Pretium Synergy Ltd. レビュー 94

TrustScore 5段階評価の5

4.9

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I rarely leave reviews, but Pretium Synergy stood out because they approached our project as a long-term energy transition rather than a series of individual product sales. When I first spoke... もっと見る

5つ星のうち5の評価

Pawan and his team were so helpful from the very first enquiry, and the entire process went very smoothly. Very friendly, fast-reacting customer service and prices seem very reasonable. I haven't r... もっと見る

5つ星のうち5の評価

A great experience with Pretium EV! Pawan was most helpful throughout the whole process. He fully answered any questions and the wallbox was expertly fitted by the electrician Sam within the time fra... もっと見る

企業が回答しました

5つ星のうち5の評価

What a fantastic company. I was let down by another company and Panwan did everything possible to get me a charger and install within 7 days. Throughout he was attentive and knowledgeable. Works have... もっと見る

企業が回答しました

企業情報

  1. 電気自動車充電スタンド
  2. 空調システム提供業者
  3. 太陽エネルギー会社
  4. 太陽エネルギー施工請負業者

当該企業による記述

Pretium Synergy Ltd (Formerly Pretium EV Charging Infra & Solutions Limited) Leading the Energy Transition with Customers in Mind: - EV Charging Solutions & ChargePoint Operations - Solar PV Solutions - Energy Storage Solutions - ASHP & Aircon Solutions


連絡先

4.9

優良

TrustScore 5段階評価の5

94件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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この企業のTrustpilot 利用方法

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5つ星のうち5の評価

Excellent

Excellent, friendly service. Helped with advice every step of the way. Didn’t push any particular product but happy to give an opinion when asked. Work was completed in a timely manner and was tidy and very professional. Very happy to recommend

2023年11月15日
自発的なレビュー
5つ星のうち5の評価

Could not fault the service we had

Could not fault the service we had. Ordered charger Monday was received next day then fitted Friday with no problems. Had follow up phone call to make sure I was completely happy which I was. Don’t hesitate to use this company. 5*

2023年10月24日
5つ星のうち5の評価

Fantastic supplier

Pawan and his team are fantastic, extremely helpful and informative, prompt in replying and could not do enough for us. We will definitely use them again on a couple of future projects and we cannot recommend them highly enough

2023年7月18日
5つ星のうち5の評価

Pawan was very friendly and helpful

Pawan was very friendly and helpful. He advised politely on every query i had and sorted the charger with installation very quickly.
Nathan, who came to fit the charger went above and beyond and fixed the charger absolute brilliantly.
5 star to both is not enough.

2023年6月22日
5つ星のうち5の評価

Had a system installed by Pretium

Had a system installed by Pretium . Everyone was very professional and the system has exceeded my expectations drastically reducing my bills significantly glad I went for 2 batteries as well .

2023年3月31日
自発的なレビュー
5つ星のうち5の評価

EV car charger

Pawan and Nathan have been extremely professional.
Both in terms of communication (always replying and answering technical questions) and in terms of service.

I would not hesitate to call them again!

2023年6月10日
自発的なレビュー
5つ星のうち5の評価

Couldn't ask for a better service

My experience with Pretium has been excellent from start to finish. From the first call, advice about products was offered and a quick installation date was made available. On the installation day, the installer encountered a few problems but came up with a solution each time and went above and beyond to ensure the installation was completed and safe. Following installation, Pretium has continued to offer support and as a new customer to electric car world, this has been invaluable. I would not hesitate in recommending Pretium to friends and family.

2023年3月28日
自発的なレビュー
5つ星のうち1の評価

Very poor Aftersales help.

Due to change of car didn’t use the charger now back to full EV and found it’s not working/connecting have contacted them but no help just diverted to installation guide still no further on also discovered the plastic surround is cracked can only assume happened during fitting. When I asked about this I was told it’s nine months since installed so tough. Aftersales help is non existent. Very disappointed in this company.

2022年12月26日
自発的なレビュー
Pretium Synergy Ltd. ロゴ

Pretium Synergy Ltd. からの回答

Dear Readers, this is such an unfair and hurtful review. The customer in this case is Noel Hamilton, an employee of Charles Hurst Group in Northern Ireland, who was supplied wallbox pulsar plus and installed by us on 15th March 2022. Since the product turned out faulty, this product was replaced on 4th April 2022. Noel Hamilton was so satisfied that he rated 5 star on trustpilot for RightCharge. RightCharge is an independent platform via which the customer reached out to us. Fast forward, 3rd Dec 2022 the customer reached out to us on Saturday that if we could advise he was not able to charge his car. We provided him with Wallbox support link to get the help. This response to him was within minutes he contacted even if it was weekend. Now on boxing day, the customer contacted us that there is a crack on their wallbox which in their words must have happened during the install (which was on 4th April 2022). Despite boxing day, the customer was responded that its not reasonable to conclude that a crack is only noticed after 9 months of the install so they should contact manufacturer in case it is covered within warranty support. The customer has found this response unhelpful and chose to use Trustpilot as a way to leave us with this feedback and rating.

We remain unflinchingly committed to customer service.

Pawan Arya
Founder Director
Pretium EV Charging

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