Power Supplier レビュー 

Totally a scam company. don't buy anything from here. I was trying to buy a computer battery at May 29, 2018. Almost two months, I wrote several emails to this garbage company and got nothing.

I had to wait 10 days for my order and when it finally arrived it wasn't even the correct battery! I can't even email their support as their customer support doesn't work. I've requested a full refund through paypal so hopefully I'll get my money back.

Ordered a computer battery from Guo Hongfei - UK power supplier. Received email to confirm delivery would be in 7 - 10 days. Did not receive the battery so emailed the company they informed me that the battery had been returned to them because no one was in to sign for it and a refund would be issued. What delivery company does not leave a card to say tried to deliver something!! Despite several more emails to the company to try and get a refund I get no response from them my emails are being ignored. I have now taken this up with PayPal in the hope they can get the money refunded.

After taking out a case with PayPal the money has been refunded, should not have to do this to get a refund. Thank you PayPal.

FRAUD
I paid for a battery that I never received. I asked to refund me but they never did.

I ordered the wrong laptop battery from this company on 15 May 2018 and sent them an email to cancel the order within 40 minutes. They acknowledged my email but still sent the battery. I sent another email on 23/5/18: "The item has now arrived. Please let me know the return address and an RMA number if needed. Thank you."

The company operates from a .CO.UK website with .co.uk repeated all over it and state their address in Portsmouth PO3 5FL (which is convenient as I actually live near Portsmouth). But after long delaying tactics, they have finally given me a return address in China!!!

I'm happy to return the item to the UK address on their website but, as I'm sure they know, it is illegal to send batteries to China through Royal Mail.

This company has a disgusting reputation for selling dud batteries and have tried this same tactic before to prevent returns. See posts by Graham Wilkins and others below.

I have now escalated a claim with PayPal. I'll let you know how I get on.

David

BTW, I see they have given their own company three 5-star reviews in April last year (one actually under the name 'Power Supplier' - a bit of a giveaway! - and two more under aliases).

--------------------------------------------

---- UPDATE ----

Despite explaining that I couldn't mail to China in the PayPal claim, I received an automated email reply from PayPal demanding "To receive your refund, we need to confirm that you send the item back to the seller".

So I followed the advice given in other reviews below, phoned PayPal directly (saying a codeword to bypass automated) and got passed through to a lady in Accounts. She confirmed my money would be refunded without returning the item. The refund immediately appeared on my PayPal account and was back in my B/card account within days.

SUCCESS!!!

DO NOT BUY FROM THIS COMPANY!!!!!!
Received the battery no problems, However this failed within 30 days of receipt. That is when the problems started, They purport to be a British supplier !!! they are not, they have a warehouse in Portsmouth.
They requested that the battery is shipped back to the factory in china before they would replace this (At the Buyers Cost). The cost to ship a Lithium battery back to china was greater than the original battery cost.
This is a great ploy to stop people returning faulty Goods.
My advise is give this company a miss and buy from a genuine UK Supplier.

Ok, so a lot of stuff you put up with online, but I ended up accusing this company of just being BOGUS. Ordered laptop battery for our daughter's sony vaio - b**ger all appeared. Three weeks of emailing and the response was 'make sure to recharge battery and discharge several times'. IE advice about what to do with the product that never arrived. Complained to Paypal, whom I paid by - long-winded forced to RE-contact the company again (if it really exists as a functioning entity, not just a website!), then kick off a dispute resolution blahdeblah...PITA plain and simple - steer clear. There's a German company on ebay sells same products, not 'bait' prices like this fake company, but an actual, real product. This power-supplier lot, they are bogus as far as I can see, their prices are just under the lowest prices on the web, and their specs are just at the top end - absolute empty, scamming, baitmongers. Keep this drama out of your life - use a high-rated ebayer instead (99.5% etc).

Not an English company, but chinese. No customer service with phone. I received a battery for my laptop 5 weeks after I bought it. Not only that, it was the wrong battery. The package came from China, not from England. Fraudulent.

