I purchased a product from Pur Smile. Unaware of a subscription each month after the purchase. Reached out to Customer Support, the subscription was immediately cancelled, no products were mailed out... ãã£ãšèŠã
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The PuurSmile customer service is terrific; they helped me with an issue that turned out to be a faulty charging cable and sent a new Flosser to me. The only bad thing was while I waited for the new... ãã£ãšèŠã
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I reached out via email about a crack in the water tank of the flosser I had bought in February. The response was timely and friendly and very professional, simply asking about shipping address and af... ãã£ãšèŠã
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OMG! Horrible communication. Awful women who consistently answers the phone but changes her name and repeats the same non-info to you almost verbatim. I ordered a month ago, supposed to have in 2-4 da... ãã£ãšèŠã
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3.9
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I had a very good experience with theirâŠ
I had a very good experience with their customers service which I find to be rare these days especially when it comes to cancelling service. I wrote in to do just that. I accidentally signed for services I didn't want. When I attempted to cancel they said not a problem, then without being pushy, they offered are there any products you could use on a weekly, monthly or by monthly rate. I actuydid still want the floss drops monthly. They made the change and everyone left happy. Wish more interactions in life went so smoothly!
2026幎9æ12æ¥
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Puursmile ããã®åç
Hi Bradford,
Thank you for sharing this! This honestly made us smile. ð We know cancelling or changing a subscription can sometimes be a frustrating experience, so weâre really happy we could make it simple and, most importantly, find an option that worked for you.
Weâre glad you decided to keep the Floss Drops on a monthly basis, and we really appreciate your trust in PuurSmile.
Thank you again for choosing PuurSmile and for taking the time to share your experience!
The PuurSmile Team
They added more items and overcharged
2026幎9æ9æ¥
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Puursmile ããã®åç
Hi Quan,
Iâm really sorry for the confusion with your order. Weâd definitely like to look into this and make sure youâre only charged for the items you actually wanted.
Weâve sent you an email regarding your order. Please reply directly to that email when you have a moment, so we can confirm which items were unwanted and arrange the appropriate refund for you.
We apologize for the inconvenience and hope we can get this sorted out for you quickly.
The PuurSmile Team
Customer Service is responsive in aâŠ
Customer Service is responsive in a timely manner and understanding my questions. The portability, USB capability and good size reservoir are big plusses!
2026幎9æ1æ¥
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Puursmile ããã®åç
Hi JP,
Thank you for taking the time to share your experience! Weâre really glad to hear that our customer service team was able to answer your questions and provide the support you needed.
And weâre happy youâre enjoying the portability, USB charging, and reservoir size. Those are some of the features that make the PuurSmile easy to use both at home and on the go.
We really appreciate your feedback and your support. Thank you for choosing PuurSmile! ð
The PuurSmile Team
Good customer service and greatâŠ
Good customer service and great response time helpful with solutions
2026幎9æ8æ¥
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Puursmile ããã®åç
Hi Jfree,
Thank you so much for your kind words! Weâre really happy to hear that you had such a positive experience with our customer service and that our team was able to respond quickly and provide helpful solutions.
We truly appreciate you taking the time to share your experience with us. It means a lot to the whole PuurSmile team! ð
PuurSmile Support Team
I was able to cancel an unintendedâŠ
I was able to cancel an unintended subscription without push back. And I like the water pic device I purchased for travel
2026幎9æ7æ¥
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Puursmile ããã®åç
Hi Clifford,
Thanks so much for taking the time to leave a review! Weâre glad we could make the subscription cancellation easy and hassle-free for you.
And even better to hear that youâre enjoying your Water Flosser for travel! ð We really appreciate you choosing PuurSmile and hope it continues to make your routine a little easier wherever you go.
