Pretty easy to buy online for reasonable price. Bit disappointed that I couldn't have documents sent, no printer access so our son printed docs for us...all 150 pages!!!! Otherwise all okay.
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My policy price went up! As an existing customer, +15yrs NCB, and no appreciation of loyalty. It's constantly in the news about haggling to work a better quote, but nothing. It ended up bei... ãã£ãšèŠã
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It was so quick and easy to set up my insurance with RAC. Each step was clear and I knew exactly what I was paying and what was included in each package. There were no hidden/extra costs when it came... ãã£ãšèŠã
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I was confused by the email messages I received after taking out the policy regarding previous claims. I had provided all the information about these claims but the email suggested I had not. Subsequ... ãã£ãšèŠã
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The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew â all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. Weâve been named âMoneyfacts Car Insurance Provider of the Yearâ five years in a row, so you know youâre in safe hands. Get your quote online today â direct from the RAC.
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Price was cheaper than my renewal quoteâŠ
Price was cheaper than my renewal quote so that was main reason even though was not so much by the time i had to add on the same cover i had before. Been REC member since 2009 so maybe it will remain cheaper for loyalty
2026幎8æ7æ¥
RAC Car Insurance ããã®åç
Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
The experience was good but I wouldâŠ
The experience was good but I would like to be able to communicate with you more easily. I have had several emails off you and a couple of texts but my reply could not be sent.
2026幎8æ7æ¥
ease of use and price
2026幎7æ30æ¥
RAC Car Insurance ããã®åç
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Completely opaque cancellation charges
I took out this policy knowing I might need to cancel it early, so I specifically checked the cancellation cost beforehand. A £45 cancellation fee was disclosed, but there was no clear indication that I would also be charged a separate, non-refundable £45 âintermediary services feeâ on cancellation.
After less than two months of cover, I was told I owed £39.66 for the cover used, plus the £45 intermediary fee, plus another £45 cancellation fee, bringing the total to £129.66.
The customer service made it even worse. The first adviser told me an additional monthly payment had to be collected and that I would need to prove I had sold the car to receive a refund. When I questioned where this appeared in my policy, he ended the chat before cancelling it. The next adviser gave me a completely different explanation and repeatedly avoided providing a clear breakdown of how the pending payment would be accounted for.
The charges may be buried somewhere in the policy documents, but they were absolutely not presented transparently when I checked the cost of cancelling. Charging both a £45 intermediary fee and a £45 cancellation fee feels excessive, and the contradictory, evasive customer service has completely destroyed my trust in the company.
2026幎8æ9æ¥
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RAC Car Insurance ããã®åç
Hi Alex,
Thank you for taking the time to share such detailed feedback. Weâre sorry to hear about your experience and understand your frustration regarding the charges and the information provided to you when discussing your cancellation.
Weâd like the opportunity to look into your policy and the concerns youâve raised, including the charges applied and the information provided by our advisers, so we can assist you further.
Please could you email your policy details to socialresponders@bglgroup.co.uk so that our team can review this for you and discuss the matter with you directly?
Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC.
Many thanks,
Kirsty
Good service provided
2026幎8æ1æ¥
RAC Car Insurance ããã®åç
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
the price was right
2026幎8æ2æ¥
RAC Car Insurance ããã®åç
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
ON-LINE ONLY INSURANCE
Easy to follow format. Time will tell whether it deserves Full Marks
2026幎7æ26æ¥
RAC Car Insurance ããã®åç
Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
RAC Car Insurance ããã®åç
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
RAC Provides good quality services.
I have used RAC motoring services for a number of
years and find them supportive and ready to help
during these difficult times that is important.
2026幎8æ7æ¥
RAC Car Insurance ããã®åç
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Easy to obrain
Simple to apply.
Easy docs to read.
Suplied online ac for easy access
2026幎8æ8æ¥
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RAC Car Insurance ããã®åç
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
RAC Car Insurance ããã®åç
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Good service during an accident, but beware after.
