Ordered a work stool for my husband for father's day. Called customer service to make sure it was going to make it in time. Got Steve a sales guy who answered on his day off! He made sure I was in con... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
After receiving some instruction and coaching on how to "repair" the malfunctioning tool by reinserting the spring which had come apart from the opposing handles, it WORKS perfectly well !! Initially... もっと見る
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Ordered a cover for my computer test bench, my cats are walking balls of static so I want to keep any open components safe. Good option for the tarp here and they even saved me money by reaching out... もっと見る
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Purchased a rather expensive soldering station from them -- mis-read the description and ended up with the wrong item. For QSource, this was not a problem. They very promptly gave me an RMA and a re... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
Solution Provider for Industrial Assembly & Production
連絡先
227 Knickerbocker Avenue, 11716, Bohemia, 米国
- 1-800-966-6020
- qweb@qsource.com
- qsource.com
4.7
優良
254件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Q Source, Inc. からの回答
Hi Scott,
Thank you so much for your review! We're excited to hear that you've had a positive experience with Q Source. Our team is dedicated to providing excellent customer service and ensuring our customers are always happy. Your feedback means a lot to us! We cannot wait for another opportunity to serve you in the future😊
Got here on time.
2025年3月28日
Q Source, Inc. からの回答
Hi Steve,
Thank you for your positive review of Q Source! We are delighted to hear that you found our services punctual and reliable. Your feedback is invaluable to us, and we are thrilled to know that we met your expectations.
At Q Source, we strive to provide exceptional service and timely delivery to ensure our customers' satisfaction. Your acknowledgment of our efforts motivates us to continue delivering high-quality solutions and maintaining our commitment to excellence.
We look forward to serving you again in the future. Thank you for choosing Q Source!
Unethical Business Practices
EDIT 4/24/25 -
Q Web,
While I understand that this is meant for a specific series of flooring, and that colors may differ from computer to computer, you still have not addressed the root issue. The issue at hand is, Q Source is fully aware that this product does not even come close to matching the color on your website. As stated prior, your customer service agent said that many have been trying to return this product because it is not the correct color. If you would like a picture of the actual color, please feel free to email me. I will happily supply the picture so others do not have the same experience.
I purchased welding rod for our vinyl flooring from Q Source because the OEM, Tarkett, was out of stock. Q Source sells Statguard products and provided pictures of the product. However, after waiting nearly a month to receive the welding rod, I come to find out that it is not even close the color pictured on Q Sources website. I called their customer service number and spoke with gentleman. He said that they have been selling welding rod like hotcakes and that several people have called in to complain that it is not the right color. He went on to say that they have been investing more money into their Google Ads strictly for the welding rod. He said since it is a special order you cannot return it. I asked him why they have not updated the picture online if so many people are complaining. He said some people call and some people do not, and that he would have IT look into.
In my opinion, I find this to be unethical business practices and I will not purchase from Q Source ever again.
2025年3月26日
自発的なレビュー
Q Source, Inc. からの回答
Updated 4-25-2025
Hi Jeremey Lorenzo,
Thank you for your update. Could you please forward the images to QWeb@QSource.com? We will then send them to Statguard Flooring for their review and they will respond to your request directly.
To clarify, Q Source is not aware of any issues with these products color or otherwise.
As mentioned in our previous response, all images and product descriptions are provided by the manufacturer. Following your query, we have requested additional information on how color lots are derived and will update the description if required.
Since we began offering this product online in 2024, we have not received any complaints or requests for RMA.
Thank you for your cooperation.
Q Web
Hi Jeremy Lorenzo,
Thank you for your feedback. We apologize for the poor experience with our service.
The seam welding rod is designed to permanently close seams between Statguard Flooring 8400 Series Static Control Vinyl Floor Tiles when melted with a heat gun. It is intended to match the color in that series, specifically and is mentioned twice in the write up. The image provided is the same one the manufacturers use on their website. The color represented in the image may look slightly different from computer to computer depending on the hardware and viewing location and is not meant for exact color matching. If this was used with the 8400 series please supply photographs, so we may further investigate the matter with the manufacturer.
In regards to advertising, we do not advertise for specific products but solutions to specific customer problems. Our catalog is vast and we encourage our customers to call prior to purchase to ensure the product being purchased is suitable for its intended use.