I ordered two adapters for my laptop on Sept. 23, 2017. I paid thru PayPal. They were paid immediately. They sent a confirmation email right away, saying that it would take 7 to 10 business days to receive my order. They did not provide any tracking information and did not provide the name of the shipping company. On October 12, I emailed them, letting them know that my order had not arrived. They responded that the order had been returned for lack of a signature. Whatever shipping company they used, did not leave a notice that there was a delivery attempt for a package that required a signature. I emailed them that information. They emailed that they would contact the shipping company on October 12. A week has gone by, so I again requested a refund. No reply.
Since I paid through PayPal, I have opened a dispute with them. I hope they can help get a refund for me!

UPDATE:
I changed the rating from 1 to 2 stars.
After opening a complaint with PayPal and posting this review, I received notice from PayPal that the case was closed. The money was refunded. PowerSupplier.biz had also been sent a copy of this review.

It shouldn't be so difficult to receive a refund for an item that was not received.
Also, if a signature is required for a package, the buyer should be told and the shipping company should be named in emails.

Beautifully packaged, the product quality is very good!

Double charge on credit card.
Item not received - only a package containing a small empty plastic box, which is clearly not a phone battery.
Website name has changed recently, again.
Not UK company as stated on website. Chinese based.
No customer service.
Paypal are turning a blind eye to this clearly fraudulent company.

My problems with this company mirror the previous post. I didn't get any tracking information to say when I could expect my delivery until I started complaining. When I did get a response it was in very bad broken English, maybe a ploy so they could claim they do not understand the word REFUND.
Hermes posted a blank slip through my letter box ( clever NOT ! )
I have since learned through trust pilot how unhelpful this company is and how bad their products are.
Avoid at all cost.
Give me my money back!

Purchased a replacement battery on 09/03/2016. The courier company(Hermes) did attempt delivery but left a card without any contact details and no tracking number. They (Hermes) then subsequently returned the battery to "ukpowersupply.co.uk" who admitted having received the battery back. As I write this today 25/04/2016, I have sent 12 emails & l get the same generic replies but have not received my payment back. I have emailed them my contact details but they haven't had the courtesy of calling me to resolve this issue and neither do they have a contact telephone that one can call.

This is one hell ( literally) of company to do business with and wouldn't recommend them to my worst enemy if I had one. Really poor after sales service

I knew as soon as I saw the Paypal receipt email with name of the supplier!!!! that I'd been caught be a Chinese company masquerading as a UK company; confirmed when I didn't receive an email confirmation of order!! So I tried to contact them to cancel my order; not surprisingly no response; Unfortunately I didn't find all these reviews until this morning on further research.. I contacted Paypal and have already raised a dispute which is on going. So I'll wait and see what happens, not expecting much but should I keep "the faith" in mankind?? I am already resigned to putting this down to experience. No one can afford to lose money, but it could have been a lot more or worse. I'll update this if my fears prove to be unfounded.
Surprise, I did manage to cancel this order and got a refund within 2 days via PayPal; but still wouldn't ever contemplate ordering stuff without checking out Trustpilot

Bought a battery for a Vaio (VPC-EB1S1E) slightly more than one year ago. Used it with normally and the performance dropped no later than 10 months after. Sent an e-mail and got a reply after about two weeks saying that I should have tried discharging, recharging etc.... The battery was obviously on its way to die as it happened a couple of days ago (no longer under warranty).

STAY AWAY!!

The actual stars I would like to give would be Minus 9 Squdillion but they will only let me go as low as one
I have had the same problem with these people.
Battery only lasted 4 months before it stuck at 39% but was in fact dead.
Emailed them and got the same email as others had. I must return my battery to China.
Hold on. They are a .CO.UK website so surely they must be in the UK.
Not so. And Paypal are fully aware of this but let them continue.
I believe there are lots of these sites and more than one run by the same people in China.
I told them that I was not happy with themselves masquerading as a UK site and that I was certainly not going to return a faulty battery to China.
As mentioned in a previous review I also told them that the Royal Mail will not deliver faulty batteries.
They had the cheek to tell me to use another courier. I refused. There is a reason the Royal Mail will not take them so why should another company risk it ?
May as well have bashed my head against a brick wall.

I filed a complaint with Paypal and also got the stock reply to return the battery to China and then I would get a refund.

THIS PART IS IMPORTANT,
Thanks to Graham Wilkins above for this info.
You must phone Paypal and get put through to their complaints department.
They are FULLY AWARE that you cannot ship faulty batteries via the Royal Mail and issued me a full refund immediately without having to send the battery back.

Full marks for that Paypal.