The PuurSmile Team
Great customer service
Great customer service! I originally planned to cancel my Water Flosser order because of the monthly subscription, but Vee was very helpful and worked with me to find a better option. She changed my subscription to every two months and removed the items I didnât need. I really appreciate how friendly, understanding, and accommodating she was. Thank you, Vee! ð
2026幎9æ8æ¥
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Puursmile ããã®åç
Hi Francisco,
Thank you so much for sharing this! Weâre really happy to hear that Vee was able to help and find an option that worked better for you.
Weâll make sure she sees your kind words â it means a lot to know that her friendly and understanding approach made a difference. Weâre always happy to work with our customers and make sure theyâre getting exactly what they need, without anything extra.
Thanks again for choosing PuurSmile, and we hope youâre loving your Water Flosser! ð
The PuurSmile Team
I recently purchased the PUUR flossingâŠ
I recently purchased the PUUR flossing system-and Loved it, but had an issue with the motor stopping. Customer service has been outstanding-helping me to obtain a new unit. Wouldnât hesitate to purchase from this company again.
2026幎9æ2æ¥
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Puursmile ããã®åç
Hi Barbara,
Thank you so much for taking the time to leave us a review! Weâre so glad to hear youâve been enjoying your PuurSmile flossing system.
Weâre sorry you ran into an issue with the motor, but itâs great to know our customer service team was able to help and get a new unit sorted out for you. We really appreciate your patience and kind words about our team.
Thanks again for choosing PuurSmile and for trusting usâweâd be happy to have you back anytime! ð
The PuurSmile Team
Happy CustomerâŠ
Love the flosser but was having trouble with the charger. Contacted customer service to request a replacement. They responded quickly and were so generous. I am being sent a new flosser and charger to make sure I can get everything I need. You canât go wrong dealing with this company.
2026幎9æ1æ¥
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Puursmile ããã®åç
Hi Pam,
Thank you so much for sharing this! Weâre really happy to hear that you love your flosser and that our customer service team was able to help when you had trouble with the charger.
Weâre always happy to make sure our customers have everything they need, so weâre glad we could get a new flosser and charger on the way for you. Your kind words about our team truly mean a lot to us!
Thanks again for choosing PuurSmile ð
The PuurSmile Team
I have enjoyed using my Puursmile waterâŠ
I have enjoyed using my Puursmile water flosser. It always leaves my mouth feeling clean and refreshed. It is built solid and continues to work flawlessly. I recently had an issue and I want to give Puursmile credit for having the best customer service of any product Iâve dealt with. When I sent a message to them, they responded quickly and stayed in touch until my problem was satisfied. I am happy to praise them because you rarely see customer service this good. Definitely 5 stars.
2026幎8æ27æ¥
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Puursmile ããã®åç
Hi C.B
Thank you so much for taking the time to share such a wonderful and thoughtful review!
Weâre absolutely delighted to hear that your PuurSmile water flosser continues to leave your mouth feeling clean and refreshed and that youâve been happy with its performance.
Weâre especially grateful for your kind words about our customer service. Knowing that our team responded quickly, kept you updated, and stayed with you until everything was resolved means so much to us. We believe that great customer care doesnât stop after a purchase, and we always want our customers to feel heard, supported, and taken care of whenever they need us.
Thank you for your trust, your kind praise, and for choosing PuurSmile. We truly appreciate having you as part of the PuurSmile family! ð
PuurSmile Support Team
Premium
I've purchased from this company multiple times... The product is brilliant and the customer service even better! Had a product issue that was due to something I did and was happy to purchase the replacement part however they replaced for free and was despatched instantly. I've read the bad reviews and they couldn't be any further from my experiences. Customer for life.
2026幎8æ25æ¥
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Puursmile ããã®åç
Hi Lorelle
Thank you so much for taking the time to share such a thoughtful review! It truly means a lot to us to hear that youâve purchased from us multiple times and continue to be happy with both our products and customer service.
Weâre especially glad we could help resolve the issue with your replacement part and make the process as easy and hassle-free as possible for you. Taking care of our customers and making sure they feel supported is incredibly important to our team.
