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Quarq レビュヌ 601

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TrustScore 5段階評䟡の4

4.2

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5぀星のうち2の評䟡

Can't fault their response but... Had a firmware download issue, contacted support and told 'it's dead' that was it! Fortunately a few searches highlighted similar issues with other products and all... もっず芋る

5぀星のうち5の評䟡

I dropped a chain it got bound between the the frame and the chainring. I had to force it out and after I did the power meter quit. I tried recalibrating and a couple of other suggest fixes but the... もっず芋る

5぀星のうち5の評䟡

Outstanding customer service from Quarq tech rep who answered pre-purchase questions I had and then placed the order for me. Quarq DZero for Specialized arrived on time and I had it installed by my L... もっず芋る

5぀星のうち5の評䟡

I've purchased many different SRAM and Quarq items over the years and have never been disappointed with my purchase. Jason Osborne helped me determine exactly what I needed for a perfect fit on our n... もっず芋る

䌁業情報

  1. バむク アクセサリヌ専門店
  2. スポヌツ甚品店

さたざたな倖郚゜ヌスから提䟛された情報

At Quarq, we make bicycle power meters, tire pressure sensors, mountain bike suspension tuning devices and GPS tracking devices. Why? Because bikes are complicated and improving performance is hard and this can make you feel overwhelmed and unprepared. But with the right technology, you can simplify the experience so you can reach your full potential. We know how frustrating it is when technology distracts from your ride. Our innovative, easy to use products are why thousands of riders, including professional athletes in all disciplines, trust in us everyday.

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4.2

ほが満足

TrustScore 5段階評䟡の4

601件のレビュヌ

5぀星
4぀星
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2぀星
1぀星

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5぀星のうち5の評䟡

Benchmark in customer service!

Benchmark in customer service. Had an issue with a powermeter, couple of calls and emails later, all within 24 hours of first contact, I have instructions to send my faulty out-of-warranty device to have it replaced. A week after shipping it out I receive a replacement device. And I live outside the US.

Wow. Just wow. I am yours truly, dear Quarq, for the rest of my days.

2020幎1月5日
自発的なレビュヌ
5぀星のうち1の評䟡

Horrible Customer Service

My Powertap hub, G3 cap stopped working. Tried to engage with customer service to warranty but since its been over a few years and i cannot produce a receipt although the serial number is quite evident on my photos that i sent i was turned down. Emails back and forth for 2 weeks to CS took days a time to get responses. When this was with Saris they would take care of their customers and i have used the hub based power for over 10 years, now Quarq and this is what i get, not even a discounted new hub cap unit. I have a new Tarmac that i was considering purchasing a spider version PM but i am seriously considering going with Dura Ace crank arm based PM rather than deal with this company.

2019幎11月26日
自発的なレビュヌ
Quarq ロゎ

Quarq からの回答

Hi Scott,
We are sorry you are experiencing frustration while working with our customer service team. We did not receive any sales data from SARIS, so unfortunately the only way we are able to confirm that a product is within the two-year warranty period is through proof of purchase. There are other troubleshooting and service options available that we would be happy to talk through with you. I can see from your email chain that we have be responding to you regularly since you first reached out last Thursday. For a faster resolution, it may be best to reach out to us at 1-800-660-6853.

5぀星のうち5の評䟡

If I could give them a higher rating I


If I could give them a higher rating I would! I had a set of PowerTap P1 pedals and I had them in for repair once at PowerTap. They fixed them and they seemed fine. Recently they quit working (left pedal) again. I contacted Quarq who now owns the PowerTap design. I spoke to Rebecca on the phone and explained what my P1s were doing. She immediately said to send them in for warranty work! She sent me a shipping label, I packed them up and with in a week they were back, with one exception. They sent me brand new P2 pedals which are fantastic. I couldn't be happier. Thanks Quarq.

2019幎11月20日
自発的なレビュヌ
5぀星のうち5の評䟡

I am pretty impressed with the Quarq


I am pretty impressed with the Quarq team and their willingness to carry the ball on problems. I have PowerTap pedals which have been far from trouble free. The most recent issue is after not using them for 8 months the cap on one pedal was frozen and would not come off even using semi destructive means.

The Quark team happily took over.....

As to PowerTap, I think they have caught a break. The cycling community has fairly low standards for vendors and quite honestly, their reputation was outsized IMHO

2019幎10月22日
自発的なレビュヌ

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