Good radiator and speedy delivery. Yet to see if radiator will keep me warm come winter. So far so good.
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Not a great experience. Ordered 2 radiators and after placing the order was told one would be delayed about 10 days. When we fitted the Reina anthracite towel rail we discovered under artificial light... ãã£ãšèŠã
Website easy to navigate. Delivery notification accurate. Prompt delivery. Very pleased with the product . However delivery company did not give me chance to ask if they would put package in the gara... ãã£ãšèŠã
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Ordering from Radiator World was so easy. After searching so many websites their electric bathroom towel rails were easily the best price. I did my homework and the company came up with a good rati... ãã£ãšèŠã
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Established for over 12 years, Radiator World is the most reputed and long established "online heating" company in the UK. We supply only the leading heating brands in the market, that are handpicked by our elite team ensuring we offer the most diverse, highest quality and pioneering heating products. Whether you are seeking a designer statement piece, a smart electric radiator, an economic heated towel rail or a bespoke coloured luxury product for your home or project please visit our website! Our expert and professionally trained team are the best in the industry. Our core values and culture is we believe in "humanism over automation" - so where our competitors no longer answer the phone and only accept live/bot chats or email enquiries - our team are waiting at the end of the phone to have a good "old fashioned" conversation to determine all your buying needs, requirements and skilfully assist you in selecting the best and most suitable products for your home and project and to budget! Please take the time to read our superb reviews which reflect everything our business and stands for - the best service having perfect it for almost 12 years - we know we can service our valued customers as repeat and referred business is what keeps any business "in business". Thank you and we hope you choose our company and team.
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Good prices, good range of products. Great Customer care
Bought an initial radiator and were not impressed with the quality. Manufacturer issue not RadiatorWorld. No fuss and really easy to return for a full refund and Sarah supported us through this process. Did a bit more research and found a radiator we liked in local shops (so we could see the quality) and got it from Radiator world for c£150-£200 less than local shops and cheaper/similar price to other online retailers. Would recommend.
2025幎5æ1æ¥
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Radiator World ããã®åç
Dear Kelly,
Thank you for taking the time to share your experience â we really appreciate your honesty and kind words.
Weâre sorry the first radiator didnât meet your expectations, but weâre very glad to hear that the return process was smooth and that Sarah was able to support you every step of the way. Itâs always our goal to make things as straightforward as possible, especially when something doesnât go quite right.
Weâre also thrilled that you found a radiator you love â and even better that we could offer it at such a competitive price. Thank you for your recommendation; it truly means a lot to us.
If we can help again in the future, weâd be more than happy to!
Warm regards,
Customer Experience Team
Lovely radiator in perfect condition
Lovely radiator in perfect condition, delivered very well packaged and in good time. Sarah has been really helpful. Overall Iâm very impressed with everything. I would definitely recommend this company and their products.
2025幎5æ1æ¥
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Radiator World ããã®åç
Dear Mrs White,
Thank you so much for your kind words! Weâre delighted to hear that your radiator arrived in perfect condition and well-packaged â and even more pleased that it reached you in good time.
Itâs great to know that Sarah was able to assist you so helpfully throughout the process. Weâll be sure to pass on your compliments to her! Your recommendation truly means a lot to us, and weâre so glad to have left such a positive impression.
If thereâs ever anything else we can help you with, please donât hesitate to get in touch.
Warmest regards,
Customer Experience Team
Sarah selected a lovely radiator forâŠ
Sarah selected a lovely radiator for us, all now neatly installed and shiny. Radiator World have some very interesting designs - very happy with the result - even more so that it didn't break the bank! Delivered on time too (which, sadly, is more than I can say for other supplies from other companies for our new bathroom).
2025幎6æ17æ¥
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Radiator World ããã®åç
Dear Christopher,
Thank you so much for your lovely feedback! We're thrilled to hear that you're happy with your new radiator â and that Sarah was able to help you find just the right design. It's wonderful to know it's now shining proudly in your bathroom!
We take great pride in offering both distinctive products and dependable service, so itâs especially rewarding to hear that your delivery arrived right on time and at a great value. We're sorry to hear others havenât been as reliable during your renovation, but weâre glad we could be a bright spot in the process.
Wishing you all the best with the rest of your bathroom project, and we hope to help again in the future!
Warm regards,
Customer Experience Team
A good experience
Website is easy to navigate. Found the item I wanted (heated towel rail) quickly and it was delivered on schedule. Thank you to Sarah in procurement for following up to check all was OK. Overall an excellent experience.
2025幎5æ19æ¥
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Radiator World ããã®åç
Dear Kevin,
Thank you so much for your wonderful review! We're delighted to hear that you found our website easy to navigate and that your heated towel rail arrived on schedule. Itâs great to know that Sarah was able to follow up and ensure everything met your expectations â we'll be sure to pass along your kind words to her.
