Primera Technology レビュー 

Primera Technology からの回答

2026年4月6日

Thank you for your review!

We’re glad to hear you had a great service experience with us. Your feedback is truly appreciated, and we’re always here if you need anything.

Best regards,
The Primera Team

Primera Technology からの回答

2026年4月6日

Dear David,

Thank you for your review!

We’re glad to hear your order arrived quickly. We appreciate your feedback and your support.

Best regards,
The Primera Team

Primera Technology からの回答

2026年4月6日

Dear Ibrahim,

Thank you for your wonderful review!

We’re thrilled to hear that Pat provided such a positive experience and was able to support you as a new customer. We’ll be sure to pass along your kind words to him—he’ll really appreciate it.

Thank you as well for your recommendation. We’re glad to have you as part of the Primera community!

Best regards,
The Primera Team

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2026年4月2日

Dear Emilie,

Thank you so much for your kind words and for taking the time to share your experience! We're really glad to hear that our team has been able to support you and answer all your questions. It’s what we’re here for! :-)

We truly appreciate your trust in Primera and look forward to continuing to help whenever you need us.

Best regards,
The Primera Team

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2026年4月2日

Dear Brenda,

Thank you so much for your kind words and 5-star review! We're glad to hear that you’ve had a consistently positive experience with our team and that your orders arrive promptly.

We truly appreciate your trust and support. It means a lot to us! We'll be here whenever you need us.

Best regards,
The Primera Team

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2026年4月1日

Dear Cheri,

Thank you for your feedback—we truly appreciate you taking the time to share your experience.

We understand how frustrating it can be to deal with a printer that isn’t performing as expected, and we’d like to help get things resolved for you as quickly as possible. While it may seem unusual, there are currently no manufacturers of desktop color label printers that maintain on-site technicians in Hawaii. Across the industry, service is handled through depot support, as maintaining field technicians for printers in this price range is not economically feasible.

That said, we absolutely want to make sure your LX910 is working properly. It’s one of our most popular and reliable models, so it sounds like something isn’t quite right. We’d be happy to have one of our Level 3 support specialists here at our Minnesota headquarters reach out to you directly to diagnose the issue and get you up and running.

Please feel free to contact us, or let us know the best way to reach you—we’re here to help. You can email us at support@primera.com, or you can expect one of our Level 3 agents to reach out to you shortly.

Best regards,
The Primera Team

Primera Technology からの回答

2026年3月30日

Dear Sarah,

Thank you for taking the time to share your review. We truly appreciate it!

We’re so glad to hear that your orders are consistently on time. Reliability is something we take very seriously, and it’s great to know we’re meeting your expectations.

If there’s ever anything more we can assist you with, please don’t hesitate to reach out.

Best regards,
The Primera Team

Primera Technology からの回答

2026年3月30日

Dear Curtis,

Thank you for taking the time to share your review. We truly appreciate it!

We’re glad to hear that our customer support team was able to help you get your printer up and running smoothly. Ensuring our customers have the guidance they need -- whether the equipment is new or used -- is very important to us.

If there’s ever anything more we can assist you with, please don’t hesitate to reach out.

Best regards,
The Primera Team

Primera Technology からの回答

2026年3月30日

Dear Brandon,

Thank you for taking the time to share your review. It is truly appreciated!

We’re delighted to hear that you’ve been impressed with our quick turnaround times and speedy delivery. Providing fast and reliable service is something we strive for every day, so it’s great to know it’s making a difference for you.

If there’s ever anything more we can assist you with, please don’t hesitate to reach out.

Best regards,
The Primera Team

Primera Technology からの回答

2026年3月30日

Dear Deborah,

Thank you for taking the time to share your review. We truly appreciate it!

We’re glad to hear your order arrived quickly and that everything went smoothly. Providing fast and reliable service is always our goal.

Regarding your question about the upcoming color regulation changes, we understand how important this is for you and your customers. We’re actively working to stay aligned with the new requirements, and as updates become available, we’ll be sure to communicate them so you can plan accordingly. All notices like this are published in the Official Eddie User's Group on Facebook. If you are not a member yet, you are invited to join at www.facebook.com/groups/eddieprinter.

Please also feel free to reach out to our team at any time. We’d be happy to share the latest information by phone or live chat, too.

Best regards,
The Primera Team

Primera Technology からの回答

2026年3月30日

Dear Karen,

We really appreciate you sharing your experience. Thank you! :-)

We’re so glad to hear that everything was perfect and that our team was able to help. Your kind words mean a lot to us, and we’re always here to make sure you have the best possible experience.

If there’s ever anything more we can assist you with, please don’t hesitate to reach out.

Best regards,
The Primera Team

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2026年3月30日

Dear Lynda,

Thank you for sharing your experience with us.

We’re glad to hear that your items arrived as expected and that you were pleased with the fast turnaround time. Providing reliable products and quick delivery is something we work hard to deliver every day.

