We have recently had three doors replaced by Khal and his team and couldn’t be more thrilled with the results. The doors are absolutely perfect, they look stunning - even the neighbours have comment... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
From the 1st call we made to the final completion today it has been a positive, professional and warm experience. Our windows and doors are such good quality and the finish on installation top class.... もっと見る
企業が回答しました
10 stars out of 5! From the start to end, a seamless experience. From Khals visit to the house, the surveyor and then the wonderful fitters was a smooth and stress free journey. We know becaus... もっと見る
企業が回答しました
I only had a quotation meeting from Mr Khal Omar. He did a quick measure up and rough quote and left pleasent enough. 2 days later (today), when kindly notifying him that we weren't using his s... もっと見る
企業が回答しました
企業情報
当該企業による記述
Prestige has the solutions for those looking for high-quality UPVC and aluminum windows, doors, conservatories, and more. As energy costs continue to rise, and environmental concerns take center stage, having an energy-efficient window and door installation is greater than ever before. At Prestige, we are here to offer you the best solutions for your Window and Door Installation needs.
連絡先
64 Alma Street, LU1 2PL, Luton , 英国
- 0333 577 2622
- info@prestigecontractorsltd.co.uk
- prestigecontractorsltd.co.uk
3.9
ほぼ満足
95件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 92％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
A disaster from the beginning and the…
A disaster from the beginning and the job is still not finished! I paid 60K for an extension! Six months later we have leak,floor not stable, the under heater doesn't work and so leak under the sink ! I have never come across such an incompetent company, one that constantly makes excuses and claims that nothing is ever their fault.Stay away from them and save your money. Bruno
2026年10月24日
自発的なレビュー
Great service and professional…
Great service and professional communication. Good value for the money.
2026年9月1日
自発的なレビュー
Appalling customer care
I strongly advise against using this company. I have included extracts from the letters I sent. Neither got a reply! I asked for compensation due to:
• Delay in certification and thus breach of contract;
• Data breach sharing my data without permission and refusal to explain despite being given over 30 days to do so);
• Karl’s use of abusive language and threats to myself;
• A lack of clear and honest communication;
• Causing me undue stress and inconvenience.
If Prestige respond and say I wasn’t a customer or this isn’t true, please phone FENSA and check about their suspension. I chose Prestige as I wanted to support a small business in these very difficult times. I am saddened that I made that choice.
06/08
…..there has been a severe delay on your part in fulfilling Item 21 of the contract…you were suspended from FENSA this means you have been unable to request the certificate….I can imagine the embarrassment as a business to be suspended from a professional body, but I am sure you will understand and accept my concerns as a client.
The work was completed on 18th May.I received no communication from you regarding FENSA and I contacted you on 23rd June…..On the 11th July I messaged again. Having heard nothing from you. You didn’t reply so I messaged again on 13th July. You then replied that FENSA ‘is experiencing a massive back log’. This was not true.
I messaged again on the 16th…By 18.00 you had not called. You then mentioned Sarah from admi who was going to update you… at this time you were suspended from FENSA so again this feels to me as an untruth.
I messaged again om the 27th. You said everything had been submitted to FENSA and that the dashboard would be reactivated in the next couple of days…This didn’t happen. I messaged again on Tuesday 4th August and again on Wednesday 5th. You then said all paperwork was submitted on Friday…I don’t think FENSA has a record for that date.
I asked about compensation. You blamed FENSA and then gave an assurance I will be registered by Monday. I do think you should consider compensation as you have not fulfilled the contract in a timely manner… the installers came from a different company. A company that must have been given my number and …. contacted me after installation on 11th June … to sell me new windows. I did not agree for my data to be shared with another company.
18/09
On 12/08 when I had still not had notification of the FENSA certificate and had raised the issue of compensation…You informed me it would be another week to which I expressed my surprise and frustration. I posted a review on Trustpilot.
What happened next on your part was highly unprofessional. Quote, ‘ I hope you feel better with review take down the review now otherwise I will not register you the choice is yours’. I noted in response that this is an open threat. I said I would reconsider when I got the certificate and would inform FENSA. You replied, ‘ I will not register. I will not have you damage my reputation the way you going on is as you have a problem with your windows or doors I told you a couple of jobs had gone horribly wrong and I’ve lost a lot of money and we’re doing our best to get it sorted and that’s why I said next week so if you want to keep the review’…..I woke up at 12.30 pm having turned off alerts and had a lie in. At 20:50 you had noted the review was still up and asked if I had decided to keep it. This was followed at 12.15pm by ‘You’ve not bothered to cooperate it’s cool Bruce keep the ******* review’ and ‘I don’t give ****’.
