Public Desire レビュー 

Public Desire からの回答

2026年8月12日

HI Hayley,

Thank you for your wonderful feedback! We are thrilled to hear that you had a great experience with our customer service. At Public Desire, we strive to provide top-notch service to all our customers, and it’s rewarding to know that our efforts are appreciated.

Thank you for choosing Public Desire!

Sam x

Public Desire からの回答

2026年8月10日

Hi Kat,

Thank you so much for taking the time to leave us a 5-star review! We know mistakes happen, so we're thrilled our customer care team was able to sort it out for you so quickly.

Enjoy your purchase, and we look forward to shopping with you again soon!

Amy x

Public Desire からの回答

2026年8月4日

Hi Ian,

Thank you for taking the time to share your feedback regarding your recent parcel delivery experience with Public Desire. We are thrilled to hear that your order was delivered on time and that you were kept updated throughout the process.

Your satisfaction is our top priority, and we strive to provide excellent service to all our customers. It’s wonderful to know that our efforts in ensuring timely deliveries and communication have met your expectations.

Thank you once again for your feedback!

Amy x

Public Desire からの回答

2026年8月3日

Hi Amanda,

Thank you for your valuable feedback! We are thrilled to hear that you experienced quick delivery and found our products to be of high quality. At Public Desire, we strive to provide our customers with the best shopping experience possible, and your satisfaction is our top priority.

Thank you for choosing Public Desire, and we look forward to serving you again soon!

Sarah x

Public Desire からの回答

2026年8月3日

HI Johanna,

Thank you for your wonderful feedback! We are thrilled to hear that you love the boots from Public Desire. It’s always our goal to provide high-quality products and exceptional service.

We appreciate your recognition of our customer service team and are glad that they were able to resolve the issue you experienced quickly. Your satisfaction is our top priority, and we strive to ensure that every customer has a positive experience with us.

Thank you for being a valued customer, and we look forward to serving you again soon.

Laura x

Public Desire からの回答

2026年7月22日

Hi Natalie,

Thank you for your wonderful feedback! We are thrilled to hear that you had a great experience with our service and that you love your new boots. At Public Desire, we strive to provide our customers with high-quality products and exceptional service, and your satisfaction is our top priority.

We appreciate your support and look forward to serving you again soon!

Sam x

Public Desire からの回答

2026年7月20日

HI Jessica,

Thank you for your feedback regarding your recent purchase from Public Desire . We are thrilled to hear that your order arrived on time and that the items were in perfect condition. Customer satisfaction is our top priority, and it’s wonderful to know that you are happy with your purchase overall.

We appreciate you bringing the minor issues to our attention. The slight smell coming from the boots and the black residue from the plastic bag are certainly not the experience we aim to provide. We recommend airing out the boots in a well-ventilated area, which should help eliminate any odors. As for the residue, it can often be a result of packaging materials, and we are actively working to improve this aspect of our shipping process.

Your feedback is invaluable to us as we strive to enhance our products and services. If you have any further concerns or if there’s anything else we can assist you with, please do not hesitate to reach out. Thank you for choosing Public Desire, and we look forward to serving you again in the future.

Amy x

Public Desire からの回答

2026年7月20日

Hi Hanh,

Thank you for your kind feedback regarding the service you received! We are thrilled to hear that Amy was able to assist you promptly with your request for invoices from orders placed five years ago.

At Public Desire, we strive to provide excellent customer service, and it’s wonderful to know that Amy was able to meet your needs effectively. Your satisfaction is our priority, and we appreciate you taking the time to share your positive experience.

Thank you for choosing Public Desire.

Sarah x

Public Desire からの回答

2026年7月15日

HI Beverley,

Thank you for your feedback! We're thrilled to hear that your query was resolved in less than 24 hours. It's wonderful to know that Marie was able to assist you promptly and provided a great apology. We strive to ensure our customers receive their orders quickly, and we're glad to hear you received your order the following morning.

At Public Desire, we are committed to providing excellent customer service and ensuring your satisfaction. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. Your experience is important to us, and we appreciate your support.

Thank you for choosing Public Desire.

Lucy x

Public Desire からの回答

2026年7月2日

Hi Dorcas,

Thank you for your wonderful feedback! We are thrilled to hear that you love all your purchases from Public Desire. Your satisfaction is our top priority, and it’s always rewarding to know that our products have met your expectations.

Thank you once again for your support, and we look forward to serving you again soon!

Sarah x

Public Desire からの回答

2026年7月1日

Hi Hannah,

I sincerely apologize for the inconvenience you have experienced with the delivery of your package. We understand how crucial it is for our customers to receive their orders on time, particularly when they have chosen next day delivery. Your satisfaction is our top priority, and we are committed to resolving this matter for you as quickly as possible.

To assist you further, could you please reply to the message from Trust Pilot and provide your order number? This information will enable us to investigate your specific situation thoroughly and determine the best course of action to rectify the issue.

At Public Desire, we value your experience and want to ensure that you are completely satisfied with your order. We appreciate your patience and understanding as we work to resolve this matter.

