Purchased what is described and shown as a gold light fitting only to receive what resembles bronze. At first PH deny the description and actual receive product are different. When they learn we exc... ãã£ãšèŠã
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Great service. Our three pendent lights were delivered separately in case of damage in transit.
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The lamp arrived after numerous delivery updates. Very pleased with the product, though there was an issue with a faulty wire connection. The support was quick to rectify and replacement part is on it... ãã£ãšèŠã
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Do not use this company. Product (light) was not as described. Absolutely not luxury, it is plastic, cheap awful colour. Website DOES NOT state that you have to pay for returns. Currently in back... ãã£ãšèŠã
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Westgate, 14 Western Gateway, London E16 1BJ, E16 1BJ, London, è±åœ
- +44 7380152955â¬
- support@purryhome.com
- purryhome.com
3.4
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Great service
Great service. Our three pendent lights were delivered separately in case of damage in transit.
2026幎7æ26æ¥
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Purryhome ããã®åç
Thank you w!
Weâre delighted to hear that you had a great experience with our service and that your pendant lights arrived safely. We take great care in packaging and shipping our products to help ensure they reach our customers in excellent condition.
Thank you for choosing Purryhome. We truly appreciate your support!
Poor inaccurate description - Misleading Photo's (order PH1793)
Purchased what is described and shown as a gold light fitting only to receive what resembles bronze. At first PH deny the description and actual receive product are different. When they learn we exceeded the 30 day return window, they use this as justification not to offer any further support. Buy with caution (order PH1793)
2026幎4æ21æ¥
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Purryhome ããã®åç
Weâre sorry to hear that the product did not meet your expectations.
Please note that we have located your order and understand your concerns. If you still require any assistance, we kindly invite you to contact our customer support team directly so we can review your case and work towards a suitable resolution.
Kind regards,
Purryhome Team
Distinctive ceiling light
Purchasing was very easy, I received interim updates, the product was as described. I had some issue with the installation, but the team were very prompt providing advice.
2026幎7æ10æ¥
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Purryhome ããã®åç
Thank you very much for your wonderful feedback!
Weâre delighted to hear that you had a smooth purchasing experience, received regular updates, and that the product met your expectations. We're also pleased that our team was able to promptly assist you with the installation.
Thank you for choosing Purryhome. We truly appreciate your support!
The light is poorly described on theâŠ
The light is poorly described on the website, it doesnât show you how it is wired up. I was expecting to have route the wiring into the back of the light, instead I get a light with a pigtail wire stuck out the back. Please put a picture of how this light is wire or at least a data sheet of how this is wired up!!
2026幎5æ29æ¥
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Purryhome ããã®åç
We appreciate your feedback regarding the product description and images, as this helps us improve the information we provide to our customers. If you require further assistance, please contact us directly with your order details and we will be happy to help.
Kind regards,
Purryhome Team
Do not use this company!
Do not use this company. Product (light) was not as described. Absolutely not luxury, it is plastic, cheap awful colour.
Website DOES NOT state that you have to pay for returns. Currently in back and forth communication to resolve as I would like a full refund for shoddy item that they are not willing to give until it is returned which would cost more than the item itself! Save yourself the inconvenience and money.
2026幎5æ31æ¥
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Purryhome ããã®åç
Weâre sorry to hear that the product did not meet your expectations.
Unfortunately, we are unable to identify an order based on this review alone. Please contact us directly with your order number or purchase details so we can review the matter and assist you further.
Kind regards,
Purryhome Team
The lamp arrived after numerousâŠ
The lamp arrived after numerous delivery updates. Very pleased with the product, though there was an issue with a faulty wire connection. The support was quick to rectify and replacement part is on its way. Great lamp, even though itâs not fully perfect yet, great customer care. Would certainly purchase from this company again.
2026幎5æ20æ¥
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Purryhome ããã®åç
Thank you very much for your detailed feedback!
Weâre delighted to hear that youâre pleased with the lamp and that our support team was able to quickly assist with the wiring issue. Customer satisfaction is very important to us, and weâre glad the replacement part is already on its way.
Thank you for your trust in Purryhome. We truly appreciate your recommendation and look forward to serving you again.
We order a light in 6th January
We order a light in 6th January, had no end of problems with delivery(which there was no attempt at being delivered, we finally received the light this week. The light is of poor standard and now we are having problems returning it, we have had it for 3 days trying to returning it. no free returns, be careful when using this company
2026幎2æ18æ¥
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Purryhome ããã®åç
Weâre sorry to hear that the product did not meet your expectations.
Unfortunately, we are unable to identify an order based on this review alone. Please contact us directly with your order number or purchase details so we can review the matter and assist you further.
Kind regards,
Purryhome Team
This is a further review for PurryâŠ
This is a further review for Purry Home. Previously I gave them a 1 star review. I am pleasantly surprised we have come to a resolution with my complaint and have agreed on a refund compromise. I am impressed that they came back to me to solve my complaint without having to pay large postage costs.
2026幎2æ2æ¥
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Purryhome ããã®åç
Thank you for updating your review and for giving us the opportunity to address your concerns.
Weâre pleased that we were able to reach a mutually satisfactory resolution and find a suitable refund arrangement. Customer satisfaction is important to us, and we appreciate your willingness to work with us throughout the process.
Thank you for your feedback and for choosing Purryhome.
Do not order from this website.they doâŠ
Do not order from this website.they do not accept returns and will ask you to keep item at reduced price even though this is not mentioned in return policy. They then ask you to return to Czech Republic!!! You have to pay postage yourself. It cost me £68 to return they did not take the package back and now saying it was not within the return date. I send the package back within 1 week of receiving.
