Qwickhose レビュー 

Qwickhose からの回答

2026年8月6日

Hi Philip,

Thank you for the fantastic review. It’s great to hear you’re so impressed with the quality of your Qwickhose fittings and that your order arrived quickly.

Knowing you wouldn’t use anything else is a huge compliment, especially for a small family-run UK business. We really appreciate your support.

Many thanks,
Team Qwickhose

Qwickhose からの回答

2026年8月5日

Hi,

We’re sorry to read this, particularly as you’ve already taken the time to send photos and videos.

From the information in the review, we’re unable to identify your order or previous correspondence.

Please contact us at hello@qwickhose.co.uk with your order number, or reply to your existing email thread and mention this Trustpilot review. We’ll review the full history and make sure the appropriate resolution is arranged.

Thanks,
Qwickhose Support

Qwickhose からの回答

2026年7月24日

Hi Bryan,

Thanks so much for the brilliant review. We’re really pleased the guidance helped you get everything connected and working properly.

Great to hear you’re happy with both the product and the service, we really appreciate it!

Many thanks,
Team Qwickhose

Qwickhose からの回答

2026年7月23日

Hi Martin,

We’re sorry the connector has not performed as expected.

Our customer service team replied to your email and asked for a short video of the setup so we can identify the issue and advise on the quickest solution. We have not yet received a response, but we’re more than happy to help.

Please reply to our email when convenient. If you would prefer to return the product for a refund rather than troubleshoot it, let us know and we’ll send you the return instructions.

Many thanks,
Team Qwickhose

Qwickhose からの回答

2026年7月22日 に更新

Hi Dave,

Thanks for your review. We’re sorry the connectors did not perform as expected and that the experience has left you frustrated.

Our customer service team responded to all of your emails, reviewed the photos provided and offered troubleshooting guidance to see whether the issue could be resolved quickly. When this did not resolve the problem, we provided a prepaid return so you could proceed with the full refund you requested.

You will not be left out of pocket for the products. The return instructions have been sent to you, the return postage is covered by us, and once the items arrive back, we’ll process the full refund to your original payment method.

Many thanks,
Team Qwickhose

Qwickhose からの回答

2026年6月23日

Hi Richard,

Thanks so much for the brilliant review, really pleased to hear the connectors have solved the pop-off problem for you.

The “garden museum” made us smile too, most of us have had that same box of old fittings at some point.

Yes, we do also sell garden spray attachments. You can find our current range on the Qwickhose website, including the Nozzle Spray End and Mini Spray Heads.

Thanks again for supporting a small family-run UK business, it means a lot.

Kind Regards,
Team Qwickhose

Qwickhose からの回答

2026年6月22日

Hi Mark,

Thanks so much for the lovely review, and what a great Father’s Day present.

We’re really pleased to hear you’re happy with the quality and found the fittings simple to use. Thanks again for recommending Qwickhose, it means a lot to us.

Kind regards,
Team Qwickhose

Qwickhose からの回答

2026年6月22日

Hi,

Thanks for your feedback, and sorry to hear the connectors are leaking for you.

They’re designed to grip firmly and significantly reduce leaks, so if all three are leaking badly it sounds like something in the fit or hose position may not be sealing as it should.

There are a few quick checks that often sort this, including trying the hose in both internal positions, trimming a fresh square end on the hose, and softening the hose end in hot water before refitting.

Please drop us a message at hello@qwickhose.co.uk or through our contact form with a quick video of the setup and we’ll take a proper look. If we can’t get it working as it should, we’ll help with the next step from there.

Thanks,
Team Qwickhose

Qwickhose からの回答

2026年6月16日

Hi Nicholas,

Thanks so much for the brilliant review, we really appreciate it.

Great to hear the connectors have cured the pop-off problems and were easy to fit. That’s exactly what JawGrip was designed to help with, so it’s lovely feedback to receive.

Thanks again for recommending us, and for supporting a small family-run UK business.

Team Qwickhose

Qwickhose からの回答

2026年6月16日

Hi Kendal,

Thanks for your review, and sorry to hear you’ve had to use tape to get the connector sealing properly.

Our JawGrip connectors are designed to fit most standard 1/2 inch hose, but hose tolerances can vary, and some hose ends need a slightly different fit to seal cleanly.

If you’re happy to, please drop us a message at hello@qwickhose.co.uk with a quick video or photo of the hose and connector setup, and we’ll take a proper look for you.

Thanks,
Team Qwickhose

Qwickhose からの回答

2026年6月8日

Hi Ian,

Thanks for your review, and sorry to hear the fittings have started leaking over time.

