The trial Qieto pair of contacts included in my purchase was greatly appreciated especially when they turned out to be far more comfy to wear than my ordered Bausch & Lomb contacts!! Thank you so much... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
Great communication about delivery, from accepting payment, when product is sent, when it reaches your zone and even when your local courier has it and when it is at your door or box, would highly rec... もっと見る
企業が回答しました
My order took about 3 weeks to arrive, I had to contact supplier, then nz post wait for reply then they ordered my a new box which then my original order arrived then had to muck around returning the... もっと見る
I have been using Quicklens for many years with no issue, however my most recent purchase has been disappointing. My toric lens order (normally takes about 4-5 weeks) - I am still waiting for i... もっと見る
企業が回答しました
3.9
ほぼ満足
274件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Took to long
2024年5月18日
QUICKLENS からの回答
Thank you for your review and your ongoing custom with us. We are very sorry that you were not satisfied with our service.
As we mention on our website, your order item is custom-ordered item and it normally takes one to three weeks to receive them from our supplier.
We dispatched your order within 10 days and delivered in 7 working days. We hope for your kind understanding and that you will allow plenty of time for your next order. Thank you.
It was quick and easy to order a repeat…
It was quick and easy to order a repeat supply. I even received a reminder to reorder at just about the end of my previous supply of lenses. Payment was easy too. Prompt delivery means I have never run out of lenses.
2024年5月24日
QUICKLENS からの回答
Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!
My order took almost two months to…
My order took almost two months to arrive, and when I followed up with Quicklens, I was given false delivery information.
2024年5月16日
QUICKLENS からの回答
Thank you for your review and your ongoing custom with us. We are very sorry that you were not satisfied with our service.
We have checked our correspondence with you and confirmed that we failed to give you the correct tracking information. We are very sorry about this.
We also confirmed that your order was already delivered on 08/07/2024. Please let us know if you have not received your order, we will be happy to help.
Terrible eye contacts
I’ve used almost 3 pairs but I only had it for 2-3 weeks now. The contacts were terrible, it was too loose and didn’t sit right on my eyeballs. The other day I was at work, and I didn’t know it came out until one of my collegues said that something was sitting on my eyelashes and it was the contact. It didn’t feel right at all maybe I’ll just stick with specsaver again because this is not worth it.
2024年7月14日
QUICKLENS からの回答
Thank you for your review and we sincerely apologise for the problem that you had with our product.
All contact lenses are made under very strict guidelines however,
sometimes in the manufacturing process defective lenses can occur
although this is rare.
We have emailed you for further assistance, please check your email and let us know if we can help you.
Great experience
Quicklens are always very efficient and indeed quick. I’m always happy with my purchases :)
2024年5月15日
QUICKLENS からの回答
Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!
Easy to order quick delivery…
Easy to order quick delivery considering it’s Singapore to nz
2024年5月17日
QUICKLENS からの回答
Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!
QUICKLENS からの回答
Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!
Quick and efficient service
2024年4月30日
QUICKLENS からの回答
Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!
Good service
I have been purchasing with quicklens for a few times.speedy customer response. Thanks.
2024年5月4日
QUICKLENS からの回答
Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!
Order not dispatched.
Has been over 10 weeks since I ordered contact lenses and they still haven't been dispatched from their distribution centre. Contacted customer service who said they would be sent in 2 days but they still haven't been sent.
2024年4月25日
QUICKLENS からの回答
Thank you for your review. We are very sorry that you were not satisfied with our service.
Unfortunately, our distribution centre could not receive your order items sooner and it did take a lot longer to dispatch your order than usual. We are very sorry for the inconvenience caused. We can confirm that your order was dispatched on 02/07/2024 and delivered on 08/07/2024. Please let us know at info@quicklens.co.nz if you have not received your order yet. Thank you.
QUICKLENS からの回答
Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!
QUICKLENS からの回答
Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!
QUICKLENS からの回答
Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!
QUICKLENS からの回答
Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!
I had to follow up why my order hadn’t…
I had to follow up why my order hadn’t arrived whereas I could have been informed or asked if I’d like what was available to me now
Once I had an answer it was quick to get what was available sent to me
2024年4月20日
QUICKLENS からの回答
Thank you for your review and your ongoing custom with us.
We will endeavour to inform the customers in advance of any delays in receiving goods from the supplier. Unfortunately, some of your order items are very difficult to source at the moment and we are experiencing a longer wait time than usual. Please kindly allow plenty of time or consider alternative products for your next order. We are monitoring the remaining item of your current order daily, we will inform you once there is any update. Thank you for your patience.
Affordability
Wide product range, affordability, clear instructions, fast delivery, frequent special prices
2024年4月19日
QUICKLENS からの回答
Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!
Great communication about delivery
Great communication about delivery, from accepting payment, when product is sent, when it reaches your zone and even when your local courier has it and when it is at your door or box, would highly recommend, now let's get into the product!!! Cool guy from NZ
2024年4月26日
QUICKLENS からの回答
Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!
Said delivery might take 4 weeks but
Said delivery might take 4 weeks but ended up being 7weeks.
2024年4月25日
QUICKLENS からの回答
Thank you for your review. We are very sorry that you were not satisfied with our service.
Please be advised your order items are custom manufactured (Toric lens) upon order confirmation. Some prescriptions may take up to four weeks or longer to be dispatched as we explain on the product page.
Unfortunately, our distribution centre could not receive your order items sooner and it did take a lot longer to dispatch your order.
We are very sorry for the inconvenience caused, we will look into it if we can improve our service for future customers.
Just quick delivery with no hassles.
2024年4月17日
QUICKLENS からの回答
Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!
Good price for combos
They’ve got bundles of lenses products and combos offering for various types of customer. The price is reasonable and the lenses are comfortable. Thank you and will be purchasing again.
2024年3月22日
QUICKLENS からの回答
Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!
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