Paid extra for premium delivery (1-2 business days) however took just under a week. Quality good, but falsely advertised as real airpods. Do not buy if you’re expecting genuine products, would be bett... もっと見る
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レビュアーのコメントを見てみましょう
Amazing! I ordered Apple AirPod pro “headphones only’ and was perfectly happy to not receive a box/ charger etc - I actually received what seemed like a brand new unopened set complete with all packa... もっと見る
Bought these earbuds. Sound is good, connect to the phone well. But they do not connect to an Apple Watch. Many functions that Apple AirPod pro should do, like spacial audio and ear tip test do no... もっと見る
企業が回答しました
Firstly the product is not refurbished, it’s fake. I use AirPods 2nd gen for almost 3 years now and compared to those the AirPods Pro2 don’t sound good at all. There is no ANC, no MagSafe charging,... もっと見る
企業情報
当該企業による記述
Pristine Gadgetz - Online stands as the premier electronic gadgets retailer in the United Kingdom. Our offerings encompass a wide array of products, including mobile accessories, refurbished gadgetz, Lighting and various household items.
連絡先
29 Hesketh Crescent, B23 7EQ, Birmingham, 英国
- 07951355533
- info@pristinegadgetz.co.uk
- pristinegadgetz.co.uk
3.4
まあまあ
295件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 16％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I bought air pods and they were fake.
I bought air pods and they were fake.
Didn’t even connect to my phone. The noise it made when it opens was funny.
2025年11月9日
自発的なレビュー
They are selling fakes
They are selling fakes, don’t be fooled. They think they’re being clever saying they sell refurbished so may not have original parts - even the box it comes in is ‘refurbished’. Ie fake. Contest with bank and let them know the functionality is not even close to original. Absolute scammers.
2025年10月1日
自発的なレビュー
Good delivery time and well presented .
2025年11月4日
自発的なレビュー
Pristine Gadgetz からの回答
Hi Helen,
Thank you for your feedback! We're glad to hear that your order arrived on time and that you were happy with the presentation. We appreciate your support and hope to serve you again soon!
Regards,
John
Pristine Gadgetz Customer Support
Great service from this supplier and…
Great service from this supplier and they responded to a number of questions I had and responded to all within minutes of sending my questions.
The product purchased by me was genuine and not fake. I purchased some apple air pods 4th generation. The product was superb at an excellent price. It was hard to tell if it was a new product or a reconditioned product as advertised.Had a lot of reservations about buying fake products but everything seems genuine right down to the packaging. I would not have any reservations about giving this supplier a 5 star review.
2025年10月15日
自発的なレビュー
Pristine Gadgetz からの回答
Hi Dennis,
Thank you so much for taking the time to share such a detailed and thoughtful review! We're delighted to hear that you had a great experience with us and that our team was able to assist you promptly with all your questions.
We're also very pleased that you're happy with your AirPods and the quality met your expectations. We always work hard to ensure our refurbished products feel as close to new as possible, and it's wonderful to know this reflected in your experience.
Your trust and kind words mean a lot to us, especially regarding product authenticity and service. We truly appreciate your 5-star confidence and look forward to serving you again in the future.
If you ever need anything else, we're always here to help!
Regards,
John
Pristine Gadgetz Customer Support
I recently purchased a pair of…
I recently purchased a pair of refurbished airpods 4 and i am very satisfied with my purchase. The quality is excellent and the product is genuine at a very affordable price. Also delivery was fast. I would highly recommend Pristine Gadgetz and i would also shop there again. All round great customer service and products for an amazing price.
Thank you.
2025年11月1日
自発的なレビュー
Pristine Gadgetz からの回答
Dear Shamzz,
Thank you so much for your wonderful feedback! We're delighted to hear that you're pleased with your refurbished AirPods 4 and that the quality, pricing, and delivery all met your expectations. It's great to know you found the product genuine and of excellent value — that’s exactly what we aim for.
We truly appreciate your recommendation and your trust in us. We’re also glad to hear our customer service left a positive impression.
Thank you once again for choosing Pristine Gadgetz — we look forward to serving you again soon!
Regards,
John
Pristine Gadgetz Customer Support
Refurbished AirPods
Refurbished AirPods received quickly. They are very good, you wouldn’t know they were refurbished as they are as good as new.
2025年10月20日
自発的なレビュー
Pristine Gadgetz からの回答
Hi LD,
Thank you so much for your feedback! We’re thrilled to hear that your refurbished AirPods arrived quickly and that they feel just like new. It’s great to know that you’re happy with the quality and performance.
If you ever need anything else or have any questions, we’re always here to help!
Regards,
John
Pristine Gadgetz Customer Support
Pristine Gadgetz からの回答
Hi Charlie,
Thank you so much for taking the time to leave your feedback! We’re delighted to hear that you’re happy with both the product and the price. At Pristine Gadgetz, we always aim to provide high-quality products at competitive prices, and it’s great to know our efforts are appreciated.