That doesn’t sound right, especially if the issue is that the screw cap is no longer tightening properly around the JawGrip jaws. We’d like to take a proper look at this and get it sorted for you.

Could you please email us at hello@qwickhose.co.uk with your order number and, if possible, a short video showing the connector and where it’s leaking from? Once we can see what’s happening, we’ll be able to advise properly.

Thanks,
Team Qwickhose

Qwickhose からの回答

2026年5月29日

Hi Linda,

Thank you so much for taking the time to leave such a kind review.

We’re really pleased to hear Qwickhose helped with your tap, especially after years of leaks. You’re right as well, sometimes a small adjustment makes all the difference with the setup, so it’s great to hear it’s now working perfectly for you.

It means a lot that you gave us a try despite being sceptical, and even more that you came back to share your experience.

Thanks again,
Team Qwickhose

Qwickhose からの回答

2026年5月29日

Hi Tony,

Sorry to hear you’ve had this experience. We replied to your email yesterday and offered to either help troubleshoot the leak or arrange a return and refund for you, whichever you prefer.

Leaks can sometimes come down to hose position, hose condition, or how the connector has seated on a particular hose, so we’re always happy to take a look and help resolve it where possible.

If you’d rather return it, that’s no problem either, the return details have already been sent over to you by email.

Thanks,
Team Qwickhose

Qwickhose からの回答

2026年5月27日

Hi Simon,

Sorry to hear you feel that way. We don’t seem to have had any previous contact from you, so we haven’t yet had the chance to understand what’s gone wrong or help get it sorted.

Our JawGrip connectors work differently to standard hose connectors, and most issues can usually be resolved with a quick setup check. If you’re open to it, please contact us at hello@qwickhose.co.uk with your order details and a short video or photo of the setup, and we’ll take a proper look for you.

Thanks,
Team Qwickhose

Qwickhose からの回答

2026年5月7日

Hi Michael,

Thanks for taking the time to leave such a detailed review. We’re really sorry Qwickhose didn’t work as expected for you, especially after you’d invested in a full set for two hoses.

From what you’ve described, it sounds like the connection may not have been engaging fully with your existing attachments. Our system works slightly differently to traditional connectors, as the grey collar needs to be pulled right back while the attachment is pushed fully in, then released to lock it securely in place. That said, you clearly made a proper effort to set everything up, and we’re sorry it ended up being frustrating rather than helpful.

We’d really like the chance to look into this properly and see if we can put it right. Please contact us at hello@qwickhose.co.uk with your order details and, if possible, a short video or a few photos of the connection issue so we can see exactly what’s happening.

Thanks again for the feedback. We’ll always take this kind of experience seriously.

Kind regards,
Team Qwickhose

Qwickhose からの回答

2026年3月12日

Hi Chris,

Thanks for taking the time to leave such a thoughtful review, we really appreciate the feedback.

You’re absolutely right that the first installation can take a little getting used to, particularly if you’re used to traditional hose fittings with internal teeth.

Your tip about warming the hose end is a great one as well. Softening the hose slightly can make installation easier, especially on thicker or stiffer hoses.

You’re also spot on about pulling the collar fully back when connecting a tap fitting or spray. This works a little differently to traditional connectors where the accessory simply pushes in, so that’s another helpful tip for other users to know.

Really glad to hear it’s working well for you, and thanks again for giving Qwickhose a try.

Team Qwickhose

Qwickhose からの回答

2026年1月9日

Hi Philip,

Thanks so much for the brilliant 5-star review, it really means a lot.

It’s great to hear you’re happy with the build quality and how the connectors perform in day-to-day use. Those hoses popping off the tap are exactly the frustration that led us to create Qwickhose in the first place, so it’s super satisfying to know it’s solved that problem for you.

We’re also glad everything arrived quickly and that the communication along the way felt helpful. And thank you for recommending us to others, that kind of support makes a huge difference to a small, family-run business like ours.

Really appreciate you taking the time to leave such thoughtful feedback.

Team Qwickhose

Qwickhose からの回答

2026年1月8日

Hi David,

Thanks so much for the 5-star review.

Really pleased to hear you were impressed after giving Qwickhose a try. We put a lot of thought into making the connectors straightforward to fit while still delivering a rock-solid connection, so it’s great to know that’s come through in use.

Thanks again for the support and we look forward to helping with your next order.

Team Qwickhose

Qwickhose からの回答

2026年1月8日

Hi Simon,

Thank you for your review!

We're pleased to hear everything arrived quickly and is working exactly as described. Replacing all your original hose ends is the best compliment, once people switch, they rarely go back.

Really appreciate you taking the time to leave feedback, thanks for the support.