Product now discolored , washing off in patch’s.Some areas good. Bird droppings washing of easily but generally poor visually Product has deteriorated in appearance to patchy off white and grey, comp... もっと見る
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レビュアーのコメントを見てみましょう
We were looking for quotes for the refurbishment of our workshop floor. Polycote stood out straight away as their communication was excellent and their sales rep who visited our site was extremely kno... もっと見る
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I bought their rust killer to prevent further deterioration of metal work surrounding an above ground swimming pool. The 1litre size was quite adequate and did the job as described. I'm hoping the pol... もっと見る
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Phoned up for advice, got unlimited advice and potential solutions. Placed order online (with a discount 👍) floor paint arrived as promised, well packaged, with instructions/data sheets (useful).... もっと見る
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企業情報
当該企業による記述
Polycote UK LLP was established in 1991 from the belief that quality maintenance products and services should be available to all at competitive prices. Our extensive industry experience has lead to the development of a range of technically advanced products to meet our ideal of “Maintenance Made Easy”. Our commitment to, and achievement of this principle has built Polycote into a financially stable, profitable, growing company that is the choice for thousands of individuals and companies. We supply an entire range of specialist building maintenance products, many of which are totally unique. Our practical knowledge of the building maintenance market has enabled us to engineer a range of products designed to make maintenance easier for you. Polycote UK LLP is a dedicated, active and supportive company that raises the bar in resin flooring installation. We have multiple approved installation teams that cover the whole of the United Kingdom for almost every type of installation. With full technical back-up on all products, you can rest assured that we will do everything we can before, during and after your installation to ensure everything runs smoothly, with as little downtime and aggravation as possible, and in the most competitive way.
連絡先
Centre Point, Wolseley Road, Woburn Road Industrial Estate Kempston, MK42 7EF, Bedford, 英国
- 0800 9800852
- uksales@polycote.com
- polycote.com
4.4
優良
249件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fast
Fast, efficient and very professional service with product delivered as promised.
2021年5月19日
自発的なレビュー
Polycote からの回答
Hello, Thank you for your review - We really appreciate your feedback and are always looking to improve. If you have any pictures that you would be happy to share please send these to uksales@polycote.com.
Great prompt service,an excellent…
Great prompt service,an excellent product.
Cretex EP
2021年5月19日
自発的なレビュー
Polycote からの回答
Hello Calvin, Thank you for your review - We really appreciate your feedback and are always looking to improve. If you have any pictures that you would be happy to share please send these to uksales@polycote.com.
Shropshire Grade 2* renovation
Shropshire Grade 2* renovation. I can recommend Polycote; I have had a very good experience. I researched the Damp Proof Course 2 part concrete primer. I then phoned their technical sales. They were knowledgeable and helpful. The product was delivered the next day. Application was simple provided you have the correct mixing equipment. The product cured as advertised and it now forms a DPC barrier beneath my final floor build up. Thanks to Clayton and his team at Polycote. Hugh
2021年1月8日
自発的なレビュー
Polycote からの回答
Hello Hugh, Thank you for your review - We really appreciate your feedback and are always looking to improve. If you have any pictures that you would be happy to share please send these to uksales@polycote.com.
We hope to work with you again, in the mean time we wish you all the very best for 2021.
Great customer service, knowledgeable staff
Have ordered two items from Polycote over the last few months. Firstly degreaser for our workshop floor, prior to painting. Given the condition of the floor it worked perfectly. It was recommended to us by Vincenzo who was very helpful, efficient and polite. The second product was roof sealant which appears to have solved the problem.
Great company to deal with, helpful and knowledgeable. Thank goodness customer service is not dead.
2020年12月3日
自発的なレビュー
Polycote からの回答
Hello Anna, Thank you for your review - We really appreciate your feedback and are always looking to improve. If you have any pictures that you would be happy to share.. please send these to uksales@polycote.com.
Thanks Again :-)
Product failed! do not use!
Ordered 5 tubs of Jointex XFH, laid with no issues. Ordered a second batch and the product changed colour once poured and cured. Polycote have no idea why this happened, they replaced the 5 tubs, however our client was not happy the problem wouldn't happen again, as the manufacturer was unable to answer why it happened in the first place, so made us pour the product thicker to stop this bleed through happening again. We asked Polycote to supply another 2 tubes to cover this as we had paid all the labour costs to change this, they point blankly refused, saying it was a client change and not their fault, I asked what if we'd poured it the same thickness as before and it changed colour again what would happen then? we would have to pay labour again to change it. Customer service just didn't care, and said it was a client change of spec and they are not responsible. Had the product not failed in the first place we would not be in this position. USE WITH CAUTION BECAUSE THEY DON'T CARE ABOUT THERE CUSTOMERS!
