxurious. The quality is excellent and has help up really well even with regular usage.
Love the Mid-Century look.
Would highly recommend this brand to family and friends.

2024幎12月11日
自発的なレビュヌ
5぀星のうち5の評䟡

Made a purchase of large sectional

Made a purchase of a large sectional. It was very well packed in two boxes. The delivery company communicated very well. I contacted customer service and received a quick response. The furniture i purchased is a very good value for quality. I absolutely recommend Polly and Bark. Keep up the great work!

2025幎3月4日
自発的なレビュヌ
5぀星のうち1の評䟡

Poor customer service and deceptive return policy. Beware

I ordered from Poly and Bark after reading the reviews. I bought the Lyon Sofa, ottoman, and an accent chair. The chair was great and I'm keeping but the sofa was very uncomfortable and need to return it. Read the fine print on the 100 days return policy. Jamal from Poly and Bark said they will schedule within 3 to 5 business days and that is not to pick it up. They will pick it up whenever the truck is full for return. It has been a week and nothing. When I called, Jamal who handles the returns seemed annoyed that I asked about the pick-up. You could be stuck with furniture for some time with no resolution. I am very disappointed in their customer service.

2025幎2月18日
自発的なレビュヌ
Poly & Bark ロゎ

Poly & Bark からの回答

Thank you for your review. We genuinely value your feedback and strive to maintain transparency in all our processes. Please understand that the return approval typically takes 3-5 business days to complete. We are currently reaching out to the carrier to see if there is a possibility to expedite your return request.

We appreciate your patience and understanding during this process. Rest assured, we will keep you informed of any updates as soon as possible.

Thank you once again for your understanding and patience.

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