Thank you for your cooperation, and we look forward to hearing from you soon.

Sam

Public Desire からの回答

2026年6月29日

Hi Chinyere,

I sincerely apologise for the experience you had with your recent purchase from Public Desire. It is truly disappointing to hear that the item not only failed to meet your expectations but also caused you embarrassment at such a significant event as your niece's wedding.

Your feedback regarding the quality and comfort of the product is invaluable to us. We take such concerns very seriously, as our goal is to provide our customers with high-quality products that enhance their special moments. It is clear that we fell short in this instance, and for that, I am genuinely sorry.

To address your concerns, our support team will be reaching out to you very soon to discuss this matter further and work towards a resolution that meets your satisfaction. We are committed to ensuring that your experience with us improves and that we regain your trust. We appreciate your understanding as we work to resolve this issue.

Laura

Public Desire からの回答

2026年6月19日

Hi Ben,

I genuinely appreciate your feedback regarding our return policy, and I'm sorry to hear that you are disappointed with the lack of free returns.

I want to clarify that our return policy is clearly outlined on our website, where we state that customers are responsible for covering the return postage costs. We understand that this may not be ideal for everyone, but we aim to keep our prices competitive while providing quality products.

You have the flexibility to return items using your preferred carrier, or if you prefer, you can purchase a return label through our return portal for your convenience.

For more detailed information about our return process, please refer to our website return policy using the link below:

www.publicdesire.com/pages/returns

We appreciate your understanding and hope this information helps clarify our policy. If you have any further questions or need assistance with your return, please don't hesitate to reach out.

Laura

Public Desire からの回答

2026年6月8日

Hi Natasha,

Thank you for your feedback! We are thrilled to hear that Marie was able to assist you with your items issue. It’s always our goal to provide exceptional service, and we are glad that you found her support helpful.

At Kaiia, we strive to ensure that our customers have a positive experience, and your kind words reinforce our commitment to excellence.

Thank you for choosing Kaiia!

Sarah x

Public Desire からの回答

2026年6月5日

Hi Vanh,

Thank you for your feedback! We're thrilled to hear that you experienced fast service and found our shoes to be lovely and of great value. At Public Desire, we strive to provide our customers with high-quality products and excellent service, and your satisfaction is our top priority.

We appreciate your support and look forward to serving you again in the future!

Amy x

Public Desire からの回答

2026年6月5日

Hi,

Thank you for your feedback! We're thrilled to hear that you find the sandal beautiful and that your delivery was prompt. At Public Desire we strive to provide our customers with high-quality products and efficient service, and it’s wonderful to know we met your expectations.

We appreciate your support and hope to serve you again soon!

Laura x

Public Desire からの回答

2026年6月2日

Hi Alina,

Thank you for taking the time to share your feedback regarding the product you received from Public Desire. We genuinely appreciate your honesty and value your opinion, as it helps us enhance our offerings.

We are pleased to hear that you find the product satisfactory overall. However, we are concerned to learn that the material did not meet your expectations. At Public Desire, we are committed to providing high-quality products, and your insights are vital in helping us improve our standards.

If you are considering a return, we would be more than happy to assist you with that process. Please reach out to our support team using the link below, and they will guide you through the steps:

https://www.publicdesire.com/pages/contact-us

Your satisfaction is our top priority, and we want to ensure you have a positive experience with our brand. We are here to help in any way we can.

Thank you once again for your valuable feedback. We look forward to resolving this matter to your satisfaction.

Laura x

Public Desire からの回答

2026年6月1日

Hi Nunu,

Thank you for reaching out and sharing your feedback regarding your recent experience with our returns process. We sincerely apologise for any difficulties you encountered, but we are thrilled to hear that our team members, Amy and Marie, were able to assist you promptly and effectively.

At Public Desire, we strive to provide exceptional customer service, and it is rewarding to know that their efforts made a positive impact on your experience. Your satisfaction is our top priority, and we appreciate you taking the time to acknowledge their hard work.

Thank you for choosing Public Desire. We look forward to serving you again soon.

Sarah x

Public Desire からの回答

2026年5月18日

Hi,

Thank you for your wonderful feedback! We are thrilled to hear that you had a great experience with Public Desire.

It’s fantastic to know that your order arrived promptly with next day delivery, and that you found our promo codes beneficial. We take pride in offering high-quality materials, and we’re delighted that you found the items flattering.

We appreciate your support and are excited that you’re interested in exploring more of our brand. If you have any questions or need assistance with future purchases, please don’t hesitate to reach out.

Thank you for choosing Public Desire, and we look forward to serving you again soon!

Laura x

Public Desire からの回答

2026年5月15日

Hi Voelkel,

Thank you for your wonderful feedback! We are thrilled to hear that you are enjoying our shoes and finding our prices to be excellent. At Public Desire, we strive to provide high-quality footwear that meets the needs and preferences of our customers. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience with us.

Thank you for choosing Public Desire, and we look forward to serving you again soon!

Laura x