Sales rep was great — professional and nice. But he sold me the wrong product. When I called to fix it, customer service was a disaster. Rude, obnoxious, and the woman I spoke to (apparently the... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The customer service is quick to give you an answer when you send them an email. So far no complains. However, my pool hasn't arrived as I type this but am expecting it tomorrow.
Had an issue with our pool pump failing under warranty. PW sent out a replacement within a few days. Good customer service. Renee B was very helpful and kept us in the loop during the entire process.
Jacinia has helped care for an issue with a product not to the fault of Pool Warehouse. Appreciate her very much.
企業情報
当該企業による記述
For Over 25 Years Pool Warehouse Has Been Americas #1 choice for In-ground Pool Kits, Swimming Pool Liners & Swimming Pool Covers!
連絡先
ネガティブなレビューの 6%に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Confusing Delivery?
the items purchased came in a bubble-mailer ... but it did not reference my order number or the items i ordered. i had to email my entire company to see who ordered this. these items were about to be thrown away because the package looked suspecious.
Failure to meet customer's specific specification - did not refund the money
I specifically informed them to send me a quote for a solid cover for the spa. I placed the order after receiving the quote. The cover came with holes so i can't use it because it allows water to get into the spa. Attempt to contact resolution team. The case assigned to Renee B and until now it still has not resolved. i had to buy another cover.
Dustin helped me with picking out a…
Dustin helped me with picking out a pool heater for my pool. He was very knowledgeable and helpful getting me what was needed. Thanks again for all your help. Danny
Great over all experience
Solid purchase at a very reasonable price.
Great over all experience from initial purchase agent to customer service.
Jacinia Candelaria from customer service went above and beyond making sure all details were properly communicated throughout the process,
My first experience with Pool Warehouse…
My first experience with Pool Warehouse and it could not have been better. I called for general information and ended up making a significant purchase on the spot as a result of my representative, Jacob L. He was patient in listening to my questions, sought out answers and ultimately help me decide on the product I needed and gave me a great deal. I highly recommend Pool Warehouse and if possible, ask for Jacob. He was awesome.
Amazing Customer Service
The ordering process was very easy, but that isn't why I am leaving a review. Due to the distributor being snowed in, my part was delayed. My customer support rep, Chelsey, was amazing. She proactively kept me informed about my shipment and helped expedite my order. She's amazing....
Received earlier than estimated and all…
Received earlier than estimated and all in order.
I ordered the wrong product
I ordered the wrong product. When I called customer service they were very helpful and promptly sent a pre paid return label.
Dustin was very personable
Dustin was very personable, and answered all my questions. But more importantly to me was the fact that he never gave me the impression that i sas imposing on him or his time. A job well done.
Order Status on…
I called customer service to check on the status of our order . The Young Lady by the name of Katelyn assisted me. She was very professional, cordial and so kind. She didn't stop assisting me until I got the answer that I needed. She could have just given me a response to my question, but she went over and beyond to make sure that I would be able to (if necessary) in the days ahead, be able to get more concrete answers as I await our package to arrive, due to inclement weather. Katelyn represents her company well, she is definitely an asset.
J. Jenkins - Memphis, TN
Good job!!!
PoolWarehouse had the best price
PoolWarehouse had the best price on the purchased Intermatic Timer. Shipping time was good, better than the pessimistic time presented on checkout. Didn't have any issues.
Easy shopping experience
Shopping on your site was easy. Found what I wanted in short time, placed the order and a few days later received my order. Price was good, arrived well packaged.
I called to check on an order for…pool pump maintenance parts
I called to check on an order for repair parts. Chelsea looked up my orders (2) along with tracking and let me know when they would be delivered and by whom. For a call that I thought might be long and frustrating she made short, sweet and pleasant - hung up happy.
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プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
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