The Travel Card and website work flawlessly, but the mobile app is absolutely useless. Every time I try to use it it says "Sorry, there is a system error, please try again later". No matter how many t... もっと見る
企業が回答しました
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Couldn't get a Monzo account unfortunately due to my address. Was recommended to use the Post Office Travel App (as I didn't want to use Revolut) and I have to say my experience was smooth sailing! Ma... もっと見る
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The card is a great idea. We opted to take our cards instead of cash for security reasons. However, nobody told us that the card had to be ‘activated’ before we could use it. Consequently when attempt... もっと見る
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This card and app was fantastic to use and will definitely use again, our finances for our holidays worked well, knew exactly what we were spending where and when. Even back at home its great for sepa... もっと見る
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企業情報
当該企業による記述
The Post Office Travel Money Card helps customers travel smarter. It’s a convenient prepaid card, powered by Mastercard® that can be loaded with multiple currencies, giving you control and confidence when spending abroad. Easily managed in the app, online, over the phone or in-branch, the card makes travel simple, secure, and stress-free.
連絡先
4.1
ほぼ満足
5085件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Easy to use
Easy to use. Ideal for people
Who travel regularly. Wish I had sorted one sooner.
2026年7月22日
Post Office Travel Money Card からの回答
Dear James,
Thanks so much for your lovely review, it really means a lot to us. If you have friends or family who might enjoy our Travel Money Card too, why not refer them? You’ll earn £10 for each referral (up to 10 friends - up to £100), and they’ll get £10 as well. Just visit our website or the Post Office Travel Money app and search Refer a Friend. We’d love to welcome them.
Post Office Travel Money Card
Very easy to deal with
2026年7月22日
Post Office Travel Money Card からの回答
Dear David,
We appreciate your positive feedback and are happy you found our card easy to use. It is great that you are enjoying the experience.
Post Office Travel Money Card
Haven’t been able to complete a top up…
Haven’t been able to complete a top up again as it won’t connect to my bank to approve the transfer
I’ve tried tapping the app and text message on the security page but neither work
I haven’t been in holiday yet but I’m not convinced it will work when I try to spend the euros I’ve loaded on to it
I’ve now signed up to a Wise card and that works fine
I wish I’d never purchased the post office card.
2026年7月29日
Post Office Travel Money Card からの回答
Dear Discerning Traveller,
We’re sorry for the trouble you had loading your Travel Money Card. We understand how important it is to access your funds easily while travelling.
We’d love the chance to help or answer any questions you may have. You can reach us on 0344 335 0109 or +44 20 79 37 02 80 from abroad lines or by email at info@postoffice.travelmoneycard.co.uk.
Post Office Travel Money Card
Post Office Travel Money Card からの回答
Dear Mr. Andy Howarth,
We’re sorry your card didn’t work as expected. We know how inconvenient this can be while travelling. We’d love to understand more and help if we can. Please feel free to call us on 03458500900 or +44207 9370 280 from abroad lines or email info@postoffice.travelmoneycard.co.uk.
Post Office Travel Money Card
Tavel money made easy
Ease of use and the fact that I can top-up in the app wherever I am. I’ve used this card for years now and have never had any major issues. It has so many currencies all in one place. Happy traveller. 🤗
2026年7月29日
Post Office Travel Money Card からの回答
Dear Loola,
Thanks for sharing your experience. We’re glad the app is making things easier for you. It's great to know you're enjoying the Travel Money Card.
Post Office Travel Money Card
It was so easy to use and the ablility…
It was so easy to use and the ablility to check balance was brilliant
2026年7月22日
Post Office Travel Money Card からの回答
Dear Mrs Janet Edge,
We appreciate your positive feedback and we're glad the card is easy to use and manage. It is great that you are enjoying the experience, it really helps us to hear this.
Post Office Travel Money Card
Post Office Travel Money Card からの回答
Dear Megan,
We appreciate your positive feedback and we're glad the card is easy to use and load, it really means a lot to us.
If you have friends or family who might enjoy our Travel Money Card too, why not refer them? You’ll earn £10 for each referral (up to 10 friends - up to £100), and they’ll get £10 as well. Just visit our website or the Post Office Travel Money app and search Refer a Friend. We’d love to welcome them.
Post Office Travel Money Card
Cannot recommend Post Office Travel Card
Cannot transfer money between cards. Once money is on a card there is no easy way to get money back off the card. Charged over £3 to change £8 from one currency to another so left with just over four Francs. Last card paid for in post office over a week ago still not showing in the App despite contacting customer services, they said it should show within 48 hours. They will be half way through the holiday before the last prepaid card can be used. Cant recommend Post Office Travel Card.
