Pro Tek Flooring LTD レビュー

285

•

4.7

床材店

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レビュアーのコメントを見てみましょう

The samples arrived quickly and the spc wall panels are amazing quality with great guarantees. Perfect for our project and at last we have found a company that does 2800mm high. Marcus was very helpfu... もっと見る

企業が回答しました

Exceptionally impressed with the speediness of delivery and the free sample service. Have been looking for a 'believable' tile with grout product and, as picky as I am, I cannot see any fault with th... もっと見る

企業が回答しました

Cannot fault this company, product or customer service. Ordered flooring and it initially came the same day! Then needed to order another box as we were short (my error) and they were so good they mov... もっと見る

企業が回答しました

企業情報

床材店

当該企業による記述

At Pro-Tek™, we’re committed to supplying premium luxury vinyl flooring at competitive prices. We have developed a range of state-of-the-art LVT options that enhance every room they adorn. Through meticulous research and development, we have created innovative flooring options that strike the perfect balance between aesthetic appeal and functionality.We offer a wide range of flooring in both WPC and SPC aswell as our incredible Tek- Core range. In herringbone , Plank and tile designs we will have a flooring option for you. Our flooring is fully waterproof and suitable for all areas of the home as well as your commercial space , We offer 20 year to lifetime residentail guarantees across the range aswell as a 30 year commercial We’re on a mission to make high-quality engineered vinyl flooring that people can rely on. That’s why a great deal of what we do involves research, development and testing. We’re determined to ensure our products are the best in the industry, which is why we’re always looking for ways to improve and innovate. This unwavering commitment to excellence is one of the reasons why we won The National Flooring Innovation Awards in 2018 and 2019

連絡先

66 Purley Way - Croydon, CR0 3JP , London, 英国
020 3917 5550
info@protekflooring.co.uk
pro-tek-flooring.com

4.7

優良

285件のレビュー

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4.7

Fast delivery in samples, lovely product. Will be ordering soon

2026年8月15日

自発的なレビュー

Pro Tek Flooring LTD からの回答

2026年9月22日

Hi Kevin

Thank you for the review

The Cream Statuario was a great choice !

Marcus Kallmeier
Director
Pro Tek Flooring LTD

2026年8月1日

Pro Tek Helpful Staff and Quality Product

Pro Tek was very helpful and sent me samples before I ordered, which was great because it's hard to judge the quality and colour from the website. I even put the samples through some rough testing myself and the quality really impressed me.
I originally only planned to order enough for one room, but after seeing the samples, I ordered for two bedrooms, the lounge, and the hallway. The Gentlemen I delt with was helpful over the phone and took all my measurements in feet and inches (old school)without any issues.
The product isn't the cheapest, but the quality is outstanding and well worth the price.
The only downside was that I hadn't realised there would be a delivery charge, and I think the courier they use could be improved. Other than that, I'm very happy with both the product and the service. Thanks Pro Tek 👍

2026年7月10日

自発的なレビュー

2026年7月20日

Lovely samples

Ordering. Sample process we easy . A descent sample size . Fast postage

2026年7月16日

自発的なレビュー

Pro Tek Flooring LTD からの回答

2026年9月14日

Hi Jayne

Thank you for the 5* !

Marcus Kallmeier
Director
Pro Tek Flooring LTD

2026年7月4日

Great quality flooring excellent…

Great quality flooring excellent quality and the click system is great

2026年6月26日

Pro Tek Flooring LTD からの回答

2026年9月14日

Hi Graham

Thank you for the review. We are glad that you love the product and hope to deal with you again the in the future

Thank you

Marcus Kallmeier
Director
Pro Tek Flooring LTD

2026年6月30日

Mixed experience

Had a good first experience with the company delivering flooring and wet wall. Due to such good experience ordered more wet wall, only for the wet wall to take more than three weeks to arrive due to the couriers error. Lack of communication from both courier and Pro tek, had to call everyday for an update. When it arrived all of the panels were chipped on the tongue and groove, company quickly rectified this and sent out additional panels. Panels aren’t of the best quality overall second time round which is ashame perhaps a bad batch from manufacturer.

2026年5月3日

自発的なレビュー

2026年6月5日

Quick & easy to get a sample

2026年5月29日

Pro Tek Flooring LTD からの回答

2026年9月14日

Hi Luis

Thank you for the 5*

Marcus Kallmeier
Director
Pro Tek Flooring LTD

2026年5月8日

Delivery shocking

When you phone to say not to deliver till next week then the delivery driver turns up without notice and then took 1.5 hours trying to get it off truck then had to call someone else to give the driver a hand getting off the small truck,so service was shocking as stripped off the wood pallet it was on and scrapes on road and my drive way.🤦🏻‍♀️😳☹️

2026年5月7日

自発的なレビュー

Pro Tek Flooring LTD からの回答

2026年9月14日

Hi Rick

I am very sorry regarding the delivery. We have to use 3rd party couriers to reach all areas of the UK. We do always request that the driver call you 1 hour prior to delivery to give you the chance to prepare so again i apologise that this did not happen.

Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD

2026年5月3日

Beautiful products and reputable…

Beautiful products and reputable company.

2026年4月24日

Pro Tek Flooring LTD からの回答

2026年6月2日

Hi Ilker

Thank you for the 5* review and the kind words

Marcus Kallmeier
Director
Pro Tek Flooring LTD

2026年4月26日

Rapid delivery

Rapid delivery, great product

2026年4月21日

Pro Tek Flooring LTD からの回答

2026年4月28日

Hi Alan

Thank you for the review ! Straight to the point and we are really glad you are happy with everything

Thank you

Marcus Kallmeier
Director
Pro Tek Flooring LTD

2026年4月22日

Great service

Great service. Very helpful.

2026年4月16日

Pro Tek Flooring LTD からの回答

2026年4月22日

Hi Dionne

Thank you for the 5* i will pass the review onto the customer service and sales teams.

Thank you

Marcus Kallmeier
Director
Pro Tek Flooring LTD

2026年4月20日

Great quality product delivered as…

Great quality product delivered as specified

2026年4月14日

Pro Tek Flooring LTD からの回答

2026年4月20日

Hi Martine

Thank you for the review we really appreciate it

Thank you
Marcus Kallmeier

2026年4月19日

Samples were brilliant and the customer…

Samples were brilliant and the customer has decided to go ahead and order the flooring

2026年4月14日

Pro Tek Flooring LTD からの回答

2026年4月20日

Hi Niall

Thank you for the review , we proide ourselves on offering XL samples to giv you a better gauge on the flooring

If you or the customer need any help when ordering please let us know

Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD

2026年4月17日

Good Customer Service, delivery and price

Haven't put down my flooring yet but customer service has been great. Free samples arrive quickly, made a purchase shortly after, delivery time is usually 3 days I got my order the very next day from a kind friendly delivery man. What's not to love, good service, my choice of floor was on sale, all good all round. Can't wait to see the floors down!!

2026年4月17日

Pro Tek Flooring LTD からの回答

2026年4月20日

Hi Andrew

I will be sure to pass this review onto the sales and delivery teams. Thanks for taking the time to leave us this review and please keep us updated once you have laid the floor as we would love to see it.

Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD

2026年4月16日

I have used many types of LVT

I have used many types of LVT. This is superb. Great look and quality. Will buy again for my next room.

2025年8月8日

Pro Tek Flooring LTD からの回答

2026年4月20日

Hi Matt

Thank you for the great review and im so glad that we will be seeing you again. Please let us know if you need anything prior to your next order.

Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD

2026年4月14日に更新

Had no dispatch email

Had no dispatch email
Paid £55 delivery
Had no email to say when it was coming
Had no call from yourselves or your courier as you have stated in your response you “always do” neither of these contacts were made.
Neighbour opened door as driver called be when there not before but he would not help lift the product t in house and would not take pallet away.

2026年4月9日

Pro Tek Flooring LTD からの回答

2026年4月14日

Hi Rebekah

It is dissapointing to recieve a 1* review as we pride ourselves on a high level of service. Please see my responses to each points below

Had no dispatch email:
On all our delivieries we do not dispatch them without talking to you personally first. We will always call and if you do not answer then we will leave you a message. Once confirmed we will give you a date that the goods are going to be delivered. This leaves us on an economy tail lift service and is delivered 2 days later or on the preffered day you have chosen.

£55 delivery fee
This is less than the charge from the couriers themselves. We have also recently incurred even higher fuel surcharges at a minimum of 9% and have absorbed the cost. We have not raised our prices and still offer a free delivery over £500 pre VAT. For smaller orders we need to charge a portion of the courier amount to cover a small portion of the cost.

Had no email to say when it was coming:

We always request that the couriers contact you when the goods are being delivered , on every order that leaves the warehouse we put a note to say please call 1 hour before.

Driver would not take product in:
This is standard for courier companies and it does state on our website that all deliveries are kebrside only as they are not insured for taking goods inside the property. As for the pallet this is dependent on the driver as some will kindly take it away but others especially if they are on tighter delivery shcedules may not.

Again i can only aplogise that the experience was not as you would have hoped and as you can see from the numerous 5* reviews and the very little 1* reviews we have here that we pride ourselves on offering brilliant service from start to finish. We have a small team that you can get to on the phone and email very quickly and of course i will relay any feedback good or bad back to the team.

Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD

2026年4月14日

Excellent product sample

Excellent product sample, really good quality.
Still making our minds up on best match for us.

2026年4月7日

Pro Tek Flooring LTD からの回答

2026年4月14日

Hi Dennis

Thank you for the review

We hope that we can turn this into a 5* once you have selected a product

Please let us know if you need any assistance

Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD

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