I contacted FENSA and they explained you had no legal right to try to withhold a certificate. I communicated this to you and said I would take down the review as a gesture of goodwill on my part…. On the 14th August you thanked me but made no apology……On the 18th I contacted you again as you were still not on the FENSA web site. You then said it was delayed because a Jack at FENSA had been on holiday….
To end, I finally got my certificate but no compensation and no response to my letters. I am semi retired so £6000 was a serious investment for me. My advice is whilst the windows I got seem ok there must have been some serious issues going on with FENSA. Also never do business with a person who avoids the truth!
2026年9月18日
自発的なレビュー
Prestige Windows & Doors Contractors からの回答
“Dear Bruce, thank you for sharing your feedback. We're sorry to learn that your experience fell short of the service you expected. We acknowledge your concerns about the delay in receiving your FENSA certificate and the communication surrounding this matter. We appreciate that this was important to you, particularly following your investment in your new windows and doors, and we understand the frustration and uncertainty this can cause. We are pleased that you ultimately received your certificate, however, we appreciate that this does not necessarily resolve all the concerns you have raised about the overall experience. As your review refers to specific correspondence, contractual obligations, and data protection concerns, we believe these matters are best addressed through a formal review of the relevant records, rather than through a public exchange that may not fully reflect the circumstances. We are sorry that your experience left you feeling disappointed, particularly given your decision to support a small business. We value the trust our customers place in us and take feedback of this nature seriously. We remain willing to review your concerns through the appropriate channels. Kind regards. Prestige Windows and Doors Contractors Ltd.
Outstanding service from start to finish
Ordering Process: Incredibly smooth and straightforward. The customer service team was knowledgeable and helped guide us to the exact style we needed for our terrace house.
Installation: The fitting crew arrived right on time, worked with great care and precision, and left every room completely spotless when they finished.
The Result: The new windows look stunning, fit seamlessly, and have already made the house noticeably quieter and warmer.
Could not be happier with the entire experience. Highly recommended!
2026年9月21日
自発的なレビュー
AVOID By all means necessary
AVOID By all means necessary! They sell cheap products that they claim to manufacture themselves whereby all they do is source them. They claim 10 year warranty that don’t back or I doubt exists.
Very disappointed with this Company Especially the owner Khalid Omar, he’s Money Hungry then hounds you for a 5* review!
Their after sales support is nonexistent. He’s rude and frankly needs to brush up on his customer care skills, he’s arrogant and thinks that he’s doing you a favor.
I had my Windows replaced in March 2026 and reported a broken window right away, we are now in Sept 2026 and still chasing them for a replacement glass, Karl has avoided my calls, and when he did answer he came up with a list of excuses as to why the window hasn’t been replaced yet to now hanging up on me.
I wish I hadn’t given them the business, there are plenty decent genuine companies out there doing and wonderful job and run by professionals, can’t say the same about these clowns.
2026年9月16日
自発的なレビュー
Prestige Windows & Doors Contractors からの回答
Dear Mo,
Thank you for sharing your feedback. We are sorry to hear that you are dissatisfied with your experience and appreciate the opportunity to address the concerns you have raised.
We take all reports of defective products and warranty-related matters seriously. We understand how frustrating it can be when an issue remains unresolved for longer than expected, and we recognise the importance of providing customers with clear communication and appropriate after-sales support.
Regarding the replacement glass you mention, we would welcome the opportunity to review the history of your case, including the original report, subsequent communications, and the current status of the replacement. Our intention is to establish the facts and work towards an appropriate resolution wherever an outstanding issue remains.
We would also like to clarify that our products, warranty commitments, and supply arrangements should be assessed on their actual terms and the specific circumstances of each order. We do not believe it would be appropriate to debate individual contractual details or make assumptions about the circumstances through a public review.
We are disappointed that you feel your experience did not meet your expectations. We take customer feedback seriously and remain willing to review the outstanding concerns through the appropriate channels.
Please contact us directly with your order details so that we can look into this matter further.
Kind regards,
Prestige Windows & Doors Contractors Ltd
Pants windows and doors ltd
Prestige windows and doors more like pants windows and doors!
You know who I am and you know I am a customer who has raised concerns and was ignored about your workmanship stop trying to fool people into thinking else. The truth hurts! Pants windows!
2026年9月14日
自発的なレビュー
Prestige Windows & Doors Contractors からの回答
We acknowledge your comments and are sorry to hear that you remain dissatisfied with your experience.
