Prague Airport Transfers sro レビュー 

puntualissimi il prelievo in aeroporto x il centro ,idem per il prelievo dopo 3 gg per l aeroporto..

Absolutely awful experience – avoid this company at all costs.

I booked a transfer with them 4 months in advance, thinking everything was sorted and I could rely on them for my trip to Prague. Then, completely out of the blue, they cancelled just 2 weeks before the booking date.

No real explanation, no effort to help rearrange, just a last-minute cancellation that left me scrambling to find an alternative during a busy period. It’s unbelievably unprofessional and completely defeats the point of booking early in the first place.

If you’re planning a trip and want peace of mind, do NOT use this company. They clearly can’t be trusted to honour bookings, even with plenty of notice.

Save yourself the stress and book elsewhere.

Prenotato a/r dall aereoporto all hotel kampa in centro, all andata tutto bene autista puntuale e corretto, all ritorno partenza dall hotel alle 7,35 arriva una mail la sera con il nome ed il contatto dell autista, alle 7,40 contatto l'autista e dice di non essere lui e chiamare la compagnia, la compagnia mi manda un altra macchina dicendo che arriverà in 12mn dopo l'attesa chiamo l'autista che non riesce a trovare l'hotel, finalmente dopo 30 mn di ritardo andando io stesso incontro all autista andiamo in aereoporto con l'ansia di perdere il volo, sconsiglio inaffidabili!!!!

I had a very disappointing experience with Prague Airport Transfers.

I booked a transfer, but due to a change of plans I had to cancel about 1 hour and 10 minutes before my arrival. The company refused to refund even a small part of the payment, claiming that cancellations must be made at least 2 hours in advance.

In my opinion this policy is extremely rigid and unfriendly to customers. Travel plans can change unexpectedly, especially when flights are involved. Refusing any refund for cancelling just 50 minutes after their deadline feels unreasonable.

Because of this experience I cannot recommend this service. If there is even a small chance that your plans might change, be careful — you may lose your entire payment.

Ottima esperienza.
Cercavo un transfer (A/R) privato in quanto con 2 bambine piccole prendere i mezzi pubblici sarebbe stato un po' problematico.
Avendo visto che spesso i giudizi negativi erano legati a ritardi di macchine condivise, ho preferito una macchina solo per noi 4 e tutto è andato alla grande.
Puntuali sia all'arrivo che al ritorno.
Driver cordiali e professionali e alzatine per le bimbe come richiesto.

Consigliatissimo!

Mezz'ora di ritardo, poi a zonzo per Praga alla ricerca di altri passeggeri di cui aveva perso nome ed albergo. Disorientato, esitante alla guida, menefreghista riguardo le nostre proteste. Abbiamo rischiato di perdere l'aereo. Solo quando abbiamo minacciato di chiamare la polizia ha chiamato la società e chiesto il permesso di andare all'aeroporto. All'andata, invece, il servizio era stato ottimo. Fuggite da questa gente...
Prenotazione 2235549 da Hotel Kampa Garden all'aeroporto. Ok così? Ora Ve lo ricordate che l'autista vi ha detto che arrivava la polizia?

Whilst our flight to Prague was a pleasure, there was a huge delay at passport control, which was not our fault, which meant it took almost an hour and twenty minutes to exit the airport arrivals area. On finding our Prague Airport Transfer driver, his greeting was unpleasant, and challenging us on why we were late. He went on to exasperate about the cost of his parking and that this would cost us extra. Following an email from Prague Airport Transfers asking for a review of their service, we gave an honest review and a poor rating of our experience.
As a consequence, they immediately emailed an apology stating that this was out of the ordinary, that they would be taking action in respect to this and would refund the extra cost we had to pay.
I cannot fault the customer service I have received, and the refund that was paid.
I am reassured that our experience was a one-off and given that Prague Airport Transfers have kept in contact I wouldn't hesitate to use them again

Servizio sicuro e FAVOLOSO. Prenotato un transfer dalla Eden Arena all’aeroporto e avendo tempi molto stretti avevo il timore di perdere l’aereo invece il driver è arrivato con largo anticipo esattamente nel punto richiesto e ci ha portato con celerità all’aeroporto. Consigliatissimo!

After I posted my first review on this very unprofessional service provider, I noted their comment:

"We are very sorry to hear about that negative review. As we have apologized and explained, we terminated cooperation with the driver who arrived late and was unpolite. Also, a request for a refund was sent to our accounting department as we have just received the complaint a few days ago. We also attempted to contact the customer, but the phone was unreachable, not able to inform him. We advise booking a transfer within at least 20 minutes for unexpected situations or traffic jams. Thank you for your comments which will help us improve our service."

I wish to stress the following:
1. No apologies were offered.
2. No reply on my refund request was offered to me either.
3. When waiting a cab my phone was working perfectly and nobody tried to contact me when the driver was late. It was me that contacted them after waiting needlessly for 15 minutes.
4. Your advises make no sense: if I book a car for a certain hour I am expecting this to happen or to have a driver replacing the post, or at least someone calling me...
5. If you did everything correctly and the issue was only with the traffic, why did you "terminated cooperation" with the driver? (hint: there was no traffic jam, the dirver forgot my pickup, you did not had any clue about what was happening).

AVOID AT ALL COSTS... NOT ONLY UNPROFESSIONAL, BUT ALSO UNCORRECT

Perfect service on both airport (Petr) and hotel (Vilem) pickups. Petr even provided a map and guidebook when we told him it was our first time in Prague. Thoroughly recommend this company for a hassle free transfer.

