The Travel Card and website work flawlessly, but the mobile app is absolutely useless. Every time I try to use it it says "Sorry, there is a system error, please try again later". No matter how many t... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Couldn't get a Monzo account unfortunately due to my address. Was recommended to use the Post Office Travel App (as I didn't want to use Revolut) and I have to say my experience was smooth sailing! Ma... もっと見る
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This card and app was fantastic to use and will definitely use again, our finances for our holidays worked well, knew exactly what we were spending where and when. Even back at home its great for sepa... もっと見る
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The card is a great idea. We opted to take our cards instead of cash for security reasons. However, nobody told us that the card had to be ‘activated’ before we could use it. Consequently when attempt... もっと見る
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企業情報
当該企業による記述
The Post Office Travel Money Card helps customers travel smarter. It’s a convenient prepaid card, powered by Mastercard® that can be loaded with multiple currencies, giving you control and confidence when spending abroad. Easily managed in the app, online, over the phone or in-branch, the card makes travel simple, secure, and stress-free.
連絡先
4.1
ほぼ満足
5086件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Please do to set up an easy to use
2026年7月15日
Post Office Travel Money Card からの回答
Dear Matthew Smith,
Thank you for your feedback. We’re thrilled to hear the card is working well for you and that you find it easy to use. Making things simple for our customers is always our goal.
Post Office Travel Money Card
I wanted to l have got being on holiday…
I wanted to l have got being on holiday with my post offices travel money card
2026年7月15日
Post Office Travel Money Card からの回答
Dear Miss Ann Heath,
Thanks so much for your feedback. We always aim to make spending abroad simple and hassle-free.
Post Office Travel Money Card
Help build up for Portugal and France…
Help build up for Portugal and France this year hopefully accept euro
2026年7月15日
Post Office Travel Money Card からの回答
Dear Darren,
We appreciate your positive feedback regarding topping up currency without hassle.
Post Office Travel Money Card
easy to set up and use
2026年7月15日
Post Office Travel Money Card からの回答
Dear Susan,
We appreciate your positive feedback and are happy you found our card easy to use. It is great that you are enjoying the experience.
Post Office Travel Money Card
Great rates easy to use will recommend…
Great rates easy to use will recommend to others AAA111
2026年7月15日
Post Office Travel Money Card からの回答
Dear David,
Thanks for the great review. We’re glad you had such a positive experience. If you know anyone who’d benefit from our Travel Money Card, you can refer them and earn up to £100. Simply visit our website or the Post Office Travel Money app and search “refer a friend".
Post Office Travel Money Card
Euro card top up…
Just wanted to top up our Euro account for our holidays all went smoothly.
2026年7月15日
Post Office Travel Money Card からの回答
Dear Richard,
We're happy to hear that loading and using the card abroad was easy for you. Thank you for sharing your positive experience.
Post Office Travel Money Card
Post Office Travel Money Card からの回答
Dear Rebecca,
Thank you for your feedback. We’re glad you found the card useful and appreciate your comments, which help us keep improving for our customers.
Post Office Travel Money Card
Raised atm dispute 50 days ago
Raised atm dispute 50 days ago, quoted max 45 days, refused to refund it after still no response from atm provider
2026年5月22日
自発的なレビュー
Post Office Travel Money Card からの回答
Dear Paul,
Thank you for your feedback. We’re sorry for the experience you described. We’d love to understand more and help if we can. Please feel free to call us on 0344 0335 0109 or +44 20 79 37 02 80 from abroad lines or email info@postoffice.travelmoneycard.co.uk.
Post Office Travel Money Card
AVOID UNLESS YOU WANT NO ACCESS TOO YOUR MONEY
I had my card blocked well over 7 days ago. I have sent multiple emails and several phonecalls later and still have my money in a blocked account. I provided transactional proof, id and statements and still have no access to my account. Avoid at all costs unless you want your money locked into a card you cannot get. I have contacted financial ombudsman and will take to social media to name and shame. And no, please don't reply saying call us to resolve because you don't resolve they just ignore you.
2026年7月13日
自発的なレビュー
Post Office Travel Money Card からの回答
Dear Greyhound Girl,
Thank you for taking the time to leave a review. We apologise for the inconvenience caused and have since followed up on this matter. If there’s anything further we can assist with, please don’t hesitate to reach out on 0344 335 0109 or +44 207 937 0280 if calling from abroad. Alternatively, you can reach us by email on info@postoffice.travelmoneycard.co.uk.
Post Office Travel Money Card
Stressful Holiday
First time I had this card was a few years ago and never ahd an issue. Got a new card to travel to Switzerland, japan and Singapore. It was the only thing that ruined my holidays! Unablt use the app to transfer money in at all!!! Despite speaking to customet service, which was no problem calling them and talking to them. The major drawback is the app itself. It keeps saying unable to fetch exchange rates and I always have to re link tha card!!!! Cost me fortune on international transaction fees. Never again! This is now a waste of time....If you want a stress free holiday, use an alternative!
2026年7月13日
自発的なレビュー
Post Office Travel Money Card からの回答
We appreciate you bringing this to our attention. We're sorry you encountered issues and understand how inconvenient this can be while travelling.
We’d love to understand more and help if we can, and have reached out o gather more details from you to investigate further, you should receive an email shortly. Alternatively, please contact us on 0207 937 0280 or email .
Post Office Travel Money Card
Excellent service.
Due to a suppliers system being hacked we were scammed out of a, small, sum of money. The PO contact 'phone was answered promptly and the assistant helpful.