Prestige Windows & Doors Contractors Ltd does not seek to mislead customers, and we take concerns regarding workmanship and after-sales service seriously. However, we believe that any outstanding issues should be addressed on the basis of the specific facts and circumstances, rather than through personal remarks or repeated insults.
We are willing to review any specific concerns you believe remain unresolved and discuss them through the appropriate channels. Our priority is to establish the facts and determine what, if anything, remains outstanding.
We respect every customer's right to share their experience, but we also believe a fair and constructive discussion should focus on the work carried out and the issues in question.
Kind regards,
Prestige Windows & Doors Contractors Ltd
Be careful, or you might get abuse.
I only had a quotation meeting from Mr Khal Omar. He did a quick measure up and rough quote and left pleasent enough.
2 days later (today), when kindly notifying him that we weren't using his services he decides to respond with insults. He may need some anger management because the reponse was completely uncalled for and completely unprofessional. I was going to take the other terrible reviews of this company here with a pinch of salt but it seems they are most likely true.
I would avoid based on this brief experience, no telling what kind of experience I would have had spening £10,000+ with his company.
Ps I have screenshots of our conversation and photos of his business card he left here if he comes along to deny that this interaction ever happened as he seems to do with other reviews on here.
2026年9月10日
自発的なレビュー
Prestige Windows & Doors Contractors からの回答
Dear reviewer, We are disappointed to read your comments and take allegations of unprofessional conduct seriously. As you confirmed, you chose not to proceed after the quotation meeting, meaning no contractual work was undertaken. We respect everyone's right to seek quotes and choose their provider, but we don't think it's fair to assume anything about our completed work or customer experiences based on a quotation meeting alone. We would welcome the opportunity to review your correspondence in full, so the circumstances can be properly understood. Kind regards, Prestige Windows and Doors Contractors Ltd
SCAMMERS
SCAMMERS
Dodgy company, stay away..and do not give any payment in advance if you don't want to sorry. Check other bad reviews
2026年8月1日
自発的なレビュー
Prestige Windows & Doors Contractors からの回答
Thank you for your feedback. We take all reviews seriously; however, we are disappointed to see such serious allegations made without any explanation or supporting details.
We pride ourselves on conducting business professionally and treating our customers fairly. If you have had a genuine experience with our company that you would like us to investigate, we invite you to contact us directly with further information so that we can look into the matter appropriately.
We believe reviews should reflect genuine experiences and provide constructive information for prospective customers. We are always willing to address legitimate concerns through the appropriate channels
Yer wrong mate .
2026年9月8日
自発的なレビュー
Prestige Windows & Doors Contractors からの回答
Thank you for your feedback. We take all reviews seriously; however, we are disappointed to see such serious allegations made without any explanation or supporting details.
We pride ourselves on conducting business professionally and treating our customers fairly. If you have had a genuine experience with our company that you would like us to investigate, we invite you to contact us directly with further information so that we can look into the matter appropriately.
We believe reviews should reflect genuine experiences and provide constructive information for prospective customers. We are always willing to address legitimate concerns through the appropriate channels
The salesman is great at his job hence…
The salesman is great at his job hence went with them despite having quite a few quotes. Really regret using this company. their workmanship was very poor and product was badly fitted. The workers came into a clean house and left it dirty. Dusty and did not cover our floors or variety’s until we asked. There was sealant all over the place and very shabby finish. Pls pls do not use them at all
Update: The business claims in their response that they do not recognise me as a customer, however has called my phone non-stop. The opportunity was given to correct the work during the job, we have no interest in dealing with your company again. My review is simply to warn others away from receiving a service like we received.
Thanks.
2025年10月6日
自発的なレビュー
Prestige Windows & Doors Contractors からの回答
Thank you for your review. However, after carefully checking our customer and installation records, we have been unable to identify you as a client of our company, and we have no record of carrying out the works described in your review.
The issues you have mentioned regarding workmanship, fitting, cleanliness and finishing do not relate to any project we can identify as having been completed by our team.
We take customer feedback very seriously, but we are concerned that this review may have been posted against the wrong company. We kindly ask that you check the company details on your contract, invoice or other paperwork and ensure that your review has been posted on the correct Trustpilot profile.
If you believe the work was carried out by us, please provide Trustpilot with your contract/order reference and installation details so that this can be verified.
Until such information is provided, we must respectfully confirm that we have no record of you as a customer or of our company carrying out the works described in this review.
Warning do not use this company!! They…
Warning do not use this company!!
They took our order for the windows, wanted payment straight away, then said a surveyor would be visiting to check the measurements and structure.
We were then told we needed outer lintels fitted as per building regs.
