Pookyレビュー 

1,269
TrustScore 5段階評価の4.5

4.6

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I visit pooky warehouse warehouse in Gloucester on a regular basis. Never leave empty handed. Always manage to find bargains. Quality of products great. Staff including Niomi go out of their w... もっと見る

5つ星のうち5の評価

The customer service at Pooky is always faultless. I recently placed an order for the Wrappling Standing lamp which is truly beautiful and a very good price for a brass floor lamp. The whole purchas... もっと見る

5つ星のうち4の評価

Although I was expecting the lampshade to be damaged because if the appalling state of the box and the rudeness of the DPD driver, the lampshade was impeccably wrapped inside the box and well protecte... もっと見る

5つ星のうち5の評価

I bought 3 sets of bedroom wall lights recently for my new house to which I shall be moving soon. The lights are not yet up so I can't really comment yet but the looks and quality seem, on a first loo... もっと見る

企業情報

  1. 照明専門店
  2. ランプ シェード提供業者

当該企業による記述

Let there be light! Beautiful, decorative lighting that doesn't cost a fortune. Follow @PookyLights to find out more...


連絡先

4.6

優良

TrustScore 5段階評価の4.5

1269件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 54%に回答しています

通常1カ月以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.6

すべてのレビュー

(1,269)

過去12か月のレビュー数: 453

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Wonderful service from Pooky

I ordered a lamp shade from Pooky and the delivery company managed to crush the box it was sent in - even though the word ‘Fragile’ is printed on the box.
The lovely customer care team at Pooky immediately sent out another lampshade as a replacement. The delivery company (DPD) managed to squash and damage the second parcel also.
Again, the customer care team were lovely - they sent a return label and sent me a third replacement of my lamp shade.
Thankfully, this one was delivered safely and it’s beautiful.
I just wanted to highlight the amazing service from the customer care team at Pooky, they were so understanding throughout a very frustrating and annoying situation (which was neither their fault nor mine, but that of the delivery company) They were incredibly understanding and I felt in very safe hands. I’ve placed many orders with this lovely company and will continue to do so.

2026年5月22日
自発的なレビュー
Pooky ロゴ

Pooky からの回答

Hi Tracie,

Thank you so much for taking the time to leave such a lovely review. It truly means a great deal to us. We’re delighted to hear that your experience with us has been so positive, apart from DPD, for which I am so sorry that it arrived that way. However, it is wonderful to know that our efforts made a difference. Feedback like yours encourages our whole team and reminds us why we do what we do.

Kind regards,
Megan

5つ星のうち5の評価

The best lighting choice around

The best lighting choice around, with high end options at a reasonable price point

2026年5月16日
自発的なレビュー
Pooky ロゴ

Pooky からの回答

Hi Tim,

Thank you for leaving such a lovely review. It really made our day. We’re so glad you enjoyed your experience with us.

Kind regards,
Megan

5つ星のうち5の評価

The store at Gloucester was brilliant…

The store at Gloucester was brilliant and the staff very helpful. One positive was they also housed the second/discontinued stock there as well. The staff were not pushy though and allowed you to take your time browsing and even gave us a cup of tea whilst we were looking. Great experience and will be back soon!

2026年5月11日
自発的なレビュー
Pooky ロゴ

Pooky からの回答

Hi Donna,

Thank you for your lovely review; it really means a lot. We’re so pleased you had a great experience with us in our Gloucester showroom and will be back with us soon. We look forward to seeing you!

Kind regards,
Megan

5つ星のうち5の評価

I love Pooky so much!

I love Pooky so much we have at least two of their fabulous products in every room. My husband says I'm obsessed and he's probably right! Thanks for another perfect purchase Pooky!

2026年4月14日
自発的なレビュー
Pooky ロゴ

Pooky からの回答

Hi Mimi,

Thank you for taking the time to leave such a wonderful review. We’re thrilled to hear you enjoyed your experience with us and truly appreciate your kind words. And, your husband has a great obsession.

Kind regards,
Megan

5つ星のうち5の評価

Great product and service

Great product, good value, excellent service and communication and speedy delivery

2026年5月5日
自発的なレビュー
Pooky ロゴ

Pooky からの回答

Hi Jeremy,

Thank you so much for your lovely review. We’re delighted to hear your experience with us has been such a positive one.