EDIT 12/08/2026: I've had to downgrade my rating somewhat, not impressed at all. It seems, though my car was safely and securely parked and I wasn't even in it and it was hit by another driver, my insurance policy has gone up, as I have been informed today. Needless to say, this will definitely mean I'll explore other options for insurance in the future. Really disappointed that I am deemed guilty through a no-fault accident by increasing my fees. It's greed. They would or should have recovered 100% of the costs from the real guilty party.
Prior to 12/08/2026: Fantastic company, easy to deal with and made taking out new insurance and breakdown cover so simple and clean. The only experience I have had with a car insurance company where I feel they are truly trying to save me money since my instalment's go down each year. A recent no-fault accident was dealt with fast and took all the anxiety out of trying to sort it out. Highly recommend them.
2026幎7æ1æ¥
RAC Car Insurance ããã®åç
Thank you for updating your review, and weâre sorry for the disappointment caused by the premium increase.
Iâve sent you an email with full details. If you need any further assistance, our team will be happy to help.
Kind regards,
Rachel
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
the price was cheaper than last year
2026幎8æ1æ¥
RAC Car Insurance ããã®åç
Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
Appalling customer service andâŠ
Appalling customer service and overcharged by over £74
I am extremely concerned and frustrated with my experience with RAC Car Insurance. Over the last 14 days, I have been trying to resolve an issue where I was overcharged by more than £74, which was taken directly from my account.
Trying to get support has been practically impossible. The online chat service is completely useless as it only connects to an automated bot, and I cannot find a direct phone number to speak to a real person to request my money back. On top of that, I have sent two separate emails to RAC and have received zero response.
Taking extra funds without providing a clear, accessible way for customers to resolve billing errors or request a refund is completely unacceptable. I need this rectified and my money returned immediately.
---
2026幎8æ1æ¥
RAC Car Insurance ããã®åç
Hi Andrew,
Thank you for taking the time to share your feedback. Weâre very sorry to hear about the experience youâve had and understand how frustrating it must be to have been waiting for your concerns to be resolved.
We take concerns regarding payments and customer service very seriously, and weâd like the opportunity to look into this for you. We will be in touch directly to discuss your concerns and work towards resolving the matter as quickly as possible.
Thank you for your patience while we look into this.
Many thanks,
Kirsty
RAC Car Insurance ããã®åç
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
value for money
2026幎8æ1æ¥
RAC Car Insurance ããã®åç
Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
What ever you do keep away from this RIP OFF company
What ever you do don't take online insurance with this rip off company when you come to change vehicle the price goes up massively so you look round and find a really good price with a company but still have a couple of months left you go to cancel but charge you £45 for the pleasure but you can't speak to a real person this company is a complete RIP OFFand and i will never ever buy another policy or anything from them again
2026幎8æ9æ¥
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RAC Car Insurance ããã®åç
Hi Sam,
Thank you for taking the time to share your feedback. Weâre sorry to hear that youâve been unhappy with your experience and appreciate you bringing your concerns to our attention.
Weâd really like the opportunity to look into this further and understand what happened regarding the change of vehicle, cancellation charges and the concerns youâve raised. Please could you email your policy details to socialresponders@bglgroup.co.uk so that our team can review this for you and discuss the matter further?
Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC.
Many thanks,
Kirsty
RAC Car Insurance ããã®åç
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Very good back up service clearâŠ
Very good back up service clear instructions very good prices easy to navigate. Look forward to another year fingers crossed well done
2026幎8æ6æ¥
RAC Car Insurance ããã®åç
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Confusing email messages.âŠ
I was confused by the email messages I received after taking out the policy regarding previous claims. I had provided all the information about these claims but the email suggested I had not. Subsequently through the on line chat service it would seem that the fire claim had been duplicated at some stage on the CUE. This was rather concerning and although the new policy is active I was informed by the on line representative that it may affect any future claims I may make.
2026幎8æ5æ¥
RAC Car Insurance ããã®åç
Hi Frederick,
Weâre sorry for any confusion and concern caused by the messages you received regarding your previous claims. We understand how worrying it must have been to be told this could potentially affect a future claim.
A member of our team will be in touch with you to discuss this further and help provide some clarity. Thank you for bringing this to our attention and for your patience while we look into it.
Many thanks,
Kirsty
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