Your feedback means a lot to us, and we're so pleased you had an excellent experience. If there's anything else we can help with in the future, please don't hesitate to reach out.
Warm regards,
Customer Experience Team
Radiator Order
Sarah of Procurement helped us enormously with our order and the receipt of a VAT invoice, we would have no hesitation in recommending this company.
2025幎5æ16æ¥
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Radiator World ããã®åç
Dear Amanda,
Thank you for taking the time to share your experience.
We're so pleased to hear that Sarah was able to assist you so effectively with your order and VAT invoice. Delivering smooth, efficient service is something we take great pride in, and it's wonderful to know we met your expectations.
Your recommendation means a great deal to us, thank you again for your support!
Kind regards,
Customer Experience Team
Excellent customer service from SarahâŠ
Excellent customer service from Sarah and top quality product.
2025幎5æ16æ¥
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Radiator World ããã®åç
Dear Graham,
Thank you so much for your kind words!
Weâre thrilled to hear youâre happy with the product and that Sarah was able to provide the excellent service we always strive for. Weâll be sure to pass along your lovely feedback to her â it will make her day!
Thanks again for choosing us. We truly appreciate your support and hope you enjoy your purchase for many years to come.
Best wishes,
Customer Experience Team
Fabulous!
The radiators are fabulous. Delivered on time, well packaged and they are beautiful! We forgot to order feet for one of our radiators and after a conversation with our plumber we put in an order - the feet arrived the next day - just superb service! The communication was great and we would thoroughly recommend this company.
2025幎5æ15æ¥
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Radiator World ããã®åç
Dear Serena,
Thank you so much for your wonderful review!
We're absolutely delighted to hear that you're pleased with your radiators and that everything arrived on time and in perfect condition. Itâs great to know that the beauty of the radiators matched your expectations and that our prompt delivery of the feet helped things along smoothly, especially after your chat with the plumber!
We truly appreciate your kind words about our service and communication. Feedback like yours means the world to our team, and itâs fantastic to know youâd recommend us.
Thank you again for choosing us â it was a pleasure to serve you!
Warm regards,
Customer Experience Team
Customer Service?? What's that?
Not a good experience. There's plenty of choice so buy elsewhere!
Goods were fine but miss your 14 day returns deadline and there is no grace.....apparently its 'the law' (RW - who do you think your customers are??)
Having spent £1700+ I wanted to return 1no. radiator. Yes, I was a few days late, ticked the box and everything else...but no chance.
To anybody wondering whether to buy from this company, I advise you go elsewhere - there plenty of companies out there selling the same goods.
If RW read this review, remember its only your customer service that sets you apart....and this time you didn't show up well at all!
2025幎6æ9æ¥
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Would recommend
Would recommend . Love the radiator and it arrived quickly . Sarah in customer service, was very helpful, polite and efficient. Great experience.
2025幎5æ6æ¥
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Radiator World ããã®åç
Dear Yvonne,
Thank you so much for your wonderful 5-star review! We're thrilled to hear you love your radiator and that it arrived quickly.
Weâll be sure to pass your kind words on to Sarah, sheâll be delighted to know she made a positive impact.
Thanks again for choosing us, and we look forward to serving you again in the future!
Customer Experience Team
Quick and easy to order and arrived onâŠBathroom radiator
Quick and easy to order and arrived on stated time wonderful service from start to finish ð
2025幎5æ5æ¥
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Radiator World ããã®åç
Dear Vivana,
Thank you so much for your kind words and 5-star review! ð We're delighted to hear that everything went smoothly and your order arrived right on time.
Providing great service from start to finish is exactly what we aim for, so it's wonderful to know we delivered that for you.
We truly appreciate your support and look forward to serving you again!
Customer Experience Team
Very friendly and professionalâŠ
Very friendly and professional communications with the customer services team and super-fast next day delivery.
2025幎5æ29æ¥
Radiator World ããã®åç
Dear Anthony,
Thank you so much for your kind words and fantastic 5-star review! Weâre delighted to hear you had such a positive experience with our customer service team and that your order arrived promptly the next day.
Providing excellent service and fast delivery is something we take great pride in, and itâs wonderful to know we met your expectations.
We truly appreciate your support and look forward to serving you again soon.
Warm regards,
Customer Experience Team
Radiator World ããã®åç
Dear Anthony,
Thank you so much for your kind words and 5-star review! We're thrilled to hear that youâre happy with our customer service and products.
Providing quality at a fair price is something we take great pride in, and itâs wonderful to know itâs appreciated. We truly value your support and look forward to serving you again soon!
Customer Experience Team
Excellent customer serviceâŠ
Sarah the lady that answered my phone call was very helpful, knowledgeable and listened to what I had to say. She solved my issues leading to me ordering some radiators. These arrived very quickly and without damage ready to be plumbed in.