This is a fraud company
2025幎11æ26æ¥
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Purryhome ããã®åç
Weâre sorry to hear that you were dissatisfied with your experience.
Please note that we are unable to identify an order based on this review alone. We kindly ask you to contact us directly with your order number or purchase details so that we can review the matter and assist you further.
Customer satisfaction is important to us, and we would welcome the opportunity to look into your concerns.
Kind regards,
Purryhome Team
Great service and good quality
I was looking for something different for ceiling lights and found the perfect thing on this site, I was slightly nervous because of some negative reviews, however decided to proceed as I couldn't find anything similar.
I was kept fully updated with the tracking and the product arrived in good condition and the quality was what I'd hoped for. Would definitely recommend and use again.
2025幎12æ21æ¥
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Purryhome ããã®åç
Thank you very much for your detailed feedback!
Weâre delighted to hear that you found exactly what you were looking for and that the product met your expectations in both quality and design. Itâs also great to know that the tracking updates kept you informed throughout the delivery process.
Thank you for your recommendation and for choosing Purryhome. We look forward to serving you again in the future!
Our order was delayed due to holidays
Our order was delayed due to holidays, but the team informed us late about it.
2025幎12æ11æ¥
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Purryhome ããã®åç
Thank you for your feedback.
We apologize for the delay in communication regarding your order. We understand how important timely updates are and appreciate your patience during the holiday period. Your feedback helps us improve our service and communication processes.
Thank you for choosing Purryhome.
The finishing of the product could haveâŠ
The finishing of the product could have been better, however the overall experience with the store was fine.
2025幎11æ18æ¥
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Purryhome ããã®åç
Thank you for your feedback.
We appreciate your honest comments regarding the product finish and are glad to hear that your overall experience with our store was positive. Feedback like yours helps us continue improving both our products and services.
Thank you for choosing Purryhome.
Really unusual designer lamp
Beautiful, unusual, stylish lamp. Assembly easy although I had to phone for instructions. Communication from customer services good and friendly
2025幎11æ10æ¥
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Purryhome ããã®åç
Thank you very much for your lovely feedback!
Weâre delighted to hear that youâre happy with the design of your lamp and that our customer service team was able to assist you when needed. Itâs great to know that you found the assembly straightforward and our support friendly and helpful.
Thank you for choosing Purryhome!
Broken order but quick replacement
Our order arrived broken but the team was prompt and immediately sent a new replacement.
2025幎12æ6æ¥
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Purryhome ããã®åç
Thank you for your feedback.
Weâre sorry that your order arrived damaged, but weâre pleased to hear that our team was able to respond quickly and arrange a replacement right away. Customer satisfaction is very important to us, and weâre glad we could assist.
Thank you for choosing Purryhome!
Fabulous product at a great price
Fabulous product at a great price. Would definitely recommend
2025幎12æ8æ¥
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Purryhome ããã®åç
Thank you for your wonderful review!
Weâre delighted to hear that youâre happy with your purchase and found it to be great value for money. Your recommendation means a lot to us and is truly appreciated.
Thank you for choosing Purryhome!
I recently moved to a new house andâŠ
I recently moved to a new house and they helped me choose a design of ceiling lights that would go well with the current decor. But delivery could have been faster.
2025幎12æ6æ¥
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Purryhome ããã®åç
Thank you for your feedback!
Weâre delighted to hear that our team was able to help you find ceiling lights that complemented your new homeâs décor. We also appreciate your comments regarding the delivery time and will continue working to improve our shipping experience.
Thank you for choosing Purryhome, and we wish you all the best in your new home!
We loved the floor lamp ordered
We loved the floor lamp ordered. The delivery took some time but the product was good.
2025幎12æ7æ¥
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Purryhome ããã®åç
Thank you for your feedback!
Weâre delighted to hear that you loved your floor lamp and that the product met your expectations. We also appreciate your patience regarding the delivery time and are continuously working to improve our shipping experience.
Thank you for choosing Purryhome!
I really love the lamp I purchased
I really love the lamp I purchased. It is very beatiful and high quality. The customer service is also very responsive.
2025幎11æ14æ¥
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Purryhome ããã®åç
Thank you for your wonderful review!
Weâre delighted to hear that you love your lamp and that youâre happy with its beauty and quality. Itâs also great to know that our customer service team was able to assist you promptly.
Thank you for choosing Purryhome. We truly appreciate your support!
If youâre looking for nice home decorâŠ
If youâre looking for nice home decor and good customer service, Iâd recommend porryhome.com. My order arrived quickly and the packaging was neat. The quality of the items exceeded my expectations and the prices are fair. A trustworthy online shop, Iâll be back for more.
2025幎12æ6æ¥
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Purryhome ããã®åç
Thank you so much for your kind review!
Weâre delighted to hear that you were happy with the quality of your items, the fast delivery, and the overall shopping experience. Itâs especially rewarding to know that our products exceeded your expectations and that you found our customer service helpful.
Thank you for your trust in Purryhome. We look forward to welcoming you back again soon!
Fast response by customer agents
I ordered a chandilier but one of the bulb was missing. I had immediate chat with the customer agent Michelle and she helped me dispatched the missing part the very next day. 5 star for Michelle though !
2025幎9æ11æ¥
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Purryhome ããã®åç
Thank you for your feedback!
Weâre sorry that part of your chandelier was missing upon arrival, but weâre delighted to hear that the issue was resolved quickly. Itâs wonderful to know that our customer service team was able to assist you promptly and arrange the missing part right away.
Thank you for choosing Purryhome and for your kind words!
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