Great for streamlined investing Being new to investing I just wanted to pick a fund and leave my investments ticking in the background and the Quilter managed funds were pretty perfect for that. The... ãã£ãšèŠã
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Very attentive and helpful staff on the email. Quilter has an excellent platform also. I look forward to investing in the long term with Quilter.
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I emailed just as they were closing on Friday but still received an immediate response. When the issue remained other solutions were suggested which worked The very helpful Joy stayed for over an... ãã£ãšèŠã
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Quilter Invest makes investing more accessible, giving you one simple platform to save and invest in a way that works for you. Choose from a wide range of investments, including UK, EU and US shares, ready-made funds, and tax efficient accounts such as Stocks & Shares ISAs, Junior ISAs, SIPPs and General Investment Accounts, all in one place. Prefer a straightforward option? Our MyGoals funds offer a choice of risk levels, so you can select an investment approach that matches how much risk youâre comfortable taking. You stay in control, with flexible tools that make it easier to invest regularly, manage your money, and build a portfolio over time. Investing involves risk. The value of your investments can fall as well as rise, and you may get back less than you invest. Quilter Invest does not provide investment advice. Tax treatment depends on individual circumstances and may change. Charges Apply.
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Very efficient customer service teamâŠ
Very efficient customer service team who were able to solve my issue
2026幎1æ2æ¥
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Quilterinvest ããã®åç
Thanks so much for your 5-star review, Sue! I am really glad to hear we were able to resolve the issue you were having efficiently. We always want to ensure the best service we can for our customers. Reach out if you need us!
Great customer service
The customer service team were superb. Very professional, prompt and helpful.
The Quilter app however, could be a little more helpful. Compared to other financial apps, this lacks clarity on âwhere toâ and âhow toâ needs more work.
As the customer service team steered me right, 5 stars to them!
2025幎12æ17æ¥
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Quilterinvest ããã®åç
Thanks so much for your 5-star review and your kind words about our customer service team! Weâre happy you had a positive experience and appreciate your feedback on the Quilter app. Your suggestions help us improve, so I'll pass on your feedback to the relevant team. We're always here if you need us!
Easy to add money picking an investmentâŠ
Easy to add money picking an investment a little awkward account security very good a little bit long winded
2025幎12æ17æ¥
Quilterinvest ããã®åç
Thank you for sharing your feedback! Weâre pleased to hear that adding money was easy and that you value our account security. We understand you found the security process a little awkward, and weâll review how we can make this experience more user-friendly while keeping your account safe. Your input is really helpful for us to improve!
âŠIssue with App resolved with advice.
I emailed just as they were closing on Friday but still received an immediate response.
When the issue remained other solutions were suggested which worked The very helpful Joy stayed for over an hour to help me which I thought was exemplary service.
I opened this Isa around three years ago and have received good results the app is simple and fun to use and would recommend wholeheartedly.
Pete small investor
2025幎12æ12æ¥
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Quilterinvest ããã®åç
Thank you so much for your wonderful feedback, Pete! Weâre delighted to hear that Joy went above and beyond to assist you. Her dedication reflects the level of service we aim to provide. Itâs great to know that youâve had positive results with your ISA and that you find the app simple and enjoyable to use.
Your recommendation means a lot to us, and we appreciate you taking the time to share your experience. If you ever need further assistance, weâre always here to help. Thanks again for choosing us!
Easy to invest and set up with aâŠ
Easy to invest and set up with a reputable company
2025幎12æ5æ¥
Quilterinvest ããã®åç
Thank you for your feedback! We are so pleased to hear that you found it easy to invest and set up with us. Providing a simple and reliable experience is what we strive for, and it is great to know that you feel confident with us!
Quilterinvest ããã®åç
Thanks for your 5-star review! We are thrilled to hear that you found our service fast and efficient. Delivering a smooth experience is always our goal.
If you ever need any assistance or have questions, we are here to help.
Quilterinvest ããã®åç
Thank you for your 5-star review! We are so glad to hear that you enjoy the regular updates. Keeping our customers informed is very important to us, and it is great to know this adds value to your experience.
If you ever have any suggestions or need assistance, we're always here to help.
Quilterinvest ããã®åç
We are grateful for your kind words - your feedback means a lot to us! It is great to hear that you are happy and satisfied. Thank you for choosing us! If you ever need anything, just reach out.
Immediate response when a query was raised
Immediate company response when a query was raised , which resulted in a speedy satisfactory result.
2025幎11æ4æ¥
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Quilterinvest ããã®åç
Hi Chris, thank you for taking the time to leave us a 5 star review. We're delighted to hear that our customer service team were able to help you out so quickly! If you have any other feedback about your interactions with the app or our customer service team, we would love to hear them! Kind Regards, Quilter Invest Team.
Andrea was excellent
Andrea was excellent - very clear communication
2025幎10æ2æ¥
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Quilterinvest ããã®åç
Hi there, thank you for taking the time to leave such a lovely review regarding one of our customer service team. We really appreciate it! If you have the time we would love to hear any other feedback you have.
