Birmingham Airport レビュー 

Our flight with Jet2 from BHX was delayed for hours then cancelled on the 11/12 sat in the departure lounge with no help or information given from jet 2 however the SA staff were fantastic stayed with customers through the delay and couldn't do enough for them .Jet 2 need to catch up on the excellent customer service given by the airport staff .

I am disabled and gradually getting worse. I travel regularly to Guernsey and the service I receive has always been good. Yesterday I travelled and the assisted travel service was excellent. Everyone I met was kind, caring and helpful. In fact the whole journey felt like you were being treated like a VIP . Thank you Birmingham Airport and especially your assisted travel service personnel. Thank you.

My spouse purchased an express lane ticket for me, and I already had one! Unfortunately it is not permitted to cancel and get a refund of the ticket for £6.00. The Express Lane ticket details in paragraph 3 state: 'Changes or cancellations can only be made to your booking if more than 2 hours before the booked time of entry. This implies that cancellations are possible! I am travelling in December, so more than 2 hours notice!

We were travelling with two children with autism and had the sunflower lanyards to help them through the security check which prompted anxiety. One thing to note - at Birmingham Airport you need to register their lanyards as you arrive at the terminal at the Assistance desk, they issue you with a circular red pass to verify them to airport staff. We spotted this on the website and would not have been aware otherwise.
The staff , especially security were very patient and understanding of the children especially with the new standing scanning process which took a little while for them to master 🙂
On returning to the UK we followed the sunflower signs , only to find the route taped across and no obvious other route . We followed two Tui cabin crew as they removed the tape, only to receive an impolite shouting at by one of the Tui stewardesses … luckily a member of the Birmingham airport ground staff came to our rescue and politely guided us through, explaining that they had inadvertently not removed the tape after a large flight had landed.
Although the airport is still undergoing a significant update and some areas are still being built the airport staff and security personnel were excellent and made the most stressful part of the journey much easier . Thank you.
As for flying with Tui - as part of the arduous announcements they make on the flight advising passengers how to behave they include treating their staff with respect …. I suggest that this particular stewardess has some retraining to also respect passengers who fly with them .

I live in Birmingham and I avoid using the airport at all costs. Not only is the car parking laughable pretty much all year round but it was just not built with people in mind. Queues everywhere even for the simplest things. Thankfully whenever I've had to use the airport the planes normally aren't delayed so there's that going for it but. It's just a mess always stressful with and without the kids. I went to France last month and was relaxed for about 5 mins of my entire wait time. I was there in total for 4 hours.

Pros:
- Fairly quick through security.
- No need to remove most items from baggage through security.
- Able to take 2L of liquids per person.
- Plenty of shops, cafes, and restaurants.
- No delays to flights with on-time push-back.

Cons:
- Run down appearance in places.

Awful experience left sitting in wheel chair till 3pm Crete flight jet 2 . Special assistance arranged harrowing . No communication . Team leader organising the times we are busy tough basically . When I finally insisted going down as past 3pm anxiety risen . Finally took me over where I had to walk up steps with help . No communication . Flight delayed no one said ! Greece marvellous airport treated with respect

Disorderly chaos.

BHX is one of the worst airports I have ever experienced based on my experiences during the ongoing construction work. Horrendously long waits through security, there are even long waits in the priority security lane.
The facilities are what you expect at an airport in the UK. A tip is to buy a meal deal at Boots as that offers good value for money.

I only fly out of here to avoid the long drive down to LHR and there are good connections with Lufthansa from BHX.

We used the ibis app it crashed twice. Third time my wife and I checked the dates and submitted our booking which was confirmed. Only to find out the system had booked us in the date we actually made the booking and not the date we requested. Contacted Ibis who had taken our money, on the phone for half an hour. Cut off once and then told there's nothing they can do about it even though it was their system error. I won't ever use ibis again, service totally shocking. They don't care about the customer.

It is difficult to know where to begin to describe just how bad this airport is.
Getting through security is arduous, hot, cramped and takes a long time even if you have checked in online.
The queues are huge even at relatively ‘quiet’ times.
The airport seems to being rebuilt from the inside out. The fabric of the buildings are tatty but worse, not particularly clean. The preboarding areas are also cramped with inadequate seating and the shops and cafes are a complete rip-off. I paid £5 for a down coke.
Be prepared to walk and walk and walk….
If you can fly from anywhere else - please think very carefully before using this awful place.

Had pre booked disabled assistance we were told to wait. As it turns out this was over 40 mins. Not enough seats on the transport so tried to convince people to walk. Made to feel awful. They did say if you had someone with you to help they couldn't go on the transport. One poor man was left alone when he was asked his name. He turned to a nearby lady and asked did she know his name.then there were not enough wheelchairs followed by not enough people to push them. When I finally got through the young man pushing me asked where I was going and I asked for door nearest to carpark 1. Another helper actually said just leave her here. It was degrading. To give him his due the young man refused and actually took me to the car park. The other guy did leave his person right there. Just outside customs.His daughter refused to give back the chair, good for her! He was disabled elderly and confused. As well as nearly blind.

