Sales rep was great — professional and nice. But he sold me the wrong product. When I called to fix it, customer service was a disaster. Rude, obnoxious, and the woman I spoke to (apparently the... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The customer service is quick to give you an answer when you send them an email. So far no complains. However, my pool hasn't arrived as I type this but am expecting it tomorrow.
Had an issue with our pool pump failing under warranty. PW sent out a replacement within a few days. Good customer service. Renee B was very helpful and kept us in the loop during the entire process.
Jacinia has helped care for an issue with a product not to the fault of Pool Warehouse. Appreciate her very much.
企業情報
当該企業による記述
For Over 25 Years Pool Warehouse Has Been Americas #1 choice for In-ground Pool Kits, Swimming Pool Liners & Swimming Pool Covers!
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ネガティブなレビューの 6%に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Renee B very helpful
I called and Renee B was so helpful. Very easy to talk with and even sent me info on how my shipment would arrive. So happy that the phone number was on their website.
Customer Service Excellent
I ordered pool liner 3-16-26 which showed Pool Whse had in stock. Unfortunately it was not in stock. Renee B was very apologetic in her email to me. What she did next was super nice by calling a supplier to get what I wanted on this day 3-17-26. That’s good customer service. She credited my 1st order and got the new one ordered asap. Very happy with the professionalism on her part! Thanks Renee B.
Excellent Experience!
Excellent Experience with Pool Warehouse
We had an excellent experience working with Pool Warehouse from start to finish. The entire process was smooth, professional, and exactly what you hope for when making a purchase like this.
The service we received was outstanding. Dustin H was incredibly helpful throughout the process and made sure everything went perfectly. He was knowledgeable, responsive, and took the time to make sure every detail was handled the right way.
Delivery and installation were flawless. The team arrived on time, handled everything with care, and made sure everything was set up exactly as it should be. It was one of the easiest and most professional experiences we’ve had.
If you’re considering working with Pool Warehouse, we highly recommend them. Excellent service, great people, and a perfect experience from beginning to end.
Timothy Haygood
Pool Warehouse is always THE BEST- They…
Pool Warehouse is always THE BEST- They will take great care from start to finish. I built my pool with them and now replaced the liner- The prices are always top notch- Give Pool Warehouse a call- and Bailey! Go Hogs!
Renee went above and beyond to help me…
Renee went above and beyond to help me secure the right pool for my needs. From the beginning, she assisted me with the best customer service. She was very understanding and was very quick to respond to all of my emails! I appreciate all her help.
The way Jacinia Candelaria took care of…
The way Jacinia Candelaria took care of an issue I had was very commendable. Thank you for having such a great representative.
Savannah G and Amrit CN did an…
Savannah G and Amrit CN did an excellent job of expediting two basketball standards that was needed for a sport court that was under construction in a youth camp. They were able to get our order to a small town in Arizona two weeks ahead of schedule and we are now back on schedule thanks to Savannah and Amrit.
White plastic bushing not included
A bushing that was in the original wet end housing that I ordered was not included with the new wet end housing that I received. Luckily, I was able to take and reuse from the one I was replacing but this seems like a part that should be included as it was internal to the housing.
Also, link from tracking email did not work. I was able to copy the tracking number and manual track through FedEx so not a big deal, but website/tracking link could be improved.
Great experience with this company
Great experience with this company! Highly recommend. Jacinia did an amazing job of addressing our issue quickly and efficiently! Thank you!
Don’t buy here
Atrocious customer service and their products don’t last or work well. Extremely overpriced
Loyal Customer
I have been a customer for a few years now, and naturally being across the country does not help when having to ship fragile items. But if there has ever been an issue, whether it be shipping and/or receiving something damaged, their customer service team has always been top notch. Jacinia C specifically, aside from being prompt and efficient, she just went above and beyond, providing comfort and overall making a stressful experience be quite painless.
Excellent service
Part exactly what was described. Rapid delivery, only took a week from order date. Would order from here again.
Renee B was on top of all my questions…
Renee B was on top of all my questions you guys have a great service rep. department!
I purchased a 15x30 oval pool
I purchased a 15x30 oval pool last year. I was in a bad car accident that left me paralyzed from the waist down so it took several months before I could get the pool installed. When the installer started putting the pool together, there were several parts missing. Renee and your staff worked hard to help get the issue resolved even though it was several months and the 30 period expired. I'm expressing my sincere thanks for the excellent customer service provided to me. I may not be able to get in the pool myself for now, but my husband and son will surely enjoy it. Please express my thanks to Renee and your staff.
Very much appreciate the follow up!
Very much appreciate the follow up I received from Sanjib in Customer Service. My initial order was lost in transit. Sanjib gave this an appropriate amount of time to resolve itself, but when the product finally was deemed “lost”, he initiated a replacement. He communicated with me consistently assuring me that he was staying on top of the situation. He did a great job!
It is interesting to see how Hayward…
It is interesting to see how Hayward has changed parts slightly. The filter base and tube we purchased was the same as the original except I had to shorten it by 8 inches because you don't carry the original anymore. Good thing the width stayed the same or I would be in trouble.
Great communication and fast shipping!
Very responsive team of sales reps and…
Very responsive team of sales reps and customer service reps, shout out to Jacinia, she handles issues promptly and effectively.
Anyone can make a sale
Anyone can make a sale, but it is the customer service provided after the purchase that is most important to me. Jacinia was so helpful in providing the detailed information I needed for my future purchases with regard to the filter system that I bought from Pool Warehouse.I am so grateful for her help and due diligence she provided at no urgency from me. Jacinia was so willing to be helpful!!! Thank you
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