Again he wanted more money up front to fit them with the windows.
They fitted the windows and I asked if they had done the lintels also and was told yes.!!
A builder friend of mine visited and informed me that lintels have not been fitted.!!
After many emails he finally told us he would be back to fit them.
After letting us down a couple of times the crew came to fit them.
After fitting 3 they said that’s all they were instructed to fit?? We had paid for all 6 windows to have lintels fitted.!!
After more emails we were asked for more money to fit the other 3, we reported them to Fensa.
Eventually Fensa got him to fit the 3 at no extra charge and finally had no more dealings with him.
From fitting the widows in February to finally getting the lintels fitted in July 5 months later.
Warning if you have used this company and paid for lintels please have them checked to see if they are fitted!!!!!!!!
I am posting this review again as removed as I posted the MD’s name although he’s not bothered about that in good reviews.
I would like to add that after posting this review my wife received some rather aggressive and swearing messages, very unprofessional.
2026年7月11日
自発的なレビュー
Prestige Windows & Doors Contractors からの回答
We are sorry to see that the customer remains unhappy, particularly as the matter was ultimately resolved and the additional lintels were fitted without any further charge to the customer.
For clarity, the requirement for the lintels was identified during the survey process, and the customer was advised that additional lintels were required. We requested an additional contribution towards the extra materials and labour involved. When the customer declined, we nevertheless agreed to install the remaining lintels at no additional cost as a gesture of goodwill and to bring the matter to a conclusion.
We therefore do not accept the suggestion that we knowingly failed to install lintels that had been paid for, or that we deliberately left the customer without the required works. The lintel requirement was identified during the surveying process, and the works were ultimately completed.
We are also concerned by the allegation that the customer’s wife received “aggressive and swearing messages.” We take allegations of this nature seriously and do not consider abusive or inappropriate communication acceptable. If the customer wishes to provide the specific messages being referred to, we are happy to review them objectively. We believe it is important that allegations of this nature are supported by the actual correspondence rather than presented without context.
We also note that the review has been reposted after previously being removed because it included an individual's name. We respect the customer's right to leave an honest review, but we believe it is equally important that the review reflects the full circumstances and the fact that the outstanding lintel works were eventually completed at no additional cost.
Despite the difficulties encountered during this project, we did ultimately ensure that the requested works were completed. We remain committed to addressing genuine concerns professionally and fairly.
Simply the best.
Simply the best.
From the top man,Kahl and Andy,to the fantastic workers .
Beautiful job and very clean.
Respect for them.
I recomend them 100%.
2026年6月17日
自発的なレビュー
Prestige Windows & Doors Contractors からの回答
Thank you so much for your kind review.
We take pride in providing not just quality installations, but also a smooth and positive experience from start to finish. Your kind words about the team truly mean a lot to us.
Thanks again for choosing us, we’re grateful for your trust and recommendation!
Warm regards,
The Prestige Team
We had all of the windows and a couple…
We had all of the windows and a couple of patio doors, then a remodelling of the Bay window inside and out. Great work.
And the guys were good about coming back for any snags we had.
And also were great to re fit patio doors 50mm higher as we were screening the floor.
Thanks Prestige.
2026年6月17日
自発的なレビュー
Prestige Windows & Doors Contractors からの回答
Thank you so much for your kind review. We’re thrilled to hear how happy you are with your new windows and doors.
We take pride in providing not just quality installations, but also a smooth and positive experience from start to finish. Your kind words about the team truly mean a lot to us.
Thanks again for choosing us.
Warm regards,
The Prestige Team
RUDE when you dont want there services
RUDE when you dont want there services. I had a call after months saying iam not interested anymore . Give all this 30% discount, having some in my area to to give me a quote, when I said take me out of your system. He hung up the phone with no manners. I was at work and still had manners.Well I WILL NEVER GOING TO USE OR RECOMMEND THIS COMPANY
2026年6月16日
自発的なレビュー
Prestige Windows & Doors Contractors からの回答
Hello,
Thank you for your review. However, we believe this feedback may have been intended for a different company, as the experience you describe does not match our records or the services we provide. Just so you are aware we are Prestige Windows and Doors Contractors based in Luton.
We take customer service very seriously and would never want anyone to feel dismissed or treated disrespectfully. If you believe this review was meant for our business, please contact us directly with more details so we can investigate and address your concerns.
We kindly ask that you remove the review if it was posted in error.
Thank you.
Excellent quality, highly recommended
The whole process was so easy start to finish. They listened to exactly what I wanted and made the whole process so straightforward. The quality of the windows and doors is excellent. I am very impressed with the overall high standard of finish. I had a whole house refitting. The attention to detail of the fitters was amazing. I would highly recommend to all of my friends and family.
