Posterstore レビュー 744

Posterstore からの回答

2025年1月17日

Hi,

We sincerely apologize for the inconvenience you have experienced and greatly appreciate your patience during this time. Due to an increase in workload, our Customer Service team is taking longer than usual to respond to inquiries. We understand how important timely communication is and are sorry to hear that your experience did not meet your expectations.

Please rest assured that we take your feedback seriously. We are committed to providing our customers with exceptional service, and we will ensure that our team receives the necessary coaching to enhance the quality of assistance provided. Your input is invaluable in helping us improve, and we are dedicated to making the necessary changes to enhance our customer experience moving forward.

Thank you for your understanding, and we hope to serve you better in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Team Poster Store

Posterstore からの回答

2025年1月10日

Hi Claire,

We sincerely apologize for the inconvenience you have experienced and greatly appreciate your patience during this time. Due to an increase in workload, our Customer Service team is taking longer than usual to respond to inquiries. We understand how important timely communication is and are sorry to hear that your experience did not meet your expectations.

Please rest assured that we take your feedback seriously. We are committed to providing our customers with exceptional service, and we will ensure that our team receives the necessary coaching to enhance the quality of assistance provided. Your input is invaluable in helping us improve, and we are dedicated to making the necessary changes to enhance our customer experience moving forward.

Thank you for your understanding, and we hope to serve you better in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.

DESENIO

Posterstore からの回答

2025年1月7日

Hi René,

We sincerely apologize for the inconvenience you have experienced and greatly appreciate your patience during this time. Due to an increase in workload, our Customer Service team is taking longer than usual to respond to inquiries. We understand how important timely communication is and are sorry to hear that your experience did not meet your expectations.

Please rest assured that we take your feedback seriously. We are committed to providing our customers with exceptional service, and we will ensure that our team receives the necessary coaching to enhance the quality of assistance provided. Your input is invaluable in helping us improve, and we are dedicated to making the necessary changes to enhance our customer experience moving forward.

Thank you for your understanding, and we hope to serve you better in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Team Poster Store

Posterstore からの回答

2025年1月2日

Hi Chad,

Thank you for your feedback, and we are truly sorry to hear about the challenges you faced with your delivery.
It’s disappointing to learn that your package was left in an unsuitable location, leading to damage to your posters. While we rely on our couriers for delivery, we deeply regret when such situations occur and appreciate your understanding of factors outside our control.
We also acknowledge your frustration with the delay in our response. Please know that we are continuously working to improve our communication and service levels to better assist our customers in the future.
We truly value your feedback and are sorry this experience fell short of your expectations. If there’s anything else we can assist you with, please don’t hesitate to reach out.
\-Team Poster Store

Posterstore からの回答

2024年12月26日

Dear Customer,

Thank you for your kind words about our products! We’re so glad to hear that you’re enjoying your prints.
We appreciate your feedback regarding the homepage and tracking process. Your suggestions are invaluable, and we’ll definitely share them with our team as we strive to improve the overall experience for our customers.
Thank you for taking the time to share your thoughts.
\- Team Poster Store

Posterstore からの回答

2024年12月26日

Hi Tatiana,

We’re truly sorry to hear about the delay with your delivery. We completely understand how frustrating it can be to wait for an order, and we aim to ensure all deliveries arrive on time.
Unfortunately, unforeseen circumstances can occasionally impact our shipping schedules. Please know that we are actively working with our logistics partners to minimize such issues and improve our processes to ensure a smoother experience in the future.
Your feedback is incredibly valuable, and we take it seriously as part of our ongoing effort to enhance our services. If you need further assistance or have additional concerns, our Customer Service team is here to help and would be happy to address any questions.
Thank you for your patience and understanding. We hope to provide you with a better experience next time.

\-Team Poster Store

Posterstore からの回答

2024年12月23日 に更新

Hi,
We're sorry to hear your frames arrived damaged. While we carefully choose our packaging to ensure safe delivery, occasional damage can still occur during transit. We apologize for any inconvenience this has caused and appreciate your understanding.
Our Customer Service team will contact you soon to resolve this issue. We value your input and are committed to finding a solution that restores your confidence in our products.
Thank you for your patience. We look forward to assisting you and ensuring your satisfaction.
POSTER STORE

Posterstore からの回答

2024年12月23日

Dear customer,
Thank you for sharing your feedback. We sincerely apologize for the delay with your order – we understand how frustrating this can be.
Our Customer Service team is already in contact with you to resolve this matter as quickly as possible. If you have any further concerns or questions, please don’t hesitate to reach out.
We appreciate your patience and understanding.
\-Team Poster Store