Pulsar Vaporizers レビュー 65

I am writing this review to warn others about Pulsarshop’s lack of customer service and product support.

Pulsar’s DL6 is seriously flawed not worth your money. I have had 2 of them and after a month or two they die. It is not an issue with the pins, the entire unit dies.

I reported it to customer service and provided a one time replacement but that died a month later. These people showed great ingenuity in designing the DL6 to be secretive but they forgot to support the product after. When the second one failed they totally blew me off.

A reputable company would want to know the problem, would want the bad one back to investigate the issue. But not these guys. I think they know they put a piece of crap out and they can’t afford to make them right.

Do not waste your money on products from Pulsar Shop, they do not care about their customers at all.

They were very receptive and helpful when I showed them a defective product I got. They replaced it without hesitation and were very professional.

I had an issue with my Pulsar device and was frustrated at first, but the customer service team completely turned things around. They went above and beyond — That’s rare these days, thoughtful service that made me feel truly valued as a customer. Huge thank-you for going the extra mile!

Their customer service is second too none. Went looking for a replacment mouthpiece and they took care of me from the start. A+

Customer service was top notch. Had a unit with a battery issue and they took care of it right away!

Pulsar customer service is 10/10!
My battery stopped working after less than a week. I purchased it at a random shop near me and emailed customer service as a last ditch effort. Within 6 hours, Monica had a new battery being shipped to my house with just a screen shot of my bank showing the purchase (i wasnt given a receipt).

The customer service with Pulsar is awesome. They are very personable and friendly. I recently had a DL 5.0 that just quit working. Of course it was out of warranty. I contacted them to ask about repair parts and they are replacing the whole unit, for free. I highly recommend.

Very helpful customer service. Helped resolve an issue and gave advice for how to maintain equipment.

Really disappointing. I ordered 2 items neither have worked as advertised and I really just want my money back. Awaiting a reply from customer service but just really beyond disappointed that you can’t find any reliable vape products anymore.

Monica from customer service was very responsive to my inquiry about Pulsar Vapes and was a great help in looking for the type of vape I wanted.

Thank you!

Very fast customer service and ease of use. Problem solved 😌

The magnet piece on my 510 DL 2.0 broke. I reached out to their customer service team about a possible replacement piece since it was still under warranty. Let me just tell you, they went so above and beyond. They sent me not one, not two, not three, but FOUR new vapes. I'm still smiling. You have a customer for life!

Quick response when I had an issue and they went above and beyond to help me out. Love pulsar!

My vape battery decided it was tired and did not want to heat properly any longer. Customer service was prompt in my request for assistance. They sent me a replacement plus goodies! The person communicating with me via email was super nice and fun, very professional as well.

First, I want to say that I love your products. The support I received with my recent inquiry was fabulous. Could not have asked for a better resolution to my problem. Customer Support is excellent!

Minor issues handled quickly and professionally. Anyone can sell this stuff so the only real value added is with service after the fact. And Luke should teach a course about it at whatever the local uni is. At least I know where to go for all of this type of gear going forward. Plus, even though they are US based (I think), they have an excellent presence in Canada.

This place is so amazing. Great products. And the customer support is very helpful. Which is important when you order products in the mail. I will purchase all my products from them.

They made my experience super quick and easy. They helped with everything that i needed as well as walked me through getting a replacement in the colors I wanted. Thank you so much, totally 5-star service. Update: i just opened my new pen and i received soo much more than I expected. Thank you so much pulsarshop, I love love love your services and will be recommending you to everyone.