If there’s ever anything more we can assist you with, please don’t hesitate to reach out.

Best regards,
The Primera Team

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2026年3月30日

Dear Erik,

We truly appreciate you taking a moment to share your feedback. Thank you!

It’s great to hear that Pat provided helpful and timely support while you were inquiring about Eddie & Freddie. We’re proud to have team members like him who are dedicated to delivering a great experience.

If there’s ever anything more we can assist you with, please don’t hesitate to reach out.

Best regards,
The Primera Team

Primera Technology からの回答

2026年3月27日

Dear Gary,

Thank you for taking the time to share your review. We truly appreciate it!

We’re glad to hear that reordering was quick and easy for you. Providing a smooth and efficient experience is exactly what we aim for, so it’s great to know we’re delivering on that.

If there’s ever anything more we can assist you with, please don’t hesitate to reach out.

Best regards,
The Primera Team

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2026年3月26日 に更新

Hi Kim,
Congratulations on your new Freddie, a great compliment to your Eddie. We're happy to hear that the sales associate was helpful and answered your questions. It's great to know that our support team has been patient and kind. Thank you for your positive feedback and for your business!
Sincerely,
The Primera Team

Primera Technology からの回答

2026年3月26日

Hi Barbara,

Thank you for the amazing review. We’re so glad our team was able to step in and help when it mattered most.

It’s great to hear that their knowledge of Eddie and the software made a real difference for your business. That’s exactly why we’re here.

We truly appreciate your business and your kind words.

Best regards,
The Primera Team

Primera Technology からの回答

2026年3月26日

Hi,

Thank you for the 5-star review. It's great to hear your trainer was knowledgeable and took the time to answer all of your questions.

That’s exactly the experience we want every customer to have. We truly appreciate your business, and are here whenever you need us.

Best regards,
The Primera Team

Primera Technology からの回答

2026年3月25日

Dear Kris,

Thank you for taking the time to share your review—we truly appreciate it!

We’re glad to hear that you found the setup help detailed and useful. Providing clear, thorough support is something we take pride in, so it’s great to know it made a positive impact on your experience.

We also noticed your 4-star rating, and while we’re grateful, our goal is always to deliver a 5-star experience. If there’s anything we could have done differently to earn that extra star, we would genuinely love to hear your thoughts.

Please don’t hesitate to reach out if there’s anything more we can assist you with during your setup or beyond. And if your experience continues to improve, we’d certainly appreciate you considering an updated review.

Best regards,
The Primera Team

Primera Technology からの回答

2026年3月25日

Dear Craig,

Thank you for taking the time to share your feedback. We truly appreciate it.

We understand how frustrating it can be when familiar features change, especially when you previously relied on a list of past orders to quickly find your products. Recently, our website underwent a major update due to Adobe Magento no longer supporting our previous platform. While we would have preferred to keep things the same, this change was necessary, and as a result, some features have moved or work a bit differently.

We also want to acknowledge your 3-star rating. Our goal is always to deliver an exceptional experience, not just an average one. Your comments help us understand where we need to improve to better support you.

We’re actively working to make the new site as intuitive and user-friendly as Adobe allows, and we hope that as you become more familiar with it, your experience will reflect the high level of service we strive to provide.

In the meantime, if you need any help locating products or placing orders, our team is always here and happy to assist.

Best regards,
The Primera Team

Primera Technology からの回答

2026年3月24日 に更新

Dear Amorette,

Thank you for taking the time to update your review. We really appreciate it, and we’re glad to hear that our team has been responsive.

We take feedback like this seriously and keep a close eye on it so we can quickly identify and resolve any issues. We’ll stay with you on the cartridge situation and make sure we get it fully sorted out.

Once everything is resolved, we’d certainly welcome any further update you feel is appropriate.

Best regards,
The Primera Team


Hi Amorette,

We’re sorry to hear about your experience. That’s not the level of performance we expect, and we understand how frustrating this is, especially after multiple replacements.

One important question that may help clarify what’s happening: have you tried the manual cleaning process shown in the video below?

Even with a brand new cartridge, this step can sometimes be necessary, particularly during the winter months when indoor humidity is very low. Inkjet nozzles fire extremely small droplets (about 7 picoliters), and even minor drying can affect performance. This is a normal characteristic of inkjet technology across all brands and is not unique to our cartridges.

Once the nozzles are properly primed and flowing, this typically resolves the issue long-term, and the manual process usually does not need to be repeated. The standard “Clean” function in the printer driver alone is often not sufficient in these situations.

Here’s a short video that walks through the process step by step:
https://www.youtube.com/watch?v=YNjYPgF_RrA

We do want to get this fully resolved for you. Please contact us at 1-800-797-2772 or via live chat at www.primera.com
so we can work with you directly and make sure everything is functioning as it should.

Thank you for bringing this to our attention.

Best regards,
The Primera Team