I loved that my child could send me a prezzee card from the other side of the world and not worry about posting something. We had a little issue at first, my email rejected the email about it, bu... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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Chyrstal made my day by making what seemed to be an impossible and out of reach goal possible. Big shout out to Chyrstal for making it happen. 10/10. Best solutions provided and best customer service.... もっと見る
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I was unhappy with the choice of prezee card as it was not redeemable for what I needed it for. The Smart egift cards operate differently from the normal prezee cards which I was not aware of. Jin fro... もっと見る
企業が回答しました
Ok .. I basically had a moan about the selection of stores etc on the card I was gifted and had issues with my login BUT!! I take that back 🫣 I did my homework and managed to find a stor... もっと見る
企業が回答しました
4.2
ほぼ満足
921件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Not for me
Was not for me limited amount of choices and couldn't use the Woolworths option which is dum won't use again
2026年7月29日
自発的なレビュー
Prezzee NZ からの回答
Hi Nicole,
Thank you for bringing the limited amount of choices to our attention. We take your feedback seriously and are actively working to resolve these issues promptly.
We appreciate your comments and time already invested perhaps to assist us in reviewing what’s gone wrong here, could you share a ticket number? Alternatively, contact us back via help@prezzee.com.
We would like to get to the bottom of this for you.
Your response is highly appreciated.
Prezzee NZ からの回答
Hi Zoe, thank you for leaving us an amazing 5-star rating. We’re delighted to hear you received great help from Rita and that everything was resolved for you. We truly appreciate your feedback.
Assistance with issue
Jin was very helpful with sorting out my issue and it was fast and efficient. Greatly appreciated Jin
2026年7月22日
自発的なレビュー
Prezzee NZ からの回答
Hi Jennings,
Thank you so much for the compliment about Jin!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Great range of options
I won a Prezzee card and loved having the option of choosing what amount I wanted to spend at all the different options available
2026年7月3日
自発的なレビュー
Prezzee NZ からの回答
Hi Janelle,
Thank you for your wonderful review!
We're so pleased to hear that you enjoyed receiving a Prezzee card and found the flexibility of choosing how much to spend across a variety of brands valuable. Giving recipients the freedom to select the retailers that best suit their needs is exactly what we aim to provide.
Thank you for taking the time to share your experience, and we hope you continue to enjoy using Prezzee in the future!
Rita Baking was very quick and on to…
Rita Baking was very quick and on to the job straight away. She resolved the problem very fast
2026年7月21日
自発的なレビュー
Prezzee NZ からの回答
Hi Alexia,
Thank you so much for the compliment about Rita!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
This company is an absolute SCAM.
This company is an absolute SCAM.
I would strongly caution anyone considering using Prezzee NZ. The branding is very similar to the legitimate Prezzy Card company, which can make it easy to assume they're the same service, luring people into their scam.
My experience was extremely dissapointing. I was gifted a Prezzee gift card and initially had difficulty accessing and redeeming it. When I first checked the card details, there was no expiry date shown. To make sure I didn't lose it, I checked back periodically over the following years, and each time it still appeared to have no expiry.
Then, without any notification, an expiry date had been added. By the time I discovered it, the card had expired just three days earlier, and the balance was no longer available.
Whether this was a system change or an oversight, it left me out of pocket and with a gift that couldn't be used. The lack of transparency around the expiry date and the difficulty accessing the gift card made for a very frustrating experience.
Another major downside is that you're effectively exchanging cash for a gift card that can only be redeemed with a relatively limited selection of participating brands. Unlike a prepaid card that can be used almost anywhere, you're locked into spending your money only with the limited retailers that Prezzee supports, making the gift far less flexible than it initially appears.
Do NOT buy a Prezzee NZ. If you're buying a gift card, purchase a legitimate Prezzy card or a gif card directly from the retailer.
2026年7月14日
自発的なレビュー
Prezzee NZ からの回答
Hi Jade,
Thank you for taking the time to share this with us. Your feedback is crucial and we are dedicated to making improvements based on your input.
We responded to your existing inquiry 3576656 for further assistance.
Thanks for helping us improve.
Great work
Had fast communication, was easy and resolved the issue quickly. Thanks again.
2026年7月14日
自発的なレビュー
Prezzee NZ からの回答
Hi there,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
My Experience
My daughter gifted me $100 as a birthday gift.
I could not bring up this voucher on my phone. eventually nearly 5 months later, my niece who is computer savvy, took 20 mins to find the voucher, and bring it nut on my phone. Another friend had the same experience, and only after taking her phone into Spark, [who couldn’t find the voucher] and then Noel Leeming, was she able to bring up the voucher. Consequently I have advised family and friends not to use prezzee card.