If you ever have any questions or need assistance in the future, please don’t hesitate to reach out — we’re always here to help. We look forward to serving you again!
Regards,
John
Pristine Gadgetz Customer Support
Excellent service and product
Easy access to multiple options and choices through the web site, quick payment structure and prompt confirmation of purchase. Delivery tracking could be improved however Royal Mail confirmation via email of delivery date and time was excellent. I will definitely purchase from Pristine Gadgetz again. 5 Stars!
2025年10月1日
自発的なレビュー
Pristine Gadgetz からの回答
Hi Steven,
Thank you so much for your detailed feedback! We’re delighted to hear that you found our website easy to use and appreciated the quick payment and order confirmation. We also appreciate your comments regarding delivery tracking and will take them on board to improve.
It’s fantastic to know you’ll shop with us again — we truly value your support!
Regards,
John
Pristine Gadgetz Customer Support
Great purchase at a great price
Great purchase at a great price . Airpods bought as a birthday present for my grandson and he is well suited with them . They work perfectly with no issues so far . There was a slight delay in the product arriving by a couple of days but customer service was prompt and helpful .
2025年10月11日
自発的なレビュー
Pristine Gadgetz からの回答
Dear Customer,
Thank you so much for your feedback! We’re thrilled to hear that your grandson is enjoying the AirPods and that they’re working perfectly. We also appreciate your understanding regarding the slight delay, and we’re glad our customer service could assist you promptly.
We hope to serve you again in the future!
Regards,
John
Pristine Gadgetz Customer Support
They’re selling fake items im disputing…
They’re selling fake items im disputing with my bank if they don’t respond to my WhatsApp message
2025年10月24日
自発的なレビュー
Very quick and smooth order and…
Very quick and smooth order and delivery process, AirPods came good as new!
2025年10月13日
自発的なレビュー
Pristine Gadgetz からの回答
Hi Nadra,
Thank you so much for your kind feedback! We’re delighted to hear that your order arrived quickly and smoothly, and that you're happy with the AirPods. It's great to know they met your expectations!
If you ever need anything else, we're always here to help.
Regards,
John
Pristine Gadgetz Customer Support
Counterfeit items
I received this item today but having checked multiple things on it, this looks like a counterfeit item. The bass is super low, I need to do some additional steps to pair it, the earbud fit test always works even without the headphones in my ear or ear tips on, there are no chips on the top part of the case and the magnet is on the side of the case which don’t charge it, wireless charging works in the middle only.
Same serial number on headphones online.
HTQWTGWKDF
Complete scam. DO NOT BUY
2025年10月21日
自発的なレビュー
Pristine Gadgetz からの回答
Hi Bhavik,
Thank you for sharing your feedback — we're very sorry to hear about your concerns. We understand how important performance and product authenticity are, and we take such feedback seriously.
To clarify, we sell refurbished AirPods, and during the refurbishment process, replacement internal components may be used to ensure functionality and offer a more affordable price compared to brand-new retail units. We do not sell counterfeit items.
We apologise if the item you received did not meet your expectations. That is never our intention, and we want to make sure you are fully satisfied.
We’d like to resolve this for you as quickly as possible — whether through a replacement or refund, depending on your preference. Please reach out to us at Info@pristinegadgetz.co.uk
or reply to your original order confirmation so our team can assist you directly.
Thank you for bringing this to our attention — we are committed to fixing this and ensuring a positive experience.
Regards,
John
Pristine Gadgetz Customer Support
5* rated
Very good customer service,quality of products are high standard.
I would recommend Pristine Gadgetz to anyone.
2025年9月21日
自発的なレビュー
Pristine Gadgetz からの回答
Dear Kyleshane21,
Thank you so much for your wonderful feedback! We're delighted to hear that you’re happy with both our service and product quality. Your recommendation truly means a lot to us.
If you ever need anything in the future, please don’t hesitate to reach out — we’re always here to help.
Regards,
John
Pristine Gadgetz Customer Support
Happy with product
Overall happy with the product I purchased and fast delivery. Would highly recommend
2025年9月30日
自発的なレビュー
Pristine Gadgetz からの回答
Hi Shuwan,
Thank you so much for your kind feedback! We're really glad to hear you're happy with your purchase and our delivery service. Your recommendation means a lot to us.
If you need any assistance in the future, we’re always here to help!
Regards,
John
Pristine Gadgetz Customer Support
Fraudulent company
Sent me fake AirPods Pro 2. Hardware is cheaply made and can pull apart unlike authentic AirPods (also says Made in Vietnam is dark font). Left earbud didn’t even connect or play sound. Makes a fake different ‘ding’ noise compared to the sharp ‘ding’ with authentic AirPods. Shrinkwrapped packaging to give you an authentic feel. Fake warranty. Have sent proof to WhatsApp and have reported to Trading Standards for selling counterfeit goods.