Pas de chauffeur présent à l'aèroport de Prague .
Personne ne répond au call center de cette société.
Après 1h30 d'attente prise en charge par un autre chauffeur ... Je précise que c'est moi qui ai pris l'initiative.
Société plus que douteuse
J'ai donc annulé mon retour (Hotel-Aéroport) de peur de rater mon vol retour.
Cerise sur le gâteau service facturé 64€ remboursé 7,69€
Excuse de la part de la société (Trafic dans la ville de prague).A aucun momment la société n'à pris contact avec moi pour trouver une solution.
Ils m'ont laissé seul me débrouiller.
Cette société n'est qu'une plateforme privés mettant des chaffeur privés à votre service ,contrairement à ce qu'il démontre sur leur SITE.
Plus jamais

TRANSFER DI DUE PERSONE DALL' AEROPORTO DI PRAGA AL CENTRO CITTA' E VICEVERSA:
PRELIEVO ALL'AEROPORTO DI PRAGA PRECISO ED EFFICIENTE, ARRIVO A DESTINAZIONE AL CENTRO DELLA CITTA' SERENO E SODDISFACENTE.
CONSAPEVOLI DELL'ESISTENZA DI NOTEVOLE TRAFFICO CITTADINO, PER LA TRATTA DAL CENTRO CITTA' ALL' AEROPORTO, IL GIORNO PRECEDENTE LA PARTENZA, CHIEDIAMO VIA MAIL, ALLA PRAGUE AIRPORT, DI ANTICIPARE L'ORARIO DEL PRELIEVO DELLE ORE 18.50, DA NOI RICHIESTO, ALLE ORE 18.30.
RICEVIAMO RISPOSTA AFFERMATIVA ALLA NOSTRA MAIL INVIATA IL GIORNO PRECEDENTE LA PARTENZA, ALLE ORE 18.30 DEL GIORNO DELLA PARTENZA.
ALL'ARRIVO DELLA MAIL, NON LONTANI DALLA SEDE DELL'ALBERGO, IN FRETTA RECUPERIAMO I BAGAGLI E CI METTIAMO IN ATTESA PER STRADA DELL'AUTO.
ALLE 18.50 RICEVIAMO TELEFONATA DELL'AUTISTA CHE, CAUSA TRAFFICO, ANNUNCIA CHE ARRIVERA' CON QUALCHE MINUTO DI RITARDO.
CI ACCINGIAMO PAZIENTEMENTE AD ATTENDERE PER STRADA, NONOSTANTE LA TEMPERATURA RIGIDA.
ALLE ORE 19.05, NON ANCORA IN VISTA DELL'AUTO, TELEFONIAMO ALL'AUTISTA FACENDOGLI PRESENTE CHE IL SUO RITARDO POTREBBE DETERMINARE LA PERDITA DEL VOLO; CI VIENE ANCORA ASSICURATO CHE MANCA POCO AL SUO ARRIVO.
ALLE 19.15 , IN RITARDO DI 25 MINUTI DA QUANTO PREVISTO IN UN PRIMO TEMPO, MA BEN 45 DA QUANTO COMUNICATO CON MAIL, ARRIVA FNALMENTE L'AUTO DA CUI ESCE UN SOGGETTO AGGRESSIVO, ESASPERATO, URLANTE CHE CI ACCUSA DI AVER DETERMINATO UN ECCESSO DI ANSIA E DI NON AVERE COMPRENSIONE NEI SUOI CONFRONTI PER QUANTO HA PATITO NEL TRAFFICO, PER NIENTE PREOCCUPATO DEL NOSTRO DISAGIO FISICO, VISTA LA TEMPERATURA INVERNALE, E SOPRATUTTO DEL NOTEVOLE RITARDO ACCUMULATO PER L'ARRIVO IN AEREOPORTO.
A TANTA AGGRESSIVITA' NESSUN DI NOI HA RISPOSTO, PREOCCUPATI DI NON PERDERE IL VOLO.
IL TRAGITTO DAL CENTRO CITTA' ALL'AEROPORTO VIENE VISSUTO CON TIMORE SIA PER IL RITARDO ACCUMULATO SIA PER LA GUIDA DELL' AUTISTA.
ARRIVIAMO AFFANATI E TESI APPENA IN TEMPO ALL'IMBARCO.
DOPO UN SOGGIORNO PIACEVOLE A PRAGA,
UNA PESSIMA ESPERIENZA.

Great service, Our driver Vít Šikula was very helpful and professional.

Great experience, everything perfect.

Quick transport, I will use this company again.

Dodgy taxi firm. I booked an airport transfer for my family, but the taxi failed to meet me at Prague airport. The customer helpline given on the booking confirmation was not reachable (at 11am!). I had to take the airport taxi instead, after waiting for an hour with the family including small children. When I eventually contacted their representative, he made dubious excuses and was arrogant rather than apologetic. Completely unacceptable service - avoid!
Update: Taxi company claims to have waited 1h15 mins in the arrivals hall. It is not true, because I got to the arrivals hall 35 minutes after an on-time touch-down. The company's reply to my review is dishonest.

Fantastic management. The airport did not let me board the plane and I wasn’t able to arrive in Prague. The taxi base was very understanding and supportive. I am going to Prague next month and definitely booking this transfer company again and whenever I will visit Prague I will definitely book this transfers and recommend this company to others . I’m not a lost customer. The company has definitely gained a lifetime customer. Excellent transfers company.

The best transfer from airport. Clean and quick. Will use again.

Not bad. I use it. Convenient and clear.

Excellent service, friendly staff, nice clean cars, affordable and reliable. I can't recommend this company enough. Used them for return journey to and from airport. They provide you with a decent city guide book, free walking tour and discount on river cruise with buffet, which you pay for on the boat. They will even collect you and drive you to cruise boat for free.

Will definitely use again