The samples arrived quickly and the spc wall panels are amazing quality with great guarantees. Perfect for our project and at last we have found a company that does 2800mm high. Marcus was very helpfu... もっと見る
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Exceptionally impressed with the speediness of delivery and the free sample service. Have been looking for a 'believable' tile with grout product and, as picky as I am, I cannot see any fault with th... もっと見る
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Had a good first experience with the company delivering flooring and wet wall. Due to such good experience ordered more wet wall, only for the wet wall to take more than three weeks to arrive due to t... もっと見る
Cannot fault this company, product or customer service. Ordered flooring and it initially came the same day! Then needed to order another box as we were short (my error) and they were so good they mov... もっと見る
企業が回答しました
企業情報
当該企業による記述
At Pro-Tek™, we’re committed to supplying premium luxury vinyl flooring at competitive prices. We have developed a range of state-of-the-art LVT options that enhance every room they adorn. Through meticulous research and development, we have created innovative flooring options that strike the perfect balance between aesthetic appeal and functionality.We offer a wide range of flooring in both WPC and SPC aswell as our incredible Tek- Core range. In herringbone , Plank and tile designs we will have a flooring option for you. Our flooring is fully waterproof and suitable for all areas of the home as well as your commercial space , We offer 20 year to lifetime residentail guarantees across the range aswell as a 30 year commercial We’re on a mission to make high-quality engineered vinyl flooring that people can rely on. That’s why a great deal of what we do involves research, development and testing. We’re determined to ensure our products are the best in the industry, which is why we’re always looking for ways to improve and innovate. This unwavering commitment to excellence is one of the reasons why we won The National Flooring Innovation Awards in 2018 and 2019
連絡先
66 Purley Way - Croydon, CR0 3JP , London, 英国
- 020 3917 5550
- info@protekflooring.co.uk
- pro-tek-flooring.com
4.7
優良
285件のレビュー
顧客にレビューを依頼しています
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Pro Tek Flooring LTD からの回答
Hi !
Thank you so much for the 5* review
We hope to see many more orders from you in the future :)
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Sample was never received so I am…
UPDATE - following my review the company kindly contacted me. It appears that the courier was at fault. Pro tel immediately sent a replacement sample which arrived quickly so my review is now updated from 1 star to 5 stars. Excellent customer service!!
Sample was never received so I am unable to give a review.
Very disappointing really
2025年6月16日
Pro Tek Flooring LTD からの回答
Updated Reply 15-07-2025
Hi Margaret , Firstly i want to say a big thank you for taking the time to come back and amend the review , the difference it makes to us is huge so we really appreciate it .
I will pass your kinds words about the service onto the sales team. If you need any assistance when placing your order or for any technical advice do not hesitate to give us a call on 020 3917 5550
Thank you again
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Hi Maragret
I am really sorry that you did not recieve your samples , as you can see from the other reviews we take pride on sending out XL samples on a really fast turnaround , it is very dissapointing that another service has let you down .
I have arranged for another set of samples to come to you using a different courier service and feel free to email me directly on marcus@protekflooring.co.uk if you need any assistance
All our samples are sent out on a royal mail 1st class 24 hour service daily so i will be sure to raise a complaint with our collections team
Thank you and i really do apologise again
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Review of free VLT samples and service
Pro Tek Flooring LTD provided an outstanding experience from start to finish (order #36210). Their communication was timely and professional throughout, and the samples were delivered impressively prompt. The herringbone LVT samples were of very good quality — even though the shades didn’t quite match what we were looking for, we were thoroughly impressed with the level of service. Thank you!
2025年6月24日
自発的なレビュー
Pro Tek Flooring LTD からの回答
Hi Amanda
We really do appreiciate you taking the time to leave us a review even though you did not purchase. It really does go a long way so thank you very much
If you do require any other sampling moving forward please let me know and i will be happy to assist you
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Great customer service
Great customer service on the two occasions I had to contact this company and reduced my carriage cost when I had to order more tiles for the job.
