We bought 10 electric radiators from Radiator World and 8 of them are only partially heating up. We have emailed Customer Services a number of times about it and after the first response in which they... もっと見る
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Superb website. Easy to find what we wanted. Ordering was easy, not over priced and an excellent delivery service. Contact available should you have any queries. Towel rail pre-filled now up and r... もっと見る
企業が回答しました
Ordering from Radiator World was so easy. After searching so many websites their electric bathroom towel rails were easily the best price. I did my homework and the company came up with a good rati... もっと見る
企業が回答しました
Spoke to nice girl on phone Helpful Understood the art of negotiating a discount as we well (for trade) Delivery was very quick
企業情報
当該企業による記述
Established for over 12 years, Radiator World is the most reputed and long established "online heating" company in the UK. We supply only the leading heating brands in the market, that are handpicked by our elite team ensuring we offer the most diverse, highest quality and pioneering heating products. Whether you are seeking a designer statement piece, a smart electric radiator, an economic heated towel rail or a bespoke coloured luxury product for your home or project please visit our website! Our expert and professionally trained team are the best in the industry. Our core values and culture is we believe in "humanism over automation" - so where our competitors no longer answer the phone and only accept live/bot chats or email enquiries - our team are waiting at the end of the phone to have a good "old fashioned" conversation to determine all your buying needs, requirements and skilfully assist you in selecting the best and most suitable products for your home and project and to budget! Please take the time to read our superb reviews which reflect everything our business and stands for - the best service having perfect it for almost 12 years - we know we can service our valued customers as repeat and referred business is what keeps any business "in business". Thank you and we hope you choose our company and team.
連絡先
4.4
優良
1191件のレビュー
ネガティブなレビューの 5％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fantastic quality for the fraction of…
Fantastic quality for the fraction of the price, great communication with the sales representative and swift delivery. What's not to like?!
2026年4月28日
Non-existent Customer Services
We bought 10 electric radiators from Radiator World and 8 of them are only partially heating up. We have emailed Customer Services a number of times about it and after the first response in which they attached a disputable response from Reina, the radiator manufacturers, they have evaded further response and have not returned our phone calls. Reina will only respond through Radiator World so we are now unable to get our issues resolved. We are now pursuing the matter through Citizens Advice and the Small Claims Court.
2026年4月29日
自発的なレビュー
Great product with speedy delivery for…
Great product with speedy delivery for a good price. Would recommend and would use again.
2026年4月24日
Spoke to nice girl on phone
Spoke to nice girl on phone
Helpful
Understood the art of negotiating a discount as we well (for trade)
Delivery was very quick
2026年4月23日
600 wide white ladder style towel…
600 wide white ladder style towel warmer Reina diva came with a dent in it not impressed but could not be bothered with the trauma of trying to communicate with an Internet company to get an exchange
2026年4月23日
Great customer service
I ordered a radiator from Radiator World, but it had to be returned due to damage by the courier. I was so impressed by their response, immediately contacting me, sending another radiator and checking that everything was ok. The radiator works brilliantly too!
2026年2月2日
Cheap? No! But really good!
We were looking for a cheap option, these weren't cheap. They are really good quality and look great. The boss wasn't happy when I suggested these Reina Arnage Stainless Steel Electric Heated Towel Rail 1200x500mm - Polished . However we are both really impressed. They heat up quickly, the bars are well spaced and they look great
2026年4月24日
Very happy with our new towel rail
2026年4月23日
Radiator World からの回答
Dear Robert,
Thank you for your kind review!
We’re so pleased to hear that you’re very happy with your new towel rail.
It’s always great to know our products are meeting expectations and making a difference in our customers’ homes.
We really appreciate you taking the time to share your feedback and hope you continue to enjoy your purchase.
Kind regards,
Customer Experience Team
Really quick delivery & good price
2026年4月23日
Radiator World からの回答
Dear Jonathan,
Thank you so much for your lovely review.
We’re delighted to hear that you were pleased with both the quick delivery and the great price. It’s always our goal to offer excellent value along with a fast and reliable service, so your feedback really means a lot to us.