The claim, a refund and a replacement card all dealt with within a week.
2026年7月3日
自発的なレビュー
Post Office Travel Money Card からの回答
Dear David,
Thank you for your feedback. We appreciate your review, and it's great to hear your positive feedback regarding our staff's assistance.
Post Office Travel Money Card
Excellent card to use in Tunisia 🇹🇳
Excellent card to use in Tunisia 🇹🇳
You can exchange pounds and euros when paying as Tunisia is a closed country with currency. This card was wonderful to pay for meals. Also very good in large store or supermarket.
2026年7月10日
自発的なレビュー
Post Office Travel Money Card からの回答
Dear Sue,
We're happy to hear that loading using the card abroad was easy for you. It's great to know you're enjoying the Travel Money Card.
Post Office Travel Money Card
Simple and easy to organise and use
Simple and easy to organise and use. Easy to top up funds to be available and just extremely useful!
Excellent service!
2025年7月11日
Post Office Travel Money Card からの回答
Dear Jonathan,
We appreciate your positive feedback and are happy you found our card easy to use and top up. It is great that you are enjoying the experience.
Post Office Travel Money Card
Terrible customer service
Terrible customer service. I've requested support for the last 6 months and haven't received any notification other than the automated response. Not happy at all.
2026年7月10日
自発的なレビュー
Post Office Travel Money Card からの回答
Dear Gary Wilson,
We’re sorry to hear you aren't fully satisfied. We’d love the chance to help or answer any questions you may have.
We’ve requested a bit more information via Trustpilot, you should receive an email from us shortly. Or you can reach us at 0344 335 0109 or +44 207 937 0280 if calling from abroad, or by email at info@postoffice.travelmoneycard.co.uk.
Post Office Travel Money Card
I made a balance transfer based on the…
I made a balance transfer based on the offer.
The offer was 0% interest for a period of time with 2.9% fees.
There was no time period mentioned. I made the transfer around 8th of May.
My bank statement showed an interest, I phoned Capital one and they said if you dont make a further purchase no interest will be charged, later they kept charging.
I called them again and they said the offer was only if you made a transfer before April 17th.
There was no such thing written on the offer that I was given.
I called them and someone named Sushmita listened to my query and kept repeating the same thing that the offer was only valid if a transfer was made before April 17th.
I asked them why this was not told to me, she had no answer.
I have been robbed of my money, fraudulent service. I lost almost £70 because of this.
Will never use post office or capital one again. Misleading and fraudulent.
2026年5月8日
自発的なレビュー
Post Office Travel Money Card からの回答
Hi Izaz Kazmi,
We're sorry to hear about your experience.
As your review relates to a Post Office Credit Card, this is managed by Capital One. To raise a complaint or discuss your concerns, please contact the Capital One Complaints Team via the in-app chat, call 03444 812812, or write to:
Complaints Resolution
Capital One Europe Plc
PO Box 4928
Swindon
SN4 8QF
We hope they can help resolve this for you.
Kind regards,
Post Office Travel Money
So easy to use at ATM abroad
2026年6月7日
Post Office Travel Money Card からの回答
Dear Meg Sinclair,
We appreciate your positive feedback and that you find the card easy to use. It's great to know you're enjoying the Travel Money Card.
Post Office Travel Money Card
Excellent travel money card to use…
Excellent travel money card to use abroad or at home,easy to use app, quick and easy to top up funds and excepted in all businesses not had any issues with it
2026年7月8日
自発的なレビュー
Post Office Travel Money Card からの回答
Dear Christopher Pearce,
We appreciate your positive feedback and that you find the card easy to use. It's great to know you're enjoying the Travel Money Card.
Post Office Travel Money Card
Excellent for using while abroad supper…
Excellent for using while abroad supper easy to top up with the app & accepted everywhere. If help is needed just call them & they sort it out straight away, excellent customer service.
2026年6月17日
自発的なレビュー
Post Office Travel Money Card からの回答
Dear Chris Morgan,
We appreciate your positive feedback and that you find the card easy to use. It’s great to hear that our customer service also made a difference. Thank you for sharing your experience.
Post Office Travel Money Card
The card to have when you go on holiday…
The card to have when you go on holiday so very useful and save you money the post office travel card
2026年7月2日
自発的なレビュー
Post Office Travel Money Card からの回答
Dear Michael Purnell,
Thank you for your feedback. We’re thrilled to hear the card is working well for you. Making things simple for our customers is always our goal.
Post Office Travel Money Card
I found the Travel Card really…Handy
I found the Travel Card really excellent in Japan where cash is used a lot. I was able to withdraw what I required on a daily basis. I also preferred using this type of card to a credit card, I felt more in control of my spending. The app was very good for checking my balance. Switching currency was very easy as well.
My only issue is, when I try to add it to my Apple Wallet I am not receiving a verification code and the response from customer services has been to tell me to just keep trying. I have done so numerous times to no avail.
After writing this review I contacted customer services again and the member of staff explained there was an issue adding the card to Apple Wallet and it had to be done manually. This did the trick.
2026年7月8日
自発的なレビュー
Post Office Travel Money Card からの回答
Dear Moira Foster,
We appreciate your positive feedback and are happy to hear that our card offered you a convenient way to manage your finances while abroad. Thank you for sharing your positive experience.
We also apologise for the inconvenience you experienced when setting up your card with Apple Pay. We are pleased to hear that this issue has now been resolved and that you are able to use the service as intended.
Thank you again for your valued feedback.
Post Office Travel Money Card
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