We requested special assistance for my mother for this flight. We flew in from Malta and arrived in Birmingham but when we arrived the Swissport Special Assistance representative told us the special assistance vehicle was not available and we would have to wait. After a few minutes we asked when it would arrive he was very dismissive and told us "the special assistance vehicle is not available. He said "it would be another 40 minutes so can't you just walk down the steps, its up to you". Clearly there is a problem not only with this attitude which was very rude but also Birmingham Airport have insufficient special assistance vehicles. At no point did he actually speak to my mother and he didn't apologise. He wanted us to make the problem go away. He wanted my mum to just walk down the steps which she obviously can't do which is why she booked the special assistance. We were also told that Birmingham Airport will not provide special assistance to anyone seated at the front of the airport. They have decided they will only provide special assistance for passengers to the back of the airport which meant my mum had to struggle to walk the entire length of the aeroplane to get to her seat at the front of the plane. Every other airport will is able to be flexible and provide assistance to passengers so they can enter the aeroplane at either the front or back depending on where they are seated. Clearly this is ridiculous!!!!! We were then told they had no idea what had happened to my mum's wheelchair!!???Birmingham Airport and Swissport sort yourselves out!!!! Your special assistance is rubbish and we will not be travelling with you again! Please let this be a warning to anyone wanting special assistance - Swissport Birmingham Airport will only provide assistance to the back of the aeroplane so if you are seated at the front of the plane and can't walk they won't help you!

I’m not someone who usually leaves a negative review, but I felt compelled to share the deeply disappointing and frankly alarming experience my sister and I had with Jet2 on Flight LS1224 from Corfu to Birmingham on the night of 28th May 2025.

The flight was delayed over two hours, which we accepted — delays happen. However, what followed once we boarded was unacceptable. Shortly after takeoff, my sister moved to an empty front-row seat (there were six unoccupied seats), simply hoping to rest before a long 2-3 hour drive home to London. The seatbelt signs were off, and she moved quietly and respectfully.

Instead of handling the situation with any understanding, flexibility or assistance, two members of the cabin crew — Marco and Holly — approached her with immediate hostility. They told her she’d be charged for all three front-row seats if she didn't move back to her original seat, even though the flight was already in the air and the seats were clearly not in use. My sister asked if they could make any exceptions on this occasion due to the flight delay and they refused unless she was willing to pay for all three seats. When she asked about the complaints process feeling that the crew were being unreasonable, things escalated quickly.

Marco followed her back to her seat and demanded her boarding pass. I initially assumed this was to verify her seat, but when I brought up the digital version on my phone, he abruptly snatched it from my hand and attempted to photograph the screen using his personal mobile—without my consent. I quickly took my phone back and asked why the boarding pass was needed. Marco refused to provide any clarification and instead threatened to get the captain involved. I reiterated calmly that I just wanted to understand why he needed a photo of my sister’s boarding pass, but he continued to refuse to answer (whilst also instructing other staff not to answer).

At this point, I began recording the interaction discreetly while seated, purely to ensure a fair record of what was happening, as the crew’s conduct was unlike anything I’d experienced before. Marco’s response was to escalate things further, he pointed in my face, again threatened to call the captain, and falsely claimed that recording was illegal. I calmly explained to Marco that I was recording to ensure there was an accurate record of the escalating situation, as I had every intention of filing a formal complaint regarding his unprofessional conduct and wanted to avoid a “my word against his” scenario.

I then agreed to his suggestion to involve the captain in an effort to resolve the matter, Marco suddenly claimed the captain was “too busy,” which felt like a clear tactic to shut the conversation down rather than seek a professional resolution. He remained standing over me, leaning on the seat in front, and pointing in my face in a way that felt aggressive, intimidating, and entirely unprofessional and unwarranted.

After that, both Marco and Holly refused to serve us during the inflight trolley service and completely ignored us at the end of the flight, while warmly thanking other passengers. The petty and targeted behaviour didn’t stop there, once inside the terminal, Holly went out of her way to walk directly at my sister in a way that felt deliberately intimidating, Holly also stared directly at my sister whilst we waited for our bags.

The entire experience was upsetting and surreal. I’ve flown with Jet2 many times before and never encountered anything remotely like this. The actions of Marco and Holly showed a complete lack of professionalism, empathy, or customer care. Instead of de-escalating, they fuelled tension and behaved in a way that I believe is entirely incompatible with a customer-facing role.

I sincerely hope Jet2 investigates this matter thoroughly. I have video evidence of part of the exchange and would be more than willing to share it with the airline to support a formal review.

I don’t say this lightly, but based on this experience, I would seriously reconsider flying with Jet2 again unless I see a meaningful response and accountability.

Awful. Over an hour to get through security as only one machine working, staff were rude and unhelpful. No air conditioning, exceptionally hot, no water or toilet facilities. Allow an extra hour when travelling and expect the lowest service.

Just dropped my daughter and her partner at Birmingham Airport in the terminal drop off because the free one was too far for her to walk to the terminal, it is now charging £6 for up to 15 minutes just to drop off, I was absolutely disgusted that it cost this and can’t understand why, apart from the fact that that they are bunch crooks taking advantage of paying customers.absolutely disgusting never again.

The worst experience ever. I booked my parking place, arrived and they denied it. I had to pay again as I needed to check in. On my return I was asked for nearly £400 to get out of the park. Eventually it was waived. I tried to get a refund for the first booking, no chance, they say it is my fault! How? They are unscrupulous and have no care for customer service.

We traveled quite a lot and never experienced this bad of a airport. Security is super inefficient. We have been held up for bags to be checked. We waited for 30 minutes but when it's our turn for the bags to be checked. They didn't even open the bags or looked at them. 30 minutes wasted

Yet again passengers have to wait far too long to collect luggage. East Midlands Airport are far superior in this regard as are many foreign airports.
Come on Birmingham get your act together!!!

Worst airport in the world. I was supposed to fly from Birmingham to Amsterdam. And the first thing they do is delay the departure by 1.5 hours. 10 minutes later they cancel the flight and ask us to go to the counter. We go to the counter after going through security and passport control so they can send us out of the airport to get new boarding passes to Frankfurt airport. Then instead of apologizing they give me 9 pounds!!!! 9 pounds!!! for 5 hours of waiting and going through the whole system twice.