But NO MARKS for Paypal for telling me to send it back in the first place and then have no way of disputing this decision on line. You could either enter tracking info or cancel the complaint. NOTHING ELSE.
By this time most people would have given up.
Lucky for me I am a bit of a Victor Meldrew and I also spotted Graham Wilkins post.
So after you get the generic email from Paypal telling you to return your battery to China, probably illegally :-) . PHONE PAYPAL UP. You should get an instant result as I did.

I though I was buying a" high quality battery" form a UK company, only to have the battery barely last two months. I was then told I had to post the item recorded delivery to China and have it "tested" and they would give me a "refund". I have read below that batteries sent there aren't acknowledged as received. I'm also upset thet paypal allows a company to pretend to be UK and then demands we post heavy items at recorded delivery to China, and may only receive an unspecified refund.
The quality is of the battery awful, the three year warranty worthless, and lead to believe they're UK based. Shame on paypal and UK power Supplier NOT "UK".

I will now seek advice from the ombudsmen, as this is a complete robbery!

My experience with this company. About 6 weeks after purchasing the battery in May 2014, it stopped holding a charge. I was asked to return it, and foolishly did so at a cost of £12 (promised back from them). Although I've had numerous exchanges by email, 'the refund will be in your account within 48 hours', apologies etc., from 'Jessica'. I am still waiting on that refund!

I ordered a laptop battery in early May. It never arrived. I opened up a Paypal dispute a couple of weeks ago, and they tried to claim that it had been delivered but not collected by me. As I never had any notification that a delivery would happen, and there was no "failed to deliver" card through the door, this could not have been true.
I gave them a week to deliver the battery before I went to a claim. The battery then came within the week, but it only charges up to 40% and only lasts less than half an hour. I am of course now pursuing this issue.
I have to say that they respond very politely and quickly to emails, but it achieves little.
UPDATE.
Paypal settled this dispute in my favour, but I was expected to post the battery back to China. I called Paypal and they said that as the supplier had asked for that, they would give me my money back in full without me returning the battery; this is because the Royal Mail refuse to send batteries to China. If the supplier had given a UK address, I would have had to return it and pay postage. So 1 star to PowerSupplier and 5 stars to Paypal who were excellent every time I spoke to them.

##UPDATE## RESULT ! After asking Paypal in my dispute case to reconsider its unfair decision that I return a faulty laptop battery back to China, at my expense in 10 days, or my case is closed, they have now had a change of mind, and have agreed my dispute case in my favour, and will now refund me ! I now have to contact my bank to cancel the "chargeback" that I requested. No way should this or any other company operating from outside the UK be allowed to trade using "CO.UK" in the pretence that they are a genuine UK based company.

It is totally misleading & dishonest to do so !

Google "nominet whois tool". You can type in and check any of these CO.UK websites to see which "COUNTRY" they are actually from !
BEWARE !!!!! LOTS OF THEM ARE "NOT" IN THE UK !!!!!
EG: If you type in "laptopbattery4u.co.uk" they are based in CHINA !

If you are having problems with a purchase, DON'T DELAY !
If you paid by Paypal, get onto them and open up a "DISPUTE CASE".
If you paid by Credit Card, get onto your Credit Card company and request a "CHARGEBACK" ! don't fall for any delaying tactics !
######################################################

Another one here, completely taken in and fooled by their "MISLEADING" AND "DECEIVING" WEBSITE THAT LOOKS AS IF IT IS A GENUINE UK BASED COMPANY. BEWARE ! IT IS NOT !!!!!
THEY ARE OPERATING FROM CHINA !!!!! NOT THE UK !!!!!

They have warehouses in the UK, but will most likely ask you to return a faulty laptop battery back to China, as they did me. I refused, due to ridiculous costs ! I am not throwing more good money after bad ! I now see and realise how these sort of companies can easily make lots of money by selling faulty laptop batteries that Paypal and Trading Standards will, in many many cases, "do nothing about", which can end up with you losing money through no fault of your own ! I would give a ZERO star rating if I could ! Read on....