Best wishes,
Quilter Invest Team
The agent was very goo and efficient
The agent was very goo and efficient, he resolved the issue I had very quickly and was very fast responding to my text messages.
2025幎10æ1æ¥
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Quilterinvest ããã®åç
Hi there, thank you so much for taking the time to leave us such a lovely review. Our customer service team work hard to respond to customer queries as quickly as possible and pride themselves on their efficient and friendly service. Best wishes! Quilter Invest Team.
Great support from Andrea and ConnieâŠ
Great support from Andrea and Connie today. Fixed the problem I had quickly and effectively. NuWealth is a good app and it's backed by Quilter which is a large and financially strong company so they will be around for the long haul. There are a lot of Investment apps now , probably too many , and not all of them will make it ( eg. Tillit which was also good is closing ). I like NuWealth's investment choices particularly the Blackrock and Quilter multi-asset funds although something for Government Bonds and Emerging Markets would be good - I'm sure this is coming. The emphasis is on long-term saving and investing , not trading and short-term market noise. Keep up the good work.
2025幎8æ15æ¥
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Quilterinvest ããã®åç
Hi Simon, thank you for taking the time to leave us such a detailed review, we really appreciate it. We're so glad to hear that you are enjoying our app and I will pass your feedback along to our development team. Kind regards, NuWealth Team.
Very positive so far
Very positive so far. Would appreciate same day withdrawal of reasonable amounts
2025幎7æ17æ¥
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Quilterinvest ããã®åç
Hi Norman, thank you for taking the time to leave us a 5 star review. We are extremely pleased to hear that your experience with us has been positive; if you have time to pass on any specific feedback about what we are doing well; then we would love to hear it! You can reach us at support@nuwealthapp.com. Thank you for your feedback regarding withdrawals, this is something that we are looking to improve in the future. Kind regards, NuWealth Team.
I will not recommend this platform toâŠ
I will not recommend this platform to anyone personally. I have stayed with this platform for nearly 3 years. There is no any improvement on the selection of investment products. But just asking more subscription fee monthly after change of management.
I did try to switch my fund to other ISA platforms. Unfortunately number of platforms do not recognise them for switching. Their customer cannot assist this for switching.
Eventually, I can only sell all my portfolio out and withdraw monies out and close the account.
They have taken a week time to process for my withdrawal instruction and I have sacrifice one year ISA tax free exemption.
Stay away is my advice.
2025幎4æ7æ¥
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Quilterinvest ããã®åç
Hi there, I'm sorry to hear that you are unhappy with your recent experience with NuWealth.
Please do get in touch with our customer service team, our 3rd party provider for our ISA account is a registered provider and there should be no issues with an ISA transfer out to a new provider (as long as Seccl Custody Limited is named as the ISA provider and not NuWealth.)
From March 1st 2025, we did update the pricing for our investment accounts to ensure long-term sustainability and support ongoing improvements. These changes applied only to our investment accounts. Our savings accounts remain free.
Hereâs what changed:
Subscription Fee: £2 per month (up from £1), meaning you can open a GIA, ISA & multiple JISAs for just £2 per month. This also covers your transaction and investing costs, and grants you access to the Learning Hub, our investing and saving educational courses, Round Ups and Auto Invest. We have also recently expanded the assets we offer; adding new ETFs to our portfolio.
Despite the adjustment, we believe NuWealth remains a competitive offering.
Withdrawals from our standard accounts are processed via BACs and can take 3-5 working days. With the recent long Easter weekend this may have taken longer than usual.
Please donât hesitate to reach out if you have any further questions.
Kind regards,
Good interest rate- customer service isâŠ
Good interest rate- customer service is excellent
2024幎12æ17æ¥
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Quilterinvest ããã®åç
Hi Jadyn, thank you so much for taking the time to leave us a 5 star review. We're so glad that you have found our customer service team helpful. Please do not hesitate to get in touch if you have any other feedback on how we can continue to improve our offering for customers.
Many thanks,
NuWealth Team.
Nightmare logging in!
I hadn't logged in for a couple of months so maybe that's why it asked for my password (to give them an excuse) I tried a couple of different passwords (each time having to tick those stupid pictures to verify I hadn't changed into a robot in the last two seconds!) Using the forgotten password link (involving another picture-clicking!) they say, Your new chosen password isn't valid, WITHOUT EXPLAINING THEIR PASSWORD RULES! So yet more picture-clicking! In the course of 5 mins I had to identify bicycles, stairs, traffic lights, cars, motorcycles, and stairs. Unbelievable...
2025幎2æ26æ¥
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Quilterinvest ããã®åç
Hi John, thank you for taking the time to leave us a review. We're so sorry to hear that you had issues resetting your password, please accept our sincere apologies for the inconvenience caused. As part of our continued efforts to ensure the safety and security of our customer's accounts we recently implemented a change to our sign in process and this means that every so often we require customers to log back in using their email address and password instead of their pin. The issue you encountered has now been resolved and the criteria needed to set a suitable password will now be displayed in the app. Thank you so much for bringing this to our attention. Kind regards,
NuWealth Team.
