Posterstore レビュー 744

Posterstore からの回答

6日前

Hello Vanessa,

Thank you for your feedback.

We are very sorry that you had this unpleasant experience and that your order was not delivered. Please be assured that we are continuously working on improving our delivery process to prevent situations like this from happening.

We confirm that a full refund for your order has already been issued, and we hope you will give us another chance in the future.

Best Regards.

POSTER STORE

Posterstore からの回答

2025年9月10日

Hi Gabrielle,
Thank you for your review.
We’re sorry to hear about the issues you experienced with your order. We understand this is a frustrating situation and sincerely apologize for the inconvenience.

We kindly ask you to reach out to our customer service team with pictures of the damaged articles, and they will promptly help you find a solution or compensation.

Wishing you a lovely day,
DESENIO Team

Posterstore からの回答

2025年8月6日

Dear Customer,
Thank you for sharing your feedback with us.

We’re very sorry to hear that you received damaged frames and that your experience did not meet your expectations.

This is certainly not the level of quality or service we aim to provide. Please contact our customer service team at info@desenio.se and include photos of the defects, so we can assist you further and find a solution as quickly as possible.

Thank you for bringing this to our attention.
DESENIO

Posterstore からの回答

2025年4月22日

Hi ,

We sincerely apologize for the delay in the delivery of your parcel. We understand how important timely delivery is, and we strive to ensure that every order arrives as quickly as possible.

Delays can be frustrating, especially when you’re eager to receive your order. While we work closely with our shipping partners to minimize disruptions, unforeseen circumstances can sometimes occur. Please rest assured that we are continually reviewing our logistics processes to improve your experience.

Your feedback is invaluable to us, and we take it seriously as we aim to enhance our services. If you have any further concerns or need assistance, please reach out to our Customer Service team. We are committed to resolving any issues and ensuring your satisfaction.

Thank you for your understanding and patience. We appreciate your support and hope to serve you better in the future.

Team Poster Store

Posterstore からの回答

2025年4月22日

Dear Customer,

We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look.

If you believe that the quality of your print may have been compromised due to a defect, we would be more than happy to assist you further. Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you.

Thank you for bringing this to our attention, and we look forward to assisting you further.

DESENIO

Posterstore からの回答

2025年4月17日

Hello, Gina!

We're sorry to hear that our posters didn't meet your expectations. Our goal is to offer high-quality products that bring joy and pride to your home, and we regret not achieving this for you. We take great pride in the quality of our artwork and materials. Each piece is crafted on 200g/m² uncoated, age-resistant paper for a premium, long-lasting finish. Plus, the matte surface prevents glare and enhances the artwork's appearance, ensuring it complements any décor.

If you feel the quality of your poster was compromised due to a defect, we're here to help! Our Customer Service team is ready to assist you. Please reach out via our website's contact page and provide any photos or details about the issue. This will help us understand the problem and ensure we address it properly. We want you to be completely satisfied with your purchase and are committed to making things right.

Thank you for bringing this to our attention. Your feedback is invaluable, helping us improve our products and services.
We look forward to assisting you further and hope to restore your faith in our brand.

DESENIO

Posterstore からの回答

2025年4月14日

Dear Sarah,

We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look.

In regards to your refund. I can confirm that we have not yet received the posters in our warehouse according to the instructions given to you previously by our Customer Servicer agents.

In order to issue a refund we need to make sure the items have been sent back.

Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help you resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you.

Thank you for bringing this to our attention, and we look forward to assisting you further.
We’re here to help and would love the chance to turn your experience around.

Wish you a great day.
DESENIO

Posterstore からの回答

2025年4月10日 に更新

Hey Kim! 😊

We're really sorry for the mix-up with your order. We know how much you were looking forward to your new posters, and we're here to make it right!

At Poster Store, we care about getting every detail just right, so let's fix this fast! Our Customer Service team will reach out to you, and we'll make sure you get the right items. Your happiness means the world to us, and we appreciate your patience.
Please do not hesitate to contact us If you have any further questions.
Have a nice day.

POSTER STORE