We truly appreciate you taking the time to share your experience, and we hope to welcome you back again in the future.
Kind regards,
Customer Experience Team
Nice product, good company
Nice product. Very clear website, ordering very clear, prompt delivery, good courier driver.
2026年4月23日
Radiator World からの回答
Dear Fiona,
Thank you for your great review!
We’re really pleased to hear that you’re happy with the product and that you found our website clear and easy to use. It’s also great to know that the ordering process was straightforward and your delivery arrived promptly, with a positive experience from the courier as well.
We truly appreciate you taking the time to share your feedback, it means a lot to us. Thank you for choosing our company, and we hope to serve you again in the future.
Kind regards,
Customer Experience Team
Superb Website
Superb website. Easy to find what we wanted. Ordering was easy, not over priced and an excellent delivery service.
Contact available should you have any queries. Towel rail pre-filled now up and running, yippee.
Thank you, would definitely recommend Radiator World to anyone.
2026年4月14日
自発的なレビュー
Radiator World からの回答
Dear Jill,
Thank you so much for your wonderful review.
We’re delighted to hear that you found our website easy to use and that you were able to quickly find exactly what you were looking for. It’s great to know that the ordering process was smooth, our pricing met your expectations, and that you were pleased with the delivery service.
We’re especially happy to hear your towel rail is now up and running — yippee indeed! It’s also reassuring to know that our customer support gave you confidence should you have needed any assistance.
Your recommendation truly means a lot to us, and we really appreciate you taking the time to share your experience.
Thank you again for choosing us, and we hope to serve you again in the future.
Kind regards,
Customer Experience Team
Radiator World からの回答
Dear M Northover,
Thank you for your wonderful review!
We’re really pleased to hear that you were happy with the quick delivery and the quality of the product. Providing both efficient service and great products is exactly what we strive for.
We appreciate your feedback and hope to serve you again in the future.
Kind regards,
Customer Experience Team
Highly recommend
Really pleased with my purchase. It came within a few days. 100 per cent recommend ordering from this company
Thank you
2026年3月28日
自発的なレビュー
Radiator World からの回答
Dear Rowan,
Thank you so much for your fantastic review!
We’re delighted to hear that you’re really pleased with your purchase and that your order arrived within just a few days. We always aim to provide both high-quality products and a fast, reliable service, so it’s great to know we delivered on both for you.
Your recommendation truly means a lot to us, and we really appreciate you taking the time to share your experience. Feedback like yours helps give other customers confidence when choosing us.
Thank you again for your support, we look forward to serving you again in the future.
Kind regards,
Customer Experience Team
Radiators shown in stock were not in stock
I ordered 3 radiators and had plumber booked. Then got a call to say two of the three out of stock. They had shown as in stock when I ordered. Had to cancel plumber which was not good as we on a tight timetable. Ordered elsewhere. Got the rads cheaper elsewhere so that's a small bonus.
2026年4月7日
自発的なレビュー
Electric radiators
Ordering from Radiator World was so easy. After searching so many websites their electric bathroom towel rails were easily the best price. I did my homework and the company came up with a good rating which gave me confidence. I ordered them on the 2/4/26 and they arrived today 7/4/26.
Thank you for making my experience hassle free.
2026年4月7日
自発的なレビュー
Radiator World からの回答
Dear Tracy,
Thank you so much for your wonderful review!
We’re thrilled to hear that you found ordering with us easy and that our electric bathroom towel rails offered the best value after your research. It’s especially great to know that our reputation gave you the confidence to choose us and that your order arrived promptly.
Your kind words about the hassle-free experience mean a great deal to us. We truly appreciate you taking the time to share your feedback and hope you enjoy your new towel rails.
Kind regards,
Customer Experience Team
Radiator World からの回答
Dear Phillip,
Thank you very much for your kind review.
We’re delighted to hear that everything went smoothly and that having your measurements ready made the process quick and easy. It’s great to know you’re happy with your radiator — that’s exactly the experience we aim to deliver.
We truly appreciate you taking the time to share your feedback and your satisfaction means a lot to us. If you ever need any further assistance, we’ll be more than happy to help.
Kind regards,
Customer Experience Team
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