2026年3月12日
自発的なレビュー
Prezzee NZ からの回答
Hi Annette, thank you for your feedback, and we’re sorry to hear about the difficulty you and your friend experienced accessing the voucher. We understand how frustrating this must have been, especially for a gift. At the moment, we’ve been unable to locate your details, so we’ve requested your information via Trustpilot. Once we receive it, one of our team members will be able to reach out and assist further.
Great service love the vouchers
2026年7月11日
自発的なレビュー
Prezzee NZ からの回答
Hi Stacy,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Terrible
Terrible , advertises Woolworths exchange but didn’t allow it . Left with 300 dollar voucher I can’t spend for what I wanted .
They won’t refund either.
2026年7月5日
自発的なレビュー
John was very responsive and sorted out…
John was very responsive and sorted out my problem and changed my email address for me. He was really helpful.
2026年7月9日
自発的なレビュー
Prezzee NZ からの回答
Hi, Kaye! Thank you for your wonderful feedback! We're delighted to hear that John was responsive and able to quickly resolve your issue by updating your email address. We'll be sure to share your kind words with him. Thank you for choosing Prezzee, and we're glad we could help!
Prezzee NZ からの回答
Hi, Rose. Thank you for your 5-star review! We're so pleased to hear that you had an excellent customer service experience. Your kind words mean a lot to our team, and we truly appreciate your support. Thank you for choosing Prezzee!
Was easy and Clairevyl was really patient
Was easy and Clairevyl was really helpful 👌 🙂
2026年7月7日
自発的なレビュー
Prezzee NZ からの回答
Hi Aurora,
Thank you so much for the compliment about Clairevyl!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Jessie quickly resolved my query…
Jessie quickly resolved my query excellent customer service and maintaining professional communication
2026年7月6日
自発的なレビュー
Prezzee NZ からの回答
Hi Heather, thank you so much for your 5-star rating and kind feedback! We’re delighted to hear Jessie resolved your query quickly while providing excellent customer service and professional communication. We truly appreciate your support and will be sure to share your lovely words with her.
Helpful service, although the solution came from the merchant
I contacted Prezzee about an Uber e-gift card purchased in the wrong currency. Sheryl advised that a refund wasn't possible and recommended contacting Uber directly. After redeeming the card, my daughter contacted Uber, and they were able to convert the balance from NZD to AUD, allowing it to be used in Australia. While a refund wasn't available, I appreciated the clear advice and the issue was ultimately resolved.
2026年7月3日
自発的なレビュー
Prezzee NZ からの回答
Hi Julia,
Thank you for sharing your experience. We're glad Sheryl was able to provide clear guidance regarding the gift card and point you in the right direction. While we understand it was disappointing that a refund wasn't possible, it's great to hear that Uber was able to assist with converting the balance from NZD to AUD so the gift card could be used in Australia.
We appreciate your understanding throughout the process and are pleased the issue was ultimately resolved for your daughter. Thank you for choosing Prezzee and for taking the time to leave your feedback.
Prezzee NZ からの回答
Hi Bernie,
We take your feedback seriously and are actively working to resolve these issues promptly.
We appreciate your comments and time already invested perhaps to assist us in reviewing what’s gone wrong here, could you share a ticket number? Alternatively, contact us back via help@prezzee.com.
We checked our ticketing system and unfortunately, none of your details matched. We would like to get to the bottom of this for you.
Your response is highly appreciated.
User friendly…
The prezzee card system is pretty easy to use, I purchased one through Afterpay. Although it would've been better with more options, I understand it was restricted due to Afterpay, still a happy customer though.
2026年6月27日
自発的なレビュー
Prezzee NZ からの回答
Hi Natasha, thank you for your wonderful feedback! We’re glad to hear you found the Prezzee card system easy to use and that you’re still a happy customer. We appreciate your understanding around the Afterpay restrictions and your support.
Epic victory for me
2026年6月3日
自発的なレビュー
Prezzee NZ からの回答
Hi Brlake, thanks for the awesome feedback — we love to hear it! So glad it was an epic win for you.
Prezzee NZ からの回答
Hi Kenneth,
Thank you for your review! We're delighted to hear that you found Prezzee simple and convenient to use. Making gifting quick and easy is what we strive for, and we're glad you had such a smooth experience. Thanks for choosing Prezzee! 😊
Prezzee NZ からの回答
Hi Jessica,
Thank you for your kind feedback! We're delighted to hear that you found the experience fast and easy, and that navigating the app was simple. We appreciate you taking the time to share your experience and thank you for choosing Prezzee! 😊
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