We appreciate your feedback and we will continue to strive to improve our services.
Best,
Q Web
Easy ordering.
2025年2月17日
Q Source, Inc. からの回答
Hi Victor,
Thank you, for the positive feedback! Your satisfaction is our top priority, and we're glad your experience went smoothly. We look forward to you returning, soon. Please feel free to reach out if you need anything.
Best,
Q Web
No complications!
Easy to find the product I was looking for and place the order...simple, straight forward, no complications!
2025年1月27日
Q Source, Inc. からの回答
Hi SM Ross
Thank you so much for your kind words and for taking the time to leave a review! We're thrilled to hear that you're your experience met your expectations. Your feedback is greatly appreciated.
Best Q Web
Q Source has amazing customer service!!!
Q Source has amazing customer service, and always strives to keep me a happy customer!
2025年1月2日
Q Source, Inc. からの回答
Hi Donn B,
Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with Q Source. Our team is dedicated to providing excellent customer service and ensuring our customers are always happy. Your feedback means a lot to us! We cannot wait for another opportunity to serve you in the future😊
Thanks,
Q Web
Q Source, Inc. からの回答
Hi Lori
Thank you so much for your kind words and for taking the time to leave a review! We're thrilled to hear that you've consistently received good service from Ibis. Your feedback is greatly appreciated and helps us continue to improve our services.
Best Q Web
Q Source, Inc. からの回答
Thank you, Paige Electric, for your positive review! We're thrilled to hear that you had a positive experience with Qsource.com. Your satisfaction is our top priority, and we're glad your experience went smoothly. If you have any other questions or need further assistance, feel free to reach out.
You exceeded expectations on delivery
2024年11月5日
Q Source, Inc. からの回答
Hi J,
Thank you so much for your positive review! We're thrilled to hear that you had a positive experience with Qsource.com and that you received your order quicker than you expected. Your satisfaction is our top priority, and we're glad we could exceed your expectations. If you have any other questions or need further assistance, feel free to reach out.
Q Source, Inc. からの回答
Hi Joyce,
Thank you so much for your positive feedback! We're thrilled to hear that you had a positive experience with Qsource.com and that you received your order in a timely manner. Your satisfaction is our top priority, and we're glad we could meet your expectations. If you have any other questions or need further assistance, feel free to reach out.
Easy to order.
2024年10月24日
Q Source, Inc. からの回答
Hi Charles,
Thank you for taking the time to share your experience with Q Source. We're thrilled to hear that you enjoyed it! Our goal is to provide a seamless journey from product discovery to purchase. We look forward to welcoming you back soon.
It was easy to communicate to get my…
It was easy to communicate to get my account set up and the price was so much better than i had found on other websites.
2024年10月21日
Q Source, Inc. からの回答
Hi Nancy,
Thanks so much for taking the time out to provide us with your feedback. It sounds like you had a positive experience setting up your account! It's great to hear that the communication was smooth and that you found a better price compared to other websites. If there's anything else you'd like to share or if you have any questions, feel free to let me know!
Best,
Q Web
Item shipped right away, and arrived early!
I was looking for this exact multi-tool all over the internet, found Qsource.com and decided to give it a try. Very pleased with the experience overall!
2024年9月23日
自発的なレビュー
Q Source, Inc. からの回答
Hi Luis,
Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience with Qsource.com and that the multi-tool arrived earlier than expected. Your satisfaction is our top priority, and we're glad we could meet your expectations. If you have any other questions or need further assistance, feel free to reach out. Enjoy your new multi-tool!
I was very disappointed with the…
I was very disappointed with the shipping time. According to the website, orders are shipped in 1-2 days. My order shipped about a week and a half later. i had urgently needed the items for a project, and was not notified of any delay.
2024年7月19日
Q Source, Inc. からの回答
Hi Debbie,
We greatly appreciate you taking the time to provide feedback on your experience. We sincerely apologize for any inconvenience caused by the delay in your order. Our commitment is to ensure timely processing and delivery, and we regret that we fell short of your expectations in this instance due to the item being temporarily out of stock.
