Got very quick response on original enquiry for a Radon survey. Once the quote was received the monitors arrived promptly. Monitors were put in place and once the agreed time span they were returne... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We used the Radonova 10 day test kit when we were selling our property. There were issues with postal strikes at the time and the wonderful Maria at Radonova sorted all the issues for us. She answ... もっと見る
very helpful person , Maria Dugdale, on the phone who explained the whole process and convinced me to goo with the Rapido which I could use for one month rather than 3 months as I was not going to be... もっと見る
The monitors were received day after placing order and Laboratory test c/o very quickly. Thank you for an excellent service.
企業情報
当該企業による記述
With customers in 50 countries, Radonova is the world's leading laboratory for measuring radon in residential buildings and workplaces. With the help of the radon detectors Radtrak²®, Rapidos® and Duotrak®, we offer safe measurement methods with high accuracy accredited by SWEDAC and approved by SSM, the Swedish Radiation Safety Authority. Radonova is a Swedish-owned company formed in 1986 to carry out Caesium measurements in connection with the Chernobyl accident. The company has its roots in Uppsala's university and research world.
Radonova - The global leader in radon measurement
当該企業による記述
連絡先
Davy Road 1, PL6 8BX, Plymouth, England, 英国
- 08000 465440
4.3
優良
35件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Radonova are always helpful and…
Radonova are always helpful and professional when dealing with our requests.
2026年4月20日
Professional, quick and polite !!!
Really quick delivery, professional support when i asked questions and a really timely report given.
2026年4月24日
Very fast professional service
2026年3月4日
Excellent service
The monitors were received day after placing order and Laboratory test c/o very quickly. Thank you for an excellent service.
2026年2月23日
Results very confusing and just state…
Results very confusing and just state that a more reliable reading needed 90 days....so not sure what the point of a quick test is!
2026年2月11日
Radonova Laboratories - United Kingdom からの回答
Sorry that you have found the analysis report to be confusing, please let us know which aspects of the report you would like assistance with and we would be happy to explain further.
The report has provided both measured and seasonally corrected activity concentration values for the detector measurements conducted. The report also provides guidance on how to interpret these values in terms of whether any further testing or radon remediation may be required.
The Rapidos short-term (10-30 days) measurement detectors are specifically designed to provide customers an option for obtaining estimated measurement results within a short turnaround for home and domestic use.
The detectors are analysed in our ISO/IEC 17025 accredited laboratory. The report states that due to the short measurement period of the Rapidos detectors (less than 3 months), the results cannot be regarded as validated according to the PHE-CRCE-040 Validation Scheme, this does not however void or discredit the measurement values obtained and presented in the report but provides context in which to interpret them. For UKHSA validated measurements a longer measurement period of at least 3 months is required, and we would recommend the use of our Radtrak3 detectors for this requirement.
Thank you, please get in touch and we will assist you as best as we can.
Easy to deal with!
2025年6月30日
Confirmed 5 star rating
The company and its staff were pleasure to work with from the initial order to the final report. I was always able to reach staff on their contract number and all my enquiries were answered promptly. Would recommend to my friends.
2025年6月17日
very helpful person
very helpful person , Maria Dugdale, on the phone who explained the whole process and convinced me to goo with the Rapido which I could use for one month rather than 3 months as I was not going to be in residence for 3 months.
Results came back quickly and I just had another helpful conversation with a gentleman on the phone about the results.
2025年3月4日
Easy and speedy!
I opted for the speedier service because I was on a time crunch. The tests were sent to me within 2 days. Once I sent them back, we received the report within the working week. It was a super easy process and I would 100% recommend it!
2024年10月25日
Impossible to get through, 0 results
sent meters back via DHL, tracking delivered on Thursday. Impossible to get through to anyone, the phone provided on the website never picks up any calls or voice messages, sent messages on the website no response either. Left with no results in an important process of property acquisition.
Response to the message below:
Order confirmation for order 90000757 (UK-20852).
username: 6972838
TN13 post code
I left numerous voicemails
2024年7月30日
自発的なレビュー
Radonova Laboratories - United Kingdom からの回答
Hi Anelle,
Sorry to hear that you didn't get through and didn't get the help needed.
Are you sure you are one of our customers? I can't find you in our systems. What is your commission number or order number you used with the meters? Then perhaps I can find you and help you out.
Best regards,
Radonova
Impossible to get hold of
Impossible to get hold of. No response to emails no answer to phone calls
2024年6月13日
Radonova Laboratories - United Kingdom からの回答
Sincere apologies for your bad experience with us. We appreciate the time you took when we followed up and have now made appropriate changes to avoid the same issues.
Generally an easy process
It was an easy process apart from the logging details, which I found a bit confusing. I emailed the help line and didn’t get a reply, but sent it off , hoping for the best.
My results came through which were clear and easy to understand.
2024年6月5日
Efficient service
2024年3月25日
RP Matters
RP Matters, David Lenden has been incredibly helpful, answered all my questions fully. I would whole heartedly recommend RP Matters and especially David Lenden for his expertise and kind attention.
2024年3月7日
Very efficient service
Very efficient service and easy to implement, results came back very quickly. Brilliant!
2024年1月31日
No response
There is no way of contacting anyone in the UK for support. I have contacted the phone number given online many times and left numerous messages and have never received any response.
2024年1月22日
自発的なレビュー
Radonova Laboratories - United Kingdom からの回答
We're really sorry you were unable to get through to us when you tried calling. We have tried to return your call (within 3 hours of you trying to get through to us) but have been un-able to get through to anyone.
We don't have a record of numerous calls to us so will be looking into this with a matter of urgency of course.
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