Kind regards,
Megan

5つ星のうち5の評価

Pooky honest review

You can’t go wrong buying Pooky lights. The quality is superb. It’s the only place I buy my lights & shades.
And the customer service is great too, as quality plus customer care is what sells.
Thank you POOKY 🫶

2026年5月8日
自発的なレビュー
Pooky ロゴ

Pooky からの回答

Hi Michelle,

Thank you for leaving such a lovely review. We’re so glad to hear that your time with us was positive and that you felt well cared for throughout your experience. Our team works hard to create a welcoming environment, and it’s wonderful to know that this resonated with you. Your feedback means a lot to us.

Kind regards,
Megan

5つ星のうち5の評価

Great customer service

Great customer service! Super fast and happy to help.

2026年4月21日
自発的なレビュー
Pooky ロゴ

Pooky からの回答

Hi there,

Thank you for your kind review. We’re delighted to hear you had such a positive experience.

Kind regards,
Megan

5つ星のうち5の評価

Great customer service from Charlie & Prompt Delivery

Great customer service from Charlie! Received the product with amazing updates from their system with tracking information. Devliery was within 3-5 working days as expected! From order 15 different items from different websites, Pooky's light was delivered first!!!

2026年4月29日
自発的なレビュー
Pooky ロゴ

Pooky からの回答

Hi Arif,

Thank you for your kind review. We’re delighted to hear you had such great customer care with Charlie. We will be sure to let him know, and we’re so glad you had a great experience.

Kind regards,
Megan

5つ星のうち5の評価

Brass picture lights and ceiling uplighter

We bought two modern brass picture light and brass ceiling uplighter and are delighted with the walls and ceiling are washed in indirect light.

2026年5月5日
自発的なレビュー
Pooky ロゴ

Pooky からの回答

Hi Karen,

Thanks so much for the lovely review. We’re really pleased you enjoy your products.

Kind regards,
Megan

5つ星のうち5の評価

Fab small lamp base and shade

Actually shopped on line - my third Pooky lamp - lovely base and amazing choice of shades - arrive very quickly and beautifully packaged

2026年4月30日
自発的なレビュー
Pooky ロゴ

Pooky からの回答

Hi Helen,

Thank you for your kind review. We’re delighted to hear you had such a positive experience.

Kind regards,
Megan

5つ星のうち5の評価

Brilliant design and great quality

The quality of the lamps and shades are exceptional and expertly packed. One package arrived damaged and there was no problem with the return. If you haven't seen Genesis you don't know what you are missing! It's brilliant!

2026年4月29日
自発的なレビュー
Pooky ロゴ

Pooky からの回答

Hi Jane,

Thank you so much for leaving such a lovely review. It truly means a lot to us. We’re delighted to hear that you had a positive experience, and we really appreciate you taking the time to share your thoughts in such a thoughtful way. Feedback like yours helps us continue to grow and improve, and it’s wonderful to know that our efforts are making a difference. Thank you again for your support.

Kind regards,
Megan

5つ星のうち5の評価

Gorgeous lampshade

The lampshade is beautiful- a lovely design and well made. The colours of the online image were accurate - this isn’t always so. Ordering was easy and delivery amazingly fast.

2026年4月13日
自発的なレビュー
Pooky ロゴ

Pooky からの回答

Hi Val,

Thank you so much for taking the time to leave your review. It’s fantastic to hear that you had such a positive experience with us, and we’re genuinely glad everything went well for you. Feedback like this is exactly what we strive for, and it truly encourages us to keep delivering the best service we can.

Kind regards,
Megan

5つ星のうち5の評価

I love my Pooky lights and their customer service

I love my Pooky lights. I have a Bertie bowl pendant and a Rita large chandelier which is the pride of my home. Its glass pendants tinkle musically when I have the window open and it fills my heart with joy. Unfortunately, I smashed into it whilst making my bed and 2 crystals broke. My receipt was long gone and if I had additional crystals they’d been lost in 2 house moves. Long shot, but I contacted Pooky and Isabelle sent over an invoice and had them sent out for me. Absolutely thrilled with the customer service and quality of their items. Nice to see a company invested in quality and uk-based customer service in a made-to-throw, faceless-websites era. Hats off to Pooky for giving a c**p about their products once they’ve left the shop and helping customers fix their products as opposed to throwing in landfill and buying their new shiny thing. Sets them apart from many quality retailers!

