Had few problems with diffrent orders, 1 pie order arrived broken contacted them with no response Then ordered from them again 2 had ordered pies which order was split but at sent same time but... もっと見る
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I’ve happily given them five stars. The pies are delicious when they eventually arrive. They are full of meat with magnificent pastry. But customer service is poor. I waited three weeks for delivery.... もっと見る
Great pies, lovely filling and well cooked. Pastry exceptional. Customer services were great but needed to be - first delivery list as courier tried delivery to wrong house before returning to depot,... もっと見る
No pies arrived, placed ordered in November, numerous emails and fb messages no answer, phone number no longer in operation had to contact my bank to obtain a refund which I finally received yeste... もっと見る
企業が回答しました
企業情報
当該企業による記述
We make award winning savoury pies
連絡先
376 Heysham road , LA32BJ , Heysham , 英国
- contact@radfordspiecompany.co.uk
- radfordspiecompany.co.uk
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ネガティブなレビューの 17%に回答しています
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Genuine and honest review coming from a…
Genuine and honest review coming from a food enthusiast. Pies arrived on time and safely in a good cool box, no issue with arrival at all. However we found the pie fillings to be really, really OVER powering with salt!! Especially the mince meat and steak, we also found the apple pie filling not very sweet at all and very bland in flavour. Sorry we wont be re ordering anytime soon.
Great pies full to the brim
Absolutely love Radfords pies. Full to the brim with meat/chicken with tasty gravy. Pastry is crisp and delicious. Took about 2 weeks to deliver but their website does state this. They are wrapped bubble wrap and delivered chilled in a polystyrene box. I just wish I could give them back to boxes to use again, but I guess this isn’t cost effective. The best pies I’ve ever eaten!! Thank you Radfords.
Delicious savory pies
Delicious savory pies. I've had a couple of orders of the 10 mixed pies. You get 2 or 3 of each. Chicken & gammon, meat & potato, steak & mushroom and british peppered steak. All lovely with wonderful pastry. They are quite large for me so one does me 2 meals with some vegetables and gravy. They are so well filled and full of meat. Well worth the money. Good dispatch time for a small company. I would recommend them.
Awful customer service!
Placed order on 8th July, still not received. No response to several emails. Have ordered before with no issues. Customer service non existent!
2 weeks to receive pies that were…
2 weeks to receive pies that were broken and the steak and mushroom had no mushroom and cheese and onion no onions and no taste tried contacting twice no reply won't be ordering anymore
The best pies by far.…
Travelled from Manchester in the pouring down rain, bad driving conditions with lots of spray on the motorway; but the pies at the end of the journey well worth the travel.
Thanks to the lovely Jo for having our order ready and waiting. See you again soon.🥰
Cheese & onion pie review
I know I’ve recently left a review but having a vegetarian eating the cheese & onion pie was a new one for me, I’ve read reviews saying how sloppy it was so I was a bit nervous, so cut the pie open and it was EXACTLY how the photo on the website showed it, chunk cheese, so much of it, not a teaspoon of slop anywhere, it truly was a hit with our vegetarian guest 👍
Appalling customer service
Placed an order for almost £50 last month and when the order arrived 2 weeks later it was the wrong one. E mailed them straight away and took a week to reply apologising and a replacement would be sent which was fair enough. Waited a further 2 weeks and heard no more, no replacement and not a single reply to my e mails or Facebook messages. Absolutely appalling customer service, £50 is a lot of money to lose and they need to sort this out.
I still haven't received my order which…
I still haven't received my order which I placed on 6th June, very disappointed with this company, I have emailed a couple of times but no answer, the phone number doesn't exist, I want a refund NOW.
From Disappointment to Delight.
Placed order on line and was initially disappointed when there was a delay with delivery beyond that explained on their website. However, that was quickly resolved and my order was completed and delivered on Saturday 15th July.
Any initial disappointment was overcome when we tried the pies. They were delicious and without doubt we will definitely be ordering again.
Many thanks
George Oatham
Hello what buy few radfords pies 🥧 try…
Hello what buy few radfords pies 🥧 try them but did think much to them did better Gravy in pies plus good bit seasoning then was hoping better pies bit down find very dull boring then put of buy more pies I no lot pies making has baker in butcher shop then from miss Victoria Jane twibell
Absolutely the best pies
Absolutely the best pies. I’ve never been disappointed. My husband could eat one twice a day if I let him. Jam packed with meat. Keep up the good work
Amazing
This is my second time ordering the award winning pies and well what can I say Noel and Family have excelled once again. Thank you and here is to many more orders as these are the only pies I will eat
I ordered a bigger pack of pie three…
I ordered a bigger pack of pie three weeks ago and as I work I've asked them if they can email me the day the pies will be delivered but no reply I've phoned a couple of different phone numbers but they don't exist I won't be ordering from them again
Poor delivery and customer service
Order took two days to deliver and was suspicious as the temperature of the pies was high. I have made several attempts to contact them to sort this out but I can't get any reply.
They normally deliver a very high quality product whis we have had on numerous occasions without any issues so this is a real disappointment 😞
Something has gone wrong which needs urgently sorting, getting a bad name on social media is not good for the company especially as the business was able to grow during the early days of the pandemic through the use of social media.
Please respond to my emails or provide a telephone number that works so we can talk and resolve this.
Everything was delicious we were all…
Everything was delicious we were all very happy with our pies, cakes and balms. The steak and Stilton was absolutely beautiful perfect blend of the two flavours, generous portions of meat and great pastry. We will definitely be back and I will be ordering off the website. Also the lady serving us was friendly and polite, would recommend.
Not for me.
First time of ordering from Radfords. Pies are smaller than my other Supplier and Steak and Kidney Pie extremely Salty. Haven't tried the others yet that include Chicken one. Sad yo say though, I won't be reordering.
I have ordered pies from Radfords Pie…
I have ordered pies from Radfords Pie Company before. No problems. Amazing taste. Thoroughly enjoyed them,
However, ordered pie selection for £41.74 on 26 February, received email acknowledging the order but it never arrived.
Emailed 27th March and 21st April asking for a refund, no reply.
On 28th April I sent a special delivery letter which was received and signed for by Aimee. No reply. As of today no refund has been received.
I Cannot contact them by phone, only by email. Very poor service. Similar reviews to other people.
Not all there made out to be
Not all there made out to be. Personally I've tasted better.
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