2025幎5æ8æ¥
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Radiator World ããã®åç
Dear Patti,
Thank you so much for your kind words and for taking the time to share your experience. Weâre absolutely delighted to hear that Sarah was able to assist you so effectively. Providing knowledgeable, attentive, and solution-focused service is exactly what we strive for, and itâs wonderful to know she delivered on that.
Weâre also pleased to hear that your radiators arrived promptly and in perfect condition - ready for installation. Your satisfaction means a great deal to us, and your feedback is truly appreciated by the entire team.
Should you need any further assistance in the future, please donât hesitate to reach out. Weâre always here to help.
Warm regards,
Customer Experience Team
Excellent service
Excellent service from first ordered to delivery informed of progress throughout
2025幎5æ4æ¥
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Radiator World ããã®åç
Dear Robert,
Thank you for your wonderful feedback! We're thrilled to hear that your experience with us - from placing your order through to delivery - was smooth and well-communicated throughout.
Keeping our customers informed at every stage is something we take pride in, and it's fantastic to know that it made a difference for you.
We truly appreciate your support and look forward to assisting you again in the future if needed.
Warmest regards,
Customer Experience Team
Excellent service
Very efficient. Also extremely helpful when I inadvertently ordered the wrong size.
2025幎5æ2æ¥
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Radiator World ããã®åç
Dear Moira,
Thank you so much for your kind words and 5-star review! We're thrilled to hear you found our service efficient and helpful â especially when it came to resolving your order issue.
We're always here to make things right and ensure your experience with Radiator World is smooth and hassle-free.
We truly appreciate your support and look forward to serving you again!
Best regards,
Customer Experience Team
Top notch
Sarah made it stress free, well packaged, just what we ordered, will definitely use again.
2025幎5æ5æ¥
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Radiator World ããã®åç
Dear John,
Thank you so much for your fantastic 5-star review! Weâre thrilled to hear that Sarah was able to make the process stress-free and that everything arrived well-packaged and just as you ordered. Itâs always a pleasure to know weâve met your expectations.
We look forward to serving you again in the future and appreciate your continued trust in Radiator World.
Best regards,
Customer Experience Team
Reina Avola towel Radiator
I received the Reina Avola towel radiator next day, which was a very good result. Sarah at Radiator World had provided excellent logistics to ensure the prompt delivery. The towel radiator was not damaged in transit due to a robust local packaging and a heavy duty cardboard box. The paint finish is well finished in a gloss white paint finish. The thermal performance has not yet been determined as it is only just about to be fitted to the cloakroom wall.
2025幎5æ13æ¥
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Radiator World ããã®åç
Dear David,
Thank you for taking the time to leave such a thoughtful and detailed 5-star review. We're delighted to hear that your Reina Avola towel radiator arrived promptly and in excellent condition.
It's great to know that Sarah was able to coordinate the logistics efficiently to ensure next-day deliveryâsheâll be pleased to receive your kind recognition.
Weâre also pleased to hear the packaging met expectations and that the radiatorâs gloss white finish has impressed. We hope the installation goes smoothly, and we look forward to hearing your thoughts on its thermal performance once itâs up and running.
Should you need any further assistance, please donât hesitate to get in touch.
Best regards,
Customer Experience Team
Very helpful and good advice
2025幎5æ1æ¥
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Radiator World ããã®åç
Dear Ric,
Thank you so much for your 5-star review and kind words. We're truly pleased to hear that you found our service helpful and our advice valuable.
At Radiator World, we are committed to providing expert guidance and outstanding customer service, and it's always rewarding to know our efforts are appreciated.
If you ever need further assistance or have any questions in the future, please donât hesitate to get in touch. Weâre always here to help.
Warm regards,
Customer Experience Team
order turnaround and quality of productâŠ
order turnaround and quality of product - thank you Sarah
2025幎5æ6æ¥
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Radiator World ããã®åç
Dear Cheryl,
Thank you so much for your wonderful review! We're thrilled to hear that you were pleased with the turnaround time and the quality of your order.
Your kind words truly mean a lot to us. Sarah will be especially happy to know she made a positive impression.
We look forward to serving you again soon!
Warm regards,
Customer Experience Team
Warning AVOID!
Warning! Don't buy from this company, there are plenty of others out there that will deliver what you paid for. Two £100 thermostatic elements were not delivered with my other items and despite making contact with this company on multiple occasions, they just blanked me. One response to say 'we delivered the items', which they didn't and couldn't evidence that they did, and then the ignore tactic from them. So I'll take my money on the house renovation elsewhere and I suggest you do to. Not worth the agro and not worth the time spent trying to prove that the items you ordered where never in the tiny bag then couldn't possibly have contained two very long thermostatic elements! Terrible customer service and terrible experience. AVOID!
2025幎4æ29æ¥
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