2026年4月27日
自発的なレビュー
Pooky ロゴ

Pooky からの回答

Hi Josephine,

Thank you for taking a moment out of your day to leave such a lovely review. Your message was genuinely uplifting to read, and we deeply appreciate the time and thought you put into it.

We work hard at Pooky to create an experience that feels seamless, enjoyable, and personal, from the craftsmanship of our products to the level of care in our customer service.

Knowing that this came through so clearly for you is incredibly rewarding. I’m so glad we could provide the experience you hoped for.

Kind regards,
Megan

5つ星のうち5の評価

Pooky Gloucester Showroom

Visited the Gloucester showroom and met the fantastic team who were very knowledgeable about their products and helped us narrow down the fittings we were looking for - enjoying great coffee while we browsed.
Excellent value for money..

2026年4月17日
自発的なレビュー
Pooky ロゴ

Pooky からの回答

Hi Jon,

We’re so grateful for your support and kind words. It’s brilliant to hear you enjoyed your experience, and we hope to see you again soon!

Kind regards,
Megan

5つ星のうち5の評価

Beautiful product

Beautiful product, highly recommend.

2026年4月22日
自発的なレビュー
Pooky ロゴ

Pooky からの回答

Hi Erin,

It’s fantastic to hear that you’re happy with your product! We work hard to offer great quality, and your feedback makes it all worthwhile.

Kind regards,
Megan

5つ星のうち5の評価

Impressed and delighted

I am so impressed with this company and their products. Ordered 2 switches (toggle) in bronze. They arrived really well packaged the next day, which is impressive, but the quality of the switches is just perfect, so much so I ordered another and had the exact same experience. Sadly our budget did not stretch to replacing our sockets. I would have no hesitation in buying from Pooky again and will be telling my friends as well. Thank you Pooky!

2026年4月13日
自発的なレビュー
Pooky ロゴ

Pooky からの回答

Hi Jaffa,

Thanks so much for your review! We’re really pleased to hear you’re enjoying the products – your support means a lot to us.

Kind regards,
Megan

5つ星のうち5の評価

Lovely lights

Lovely lights! 100% convinced by the effortless rechargeable wall lights - no more trailing cables, or having to channel out walls!!
The Gloucester warehouse is like fairyland!

2026年4月10日
自発的なレビュー
Pooky ロゴ

Pooky からの回答

Hi Georgina,

Thanks for your kind words! We’re delighted you’re pleased with your purchase and hope you continue to enjoy it.

Kind regards,
Megan

5つ星のうち5の評価

Excellent Product & Service

Excellent service ahead of order. Products is fantastic! Many rechargeable lights require the fitting to be charged via a power outlet close by. As Pooky rechargeable lights have a removable cell/bulb, it’s convenient to fit the light anywhere in the home.

2026年3月31日
自発的なレビュー
Pooky ロゴ

Pooky からの回答

Hi Mrs Harrison,

Thanks a lot for your review! We’re really pleased you’re satisfied with the product and hope it serves you well for a long time.

Kind regards,
Megan

5つ星のうち5の評価

Albus pendant in natural cane

This ceiling light is absolutely beautiful. Not in situ yet but I know it will be a wonderful feature in my bedroom.

2026年4月19日
自発的なレビュー
Pooky ロゴ

Pooky からの回答

Hi Mrs Tanner,

We’re so glad to hear you're pleased with your purchase. Thanks for supporting us – we truly appreciate it!

Kind regards,
Megan

5つ星のうち5の評価

The customer care from this company is…excellent

The customer care from this company is 200%. Special thanks to Abi. Nothing was too much trouble. The light fittings are high quality and delivery prompt. I will not hesitate to order from this company again. It is very rare to get such excellent customer service. Thank you

2026年4月10日
自発的なレビュー
Pooky ロゴ

Pooky からの回答

Hi Ann,

Thanks a bunch for your kind words! We're so pleased you’re happy with everything, and we’ll keep working hard to make sure you always have a great experience. We will also pass on this lovely feedback to Abi.

Thank you again.
Kind regards,
Megan

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