Your kind words and continued trust mean the world to us, and hearing that youâre a âcustomer for lifeâ honestly makes our day! Thank you for being part of the PuurSmile family â we look forward to serving you for many more years to come!
PuurSmile Support Team
Charging cable needed replacing
I contacted customer service when the charging cable needed replacing. The resolution was quick and a new cable was sent promptly.
2026幎8æ23æ¥
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Puursmile ããã®åç
Hi Miz
Thank you so much for sharing your experience with us!
Weâre delighted to hear that our customer service team was able to assist you quickly and that your replacement charging cable was sent promptly.
We always want our customers to feel supported and have a smooth experience whenever they reach out to us.
We truly appreciate your kind feedback and are so happy we could get everything resolved for you
PuurSmile Support Team
My morning breath is even good
2026幎8æ21æ¥
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Puursmile ããã®åç
Hi Lynn
Thank you so much for your wonderful review!
Weâre so happy to hear that youâre enjoying your water flosser and noticing a difference in your morning breath! Thank you for sharing your experience with us â we truly appreciate it!
Thank you again for choosing PuurSmile and for your continued trust and support!
PuurSmile Support Team
Water tank on flosser cracked.
Thank you for replacing the water tank at no charge. So appreciated. I love my water flosser. Great customer service which has been hard to come by with other companies.
2026幎8æ21æ¥
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Puursmile ããã®åç
Hi Judy
Thank you so much for your kind words!
Weâre thrilled to hear that youâre loving your water flosser and that we could help make your experience a positive one.
Your appreciation truly means a lot to our team!
Thank you for choosing PuurSmile!
PuurSmile Support Team
The Puur Smile Water Flosser is perfect for me âŠ
The Puur Smile Water Flosser is perfect for me, especially the lower-speed option, which is gentle on my sensitive gums. It looks nice and works great.
However, after a few months, the tube that allows water to flow from the reservoir came loose, causing a minor issue (I suspect this could happen with others). I emailed customer support and woke up the next morning to a friendly reply. They requested a brief video and had a couple of other questions, but all was promptly resolved. They replaced the unit with no hassle and thanked me for constructive input.
Would I buy one of their products again? For sure!
2026幎7æ29æ¥
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Puursmile ããã®åç
Hi Robert,
Thank you for such a thoughtful review! Weâre really happy to hear that youâre enjoying your PuurSmile, especially the lower-speed setting and how gentle it is on your gums.
Weâre sorry you ran into an issue with the tube, but itâs great to hear that our team was able to get everything sorted out quickly and without any hassle. We really appreciate you taking the time to send us the video and answer our questionsâit helped us understand what was happening and get a replacement arranged for you.
Most importantly, we love hearing that youâd choose PuurSmile again! Thank you for giving us the opportunity to make things right and for being part of the PuurSmile family.
PuurSmile Support Team
Response was excellent!
2026幎8æ17æ¥
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Puursmile ããã®åç
Hi Ethel,
Thank you so much for your kind words! Weâre really glad to hear that you had such a positive experience with our team.
We truly appreciate you taking the time to leave us a review. It means a lot to know that we were able to provide you with the support you needed.
Thank you for choosing PuurSmile! ð
PuurSmile Support Team
I only wanted to buy the water flossersâŠ
I only wanted to buy the water flossers thing. I did not want to subscribe monthly to anything with you guys. Please refund my money for the shipment of the second stuff you sent me.
Update - Puursmile responded quickly to my request and handled it property. Thank you.
2026幎8æ10æ¥
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Puursmile ããã®åç
Hi Mark,
Weâre sorry for the frustration and confusion around the subscription. We completely understand that you only wanted to purchase the water flosser and didnât intend to sign up for a monthly subscription.