2026年6月9日
自発的なレビュー
Prestige Windows & Doors Contractors からの回答
Thank you so much for your kind review.
We take pride in providing not just quality installations, but also a smooth and positive experience from start to finish. Your kind words about the team truly mean a lot to us.
Thanks again for choosing us, we’re grateful for your trust and recommendation!
Warm regards,
The Prestige Team
Windows and doors
I had worked with Khal to replace 4 windows and 2 doors on my property. His team (Vitor, Marcelo, Elymar, Lucas and Rodney) did a great job, very meticulous and clen, a team with high energy. Thank you again for the quality products and the service you have provided.
2026年6月3日
自発的なレビュー
Prestige Windows & Doors Contractors からの回答
Thank you so much for your kind review.
We take pride in providing not just quality installations, but also a smooth and positive experience from start to finish. Your kind words about the team truly mean a lot to us.
Thanks again for choosing us, we’re grateful for your trust and recommendation!
Warm regards,
The Prestige Team
Good end result, difficult process
★★★☆☆
The windows and doors look good and the outstanding issues were eventually addressed, although a follow-up FENSA inspection is still pending at the time of writing.
Unfortunately, the project was affected by poor communication, repeated delays, and a lengthy remedial process following the initial FENSA inspection. To their credit, the company did ultimately return and carry out the necessary works.
Overall, a good end result so far, but a much more stressful experience than it needed to be.
2026年2月16日
自発的なレビュー
Prestige Windows & Doors Contractors からの回答
Dear Mr Zorbey,
Thank you for taking the time to share your feedback. We are sorry to hear that you were dissatisfied with aspects of your experience and that the project did not meet your expectations.
We take all customer concerns seriously and strive to maintain professional communication and high standards of workmanship throughout every installation. It is never our intention for customers to feel pressured, uncomfortable, or unsupported during any stage of a project.
Regarding the points raised, installation schedules can occasionally be affected by unforeseen circumstances, particularly where additional works or technical challenges arise. Where extended working hours were necessary, these were undertaken with the intention of progressing the project and minimizing disruption to the overall completion timeline.
We are concerned to hear your comments regarding communication and will review the matter internally. Respectful and professional conduct is something we expect from all members of our team.
With regard to the outstanding items and the FENSA inspection observations, we remain committed to resolving any genuine defects or remedial works that fall within our scope of responsibility. We would welcome the opportunity to review the current status of the reported issues and agree on a clear path forward to bring the matter to a satisfactory conclusion.
Our goal has always been to complete the project to the required standard, and we remain available to discuss any outstanding concerns directly.
Warm regards,
The Prestige Team
Prestige Windows & Doors Contractors からの回答
Thank you so much for your review.
Warm regards,
The Prestige Team
Fantastic job and completed quickly…
Fantastic job and completed quickly with no issues. Matt and James came today, were friendly and polite. The quote and communications were very good and promptly replied to. Delighted with my new windows. The lads completed the work and cleaned up after themselves. Great service, would be happy to recommend and use again. Thank you very much
2026年5月7日
自発的なレビュー
Prestige Windows & Doors Contractors からの回答
Thank you so much for your kind review. We’re thrilled to hear how happy you are with your new windows.
It’s great to know our team’s friendliness, professionalism, and attention to detail made a lasting impression.
We take pride in providing not just quality installations, but also a smooth and positive experience from start to finish. Your kind words about the team truly mean a lot to us.
Thanks again for choosing us —we’re grateful for your trust and recommendation!
Warm regards,
The Prestige Team
Great Windows & Doors
I recently used Prestige Windows to replace the windows and doors in my house. Indeed a very professional company. From start to finish the experience was brilliant, excellent service, honest advice, and competitive quote from Karl the Managing Director. The new windows and doors look absolutely fantastic, infact beyond fantastic. I highly recommend Prestige Windows to anyone looking for high quality double glazing. Satisfaction Guaranteed.
2026年4月14日
自発的なレビュー
Prestige Windows & Doors Contractors からの回答
Thank you so much for your kind review. We’re thrilled to hear how happy you are with your new windows and doors and so happy your had a great experience with us.
It’s great to know our team’s friendliness, professionalism, and attention to detail made a lasting impression.
We take pride in providing not just quality installations, but also a smooth and positive experience from start to finish. Your kind words about the team truly mean a lot to us.
Thanks again for choosing us —we’re grateful for your trust and recommendation!
Warm regards,
The Prestige Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。