2020年8月14日
自発的なレビュー
Polycote からの回答
Hello,
We are very sorry that you feel the need to post a bad review of our company however, I would like to point out that we do care about our customers and we are always looking to improve. As we have discussed many times over the phone, we do not understand why the product changed colour however, when we tested a unit from the same batch at our office the product cured absolutely fine and with no problems at all. After nearly 3 months of the trial being laid in 3 different applications/conditions the product is still absolutely fine with no discoloration at all. From this we can only presume that the conditions at the time of when you laid the product affected the end result. We have offered to send you samples of the product we tested to prove this.
Even though we do not believe this was a product fault we still chose to completely replace the product FOC as a gesture of goodwill and the only reason we charged for the extra 2 units is because the joints you were filling needed more material due to their size. This is outside of our control and is not something we can be expected to supply FOC.
If you wish to discuss this matter further, please don't hesitate to contact our team.
Best Regards - Customer Support Team
I had a new roof installed and the…
I had a new roof installed and the builder selected the wrong colour tiles. When I returned to the property I clearly wasn't happy. We contacted Polycote and spoke Vincenzo. He recommended a the Roof Tile Coat paint that could be used to paint or spray onto the tiles. It worked a dream and the finished colour was even better than the original tile colour we had expected. Good service too as the courier damaged the first shipment in transit and another was promptly sent out. Thanks!
2020年7月3日
自発的なレビュー
Polycote からの回答
Hello Leigh, Thank you very much for your feedback. We appreciate your comments and we are very pleased that you are happy with the final outcome. We are always looking to develop and improve our service and we look forward to working with you again. If you have any pictures that we would be happy to share with us we would love to see them - Please send them to uksales@polycote.com.
Best Regards - Polycote UK
I used Polycote to epoxy some floors in my garage.
I used Polycote to epoxy some floors in a restaurant about 2 years ago and the results were great, although we had a few teething problems at first; the results were great and the Flortex Freeflow covered over every imperfection in our concrete.
I decided to use them again for a home project and have e-mailed many times to ask advice on various technical issues i ran into and have found them very helpful.
The products are very good and the staff friendly.
2020年4月4日
自発的なレビュー
Polycote からの回答
Hello Jacob, Thank you for your review - We really appreciate your feedback and are always looking to improve. if you have any pictures that you would be happy to share.. please send these to uksales@polycote.com.
Thanks Again :-)
Very good quality products
I bought all the products I need to fix the floor in my brewery, products are really good quality and the sales team were very accommodating with the delivery.
The only thing it was before purchasing I needed some advice and reassuring about the products and it took a bit longer to get the information. However the advisor was extremely knowledgeable and helpful
2020年1月1日
自発的なレビュー
Polycote からの回答
Dear Customer, Thank you for your feedback. We take all our reviews seriously and give careful consideration as to how we can improve our customer experience. If you have any pictures of the area you have completed we would love to see them - Please email them to uksales@polycote.com. We look forward to working with you again and in the mean time we wish you all the very best for 2020.
Polycote Customer Support and Improvements Team.
Seamless ordering
Seamless ordering . Confirmation , invoice and goods all came as promised and quickly
Great
Products very good
2019年10月28日
自発的なレビュー
Polycote からの回答
Thank you very much for your review / comments. These are always appreciated and I hope we can deal with you again soon. If you would be willing to share any pictures of the final works you have carried out, we would love to see and use them. As another thank you, your name will be entered again(for the 2nd time) into our monthly prize draw. Please send them to uksales@polycote.com with your name and postcode.
Placed order with polycote yesterday…
Placed order with polycote yesterday afternoon after speaking to very helpful and knowledgeable staff, received order this morning before 10 am. Wonderful service, pleasure to do business with.
Highly recommend company.
2019年9月27日
自発的なレビュー
Polycote からの回答
Kevin - Thank you very much for your review / comments. These are always appreciated and I hope we can deal with you again soon. If you would be willing to share any pictures of the final works you have carried out, we would love to see and use them. As another thank you, your name will be entered again(for the 2nd time) into our monthly prize draw. Please send them to uksales@polycote.com with your name and postcode.
I asked you to contact me gave my…
I asked you to contact me gave my details for a job - nothing
2019年7月25日
自発的なレビュー
Polycote からの回答
Dear Customer, We are very sorry to have failed to respond to your enquiry and you have felt the need to leave this review of our company. We strive to respond to our clients as quickly as possible and I would like to look after your enquiry personally. if you would be happy to provide your detials to us/me again I look forward to working with you. My email address is zach.britchford@polycote.com.