BEWARE and do not purchase from this seller. Price was too good to be true anyway.
Edit: 20/10/2025, (Amy) reached out via WhatsApp 4 days after my last message, offering partial 20% refund if I keep their fake item, I obviously declined. They asked me to remove my feedback which I will not be doing either. I encourage you all to report this to your local trading standards via citizens advice and get them shut down for good. Open a dispute up with your bank if you have fallen victim to this company.
2025年10月8日
自発的なレビュー
Pristine Gadgetz からの回答
Hi Zai,
Thank you for sharing your feedback — we're truly sorry to hear about your experience and concerns. We understand how important product quality and trust are, and we take this very seriously.
To clarify, we sell refurbished AirPods, and as part of the refurbishment process, third-party components may be used to ensure full functionality and offer a more affordable price compared to new retail units. We never advertise our refurbished products as brand-new, and we do not sell counterfeit items.
We apologise if the product did not meet your expectations — that is never our intention. We can see you have been in touch with our support team, and we appreciate your patience while we work to ensure this is fully resolved for you.
We want to assure you that:
✅ We are committed to transparency
✅ We stand by our products and refund/exchange policies
✅ We aim to resolve customer concerns fairly and promptly
Please allow our team to continue assisting you — we are committed to making this right. If you prefer, you can also reach us directly at Info@pristinegadgetz.co.uk
so we can provide a swift resolution.
Thank you,
John
Pristine Gadgetz Customer Support
Really fast delivery
Really fast delivery, great product no problems with it. Easy enough to order. Great follow up service
2025年9月30日
自発的なレビュー
Fantastic Apple pro 2 earbuds
Fantastic Apple pro 2 earbuds, arrived like new, very happy with them, they do what I want them to do, what more can I ask and at a great price too.Delivery was within stated times as well. Great customer service.
2025年10月13日
自発的なレビュー
Pristine Gadgetz からの回答
Hi there! 😊
Thank you so much for your wonderful feedback! We're really glad to hear that you’re happy with your AirPods Pro 2 — it’s great to know they met your expectations in both quality and performance. We always aim to provide top-notch products at great prices with reliable delivery and customer service.
We truly appreciate your support and hope to serve you again soon! 🎧
Kind regards,
John
Pristine Gadgetz Customer Support
Pristine Gadgetz からの回答
Hi there! 😊
Thank you for your kind feedback! We're so happy to hear you’re pleased with the fast delivery and the quality of your AirPods. Enjoy your new pair, and we hope to serve you again soon! 🎧
Kind regards,
John
Pristine Gadgetz Customer Support
Ordered airpods 2 generation and they…
Ordered airpods 2 generation and they send fake one…be careful when buying apple products from them
2025年10月10日
自発的なレビュー
Pristine Gadgetz からの回答
Hi Vasile,
Thank you for sharing your feedback. We’re sorry to hear you felt disappointed with your purchase.
To clarify — the item you received is a refurbished product, and as part of our refurbishment process, some non-Apple components may be used to ensure the product functions properly and remains cost-effective for our customers. This helps us offer affordable options, and many customers are happy with the performance and value they receive.
However, we completely understand that preferences vary, and your satisfaction is important to us. If the product does not meet your expectations, please contact our support team and we will be happy to assist you with a return or exchange.
We appreciate your feedback and hope we can resolve this for you quickly.
Regards,
John
Pristine Gadgetz Customer Support
AirPods Pro 2nd Gen
So I purchased a pair of AirPods Pro 2nd Gen from Pristine Gadgets, after my daughter bought a pair refurbished on Amazon as hers blew me away.
Well what can I say about Pristine Gadgets AirPods?, at first due to the price (just under £75) I was well I’ll give it a go and see what comes back.
All I’ll say is they did not disappoint, not only do they work as they should (like my daughters) but they came in a sealed Apple Box, all singing & dancing with a genuine 12 months Apple warranty.
You simply can’t go wrong with Pristine Gadgets, I’d recommend them to one & all including friends & family.
Thank You Pristine Gadgets, just like Arnold “I’ll be back!!!”
2025年10月2日
自発的なレビュー
Pristine Gadgetz からの回答
Hi there! 😊
Wow — thank you so much for taking the time to share such an amazing and detailed review! We’re absolutely delighted to hear that you’re happy with your AirPods Pro 2nd Gen and that they lived up to your expectations. It’s great to know you were impressed not only with the quality and performance but also with the packaging and fast delivery.
We always strive to offer top-quality products at fair prices, and feedback like yours truly motivates our team to keep doing what we do best. Knowing you’d recommend us to friends and family really means a lot! 🙏
We look forward to serving you again soon — just like Arnold said, we’ll be ready when you’re back! 😄
Kind regards,
John
Pristine Gadgetz Customer Support
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