Weâve taken care of this for you. Your subscription has been cancelled, and weâve also refunded the order in question. Thereâs no need to return the itemsâweâd like you to keep them as a gift for the inconvenience.
We appreciate you bringing this to our attention, and weâre glad we could get everything sorted out for you. We hope youâll still enjoy your PuurSmile Water Flosser!
PuurSmile Support Team
Best Water flosser and company
I really like how thoroughly the water flossed cleans the mouth. My dentist has commented about my teeth and gums with my last cleaning. I tell all my friends and family about this water flossed jn particular. Having the different attachments is great. And I love that it is rechargeable and wireless. It has been a great product. When I had an issue with the tank, customer service not only proactively reached out to me about a replacement, their communication was consistent and helpful. They shipped a replacement part immediately.
I wish I could give these out to all my friends and family. This is one product that I actually use everyday!
2026幎8æ13æ¥
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Puursmile ããã®åç
Hi Melissa,
This was such a lovely review to readâthank you! It means a lot to hear that you use your PuurSmile every day and that even your dentist has noticed a difference. Thatâs exactly the kind of feedback we love hearing.
Weâre also really glad we could help when you had the issue with the tank. Our team was happy to get a replacement part sent out quickly and make sure you could keep using your flosser without any hassle.
And the fact that youâre recommending it to your friends and family? That honestly means so much to us. Thank you for trusting PuurSmile and for sharing your experience!
PuurSmile Support Team
TRY THIS PRODUCT!
TRY THIS PRODUCT! I was a smoker for 40 years. My teeth were terribly stained. I tried everything - whitening tooth paste, whitening strips, anything that said whitening. Nothing worked. I finally asked my dentist. He said the stains had seeped into my enamel & only professional whitening could help. Then I found Puur Smile. I thought what the heck, I'll try one more thing. IT WORKED!!! My Teeth Are White! I'm no longer embarrassed by my smile. If you've tried everything else, TRY THIS PRODUCT! You won't be dissappointed again!
2026幎7æ30æ¥
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Puursmile ããã®åç
Hi Susan,
Thank you so much for sharing your incredible experience! We're absolutely thrilled to hear that PuurSmile helped you achieve the brighter smile you were hoping for and, most importantly, helped you feel confident smiling again. ð
We know how frustrating it can be to try different products without seeing the results you're looking for, so it's wonderful to hear that you decided to give PuurSmile a try and were so happy with the results.
Your enthusiasm and recommendation truly mean so much to us. Thank you for choosing PuurSmile and for sharing your story with others. Keep smiling!
PuurSmile Support Team
Excellent customer service responseâŠ
Excellent customer service response team, I was pleasantly surprised that they are replacing my flosser at no charge to me. There response time was almost immediate. I highly recommend this company.
2026幎8æ5æ¥
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Puursmile ããã®åç
Hi Deborah,
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with our customer support team and that we were able to assist you quickly.
We believe taking care of our customers and standing behind our products is incredibly important, so we're glad we could arrange a replacement for you at no additional cost. Your kind words about our response time and service truly mean a lot to our team.
Thank you for your recommendation and for choosing PuurSmile! We truly appreciate your trust and support.
PuurSmile Support Team
PuurSmile Water Flosser
I have had a PuurSmile water flosser for several years. All of a sudden, when I tried to re-charge it, it would not work. I contacted the company and they are going to send me a new one free. I would definitely recommend this company and praise it's customer service policies.
2026幎8æ5æ¥
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Puursmile ããã®åç
Hi Weesh,
Thank you so much for your wonderful review and for being a loyal PuurSmile customer for so many years! We're sorry to hear that your Water Flosser stopped charging, but we're glad our team was able to quickly arrange a complimentary replacement for you.
We truly appreciate your kind words about our customer service and your recommendation. Standing behind our products and taking care of our customers is very important to us, so it's wonderful to know you had such a positive experience.
Thank you again for choosing PuurSmile and for your continued trust and support!
PuurSmile Support Team
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