Pureance レビュー 

Pureance からの回答

2026年1月18日

Hi Nita,

Thank you for sharing your thoughts and for considering our products. We completely understand that budgeting is important, especially for first-time purchases, and we appreciate your honesty.

We’d like to let you know that whenever you’re placing an order, you are always welcome to call us directly. Our team can provide information on any available discounts or special offers to help make your purchase more affordable.

We hope the products meet your expectations and help support stronger, healthier hair. If you have any questions or need assistance at any time, please don’t hesitate to reach out — we’re happy to help.

Pureance からの回答

2026年1月15日

Dear Monique,

Thank you for your positive feedback! We’re delighted to hear that you had a good experience and truly appreciate you taking the time to share your thoughts.

We’re always looking for ways to improve, and if there’s anything we can do to make your experience even better, we’d love to hear from you. Our Customer Support team is available 24/7 at (800) 595-0735, so please don’t hesitate to reach out with any suggestions or concerns.

Your support means a lot to us, and we look forward to serving you even better in the future!

Pureance からの回答

2026年1月8日 に更新

Hi there!

Thank you so much for your kind words! We’re absolutely thrilled to hear that you had an excellent experience. Your satisfaction means the world to us, and we truly appreciate your support.

If there’s ever anything else we can do for you, please don’t hesitate to reach out. Our Customer Support team is available 24/7 at (800) 595-0735, and we’re always here to help ensure you continue to have the best experience possible.

We look forward to serving you again—thank you for being our valued customer!

Pureance からの回答

2025年12月31日

Hi CA,

Thank you so much for your kind words. We’re truly grateful that you found the presentation clear and informative—it means a lot to know the information resonated with you. We also understand your concerns about affordability, and we genuinely appreciate your honesty. Please know that we’re always here to support you in any way we can, and your feedback helps us continue improving the experience for everyone. If you ever have questions or need assistance, we're just a message away.

Pureance からの回答

2025年12月30日

Hi Vanha,

We sincerely apologize for the frustration and confusion caused by this order. We understand how receiving an unexpected product and subscription can be upsetting, and we want to make things right. Please contact our customer service team so we can review your order, cancel any unwanted subscriptions, and ensure the situation is resolved to your satisfaction. Your trust and peace of mind are very important to us.

Pureance からの回答

2025年12月29日

Dear Celro,

Thank you for your positive feedback! We’re delighted to hear that you had a good experience and truly appreciate you taking the time to share your thoughts.

We’re always looking for ways to improve, and if there’s anything we can do to make your experience even better, we’d love to hear from you. Our Customer Support team is available 24/7 at (888) 558-9836,, so please don’t hesitate to reach out with any suggestions or concerns.

Your support means a lot to us, and we look forward to serving you even better in the future!

Pureance からの回答

2025年12月23日

Hi Laura,

Thank you for taking the time to share your experience. We’re very sorry for the frustration caused by the unexpected subscription and the inconvenience with customer support. That’s not the experience we want for any customer. We understand how upsetting it is to receive an order you didn’t intend to place, and we apologize for the confusion. Please know that we take concerns like yours seriously, and your feedback helps us improve our processes and clarity around subscriptions and returns. If there’s anything we can clarify or assist with further, we’re here to help.

Pureance からの回答

2025年12月23日

Hi Joe Ann,

Thank you for sharing your experience. We’re very sorry to hear about the confusion with your order and any frustration it caused. We understand how important it is for customers to feel fully in control of their purchases, and we take your feedback seriously. Regarding your hair concerns, we recommend following proper hair care routines, including gentle cleansing and scalp massage, to help maintain healthy hair and scalp. We truly appreciate you letting us know about your experience, as it helps us improve our process for future customers.

Pureance からの回答

2025年12月22日

Dear Ausra,

Thank you so much for your kind words! We’re absolutely thrilled to hear that you had an excellent experience. Your satisfaction means the world to us, and we truly appreciate your support.

If there’s ever anything else we can do for you, please don’t hesitate to reach out. Our Customer Support team is available 24/7 at 888-558-9836, and we’re always here to help ensure you continue to have the best experience possible.

We look forward to serving you again—thank you for being our valued customer!

