Quintain Living - Ferrum レビュー 

I lived at Quintain Living’s Ferrum building for five years. For the first four, while there were occasional issues, they were dealt with quickly and respectfully. Unfortunately, the final year was a very different experience.

As soon as we renewed, problems began. The rent figures we were quoted were wrong, which led to four months of unpredictable charges. Emails about this were ignored, and a promised option to split rent evenly between tenants was later refused without explanation.

We were without hot water for three weeks in November, and maintenance requests went unanswered. Someone eventually contacted us six months later to ask if the issue was “still ongoing.” Furniture provided had clearly reached the end of its life. While I was initially told this would be handled, I was later told I’d need to pay for replacements myself - which I believe conflicts with Quintain’s responsibility to maintain provided items in a usable condition. By the time I moved out, nothing had been resolved.

Utility bills are paid in advance, with reconciliations handled quarterly. At the time of moving out, I was owed £115.57 and was assured it would be refunded. A year later, it still hasn’t been paid.

When renewal came around, I was quoted a 27% rent increase, even though similar units were available for much less. When my housemate moved out, I couldn’t find anyone willing to take on the inflated rent and had to leave my home of five years.

After moving out, I was charged £231 without any notice. I had requested to be present at checkout, but this was ignored. I disputed the charges and Quintain agreed to refund me. That was 12 months ago. I’ve chased multiple times, been given multiple apologies, even been asked repeatedly for my bank details, but I am still owed £346.57 today.

My emails go unanswered and my money remains unpaid. After five years, this is an incredibly disappointing way to be treated.

I stayed in Quintian Living for a year and had a terrible experience when moving out. We left the apartment cleaned and in the same condition as when we moved in, but they tried to charge me over £400 for “cleaning” and normal wear and tear. What makes it worse is that their own move-out report compared against the check-in inventory showed these issues were already present when I moved in.

On top of this, they owe me £150 from a supplies reconciliation, but instead of returning it, they are insisting I owe them because of their inflated charges. After speaking with others, I discovered this seems to be a common practice — many tenants are hit with the same £400 bill when they leave, regardless of the property’s condition.

This approach feels dishonest and exploitative. I would strongly caution anyone considering renting with them to be very careful and document everything when moving in and out.

Imagine paying more than £30,000 for living with mice in zone 4. Or even better with dogs pee all over your place?

Don’t worry! Management team will do anything so you won’t even sign new rental contracts.

Unresponsiveness will start with your moving day- I waited for 1 hour to someone come and open the door (reminder I was moving so it means I rented man and van and no one reimbursed me waiting time) in a service that they are selling like 24/7 concierge + I have date/time approved.

Then while living be prepared to buy extra poo bags if you are a dog owner as somehow residents don’t like to pick up shit after their own dogs and you don’t want yours roll out in someone’s. This case was escalated 12 times and you know what they did- put an extra sign please pick up 😂

Then each month you have several issues with WIFI so be prepared not to be able to work from home/coworking as they’re promoting it.

If you have windows looking to the stadium be prepared to hear screams/yelling/puking in events days so always choose the garden. Plus you will always have people smoking under your windows and concerns regarding that are not met.

But my favorite part so far is living under neighbor who is dog sitter and has millions of dogs who are peeing from their balcony and you will always have the best smell even inside your flat. Management won’t even reply to your emails and answer your calls like living in dogs shit (yes, sometimes those poor dogs have diarrhea) is totally normal to them.

Good luck to everyone who ever checked the place to rent here

Regular touch points and updates so I always knew what was needed and how the process was going!

We love living at Ferrum! The apartment is nice and very well decorated. Amenities are great! Everything is clean and very well kept. We had a couple of maintenance issues when we moved in which were all dealt with super fast.

I’ve been leaving here for over 3 years and I can’t be more happy. Special thanks to Joanna from the residents team for being extremely helpful. Highly recommend anyone to live in the area and specially in Ferrum

Have lived at Ferum 3 for 2 years. Resident management team are absolutely non repsonsive, although the maintenance team are great. Noise pollution is beyond bearable with events for half of the year at Wembley stadium and noise so loud, you can't even hear your own television, which goes on until the earlry hours. I pay £200 per month for secure parking and for the next 3 months, every weekend, i cannot access the car park because the road is closed and have to park ina public car park where damage to cars is very common. Overall the apartments are very nice, but the downside of extreme noise, very poor service from the management team, far outweighs the attraction of living here. You can now rent an apartment next to the river, with a view of tower bridge, for th esam eprice you pay here.

The process was smooth and well-organised. Elaine and Mohammed Qania were very helpful and clear with communication throughout. Everything was sorted in advance, making the process easy and stress-free.
Thanks to the team at Quintain Living!

amazing experience! Thanks a lot to Adrian Black! Although I was quite demanding and picky but he was kind enough to offer me different options and responded to all my questions and concerns so there was no doubt I would have the best option that would 100% fit to my demands. Definitely recommended!

Very positive experience, all the staff very friendly and the process very easy.