2025年6月16日
Pro Tek Flooring LTD からの回答
Hi Andi
Thank you for the 5* , i will make sure i pass on your kind words to Andy and Helen in the sales team
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Renewed service
Never received sample but so they contacted and said problems with delivery company which is good service and will send new sample great
2025年6月16日
Pro Tek Flooring LTD からの回答
Hi Steve
Really sorry to see that you did not recieve your samples. As you can see from the numerous other 5* reviews we take pride on the fact that we offer samples on a very quick turnaround.
We send all our samples via royal mail 24hr service and it is such a shame that our review is a relection based on a service that is beyond our control.
We have actually sent yoour samples twice as we received an email from you stating that they were not received from the original.
If you still require samples from us i would be happy to arrange another set to leave with a different courier service and i will make sure i pass your complaint onto our collections team at royal mail.
Again i can only apologise your experience with Pro Tek was dissapointing and if you want to reach out to me directly i will assist you
marcus@protekflooring.co.uk is my direct email
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Quick delivery just not quite the…
Quick delivery just not quite the colour we were looking for
2025年6月16日
Pro Tek Flooring LTD からの回答
Hi Andy
Thank you for the review , i can see that you ordered one of our SPC Editions tiles , Would you like me to send any of the other colours in the range that may be more suited to what you are looking ?
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Efficient delivery
Great company to deal with. Easy to order, always updating regarding delivery. Helpful help when I contacted reception
2025年6月2日
Pro Tek Flooring LTD からの回答
Hi Paulo
Thank you for the review ! , We are glad to of been of help to you. We look forward to many more orders from you in the future
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Great Quality Flooring & Fabulous Customer Service
From the time i ordered to the delivery was brilliant. Pro-tek Flooring's customer service is second to none and their products are amazing. The click vinyl that I ordered was the best quality and so easy to work with. Thank you Pro-Tek.
2025年6月20日
Pro Tek Flooring LTD からの回答
Hi Vicky
Thank you for taking the time to leave such a great review ! i will pass your review onto the team as they will really appreicate it.
We would love to see the finished products if you are happy to send images to info@protekflooring.co.uk
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
I requested a sample and received it…
I requested a sample and received it very quickly. Not placed an order yet as I'm not sure if to put protec over the top of old tiles or rip the old up and have new ceramic tiles. I have left the sample in water over night with no damage at all. I do like the foam backing which could make floor warmer to walk on in winter
2025年6月13日
Pro Tek Flooring LTD からの回答
Hi
Thank you for the 5* review
I will give you a call today to talk you through the installation and sub floor process to put you at ease
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Really good quality sample flooring…
Really good quality sample flooring products.
Timely email communications.
Delivery took 6 days to arrive via Royal Mail which was later than expected.
2025年6月12日
Pro Tek Flooring LTD からの回答
Hi Patricia
Thank you for the review
I am very sorry that Royal mail took so long to deliver the samples to you. All of our sample parcels are sent out daily and are sent on a 1st class service so the samples should take no longer than 48 hours to arrive
I am very happy that you enjoy the quality of the product and that we were able to assist you and its just a shame that royal mail have been the reason this is a 4* instead of a 5* review.
If you need any help moving forward please let me know and i will be happy to help you
Please email me on info@protekflooring.co.uk
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Got some free floor samples and all of…
Got some free floor samples and all of them look amazing and feel great quality.
2025年6月10日
Pro Tek Flooring LTD からの回答
Hi Clodagh
Thank you very much , Please let us know if there is anything we can help you with when you come to make a desicion on the flooring type you would like to order
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Pro Tek Flooring LTD からの回答
Hi Karen
Thank you for the review
We always aim to have the goods delivered within a 72 hour period of the goods being ordered.
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Pro Tek Flooring LTD からの回答
Hi
Thank you for the 5*
Please let us know if you need any help in placing an order
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Excellent Service
Ordered two samples on Friday, delivered Tuesday, one being Editions Tiles Beige Travertine and the other Editions Tiles Venetian Marble They are absolutely beautiful .They are well made and a decent size sample. After months looking for flooring for the kitchen that I liked I have finally found it The Editions Venetian Marble is a perfect match in colouring and will match the worktops and splashback but I also like the Beige Travertine .
