Queenira レビュー 

Queenira からの回答

2時間前

Hi Bernadine,

Thank you so much for taking the time to share your experience with us. We’re truly happy to hear that your purse arrived safely and, most importantly, that you love how beautiful it is and are pleased with the quality!

We completely understand how concerning the wait can be, so it means a lot to know that our team was able to provide the reassurance and support you needed along the way. Hearing that your purse arrived the very next day after our conversation makes us even happier!

Your kind words about both our product and customer service genuinely mean a great deal to our entire team. We hope you enjoy carrying your new purse for a long time to come, and we would be delighted to serve you again in the future.

Thank you again for choosing Queenira and for your wonderful support!

Kind regards,
Isabella Monroe From Queenira

Queenira からの回答

1日前

Hi Sandra,

Thank you so much for sharing your experience with us! We’re delighted to hear that you loved both the quality and appearance of the bags you purchased as gifts and that they arrived in a timely manner.

It means so much to know that you trusted us with gifts for others, and hearing that you’re already thinking about ordering one for yourself next time truly made us smile! We hope you find the perfect bag that feels just as special when the time comes. ❤️

Thank you again for your support and kind words. We can’t wait to welcome you back for your next order!

Kind regards,
Isabella Monroe From Queenira

Queenira からの回答

3日前

Hi Elaine,

Thank you so much for taking the time to share such a thoughtful review with us! We’re absolutely delighted to hear that your friend loves her pink and green crossbody bag and that the complimentary wallet made her gift even more special. 💕💚

It means a great deal to us that you chose one of our products as a gift for someone special to you. We also truly appreciate your patience regarding the delivery time and your understanding throughout the process.

And thank you especially for your kind words about our customer service! We’re so happy that our team was able to answer your questions promptly and make your experience a positive one. Your recommendation and support genuinely mean so much to us.

We hope your friend enjoys her beautiful gift for a long time to come, and we would be honored to serve you again in the future!

Kind regards,
Isabella Monroe From Queenira

Queenira からの回答

2026年9月16日

Hi ML,

Thank you for taking the time to share your experience with us. We’re truly sorry to hear that the products you received did not meet your expectations, particularly regarding their appearance and color compared with the photos shown online.

Since each of our products is made to order, there may be approximately a 20% variation in color compared to the sample photos. This information is disclosed in our product information/policy. While some color variation may occur during production, we ensure that the main design is maintained as shown.

We appreciate your feedback and will share your comments with our product and production teams as we continue working to improve the consistency and presentation of our products.

We also sincerely appreciate your kind words regarding the responsiveness and detailed assistance provided by our customer service team. Thank you for giving us the opportunity to address your concerns.

Kind regards,
Isabella Monroe From Queenira

Queenira からの回答

2026年9月14日

Hi Smith,

Thank you for sharing your feedback with us.

We’re sorry to hear that the strap length and leather quality didn’t meet your expectations. We truly appreciate your comments and will share them with our team as we continue working to improve both our products and how they are presented online.

We’ve also sent you an email so we can better understand your concerns and provide you with further assistance.

We look forward to hearing from you and assisting you further.

Kind regards,
Isabella Monroe From Queenira

Queenira からの回答

2026年9月14日

Hi Daryl,

Thank you for your patience, and we’re sorry for the wait.

After checking, we can confirm that your order is still in transit and moving within the estimated delivery timeframe. We’re committed to getting your order to you as soon as possible and truly appreciate your patience while it makes its way to you.

If you have any questions or concerns regarding your order, we kindly encourage you to contact our support team directly at cs@queenira.com so we can provide timely updates and assistance.

Thank you again for your patience and understanding. We truly hope you’ll love your bag once it arrives!

Kind regards,
Isabella Monroe From Queenira

Queenira からの回答

2026年9月14日

Hi Juanita,

We sincerely apologize for the frustration and disappointing experience you have had with your order.

We have been working with the shipping carrier to investigate what happened to your package as quickly as possible. We have now sent you an email offering either a full refund or a replacement at no additional cost, and we are currently awaiting your response regarding which option you would prefer.

Once again, we are truly sorry for this experience. This is certainly not the outcome we wanted for your order, and we appreciate the opportunity to resolve the matter for you.

Kind regards,
Isabella Monroe From Queenira

Queenira からの回答

2026年9月12日

Hi there,

Thank you so much for choosing Queenira for a second time! It truly means a lot to us to know that you decided to come back after your first purchase.

We’re especially happy to hear that your second order arrived more quickly and that you are once again pleased with the craftsmanship and quality of your purse. We also really appreciate your patience with the longer wait on your first order, and we’re glad to know you felt it was worth it in the end.

Thank you again for your continued trust and support. We’re grateful to have you as a returning customer and hope you enjoy both of your Queenira purses for a long time to come. We look forward to serving you again! ❤️

Kind regards,
Isabella Monroe From Queenira

Queenira からの回答

2026年9月11日

Hi Patricia,

Thank you for your feedback! We are thrilled to hear that you love the bag.

We sincerely apologize for the shipping delay and appreciate your patience while waiting for your delivery. Your feedback helps us work with our shipping partners to improve our delivery times.

Thank you again for your support, and we hope you enjoy using your new bag!

Kind regards,
Isabella Monroe From Queenira

Queenira からの回答

2026年9月5日

Hi Deborah,

Thank you so much for sharing your experience with us! We’re delighted to hear that you love your purse and that it looks just like the picture. ❤️ We’re also glad you were able to resolve the zipper issue, though we’re sorry you experienced that in the first place.

