Pure Diesel Power ロゎ
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Pure Diesel Power レビュヌ 

5,768
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TrustScore 5段階評䟡の4.5

4.6

自動車郚品店
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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Customer service was top tier. I called and spoke with Wendy if memory serves correctly about an issue with a part only to realize a couple grommets were missing. They immediately shipped them out at... もっず芋る

5぀星のうち5の評䟡

By far the best and easiest online shopping experience I have ever had. The customer service is second to none they have always worked with me on shipping to Alaska, and the amount of parts they offer... もっず芋る

5぀星のうち5の評䟡

I ordered after 5pm eastern time. Received my order at 12:30 the next day. Wiring harrness for cummins to convert 06 to 03/05 aluminum valve cover style. Great product!!!! Thank you. We need mo... もっず芋る

5぀星のうち4の評䟡

Pure Diesel went over and above to remedy an issue with my order. Although it was a shaky start, I have full confidence in PDP and there selection of parts. I also believe that any business experien... もっず芋る

䌁業情報

  1. 自動車郚品店
  2. カヌ アクセサリヌ店

圓該䌁業による蚘述

At Pure Diesel Power, we believe that KNOWLEDGE IS POWER! Pure Diesel Power was established in February, 2006. We have over 20 years combined experience ready to serve you. We proudly provide diesel mechanics and enthusiasts with the necessary performance parts and accessories. We know what it takes to compete with the best parts dealers on the web. So, we commit ourselves to providing excellent customer service with a dedication to deal only well-engineered diesel engine performance parts. Pure Diesel Power carries the best quality, most valuable diesel performance parts, including parts for the most popular diesel engines. We use one simple equation: Price + Quality = Value Whether you need diesel performance parts for business, pleasure or to increase your mileage, we have what you need. We know how much you value reliability, so we have spent the last 15 years building an impressive catalog of reliable diesel performance parts. No matter your purpose, from increased towing power to more torque on the drag strip, we will have the necessary diesel part in stock, ready for shipment. We want to provide unparalleled service! We strive to provide our customers with excellent and attentive customer service, helping to choose the perfect performance part for your desired application. We provide a safe and secure checkout process to get you up and running ASAP! Thanks for choosing Pure Diesel Power as your online source for performance diesel parts! If you have any questions about our performance diesel parts, or if you just have general inquiries, please contact us at 715-254-1833.

圓該䌁業による蚘述

連絡先

4.6

優良

TrustScore 5段階評䟡の4.5

5768件のレビュヌ

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.6

すべおのレビュヌ

(5,768)

過去12か月のレビュヌ数: 49件

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5぀星のうち1の評䟡

Pure Diesel Power on 9/16/2024


Pure Diesel Power on 9/16/2024 re-asserted their innocence in trying to bribe me to change my Trustpilot review regarding a transaction involving IMO Sales Misrepresentation. The HPOP lines I bought from them didn't work. Apparently PDP complained to Trustpilot who removed my second review. Here's my reply to Trustpilot, after which Trustpilot re-posted my second review:

Re: Your review has been taken offline – Ticket #28588573
Tom Andrews

12:36 PM (1 hour ago)

to Trustpilot
Yes, Trustpilot, you got it wrong. Pure Diesel Power is the vendor.