The apartments at Quintain Living are well-maintained and of good quality. However, my experience with their management team left much to be desired, particularly during my tenancy and move-out process.

During my stay, communication was a significant issue - it often took months to receive responses to basic enquiries. The most frustrating experience came during the move-out process. Despite handing over the apartment in clean (much better than we received it) and good condition, I was charged for an end-of-tenancy cleaning. It appears they have an arrangement with a cleaning company that performed unnecessary cleaning services, essentially charging me for work that wasn't needed. The situation has become even more concerning as they now completely ignore all my emails, only sending payment reminders. Before moving out, they attempted to pressure us by threatening higher charges if we didn't pay for cleaning in advance - effectively forcing us into accepting their cleaning service without any option to decline.

That is the first time we have such experience with a company of their size. I don't even know how to contact them now

Quintain Living - Ferrum Review

I recently started renting from Quintain Living in their Ferrum building, and my experience so far has been fantastic. I’d like to extend a special thanks to Mohammed Qania and Elaine Ko for making the rental process incredibly fast and smooth. The paperwork was handled swiftly and entirely online, which made the process hassle-free. The team was also very flexible with some onboarding requirements, which I truly appreciated.

The apartment itself was spotless and well-organized when we moved in, which left a great first impression. It was clear that the team paid attention to detail, ensuring everything was in perfect condition before we arrived.

The staff were friendly and accommodating throughout, even managing everything efficiently during the busy holiday period—a time when many employees are typically on leave. Despite this, they ensured that all processes were completed on time.

Moving in was also seamless, with easy access for bringing in my luggage and belongings. Additionally, minor maintenance issues were resolved promptly within two days, and the team followed up to make sure everything was working perfectly.

Before moving in, I read some negative reviews about certain aspects of Quintain Living, but I haven’t experienced any of those issues. The building is consistently clean, and the concierge team is always friendly and helpful. The area itself is a highlight—safe, vibrant, and family-friendly. It’s close to transportation, shopping centers, and playgrounds, offering plenty of activities for everyone. The neighbors I’ve met so far seem warm and welcoming, adding to the community feel.

Overall, my experience has been nothing but positive. Thank you to the entire Quintain Living team for their professionalism and dedication!

Friendly Service

Julia and Sahil was very helpful and gave great assistance in our tenency check and rent agreement.

Thanks a lot both of you

Rodrigues from the residents team helped sort my issue right away. He was professional and friendly dealing with the case.

I have had a great experience with Julia Whyte, she walked through the entire process and was available for assistance at any time even during the weekend that was critical and time-sensitive for me to move in through a very frustrating payment technicality with the bank, Julia came through and delivered a professional and great service which I really appreciate. Fawaz and Richard welcomed me when first arrived to the hub and helped through the viewing and referencing approvals, they have great.

Upon checkin there was already a long wait. They are clearly understaffed and the residents manager was so rude (probably from overworking). There’s no introduction or any guidance they just handed me the key and said “you can go now”. I feel so mistreated even though I’m paying over 2k a month to live here. (Ferrum House)

It took me less than 3 days to get everything, including referencing, sorted out with Quintain. I'd like to thank Mohammed, Ibrahim and Cynthia who were all incredibly helpful and really speed with their responses. I'm moving from Ireland so their customer service skills and just general friendly tone put me at ease when I'm dealing with a stressful situation. Great staff!

I have decided to leave a review here out of sheer frustration at the lack of a support channel for residents that allows for direct and honest communication about the poor service and recurring problems and lack of coherence in Quintain's management, particularly in Ferrum. For over a month, I have been trying to get someone from the company to respond to my email to arrange a repair in my apartment. They leave you with no options or alternatives for finding support.

The rules of residents are sometimes ridiculous but poorly implemented. To the point where team members allegedly enable private parties for some residents, against the general rules.

They have even disabled my entry key for almost 48 hours due to technical errors, leaving me without access to my apartment, and the response took more than a day to be resolved.

Security is very vulnerable and depends on the good will and joint vigilance of the residents, who take care of each other. Quintain seems to enable apartments for short-term rentals (for example, when there are events at Wembley), which does not contribute to greater security.

Living in one of Quintain's properties is an exhausting experience that I do not suggest or recommend. The poor support and inefficiency of their resident support channels are among the worst and most expensive services I have interacted with, and border on disrespect.

Overcharge and try to charge for every little things

I’ve been with Quintain for 2 years in Ferrum and about to go into my third year and I’m very disappointed. Month by month, the standard and quality of service has gone down. Internet goes down every other day. There is the smell of drugs on numerous floors. The bin chute has never worked. The parcel room is chaos. Despite paying £50 a month in pet rent, pets have been banned from most of the building, and the dog run is never cleaned so I don’t go in there. Trying to get through to anyone to speak to is near impossible. I’d love to be able to leave early due to the service decline and personal circumstances, but I’d have to pay around £5,000 as a penalty. Therefore I’m trapped. Quintain sells a dream but delivers a nightmare. Would not recommend to anyone.