Pulsar customer service is 10/10! My battery stopped working after less than a week. I purchased it at a random shop near me and emailed customer service as a last ditch effort. Within 6 hours, Moni... ãã£ãšèŠã
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I wanted to take a moment to express my sincere appreciation for the outstanding experience I have had with Pulsar. From the quality and performance of your products to the professionalism of y... ãã£ãšèŠã
Monica went above and beyond with the customer service. I'm so impressed with how everything was handled. I'm walking with a little extra pep in my step today. I look forward to shopping with you aga... ãã£ãšèŠã
Really disappointing. I ordered 2 items neither have worked as advertised and I really just want my money back. Awaiting a reply from customer service but just really beyond disappointed that you canâ... ãã£ãšèŠã
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Pulsar has always been at the forefront of the vaping industry. Makers of the world famous APX line of vapes and the RoK electronic dabbing rig. Buy here.
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128 Bingham Road, 28806, Asheville, ç±³åœ
- pulsarvaporizers.com
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Tool kit nightmare
I bought a tool kit from them. Cost 10.00 shipping on a 20.00 item, but thatâs how shipping is I guess. I get a notification it ships, but I check yesterday a week later since I havenât gotten anything. Still says label created, which means they havenât shipped. I contacted support and they told me to wait and that delivery companies donât scan packages when they leave their facility. How do you run a business without keeping track of your packages? Even the worst package company would have delivered by now.
Edit: customer service contacted me on 5/14
They told me that my package was definitely picked up, but wasnât âscannedâ. Doesnât take a week to update even if the package wasnât scanned at the original pick up.
They finally told me the truth that the item was out of stock and that they could send me a replacement when it was back in. What kind of goose chase is this?
All around junk...
I bought the pulsar apx volt, two coils and a bubbler. On day 1 the bubbler broke, on day 3 one of the coils burned out. The unit has a HORRIBLE battery life which is another downfall. So after spending 148 bucks, at the end of the day I am left with a paperweight that probably can't function at that capacity either! DO NOT BUY!
Its been 2 weeks now I have beenâŠ
Its been 2 weeks now I have been contacting their customer service. I received a broken banger for my new piece & after submitting directly to their email support via my email & not hearing back after 5 days I contacted them on their site feedback option. Got a response from them in the same thread I sent the original complaint in. They asked me for pictures, which I had already sent when I sent the original email. I send in the photos a 2nd time. Then I received another email from same email address(support@
(At)pulsarvaporizers.com) asking the same questions/for pictures as I had already received from them 2 other times. I have now sent in my information/ proof 3 times & not had this issue resolved. Going to have to contact my cc company as this is pure fraud on their end. There is noway in hell this little piece was broken & nothing else had been scratched. I received everything & it was bundled up well which means they knowingly sent this broken piece to me..
Great company
Great company! I've purchase two vapes and both of the purchases were smooth and my vapes are awesome! The website has a clean professional look and payment was easy. Shipping was fast and packaged with care. My first vape is about two years old and still works awesome. If i have questions they email me quicker than i expect them too and give me alot of information when im wondering about making changes to my vapes with different attachments they offer. highly recommended
I made a purchase recently of severalâŠ
I made a purchase recently of several items and unfortunately one of the items was the wrong color. I contacted customer service, and within a week I received the correct item. Their selection of smoking products is worth checking out.

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