It means so much to hear that you’re already thinking about purchasing another bag!

Yes, we do offer wallets that pair beautifully with many of our handbags. At this time, however, our wallets are available in one standard size only: 7.9" x 3.5" x 0.8".

Thank you again for your support. We’d be so happy to serve you again!

Kind regards,
Isabella Monroe From Queenira

Queenira からの回答

2026年9月4日

Hi Janet,

Thank you so much for your kind feedback! ❤️ We’re delighted to hear that you enjoy our products and appreciate the support from our team.

Your support truly means a lot to us, and we look forward to serving you again!

Kind regards,
Isabella Monroe From Queenira

Queenira からの回答

2026年9月5日 に更新

Hi Jannette,

Thank you for reaching out to us.

Since our products are custom-made, they require time for both production and shipment. At this time, order #QEEN8783 is still within our standard processing and shipping timeframe. Please refer to the Shipping Policy on our website for more details.

Regarding the products, your order contains two items, as we previously confirmed with you via email. Please kindly review our previous confirmation email carefully to verify the products and material options included in your order.

Thank you for your patience and understanding.

Kind regards,
Kimberly Johnson From Queenira

Queenira からの回答

2026年9月3日

Hi Sandra,

We’re so happy to hear that you LOVE your bag and that it’s turning heads! ❤️

Thank you so much for sharing Queenira with others—it truly means a lot to us. We can’t wait to serve you again!

Kind regards,
Isabella Monroe From Queenira

Queenira からの回答

2026年8月25日

Hi there,

Thank you for sharing your honest feedback with us. We’re sorry to hear that the handbag did not fully meet your expectations.

Please note that the artwork on our handbags is a flat, 2D printed design. The pearls and other details are visual elements of the artwork and are not physically raised or attached to the bag. We apologize if the product images gave you a different impression.

We also truly appreciate your feedback regarding the print clarity and shipping time. We’ll make sure your comments are shared with our team as we continue working to improve our products and customer experience.

Thank you for still choosing to carry your bag despite your disappointment. We genuinely appreciate your support and feedback.

Kind regards,
Isabella Monroe From Queenira

Queenira からの回答

2026年8月25日

Hi Chanda,

Thank you so much for sharing this with us! ❤️ We’re thrilled to hear that your medium bag is the perfect size for your everyday needs and that you love everything from the sturdy feel and straps to the beautiful artwork.

Knowing that you’ve already received so many compliments and have even recommended Queenira to others truly means the world to us. We couldn’t be happier to have made a fellow “bag girl” happy! 👜✨

Thank you again for your trust and support. We hope you enjoy carrying your Queenira bag for a long time to come!

Kind regards,
Isabella Monroe From Queenira

Queenira からの回答

2026年8月21日

Hi Vincent,

Thank you so much for your wonderful feedback! ❤️ We’re thrilled to hear that the craftsmanship and design exceeded your expectations and made the wait worthwhile.

Most importantly, we’re so happy that your wife loves it! That truly means a lot to our entire team.

Thank you again for your patience, trust, and support. We hope to have the pleasure of serving you again!

Kind regards,
Isabella Monroe From Queenira

Queenira からの回答

2026年8月21日

Hi David,

Thank you for sharing your honest feedback with us. We’re truly sorry that the long delivery time caused your wife’s birthday gift to arrive well after her special day. We completely understand how disappointing that must have been.

We also appreciate your comments regarding our production process. Your concerns are important to us, and we’ll make sure your feedback is shared with our team as we continue working to improve both our production and delivery experience.

We’re grateful that you gave Queenira a chance, and we sincerely regret that your overall experience did not meet your expectations.

Kind regards,
Isabella Monroe From Queenira

Queenira からの回答

2026年8月19日

Dear Customer,

Thank you so much for taking the time to share such a wonderful experience with us! ❤️ We’re absolutely thrilled to hear that the recipient was overjoyed with her Queenira bag and is now proudly joining the “Bougie Club”! That truly made us smile.

We’re also so happy to know that the bag arrived on time, beautifully packaged, and in perfect condition. Most of all, hearing that this is already the 5th bag you’ve purchased from Queenira means more to us than we can say. Your continued trust and support are truly appreciated.

We’ll keep putting care into our craftsmanship and creating those special “WOW” factor bags that make both gifting and receiving them so memorable.

Thank you again for being such a wonderful supporter of Queenira. We look forward to serving you again and hopefully adding bag #6 to your collection soon! ❤️

Kind regards,
Isabella Monroe From Queenira

Queenira からの回答

2026年8月18日

Hi DARSCHELL,

Thank you for sharing your feedback with us! We’re glad to hear that you still find the bag beautiful, even though the size was smaller than you expected.

We truly appreciate your purchase and hope that as you get used to the smaller size, you’ll enjoy carrying it more and more. 💕

Thank you again for choosing Queenira!

Kind regards,
Isabella Monroe From Queenira

Queenira からの回答

2026年8月17日

Hi David,

Thank you so much for sharing your feedback. We’re delighted to hear that you were happy with the quality and appearance of your items!

We also completely understand your concern regarding the delivery time. Since our products are custom-made and produced specifically for each order, the processing and shipping process can take longer than standard ready-to-ship products.

For future orders, especially those intended for a birthday, holiday, or other special occasion, we highly recommend ordering well in advance to allow sufficient time for both production and delivery.

We truly appreciate your patience and are very glad your order arrived in time for your occasion. Thank you again for your support, and we hope to serve you again!

Kind regards,
Isabella Monroe From Queenira