Quick service and good value
2019年7月17日
自発的なレビュー
Polycote からの回答
Thank you very much for your review / comments. These are always appreciated and I hope we can deal with you again soon. If you would be willing to share any pictures of the works you have carried out, we would love to see and use them. As another thank you, your name will be entered again(for the 2nd time) into our monthly prize draw. Please send them to uksales@polycote.com with your name and postcode.
Polycote からの回答
Thank you very much for your review / comments. These are always appreciated and I hope we can deal with you again soon. If you would be willing to share any pictures of the works you have carried out, we would love to see and use them. As another thank you, your name will be entered again(for the 2nd time) into our monthly prize draw. Please send them to uksales@polycote.com with your name and postcode.
I spent over £100 on Wetterflex and the…
I spent over £100 on Wetterflex and the tin which it came in was so battered, I am surprised it did not burst. I am awaiting a reply from Polycote.
2019年7月10日
自発的なレビュー
Polycote からの回答
Hello Diane, I am sorry to hear that you have had an issue the delivery services provided by our third party services. Obviously the way they handle our parcels is outside of our control, however we understand this is for us to take up with them and improve the service. We are very happy to replace the product immediately and collect the other unit to save you disposing of the contents. Please contact our sales and technical helpline on 01234 846400 to organise this.
However, we do appreciate your feedback and take it seriously when there is a complaint. again, we thank you very much for your review / comments. I hope we can deal with you again soon. If you would be willing to share any pictures of the works once they have been carried out, we would love to see and use them. As another thank you, and your name will be entered again into our monthly prize draw. Please send them to uksales@polycote.com with your name and postcode.
Excellent service
Ordered easipatch at dinner time, delivered the next day, cannot fault that sort of service.
2019年7月9日
自発的なレビュー
Polycote からの回答
Thank you very much for your review / comments. These are always appreciated and I hope we can deal with you again soon. If you would be willing to share any pictures of the repair works you have carried out, we would love to see and use them. As another thank you, and your name will be entered again into our monthly prize draw. Please send them to uksales@polycote.com with your name and postcode.
Damaged container on delivery
Damaged container on delivery - poor packaging; not good for such a toxic product type.
2019年6月14日
自発的なレビュー
Polycote からの回答
Hello David, We are very sorry to see you have left this review without communicating with us first. It is very important for us to maintain customer satisfaction and it is of course of utmost importance to ensure that the customer receives the product safely and securely. Of course, there may sometimes be damage to the packaging due to courier mis-handling but we will always do our best to ensure the product arrives safely. Please feel free to contact us if you wish to discuss this with us.
Excellent repair work.
Excellent repair work after having some machinery removed. Very professional, quality job. Highly recommended.
2019年6月9日
自発的なレビュー
Polycote からの回答
Thank you for your review. Your comments are appreciated and we look forward to working with you again soon.
Glynn, Thank you for your review -Congratulations!! - You have been chosen at random as our monthly review prize draw winner. Please contact me on zach@polycoteuk.com to claim your prize.
Flortex Professional and WD Primer. Extremely impressive products
I have used many types of flooring over the years.But this was my first project with Epoxy resin. Admittedly I did do a lot of shopping around locally and on the internet. Thankfully I came across Polycote.
There customer service is very high standard and I initially used there chat service which is extremely responsive and all my answers were promptly addressed in a competent manner. I also made a few email queries which were dealt with helpfully.In particular I found Zach Britchford really helpful.He was able to provide good advice. It was with this customer service team that directed me to use Flortex Professional with WD Primer.
This is top notch product which I applied by myself.It does have a very professional finish which has impressed all that have seen in so far.I used it in a new basement conversion.My advice would be to read the instruction for application and coverage very carefully as they are very precise. The setting times are extremely precise and the product does set as stated.So you may wish to get some help to apply the product in order to apply it within time.Usage is precise to the ml.
Totally happy and glad I didn't try to save money by going for a cheaper product.
5* from me!
2019年5月9日
自発的なレビュー
Polycote からの回答
Thank you very much for your review. If you have any pictures of the area that you would be willing to share with us, please feel free to send them to zach@polycoteuk.com.
I called polycote to discuss my…
I called polycote to discuss my requirements and spoke with Steve..
He was a huge help and proved to be very knowledgeable on Polycote products, he guided me to the right materials fo my job and saved me some cost on my original choice of product, This is GOOD OLD customer service- cheers Steve, and thanks Polycote for producing really great products !!!
2019年4月16日
自発的なレビュー
Polycote からの回答
Thank you for your comments. If we can be of any other assistance please feel free to give us a call on 01234 846400
Great team
Great team, very professional and managed to fit in around our day-to-day working. Highly recommend them. James, Dark Star Brewing Co.
2019年4月9日
自発的なレビュー
Polycote からの回答
Thank you very much for your comments James. It was a pleasure to work with you too. Speak again soon. Thanks from Polycote.
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