Pureance からの回答

2025年12月19日

Hi Natalie,

We’re very sorry to hear about your experience and understand how upsetting this must have been. Unexpected shipments, difficulty reaching support, and dissatisfaction with the product are not the experience we aim to provide, and we sincerely apologize for the frustration caused. We take concerns like this seriously and will be reviewing your feedback to improve our communication and processes. If there is anything still unresolved, our customer support team is available to assist and help bring this matter to a proper resolution.

Pureance からの回答

2025年12月17日

Dear Katherine,

Thank you so much for your kind words! We’re absolutely thrilled to hear that you had an excellent experience. Your satisfaction means the world to us, and we truly appreciate your support.

If there’s ever anything else we can do for you, please don’t hesitate to reach out. Our Customer Support team is available 24/7 at (800) 595-0735, and we’re always here to help ensure you continue to have the best experience possible.

We look forward to serving you again—thank you for being our valued customer!

Pureance からの回答

2025年12月8日

Hi Linda,

Thank you for sharing your experience, and we're truly sorry for the frustration this caused, especially with the cap issue, unclear instructions, and the inconvenience of returning a defective item while you're preparing to be away; please know we’re looking into this to improve our process and ensure situations like this are handled more smoothly moving forward.

Pureance からの回答

2025年12月5日

Hi Jerial,

Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your Hot & Cold instrument and the return process. We understand your concerns regarding the return shipping cost and the refund for your purchase. Please be assured that we take customer satisfaction seriously, and we are reviewing your request to ensure it is handled appropriately. Our goal is always to provide fair and timely resolutions in line with standard business practices.

Pureance からの回答

2025年11月24日

Hi Attorney Cynthia,

We sincerely apologize for the damaged product and the delay in responding to your concerns. This is not the experience we want for our customers. We are reviewing your case for a prompt replacement or refund and appreciate your feedback on our packaging and pricing, which we will use to improve our service.

Pureance からの回答

2025年11月7日

Hi Kristin,

Thank you for sharing your experience! It’s wonderful to hear that Pureance keeps your skin plump, juicy, and hydrated all day long. We’re glad the packaging makes your routine easy, too. Your recommendation to everyone really means a lot. Thanks for spreading the love!

Pureance からの回答

2025年10月27日

Hi Barbara,

We’re very sorry for the delay and the inconvenience this caused. Your feedback is greatly appreciated, as it helps us improve our communication when products are temporarily out of stock. We understand how frustrating it is to wait without updates, and we’ll ensure our team addresses this moving forward. We hope you’ll consider giving us another chance to provide you with a smoother and more reliable experience in the future.

Pureance からの回答

2025年10月23日

Dear Danielle,

Thank you so much for sharing your feedback! We truly appreciate your kind words and continued support. It means so much to us to know that Even Glow is one of your favorite products and that you’re also a huge fan of our customer service.

We’re so happy to hear this and can’t wait to serve you again soon! If there’s anything we can do to make your next experience even better, please don’t hesitate to reach out.

We look forward to serving you again—thank you for being our valued customer!

Pureance からの回答

2025年10月3日

Dear Maria,

Thank you so much for your kind words! We’re absolutely thrilled to hear that you had an excellent experience. Your satisfaction means the world to us, and we truly appreciate your support.

If there’s ever anything else we can do for you, please don’t hesitate to reach out. Our Customer Support team is available 24/7 at (888) 558-9836, and we’re always here to help ensure you continue to have the best experience possible.

We look forward to serving you again—thank you for being our valued customer!

Pureance からの回答

2025年10月2日

Hi Melissa,

Thanks for sharing your thoughts! We understand—it’s always good to research before trying something new. Everyone’s experience is different, and we’d be happy to answer any questions to help you feel confident if you decide to give it a try.

Pureance からの回答

2025年10月1日

Hi Armelle,

We’re very sorry to hear about this experience and understand how frustrating this must be. We appreciate you reaching out and providing all the necessary details regarding the shipment and return.


Please contact our customer support team again at 888-558-9836 so we can prioritize your case and investigate why your previous messages were not addressed. Your satisfaction is important to us, and we want to make sure this is resolved.