1. I consulted with Pure Diesel Power Sales and Tech Support before buying to ensure the product would fit my vehicle.
2. I bought from Pure Diesel Power.
3. Product Pure Diesel Power sole me/I bought didn't fit my vehicle.
4. Pure Diesel Power Tech Support referred me to its 'manufacturer', DieselSite for technical support. On behalf of Pure Diesel Power, DieselSite attempted but failed to help me resolve the issue with the product.
5. Per Pure Diesel Power, I returned the non-working product to Diesel Site.
6. Pure Diesel Power eventually refunded the product purchase amount but refused to refund the shipping cost for the part they said (see #1 above) would fit my vehicle.
7. Pure Diesel Power's female rep called me and asked if I would remove my negative review and give Pure Diesel Power an excellent rating if she refunded my shipping cost.
8. I told Pure Diesel Power's female rep that if she refunded the shopping cost, the additional parts I bought from an industry standard supplier, and mileage expense for the numerous round trips I made to the supplier at GSA mileage rates, I would change the review and give Pure Diesel Power an excellent rating.
9. I disputed the charge with American Express, based on Sales Misrepresentation by Pure Diesel Power.
10. Pure Diesel Power sent many pages of documentation to American Express from Pure Diesel Power and DieselSite including my emails with them.
11. American Express denied my claim based on Diesel Site's claim that I returned previously installed product that could not be re-sold.
12. I reviewed the original transaction with Pure Diesel Power including their 'manufacturer' interaction on their behalf, DieselSite, on Trustpilot.
13. I reviewed the second transaction, my claim of Sales Misrepresentation including Pure Diesel Power's IMO fraudulent interaction with American Express on Trustpilot.
14. The Part did not fit on my vehicle.
15. Pure Diesel Parts, a vendor Trustpilot supports, tried to bribe its customer to change a poor review and rating. Is this Trustpilot's and its vendor's ethical standard?
16. So if a transaction and its follow-up transactions are too uncomfortable for Trustpilot and the vendor it supports, Trustpilot removes the review? Is that really what Trustpilot does?
17. BTW, PureDieselPower apparently drop-ships from DieselSite, but claims DieselSite is their manufacturer. DieselSite told me they purchase the product that didn't fit from a third-party manufacturer. So I was dealing with 2 middlemen, neither of which accepts responsibility for their product not fitting.
Please re-post my review(s). You can tell I'm persistent when treated badly by a vendor, then insulted by their claims that the reason the part didn't fit was my skill level.

Tom Andrews

2024幎9月16日
自発的なレビュヌ
Pure Diesel Power ロゎ

Pure Diesel Power からの回答

Tom, there is no reason to further hash this out. In your original review you said your were upset that we didn't refund your shipping. This prompted us to call you and offer your shipping money back in exchange for an updated review, even though we were not at fault for the situation. You then enhanced your complaint and asked for money above and beyond that, effectively moving the goal posts on what it'd take for you to update your review.
Neither of us told you your skill level was the issue, you were told the aftermarket part you already had installed on your truck was blocking the successful installation of the parts you purchased from us.

5぀星のうち1の評䟡

When I was instructed to ship my HPOP


When I was instructed to ship my HPOP to an address, and learned well a week after that I was given the incorrect address to ship it to. Three weeks later I am still waiting for my HPOP with out any HPOP being sent to me my engine and vehicle still waiting parts. Talked with customer support they will not send me any parts to satisfy this customer. The parts are already paid for they should do something for this customer I am being held hostage they have my original HPOP still and my money now for 3 weeks. Terrible customer support at this end user. Will not do business again here.

2024幎9月6日
Pure Diesel Power ロゎ

Pure Diesel Power からの回答

Hi Barry, I'm very sorry to hear about the mishap with your core situation. We are definitely not wanting to hold up this process any longer than necessary and we don't want to give the impression that we're refusing to make this right. We were unable to overnight you a pump Friday as it was well past the shipping cutoff, but we are having one shipped Next Day Air today. I'm sorry if that wasn't relayed properly to you Friday but we are doing our best to get you a pump ASAP.
I hope you might reconsider your review and give us another chance in the future, we'd be happy to offer a discount on a future purchase to help make it up to you. Thank you for returning my call today and I hope we can help you with your needs in the future.

5぀星のうち5の評䟡

Pure Diesel Power is fast with the rite part a grate price

Pure Diesel Power is fast with the right part at a grate price I'm working on my LB7 it's a work truck I'm not building a show truck but with Pure Diesel Power you can get stack quality parts I don't need a billet flex plait but if I did, I could get that or just a plain after market replacement and in like 3 days it was at my door Thanks
I appreciate you

2024幎9月6日

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