##NOTE 1##
"PART OF A 2009 BBC ARTICLE” THE “PERCENTAGE” QUOTED WILL HAVE SINCE CHANGED. IT WOULD BE MUCH HIGHER NOW !
It states: “Anyone prepared to give their name and address, and pay £5, can buy a "CO.UK" domain name for a two year period. In total about 6% (amounts to thousands !) of registrations for "CO.UK" domain names come from "foreign" companies, mostly based in China". It is thought that there could be as many as 480,000 websites (2009 !) which carry "co.uk", but which are not UK based. That's bad enough as it is ! YOU WILL BE BE EVEN MORE SHOCKED & STAGGERED TO LEARN THAT IN MANY MANY CASES, TRADING STANDARDS, PAYPAL & CREDIT CARD COMPANIES WILL "NOT" TRY AND GET YOUR MONEY BACK !!!!! TO SAY THAT’S DISGRACEFUL AND UNACCEPTABLE, IS AN UNDERSTATEMENT !!!!! THEY SHOULD NOT BE ENCOURAGING "DODGY" FOREIGN WEBSITES !!!!!

##NOTE 2##
DO YOUR HOMEWORK & MAKE PROPER CHECKS !
IT SEEMS THAT MANY OF THE WEBSITES SELLING “REPLACEMENT” LAPTOP BATTERIES ARE "NOT" SECURE WEBSITES, AND ARE NOT BASED IN THE “UK”. THEY DO NOT START WITH "HTTP" BUT "WWW" THEY DO NOT HAVE A PADLOCK ! THEY ARE NOT VERIFIED IN ANY WAY, AND SOME MIGHT BE LINKED TO THE SAME COMPANY ! AVOID USING CREDIT CARD DETAILS WHERE A WEBSITE IS NOT SECURE ! I PAID BY PAYPAL.

POWERSUPPLIER.CO.UK DO NOT ISSUE ANY FORM OF INVOICE WITH YOUR BATTERY as mentioned by another reviewer. There is “NO ADDRESS” or “CONTACT PHONE NUMBER” ON THEIR WEBSITE ! Surely if you are “above board” you would or should have no problem displaying these on your website !

I sent them several emails. Someone called Sergey Brin? (note the name is neither Chinese or English) sent me an email suggesting I return it to somebody in CHINA ! Yeah right ! The email was signed off by "JESSICA". Since I emailed them that "JESSICA" seems to be the only one replying, the very next email I received was from someone called "COCO". VERY COMICAL !

Every charge of this hopeless battery ran down flat in 40 minutes just reading & browsing the internet (not videos that drain, just plain browsing). IGNORE THE SAME "TEMPLATE" REPLY THESE JOKERS WILL SEND YOU SUGGESTING YOU TRY AND SOLVE THE FAULT. IT'S A TOTAL WASTE OF TIME ! I KNOW A FAULTY LAPTOP BATTERY WHEN I START USING ONE !!!!!

AFTER OPENING UP A DISPUTE CASE WITH PAYPAL, PAYPAL’S DISAPPOINTING RESPONSE IS: “SEND IT BACK TO CHINA WITHIN 10 DAYS, IT HAS TO BE “TRACKED”, OR YOU WILL NOT GET A REFUND, AND THE CASE WILL BE CLOSED" ! THAT IS CRAZY & UNJUST ! HAVING MADE SOME CHECKS, THE COST WILL EXCEED WHAT I PAID FOR IT ! SO, EITHER WAY, YOU WILL BE LEFT OUT OF POCKET THROUGH NO FAULT OF YOUR OWN, WHETHER YOU RETURN A FAULTY PRODUCT OR NOT !

PAYPAL, YOU ARE PATHETIC !!!!!
Where the hell are your protection rights for consumers?????
SHAMBOLIC TO SAY THE LEAST !

Looks like I will have to “WRITE OFF” this poor purchase but I will be complaining to Paypal, Trading Standards, Watchdog, Martin Lewis and any other organisation I can find, to see where I stand on this, and I will be asking how & why POWERSUPPLIER.CO.UK and OTHER FOREIGN BASED COMPANIES are allowed to trade under the misleading & false pretence that they are based in the UK by putting ".CO.UK" on their home page ! FARCICAL !!!!!

I imagine there must be shed loads of people, like myself, who have lost money from these misleading and unscrupulous websites. There needs to be a serious clampdown on such sites ! What is being done about it?

DO NOT BUY FROM THEM, EVER !!!!!
I WILL NEVER BUY FROM THEM AGAIN.
I WILL TELL EVERYONE I KNOW, DO NOT USE THEM !!!!!