Please rest assured that we took immediate action to ship your order as soon as the item became available. We understand the importance of updates and will strive to improve our notification system to keep our customers informed in a timely manner.
Your satisfaction is our top priority, and we hope to have the opportunity to serve you again in the future with the level of service you expect and deserve.
Warm regards,
The Q Web Team
Good customer service…
My item was backordered but they provided regular updates. Finally got the item and it is as expected.
2024年7月8日
Q Source, Inc. からの回答
Hi Christie,
Thank you so much for your 5-star review! We are thrilled to hear that you had a positive experience with us at qsource.com, despite the item being on backorder.
Your patience and understanding during the process are greatly appreciated. We always strive to keep our customers updated and we’re glad to know that our efforts made a difference.
We’re also delighted to hear that you’re satisfied with your item. We always aim to deliver quality products that meet our customers’ expectations.
We look forward to serving you again in the future!
We dont have an answer from you
I paid in advance for a Brady brand item, I also paid an additional amount so that it can be sent by courier urgently. First they did not send the correct quantity of items, then they sent the order to an incorrect address and now they do not respond to emails and I don't know where my order is, it has already been paid for more than a month now. Terrible service. Please contact me and give me an answer
Ariel Butron
2024年6月28日
自発的なレビュー
Q Source, Inc. からの回答
Dear Ariel Butron Rodriguez,
We are truly sorry to hear about your experience with our service. We understand your frustration and we sincerely apologize for any inconvenience we have caused you.
We acknowledge that there were mistakes made with your order, and deeply regret these errors and understand how they have negatively affected you.
Please be assured that we have taken immediate action to rectify this situation. We have re-shipped the correct quantity of your item to the correct address. We are making every effort to ensure that you receive your order as soon as possible. You should receive your new tracking number shortly.
We are also reviewing our internal processes to prevent such incidents from happening in the future. We value your feedback as it helps us improve our service.
We appreciate your patience and understanding in this matter. If you have any further questions or concerns, please do not hesitate to contact us. We are here to help.
Thank you for bringing this to our attention.
Best Regards,
The QSource Team
The hazmat fee was $51!
The hazmat fee was $51! The item was only $89, but by the time you add the fee plus another $18 for shipping, we were up to $158. We will be trying to source this product elsewhere.
2024年6月5日
Q Source, Inc. からの回答
Hi Cheryl,
Thank you for your feedback. We understand your concern about the total cost of the item due to the hazmat fee and shipping charges. Please note that the hazmat fee is a standard charge applied for the safe transportation of hazardous materials, and it's beyond our control. Similarly, the shipping cost is determined by various factors like distance, package size, and weight. We strive to provide the best value to our customers and regret any inconvenience caused. We hope you'll consider us for future purchases.
Best,
Q Web
As a rep I can say that is very easy to…
As a rep I can say that is very easy to work with QSource. Edward Garcia is always available and ready to tackle any customer challenge. Quoting is always a breeze and pricing is right. Keep up the good work.
2024年4月24日
自発的なレビュー
Q Source, Inc. からの回答
Thank you for your positive feedback! We’re always happy to hear that you’ve had a great experience with Mr. Edward Garcia.
We’re glad his proactive approach and readiness to assist have been beneficial to your operations.
Thanks again for choosing us! We look forward to continuing to serve you. ~QWeb
Website was easy to navigate and price…
Website was easy to navigate and price was great.
Same day shipping was wonderful !
2024年4月19日
Q Source, Inc. からの回答
Hi Mark,
Thanks for taking the time to review your experience with Q Source. We love it when our customers let us know about their experience on our website. Please come back and work with us again soon. ~ Best QWeb 😊
The Customer Service is great
The Customer Service is great. Mr Edward Garcia is always ready to help and find what is needed at the best price possible. He is proactive, answering emails, phone calls, and texts if needed. His help has put us on a good path to support our operations.
MDT Corporate
2024年3月22日
自発的なレビュー
Q Source, Inc. からの回答
Thank you for your kind words and positive feedback! We’re thrilled to hear that you’ve had a great experience with our customer service, especially with Mr. Edward Garcia.
We’re glad to hear that his proactive approach and readiness to assist have been beneficial to your operations.
Thanks again for choosing us! We look forward to continuing to serve you. ~QWeb
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