Once a really good product. Not any more.
I first invested with this app when it was called 'Wombat Invest'. Initially, this was a really good app, with very competitive fees and a reasonable offering of shares and ETFs in its Stocks & Shares ISA - just right for a newbie investor.
However, last year the company was bought by Quilter and rebranded 'NuWealth'. Since then it has gone downhill. They are about to double their fees (1st March 2025), the app never manages to show up-to-date share prices and when you do trade, it can take hours for transactions to show. The trading window is fixed at 3pm each day and, in such a volatile and unstable market, this is very poor & compares badly to competitors.
Worst of all, when the app does provide updates on your investments, the figures are totally unreliable. I bought shares today in one of the few companies consistently rising right now. However, as soon as my purchase through NuWealth was made, their app told me the investment had substantially fallen. I checked the market movement on a live tracker, only to find the NuWealth claim was totally wrong. It simply isn't possible to reliably manage your investments with this app.
If you have uninvested cash in the account, you get 0% on it.
It's a shame. It was once a good offering. Not any more. You'd be better off with a Trading 212 ISA.
2025幎2æ12æ¥
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Quilterinvest ããã®åç
Hi Julia,
We are truly sorry that you feel let down and are disappointed with recent changes made to our fees, the decision to update our pricing was not lightly made. Starting March 1st, weâre updating the pricing for our investment accounts to ensure long-term sustainability and support ongoing improvements. These changes apply only to our investment accounts. Our savings accounts remain free.
We do update share pricing daily at 3pm and then trade once a day at 3pm, this is in order to keep costs down and remain a competitive offering. Despite the pricing adjustment, we firmly believe NuWealth remains a competitive offering.
Thank you again for sharing your feedback. We take it seriously, and will continue working hard to make improvements.
Please reach out to support@nuwealthapp.com if you have any further questions or would like to raise any concerns regarding the app.
Kind regards,
Really poor service/app
Really poor service/app, I opened an account with the intention of switching over my savings but so glad I tested with a smaller amount before doing that.
Help pages are not very clear and support is only mon-fri during office hours, but even worse the support is all online via a not very useful chat. You ask a question and a while later someone answers part of your question or they say they donât understand your question, you then clarify your question and you get that partly answered in another while.
I love the interest rates on offer and love the idea of daily interest being paid, but none of that can ever make up for bad service, Iâll stick with YBS.
2025幎1æ27æ¥
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Quilterinvest ããã®åç
Hi Paul. I'm sorry to hear that you have not enjoyed your NuWealth experience. Our customer service team are available via email AND chatbot from 9am-5pm Monday - Friday and are happy to help. Our chatbot's programming is still being developed, your feedback will be taken into consideration as we look to improve the chat.
Kind regards,
NuWealth Team.
Account now closed
I have closed this account due to slow progress of communications., the the opening balance had been returned after 1 day, not for me. Sorry.
2025幎1æ6æ¥
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Quilterinvest ããã®åç
Hi there, thank you for taking the time to leave a review. Have you double checked that your response from customer service hasn't ended up in your junk mail? We are also experiencing a higher number of emails at the minute and it may take our customer service team until the next working day to respond.
There are two ways of funding your easy access saving account, via Faster Deposit which can take until the next working day to complete or via Bank Transfer which may take up to 48 hours.
Bondsmith are one of our 3rd party providers, Bondsmith Savings Ltd is an FCA regulated electronic money institution who powers the Savings Accounts feature on NuWealth and briefly holds your funds while they are in transit between NuWealth and GB Bank. Bondsmith Savings Nominees Ltd is a wholly owned subsidiary of Bondsmith Savings Ltd who are the trustee for your funds while they are held at GB Bank. GB Bank is an award-winning, fully authorised and regulated UK bank (FRN: 850286), dedicated to providing accessible and competitive savings accounts.
I can assure you that your fund are safe with NuWealth and our friendly customer service team are there to help.
If you have any questions or require assistance please do not hesitate to reach out to us at support@NuWealthapp.com.
Kind regards,
NuWealth Team.
AVOID, AVOID, AVOID
AVOID, AVOID AVOID. You have been warned. Shockingly clumsy application/verification procedure. Advertised product not available within that app, and so many caveats not published in the headline "offers"
No customer service.
I have closed everything to do with them and, removed the app and will take a slightly lower rate from other superb providers such as Chase Bank and Atom Bank.
2025幎1æ6æ¥
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Quilterinvest ããã®åç
Hi Ian, Thank you for getting in touch.
There was a short delay in the authorisation of your account as our compliance team just needed to run a few additional checks on your account before they could finalise the activation. At NuWealth we take the security of our customers accounts and funds seriously and have put measures in place that allow us to ensure this. Our customer service team did reply to you on the same day to confirm that your account was now fully up and running.
Our customer service team are available via email and chatbot from 9am-5pm Monday - Friday and are happy to help.
If you would like to reach out to us at support@NuWealthapp.com we would be happy to answer any questions you may have and provide any assistance needed.
All the best,
NuWealth Team.
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