When I eventually get the bathroom done I am going to have Beige Travertine for the bathroom but will have the Venetian Marble flooring for the kitchen when it is finished.
2025年5月30日
Pro Tek Flooring LTD からの回答
Hi Tina
Thank you so much for taking the time to leave such a detailed great review.
We look forward to recieving your order and would love to see both areas when compelted and feature them on the customer gallery of the site
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Pro Tek Flooring LTD からの回答
Hi Irene
Thank you for the review , If you need any help when selecting the colour from the 5 that you have ordered please let me know :)
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Requested a flooring sample online it…
Requested a flooring sample online it arrived very quickly. Very impressed with quality of sample. Will be making an order later in the year
2025年5月20日
Pro Tek Flooring LTD からの回答
Hi Derek
Thank you for the 5*
Keep an eye on the website for updates on new products and ranges coming soon incase there is anything else that interests you.
Please do not hesitate to get in contact if you need any advice or assistance.
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Ordered free sample
Ordered free sample. Delivered promptly. Impressed with product. Will be ordering shortly
2025年5月19日
Pro Tek Flooring LTD からの回答
Hi Anthony
Thank you for the 5* review and i am glad that you are happy with the product
If you need any help when placing the order please give us a call
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Samples arrived super quick
2025年5月13日
Pro Tek Flooring LTD からの回答
Hi Christopher
Thank you for the review
If need any assistance with your order please do not hesitate to contact us
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
My experience started very well
My experience started very well. Free samples came quickly and I then placed my order. I received several emails and a phone call within an hour of ordering. Delivery charge was £54, delivery within 3 days standard. Ordered on a Thursday and told it would be here on Monday or Tuesday. I did not get my delivery and I emailed for status. Couriers were at fault and finally got the flooring 12 days after I ordered it but the scotia was missing. Let ProTek know and it was resent and received on day 14. The customer service folks did always respond to my emails and ProTek did offer to refund the delivery charge. I have yet to have the flooring put down so cannot comment on how it will be once laid but it looks great and just what I wanted. I would use them again despite the longer delivery.
2025年4月24日
Pro Tek Flooring LTD からの回答
Hi Debbie
Thank you for taking the time leave us a review. I am sorry to hear that you had an issue with your delivery , it is unfortunate that we have to use 3rd party couriers however this is the only way we are able to send goods across the UK. As we do with every order we always request that the courier gives you a call 1 hour before. We always send goods out on either a dedicated day service or an economy service which is 72 hours from dispatch.
As you can see from the reviews below a we pride oursevles on the service and a lot of reviews do talk about the goods being delivered within the time frame or even a lot sooner.
I have sent an email to the couriers in question complaining about this particular order and to try and establish why things took so long to arrive with you
As a gesture of good will if you email me directly on marcus@protekflooring.co.uk i will issue you a refund for your delivery charge on this occasion
We really want the review to be a reflection on the service and the product and it is a shame that due to 3rd party sources beyond our control this has affected your experience
I hope that we can fix this for you to be able to adjust the review
Updated*
Hi Debbie , really appreciate you taking the time to reach out and chaning your review to the 5* , if you need any help moving forward please let me know and i will be happy to assist
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Reliable service
I phoned to check stock as I had recently been let down by a company that took payment for two items even though one was out of stock.
The call was answered promptly and a polite guy answered, he confirmed all was in stock, so I went ahead and ordered online.
Everything went smoothly and was delivered on day two of 3 day window. So very happy, the courier even gave delivery information.
I would recommend this company and would use again without hesitation.
2025年5月5日
自発的なレビュー
Pro Tek Flooring LTD からの回答
Hi Jonathan
Thank you for taking the time to leave a review , We always ensure that we have stock before it is released on the website to guarantee that you recieve your goods. I am really happy that the whole process went smoothly for you and that you would use us again.
We would love to see some photos of the project once finished , you can email them to info@protekflooring.co.uk and we can share them in our customer gallery section
Thank you again
Marcus Kallmeier
Director
Pro Tek Flooring LTD
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