2026年7月28日
自発的なレビュー
Post Office Travel Money Card からの回答
Dear Ian,
Thank you for taking the time to share your feedback. We're sorry to hear about the difficulties you've experienced with your Travel Money Cards. If you’d like to discuss your experience or need assistance, you can reach us on 0207 937 0280 or at info@postoffice.travelmoneycard.co.uk — we’re happy to help.
Post Office Travel Money Card
Card never arrived and I had to pay £10 for a replacement
Absolutely appalling service I bought a card with nine days to go before I needed to give it to my nephew. Nine days. He said it would be delivered within 2 to 3 days first of all I don’t understand why our money Card isn’t sent by recorded delivery it’s a money card but whatever. It hasn’t arrived didn’t arrive on time their solution when I asked them what they would do about it is to have to go and buy a card from a post office for £10 and then they will transfer the money over so their solution to me not receiving a card that I had ordered when they promised to deliver within two days was to spend £10 on a new card.
So just bear that in mind if you’re thinking of buying a card from Travel post office services don’t bother
2026年7月19日
自発的なレビュー
Post Office Travel Money Card からの回答
Dear Craig,
Thank you for taking the time to share your feedback. We appreciate you sharing your experience. Your feedback helps us identify areas for improvement, and we’ve passed it on to the relevant team to investigate further.
Post Office Travel Money Card
Post Office Travel Money Card からの回答
Dear Andrew Sweet,
We appreciate your positive feedback and we're glad the card is easy to use. It really helps us to hear this.
Post Office Travel Money Card
Easy to top up and safer than using a debit card
It's very useful to use a card, when I visit Australia, that's easy to use for making payments in most places and can be topped up quickly. It's a safe way to make payments.
2025年12月15日
Post Office Travel Money Card からの回答
Dear Wendy Boniface,
We appreciate your positive feedback and are so glad you found our product safe and easy to use. Thank you for recommending it.
Post Office Travel Money Card
Brilliant service and a knowledgeable…
Brilliant service and a knowledgeable team member that really helped me to understand the account and ways to use it.
2026年7月15日
Post Office Travel Money Card からの回答
Dear Nicole Frost,
Thanks for your kind words. It’s great to hear that our customer service made a difference. We strive to make every interaction helpful and enjoyable.
Post Office Travel Money Card
The only comment I have is that in some…
The only comment I have is that in some places there is a commission to pay to use the card which is beyond your remit , only downside.
2026年7月15日
Post Office Travel Money Card からの回答
Dear Maurice Nelson,
Thank you for taking the time to share your feedback, we really appreciate it. We’re always working to improve our service and deliver the best possible experience for our customers.
Post Office Travel Money Card
The Travel card is the safest way to…
The Travel card is the safest way to take money abroad
2026年7月15日
Post Office Travel Money Card からの回答
Dear Susan Ryan,
We appreciate your positive feedback and are so glad you found our product safe and easy to use. Thank you for recommending it.
Post Office Travel Money Card
Post Office Travel Money Card からの回答
Dear Dean Owen,
We appreciate your positive feedback. Making things simple for our customers is always our goal.
Post Office Travel Money Card
Post Office Travel Money Card からの回答
Dear Graham Harrop,
We appreciate your positive feedback. Making things simple for our customers is always our goal.
Post Office Travel Money Card
Its very easy to add money to the card…
Its very easy to add money to the card plus choose which currency you want. I havent used the card overseas yet but its nice to know that the money is on the card
2026年7月22日
Post Office Travel Money Card からの回答
Dear Lianne,
We appreciate your positive feedback and we're glad the card is easy to use and load. It really helps us to hear this.
Post Office Travel Money Card
Post Office Travel Money Card からの回答
Dear David Coleman,
Thanks for sharing your experience. We’re glad the app is making things easier for you. Feedback like this helps us keep improving and making it even better.
Post Office Travel Money Card
So very easy to set up
So very easy to set up and the app makes it simple to add any currency to your account. Definitely recommend
2026年7月15日
Post Office Travel Money Card からの回答
Dear Mr Whiting,
We really appreciate your review. It’s great to hear the app is convenient and easy, we want managing your Travel Money Card to be as smooth as possible.
Post Office Travel Money Card
Very good thanks 👍
2026年7月15日
Post Office Travel Money Card からの回答
Dear Anthony Morris,
We appreciate your positive feedback. It's great to know you're enjoying the Travel Money Card.
Post Office Travel Money Card
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